Provider profile

BUGCO Pest Control

4.9 stars from 972 customer reviews · 9720 Harlem Rd STE B3, Richmond, TX 77407

  • 4.9 out of 5 stars
  • 972 customer reviews
  • Richmond, Texas
  • Open 6 days/week
4.9
Rating
972
Reviews
Yes
Claimed
Yes
Website

About this provider in Richmond

At BUGCO Pest Control we provide comprehensive pest control services to residential, commercial, and government clients across Texas. We handle everything from termites and rodents to mosquitoes and wildlife removal, and pride ourselves on prompt service, precision, and honest communication. Our licensed technicians…

Pests handledtermitesants
Praised forknowledgeablepatientprofessional
Methodsbugco

Rating breakdown from customer reviews

4.9

972 reviews

5
935
4
18
3
3
2
2
1
14

Customer reviews for BUGCO Pest Control

KP

K Patel

5mo ago

I usually don't leave reviews but I was extremely impressed with the technician Devien that came to service our house. He patiently answered every question I had, took the time to go above and beyond and he checked for any other issues that we may have around the house. Technicians in the past have been fine but I will be requesting Devien again.

LD

Larry DeGarmo

5mo ago

We have been using BugCo for our quarterly pest treatments for over 8 years. We had our quarterly pest treatment on Thursday 3/5/26. BugCo technician Matthew Collazo did a great job, looking, finding, eliminating, and treating the pests. He was on-time, and is knowledgeable, considerate, and thoughtful. Through proper treatment and chemicals, BugCo has been able to maintain an effective exterior barrier to bugs, spiders, and ants. Their price is very competitive - yet very effective. Thank you.

RS

Ramona Spencer

5mo ago

Devien completed my services today and he was Very thorough and treated my entire property. He gave suggestions for maintaining a safe pass free environment and I will say that I have been using Buco for a number of years now and I think they do an extremely good job or servicing our area.

Provider response

Thank you for sharing. We love the great feedback and reviews

DS

Debra Simmons

5mo ago

Devien the tech was friendly and thorough. He did an excellent job! Would recommend and use them again.

Provider response

Awww. Shucks. Thank you for the opportunity to assist you.

NP

Nicole Puentes

5mo ago

We started using Bugco in February after moving into a home with roaches and wasps! Matt came out today and he was so helpful, knowledgeable, and patient with my never ending list of questions. He had lots of solutions to help get as bug free. I don't know if I can, but I'll be requesting he comes back for our services in the future!

Provider response

Love the review and thank you for sharing. We try and keep techs in specific areas but we also hold a level of service where all of our professionals-should perform the same level of service. We cannot guarantee the same tech every time due to his or her time off requests and so on. But if you ever have a problem. You let us know so we can make it right and help our team all improve.

HP

Hemang Pandya

5mo ago

Tyler did a great job today... patient, polite and professional from start to finish. Great job! 02/25 service - Thank you Omar for the great service, He was patient and professional throughout the entire service. Great Job!

Provider response

Thank you. I will share this with our team. This is the way!

LL

Leslie Lineberger

6mo ago

Devien was very courteous, knowledgeable, and professional. He explained what he was doing and asked if we had additional questions. Highly recommend him.

Provider response

Thank you. We will share with him and the team! This is the way.

T

Terry

6mo ago

Devien did a good job and sprayed just the exterior of my home as requested. He was on time and explained the pest control treatment provided. I will continue using Bugco Pest Co.

Provider response

Thank you for sharing. I will ensure Devien is rewarded for meeting our standards!

IP

Irene Potashner

8mo ago

Josue Bonilla did a fantastic job. He's a keeper!

Provider response

He is a keeper!! thank you for the review

KC

Kristin Creighton-Haley

8mo ago

The Bugco techs are amazing. Very nice and professional. Sam, Dakota, and Benjamin are great. The office staff is also friendly and helpful.

Provider response

What great name drops! Thank you so very much. Ill be sure to share with the team.

PS

Pamela Semien WILLIAMS

9mo ago

Excellent! The best pest control in Fort Bend County.

Provider response

Aww Shucks. The best!!!! Thank you. We care and train non stop.

BS

Bryan Sanchez

9mo ago

Dakota did an oustanding job. He was very polite and professional. I give him a 5+ star rating.

Provider response

Thank you for your kind words, Bryan! We are delighted to hear that you are very satisfied with our service. It means a lot to us. Thank you for recommending BUGCO Pest Control Houston!

BC

Becky Clemens

9mo ago

We got a tv hung up on our fireplace and they drilled a hole above the flue for the wires…well then we woke up to wasps and yellow jackets flying all around!! I called Bugco and they got Sam the Bug man out here the same day!! He was amazing!! He filled up the hole, treated our home inside and out, and gave me some advice on what to expect/do next. I’m so very thankful for Sam and Bugco for coming out late, solving the problem for us and putting my mind to rest!

Provider response

Sam is great. So happy we could assist. We will be here when you need us. Thanks again for the review.

YM

yuvraj malhotra

9mo ago

Phenomenol person and great expertise. He is by far one of the best customer service reps i have ever met. Keep up the good work Sam. Great company and best prices around.

Provider response

This is the way! Much appreciated. Every review helps us continue to grow and be the Pest Control Company that everyone wants or needs.

MT

Moni Taranath

9mo ago

I can’t say enough great things about our experience! Sam came out to provide a second opinion on the work that another pest control company provided to us and I’m so glad we did. From the moment he arrived, he was incredibly personable, friendly, and easy to talk to, you could tell right away that he genuinely cared about doing a thorough job. He took his time inspecting every area carefully and pointed out several errors and oversights from the previous inspection that no one else had noticed. He explained everything clearly, answered all of our questions, and gave honest, practical advice without trying to upsell or pressure us. His attention to detail and professionalism truly stood out. It’s rare to find someone who combines deep expertise with such great communication and integrity. I highly recommend him to anyone looking for an honest, knowledgeable, and thorough pest control expert.

Provider response

This is the way!!! Thank you for sharing. This is the standard we expect everyone to be following.

MB

Miss B

9mo ago

Moses is always so great when he comes to service my moms’ home! Excellent customer service always!

Provider response

Love it! Will share with the team. Thank you

SZ

Sunil Zachariah

9mo ago

Bugco has done excellent work. Specially, I would like to thank Michael and Dakota for their attention to detail and general expertise.

Provider response

We cannot thank you enough for sharing your experience. Thank you thank you and thank you again. Your positive review imakes a difference.

B

Brglory

10mo ago

We have been using Bugco for many years and they always deliver quality service. Dakota did an excellent job!

Provider response

Much appreciated. Thank you for sharing.

AK

Angel K

10mo ago

Jovan was absolutely amazing! Honestly the best technician we have ever had. All Bugco techs were great truthfully. Jovan was just top tier. He explained everything thoroughly, asked clarification questions to make sure I understood. He was very personable and kind and made sure to spray even places I did not think of plus recommendations to help improve specific areas in the yard. Great company experiences and Jovan was excellent. Thank you 🙏🏼

Provider response

Thank you for sharing. Jovan is a joy to work with

WT

Wallace Tabb

1y ago

worst service I have seen he was in and out of the house is less than 10 min and he said he treated the outside and all the front and back yard that I did not see him doing it and did not see any wet areas anywhere

Provider response

Good Morning, Mr. Tabar. We have thoroughly reviewed our fleet GPS logs and the service tickets and can confirm the technician was on-site for the appropriate amount of time and completed all of the services as requested. While it may not always be apparent to an untrained eye, pest control treatments are performed using specialized techniques and equipment that should not leave visible signs like “wet areas”. Over application can create these “wet areas” but our technicians are highly trained to work efficiently and effectively, and we take pride in the professionalism of our team. We are always happy to clarify any concerns you may have. Please feel free to contact us directly if you would like a detailed explanation of the services provided at your property. Thank you for your feedback.

RH

Roy Howard

1y ago

Service is fine, unfortunately they choose to bug you about following up instead of just letting you come to them when you need service. Not very customer orientated as far as a business is concerned. People dont like spam phone calls and voice mails.

Provider response

Hello Mr Howard, as the owner of BUGCO Pest Control, I consider it my job to look into what it is that our team can do to satisfy customer issues when they arise. We work in harmony with 99% of the general public and my team is very successful at turning 1 star reviews into 5 star reviews. <br><br>Our experience in this industry has proven that there is a percentage of the public that may struggle with mental challenges or other problems.<br><br>I asked our office supervisor to contact you to see if there was anything that we could do to accommodate you. When she called, you immediately barraged her with F bombs then you hung up on her. How brave of you to assault this Christian mother of five with your crassness. You never even let her speak.<br><br>Out of curiosity I looked into your account and see that you had two general pest control treatments with us in five years. Our process is to contact customers after three months in an attempt to remind them it’s a good idea to schedule service. After three attempts to reach we cease reminders. Seems as if this is what has triggered you. This is a normal customer service process that you agreed to when you signed the service agreement. It does not fall into the category of spam and your insinuation of such is false and defamatory and we can prove it.<br><br>I looked into your previous on line reviews only to find that you exclusively give 1 star reviews with the only exception of a cannabis store that you’re fond of. Some people can’t handle that stuff. Maybe you should lay off of it for a while.<br><br>I showed your review to others and they commented that you’re an as_h__e. I would never call you that but that seems to be the perception. I prefer to think that you’re a 1%er.<br><br>We flagged your account as “do not service” and made a note on the account of your “issues” however the best advice that I can offer is to consult with both a proctologist and psychiatrist to have those things checked out.<br><br>

PK

Paula Kelman

2y ago

DECEPTIVE DO NOT CALL THIS COMPANY! I recently moved to an older home and although it was fully inspected prior to purchase, i still found termites. A friend recommended Bugco. The first thing on their website says “call for a free estimate” so i called and made an appointment for a free estimate. They sent an email confirming the appointment and nowhere said there’s a charge. The technician came out and i showed him my problem. He said the company doesn’t even do the service i need and farm it out to another company who already came out and provided a free estimate. he said he would complete his measurements and suddenly demanded payment of $194.80 for the estimate. I was in a rush and so stunned i didn’t think to send him away immediately. I reached out afterwards to point out that the website stated estimates are free, he responded that some estimates are free and some that take longer are not. DO NOT CALL THIS COMPANY.

KF

Kode Flores

2y ago

Run as far away as you can from this company. We had an issue in our home where the pests would not go away. We discovered from Bugco themselves one of their technicians was using the wrong product and actually worsened the problem in our home. Bugco would not refund nor were apologetic for causing the issue in my home. Their offer was to bring out the technician to retrain him on how to spray for pests. Really? Waste more of my time and not offer a refund for making my family and small children deal with this? Horrible company. We were inconvenienced for months trying to deal with this and it is still not resolved. There response was we will have to let the "high ups" contact you. I still have not been contacted.

TG

Timothy Galloway

2y ago

Will tell you that you have termites. Destroy trim and Sheetrock in your house. Deny they did it when it’s all been recorded. They operate from a storage shed. And after all that 3 reputable companies verified there’s no termites. Gonna be a fast lawsuit. Wouldn’t let me leave zero stars. If you’re reading this. Don’t do it. Save yourself.

Provider response

Fake review! Shame on you!

S

Shy

5y ago

Teach your techs how to drive. Almost got hit twice by one of your drivers.

Provider response

Thank you for your feedback we at bugco are always striving to make the work environment and driving environment safer for everyone if you could offer any additional feedback such as date approximate location and time of day that would assist us and identifying the technician would need to be addressed please don't ever hesitate to respond.<br><br>Thanks

LR

Lauren R. Goodwin

7y ago

Run as far away as you can from this company. We had an issue in our home where the pests would not go away. We discovered from Bugco themselves one of their technicians was using the wrong product and actually worsened the problem in our home. Bugco would not refund nor were apologetic for causing the issue in my home. Their offer was to bring out the technician to retrain him on how to spray for pests. Really? Waste more of my time and not offer a refund for making my family and small children deal with this? Horrible company. We were inconvenienced for months trying to deal with this and it is still not resolved. There response was we will have to let the "high ups" contact you. I still have not been contacted.

DS

Daniel Smith

7y ago

Wow. Everytime I see one of these trucks the person driving is on the their phone talking and or texting. Geez. Show some class guys.

Provider response

Mr. Smith, we hear you loud and clear. We are taking immediate action to address your concerns. Thank you for bringing this to our attention.

UA

U. A.

8y ago

"Terrible. I was told and sold one thing when I signed up with your company, and told something completely different by the technician that came out. I asked for and was told they would spray inside. He said no. I said we have ants in the lawn, he wanted to charge for that. I told him about stuff on the inside and he wanted to charge for that too? So what was I paying for to begin with? Terrible experience overall. Called and asked to speak with a supervisor and was told "everyone is busy" and I would get a phone call by the end of the day. That never happened either."

JC

Jose Camacho

10y ago

awful customer service. called for a quote on termite control. A ball park figure of how high it would cost and the customer service person said he just started working and he doesn't know any prices of the services.

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Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.