About this provider in San Angelo
Bug Express is a full-service extermination company located in San Angelo. We provide residential and commercial pest management solutions for all types of pests. From insects and rodents to nuisance birds, termites, mosquitoes, spiders, and much more – we’re your one-stop-shop for effective pest control. We also…
Rating breakdown from customer reviews
4.7
225 reviews
Customer reviews for Bug Express Pest Control
Joel Herrera
Tyler is an excellent technician! Very knowledgeable and professional! Took the time to explain everything. This was our first time using Bug Express and he got a new client!
Provider response
Thank you for the excellent review. We will be sure to let Tyler know.
Kathy Griffin
Kevin came out to set us up on a quarterly extermination plan. He was friendly, professional and knowledgeable. He sprayed the entire house and perimeter outside and removed wasp nests and cellar spiders.
Provider response
Hi Kathy Griffin, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Amy Lindemann
I am so grateful for Bug Express! I was desperate to get rid of our flea problem! They are the hardest thing to get rid of that I’ve ever experienced and Bug express came twice as part of the process and the package deal and the fleas are completely gone! For the price, it wasn’t near as much as I intended and cheaper than the other places in town that gave me a quote!! Remember if you have pets, and you see just a few fleas… ITS NEVER JUST A FEW! I highly recommend Bug Express! They’re the best!!
Provider response
Thank you so much for the great review. We are so happy that we were able to take care of your flea problem!
Leslie Duncan
Love ❤️ Your Outstanding Work, Your Service Attendant Is Outstanding, And Through, He Explains Clearly What He Will Be Doing, And He Has A Genuine Carrying Concern About The Customer Satisfaction Give This Young Man A Raise
Provider response
Thank you for the great review. We are so happy that our Technician takes good care of you.
ej Jordan
Tyler did a great job. He arrived on time and thoroughly sprayed house and yard. He was VERY nice to us and easy to talk to. We’ll request to have him next visit!
Provider response
Thank you for the great review. We are glad that Tyler is taking good care of you!
Laura Jenkins
Tyler addressed the roach problem I must keep up with and the newest nemesis the fleas stray cats have brought. He was exceptionally knowledgeable on each issue and an incredibly professional, kind, courteous and patient young man. I believe you have found a treasure of an employee and hope he receives advancements opportunities in the future. Sincerely, Laura Jenkins
Provider response
Thank you for the great review of Tyler. We will make sure he knows that you gave him a great review.
AnnaLisa Amyett
Alfonso is absolutely amazing! My family and I are on the quarterly treatment and love when we get this guy! He doesn’t rush and really truly listens to your concerns and provides amazing information on what a variety of solutions could be. We have been with Bug Express for over a year or two and won’t be leaving anytime soon! Anita makes scheduling appointments a breeze and she is always so friendly and helpful. Thank You for providing excellent customer service and care for our homes.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Kristan Cortez
Awesome customer service. Answered all of our questions and worked quickly!
Provider response
Kristan Cortez, we're so grateful for your positive review! It means a lot to our team.
Joanna Jackson
He was knowledgeable and friendly
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
Krystal Sweatt
I have been using Bug Express for over 5 years. The staff is always nice & helpful. My most recent service experience with Kevin Lord was excellent. He provided great pest control & was very friendly. Highly recommend this company.
Provider response
We're constantly striving for excellence. Thanks for the positive review!
Callah Fritzsche
Kevin came for our quarterly spray and gave us peace of mind :)
Provider response
Hi Callah Delanko, we’re so happy to hear we exceeded your expectations. Thank you for taking the time to leave a review.
Cynthia Luckett
Tyler did an amazing job !! He covered it all inside and out He was friendly but very professional . The price was reasonable and he even lock my garage door when he came back in . I think Tyler needs a raise he certainly goes the extra mile !! I will use Bug Express again
Provider response
Cynthia Luckett, we're so grateful for your positive review! It means a lot to our team.
W Holmes
They understood my needs, listened to the issues I was having and together we were able to put a plan together. Kevin is very knowledgeable, professional, and personable. Would definitely recommend them for your pest control needs.
Provider response
Hi W Holmes, thank you for the review. We appreciate the opportunity to provide you with stellar service.
Chris Moreno
Kevin was great! Blended being funny and informative. Very knowledgeable and made us feel very comfortable.
Provider response
Chris Moreno, we're so grateful for your positive review! It means a lot to our team.
Rachel Sanders
Kevin did a great job and listened to what I asked for.
Provider response
Thank you for supporting us! We're thrilled you had a great experience.
Tammie Hodges
Tyler was our representative and he was absolutely amazing. He was very thorough when explaining what we needed for our home. And I am sooooo thankful for him and Bug Express. 100/10 most definitely recommend..
Provider response
We're thrilled you had a great experience! Thanks for being a customer!
I don't care
I dont trust bug express, because I done had employees put their hands in my clean dish water that I am washing dishes infecting my dishes and dish water , also they don't even spray enough chemicals, they also don't change their roach bait, they use roach motels that attract more roaches
Provider response
Hi I don't care, thank you for bringing this to our attention. We’re<br>sorry to hear that you've had a frustrating experience and regret that we<br>missed the mark here. Your business is important to us, and we would love the<br>opportunity to correct this. Please contact our office and provide the name on<br>your account, a phone number we can reach you at, as well as your service<br>address so our management team can look into this.
Nikki Martin
I highly recommend bug express. Our technician was Kevin and he was the absolute best! He made sure to explain everything thoroughly and was very informative. Because of Kevin’s expertise and attention to detail we were able to add services for future areas needing to be treated. Kevin made this experience a wonderful one and I will definitely be spreading the word to advertise Kevin’s extraordinary service with bug express.
Provider response
Nikki Martin, we're so grateful for your positive review! It means a lot to our team.
Dennis Dollins
Alfonso was very professional and did a great job! He went above and beyond. Weep holes inside the garage around exterior windows he even swept away any spider webs from the outside of the house. Alfonso is the BEST!
Provider response
We’re pleased to hear that Ralph is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.<br>
TheGracefulPearl
Our household subscribes to the quarterly pest control service from Bug Express. We’ve always had helpful technicians and excellent results. Most recently, Kevin has been the one to spray our home inside and out. The service is friendly, quick, and thorough. Customer service is also always friendly and helpful. We are very satisfied.
Provider response
Your review makes a difference! Thank you for being a valued Bug Express Pest Control customer!
David Stobaugh
Friendly and knowledgeable
Provider response
Your satisfaction is our priority! Thanks for the amazing review, David Stobaugh.
Jennifer B
Kevin was great. Very detailed and great customer service
Provider response
Thank you for supporting us! We're thrilled you had a great experience.
Kristi Smith
We have been customers for years now and they always take good care of us. Alfie is the best and is always on time and does a great job!
Provider response
Hi Kristi Smith, we are glad you’ve been happy with our services for so long! Thank you for taking the time to review us and share your experience. We appreciate your continued support!
Sherry Sefcik
Kevin was on time and very personable. He got the job done fast and then met me at my daughters house and gave the same quality service.
Provider response
Hi Sherry Sefcik, thank you for such a great review! We work really hard to provide the best customer service possible and are so happy to hear when we hit the mark!
Buddy
Kevin listened intently to the pest issues we were having. Kevin was very thorough in both his explanation of what could be done and the application of all of the treatments that are included in quarterly services. He spent the most time anyone has making sure to get service done right. I would to request Kevin as our regular service provider moving forward.
Provider response
Hi Buddy, we’re pleased to hear that Kevin is doing a great job! We will pass along your kind words. Thank you for being a loyal customer.
Julie Shar
We receive quarterly treatments from Bug Express, a must living in Texas. Always professional and on time. Kevin was personable and respectful of the pets in the house.
Provider response
Thank you for choosing us for your pest control needs. We love hearing from our valued customers and look forward to providing top-notch service.
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