About this provider in Kearneysville
HomeTeam Pest Defense is the industry leader in residential pest control and the #1 pest management company working with home builders. Serving Kearneysville and surrounding areas in Jefferson County, including Charles Town, Martinsburg, and Shepherdstown, we offer expert exterminator services backed by our Taexx…
Rating breakdown from customer reviews
4.9
497 reviews
Customer reviews for HomeTeam Pest Defense
Mark Johnson
Thorough. Receptive to our requests.
Wanda Barbour
Outstanding annual tech services!
Provider response
• Hi Ms. Barbour, we really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Mark Sullivan
Roy, with HomeTeam Pest Defense, has been treating our cabin in the woods for 10 years now. I can't say enough about Roy and this company. I have Roy's contact info. I can text him night or day. He responds quickly and comes back on site repeatedly at no extra charge to take care of bees. Mice stink bugs. You name it. Great company!!
Provider response
• Hi Mr., Sullivan, thanks for your praise and kind comments about our team. We are honored to have you as a customer! If you need anything please let us know. Have a wonderful day!
Jerry Ormaner
Good efficient service. Spray insecticide to keep pests ( ants, spiders, crickets, centerpieces) away fromhome. Checked termite traps.
T L
Service technician was very pleasant explaining what he was scheduled to do. Did a nice job spraying around the exterior of the home, including shrubs.
Pamela Lane
Carlos did an outdoor treatment on my house. He used the spider brush to clean all the webs and did a thorough job. Extremely happy with the service.
Provider response
We really appreciate your positive review! Feel free to reach out to us if you need anything. Have a wonderful day.
Chung
We were with HomeTeam Pest Defense for over 10 years, but our loyalty clearly meant nothing. They raised our price by over 10% each year for two years in a row, with no attempt to keep rates reasonable for long-term customers. When we expressed concern, the representative showed no interest in retaining us. Very disappointing customer service after a decade of business. We decided to leave and would caution others to closely watch their pricing.
Provider response
We pride ourselves on providing exceptional service, so we are disappointed to hear that your experience with us was anything less than satisfactory. If you are willing, please contact us at CharlesTown@pestdefense.com so we can work towards a resolution. We look forward to hearing from you.
Kathleen Weyman
I’ve used Home Team Pest Control for 14 years. They’re wonderful to work with. Karen, my technician, is fantastic.
Bob Linck
Excellent service. Technician was on time, completed all work and provided detailed report.
Samuel Kerns
The technician Carlos pays special attention to all the little details that keep our house critter free.
Joseph Burns
Technician always arrives on time, contacts us for any concerns and addresses those concerns.
M. Elizabeth Henn.
Amazing service!! If we ever have a pest problem it gets resolved immediately! Spiders - gone. Ants - gone. Mouse - we safely rescued and they made sure we didn’t get another one! And Karen is the best!!!
Sharon Holcomb
I have been a customer of Home Team Pest Defense for years and they have never let me down. Every technician has always been professional, thorough, and friendly. I highly recommend!
G.L. Myers
The service rep was excellent!! Hopefully he will continue to be our service tech.
Sarah Babka
Karen is great! Very professionalized service and great job and personality. She always listens to me and the needs of my home. She's the best.
Provider response
Hi Sarah, we really appreciate your positive review and your kind words about Karen! If you need anything, please let us know.<br>Have a wonderful day.
Michele B
Have used "Home Team Pest Defense" services for years. Whenever I had an issue with pests, they were expedient in sending a tech to rid of them! Prompt, courteous and professional.
Marie Elam
Our technician is wonderful and dependable. We have had HTP for several years and they have kept the ants under control. Whenever extra treatment needed TJ is right her to provide wonderful customer service
Thomas McIntyre
Horrible. They harassed me when I tried to cancel (our house is full of bugs). They accused me of not caring about my house, of owing money (which was not true and I have the paperwork to prove it), etc. They use bullying and scare tactics. Horrible. Unprofessional
Matt Pier
I ask the tech if he could do a perimeter spray while he was here and he said I’d have to call back and make an appointment for that.
No Name
Would like a heads up call. They just show up. Good thing someone is home most days.
Provider response
We are disappointed to hear that you did not have a more positive experience with us. However, we couldn’t find your information in our database. Can you please reach out to us at Charlestown@pestdefense.com with more information? We look forward to hearing from you.
Daniel Fritsch
We've had HTPD for a number of years and the customer service has declined. The billing process is a bit clunky and it would be nice if the same service tech came to provide the service more than once. Initially, we had the same person for several years and over the past 2 years or so I dont think the same person has come more than 2x in a row. This makes it challenging to introduce the dog to someone new not to mention make sure they know where all the bait stations are located. Overall, not dissatisfied....but we experienced better service from them in the past.
Jasmine Drew
I'm not very happy because I continue to see ants..
Provider response
• Ms. Drew, Thanks for bringing this matter to our attention. We aim to provide great service, along with peace of mind, and apologize if you feel we have not met this standard. Your technician is scheduled to be at your home today to treat for the ants, if you have any questions please reach out to us at CharlesTown@pestdefense.com or 877-724-7241 , Thank you and have a great day.
Brenda Chamblin
Never answered phone, all reps are busy on other lines
Provider response
• Hi Brenda, It is discouraging to learn of your experience with us. We'd like the opportunity to discuss this with you. Please reach out to us at CharlesTown@pestdefense.com at your earliest convenience to discuss how we can turn your experience into a positive one.
Michelle Sandri
Communication is poor. When no one showed up for set appointments I had to call them and see what was up. They could not get the billing right on our several accounts. Techs were nice and knowledgeable.
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