About this provider in New Caney
Cox Pest Control in New Caney, TX, has been a trusted name in pest management for over 40 years. Our team is committed to employing cutting-edge and highly effective pest control techniques, leaving your property entirely pest-free. Our entomologist-led team ensures comprehensive inspections, treatments, and…
Rating breakdown from customer reviews
4.8
84 reviews
Customer reviews for Cox Pest Control
Wes Green
Quick. Efficient. And I see zero bugs!
Provider response
We're delighted to have earned a 5-star review from you! At FullScope Pest Control, we take pride in delivering top-notch service. Your satisfaction is our priority, and we look forward to being of service to you in the future. Thank you for choosing us!<br>
Jeremy
Very thorough and professional exterminators, they stand by their work with follow up treatments if bugs show back up
Provider response
Thank you so very much for taking the time to leave a review!
Larry D. Green
Cox has been taking care of us on a regular basis for over 10 years and we have always been pleased with their service and personnel.
Provider response
We appreciate your loyalty and hope to be taking care of your home for another 10 years
Jack Landstad
Good, quick, efficient service. Have used Cox for a little over 40 years. No intent to change so far even though ownership changed and price increased.
Provider response
Thank you for the review and your loyalty for so many years!
Marsha Waggenspack
Today was just a general spray inside the house and outside around doors, windows, foundation. Included garage and a quick spray in attic also. Always on time and professional. Been using them for many years.
Provider response
Thank you so very much for being a loyal Cox customer for so many years, we appreciate your business.
Janene Daniels
We have used Cox Pest Control for thirty plus years. Enough said.
Provider response
Thank you so very much for the wonderful review! We appreciate your loyalty.
Nick Downey
Cox Pest Control has been providing pest control at my home over decade, reliable, conscientious and professional!
Provider response
What a wonderful review, we appreciate you taking the time to leave one.
Cathie Richardson
I have been using Cox Pest Control for over 5 years. They are very professional and do a great job.
Provider response
WOW, thanks so very much for the wonderful words and loyalty! We appreciate your business
Dianna Page
Amazing customer service and so respectful of our home.
Provider response
Thank you so very much for the wonderful review, we do believe our customer service is Top Notch. We appreciate your business.
Linda Hollibaugh
I have used Cox Pest Control for many years for quarterly service at my home and 2 rental homes for preventative pest control. We virtually never have a problem with bugs. On the rare occasion when we've had a problem with sugar ants, they've come back and taken care of the problem quickly.
Provider response
Much appreciated! What a great 5 Star review. Thank you for trusting Cox to service your properties and keeping them both pest free.
Sean White
I don't even know where to begin, first off, before this place was bought out I heard they were great, but I have never been spoken to by a business by a manager before like I have with this business. They came out and were paid to spray the inside of our home, the tech insisted that if he sprayed the outside instead that the insect problem on the inside would be resolved. Two weeks later, no improvement. So they came out again for a reservice, same thing, the tech straight up refused to spray the inside, again insisting that the outside would correct the infestation on the inside and that the first tech must not have done his job properly. Two weeks later.....the infestation on the inside has grown even worse. I called for a reservice and the manager spoke with me and refused a third reservice even after explained that the service that was paid for was never completed, the inside being sprayed. She than began to tell me that the insect infestation is our fault and probably results from poor sanitation or living conditions!?!?!? The nerve of this lady. First off, the insect infestation is their fault because they would not spray the inside of our home like The CUSTOMER REQUESTED! Not veteran friendly, not people friendly, not customer friendly.
Provider response
We went out 2 times, and serviced the home INSIDE and OUTSIDE, both times. Only charged them 1 time. We went out without seeing the house, which is normal, but when we got there, we encountered numerous conditions and sanitation issues prohibitive for successful pest management. In certain cases, pest management requires SOME cooperation from the customer. We are the best company in pest control, but sometimes the customer doesn't want to hear that they need participate just a little in order to make the treatment successful. And we don't like to spray pesticides just to say we did. Spraying more chemicals, especially inside, isn't always the answer. We, know what we are doing, are results oriented, and stand behind our work. No matter how much we go out of our way, or our knowledge level, some people just can't be helped.
Bethany Whitley
Never heard of them, don't live anywhere near them, but they keep calling me at ungodly hours. Being disconnected after going through a screening service means no one wants to talk to you. Enjoy one star for harassment. Update: Just got a text reminder - probably whatever reminder service that you have changed tactics when I blocked your number. Also blocked the text number too. Check your records against whatever list you gave your reminder service to see if they are from actual jobs, and make sure that the reminder service hasn't accidentally added info from businesses that want them to do cold calling. If you don't have a reminder service I'd start investigating since not only are they using your number, but they are also identifying themselves as you.
Provider response
Very sorry you feel that way. We only call our existing customers to schedule and we do not cold call. Our office hours are 8 to 4 Monday through Friday. I would be more than happy to check the system to verify your phone is not in our system. Please call our office if we can assist with this.
Heather Melvin
I think the owner is usually the one who comes and sprays for us, and this service is a godsend. They guarantee the poison for three months, so if I find live bugs in my house at any point between sprays, I can just call and have them spray again. And as far as price, it's very reasonable. The staff I've spoken to on the phone has been friendly every time, and I've never had them miss an appointment. This is a good company.
Provider response
Thank you so much, really appreciate the honest review about our company.
Brent Chalmers
Kevin did a pest inspection for a veteran purchasing a home with a VA loan. He noted conducive conditions on the report, and is now requiring the veteran to pay the full price of an inspection just to come out and make sure the dirt has been moved. I have originated VA loans for 15 years and have never had an inspector charge for a quick reinspect. Nice to know how Kevin Cox treats veterans of our country.
Provider response
Very sorry about this issue, we have a new process in place, so this will never happen again. You are correct, we should not have charged to verify the property and changes on conducive conditions.
Alexis Estes
Nice
Provider response
Thank you for the review! We appreciate hearing from our customers.
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Treatment and cost guides before you call
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