BUGWORKS Termite & Pest Control Company

Kyle was on time. Very respectful, explained how the process of the service. Was very thorough.

Very friendly and Professional.

I was extremely satisfied with the service I received from Virgil. He was very friendly and professional during his visits. He answered all of my questions in detail and recommended different options to eliminate my rodent issues. Great job Virgil!

Excellent service! Good explanations and good communication

Edison did a great job and was very knowledgeable. 10/10

Professional

John is a consummate professional. He was cheerful and friendly. He was very thorough explaining what he completed and how it would segue into the ensuing weeks’ work. Great guy and a credit to your firm!

Josue, is very professional and curious. He was able to answer all my questions and did an outstanding job.

He was very detailed and did a great job John T was our tech

Daniel throughly explained what he was doing, took the time to go through every crease. Highly recommend you get the service you need with them.

Bugworks did a great Job in General, Daniel was very attentive and quick to respond when I called in and Nathan showed up to do the work and did a fantastic job 👏. He was Polite and informative 👍 I recommend BUGWORKS.

Very thorough worker covered all things

Very professional and helpful. Answered my questions without difficulty.

Visit with Jorge and address some issues and guided me for better defense in the house

Terrible with one of the workers ruben Very unfriendly and umprofessional. One star for the service he provided 1/10

Horrible experience with this company. They previously charged me for a service that had already been paid for. It took forever for them to refund my money even though they openly admitted their mistake. Once again they have charged me for a service that had already been canceled. Do NOT give them your card info as they charge for uncompleted and unwanted services!!! Hopefully I can get a refund yet again before I have to report this as fraud. Editing my review as it’s being claimed that my tenant requested this service. Whether he requested it or not, point is this service was canceled back in February due to the fact that I was charged twice for a single service performed. Bugworks claims a service was provided, okay fine. I will accept charges if service was completed. Bottom line is, they don’t take no for an answer. If you cancel make sure you remove the payment method provided or they will continue to charge.

Jamie arrived at 9:34 for 9 am appointment, he walked around the house without doing anything, closed the gate at 9:42. Was in his car until 9:55 and left without providing any service

Very disappointed with the unprofessionalism. Due to an emergency we had to cancel our 2nd appointment & called to reschedule. Sadly, my rescheduling was not set up. That would have been day 10. I gave them a chance & allowed them to send someone the next day. 1 hour before my service, they called to cancel. I understand emergencies happen, but due to them failing me 2 days in a row, I canceled my services. If I could rearrange my schedule, they could have found someone else to come out.

Horrible Customer Service Ever! Called the main line and the person answering the phone was very unprofessional. Delete my number please. Customer lost for my rental properties.

Very disappointed, no show on scheduled appointment. The owner skipped my appointment I had been waiting over a week for. Said that there was construction around my neighborhood and and decided to cancel my house and didn't even bother to call to notify me or ask for directions as there is multiple routes to house. When I asksd for inspectors number office manager refused to give for contact and said that he was already in Pharr at another house performing inspection... not even 10 min after my scheduled appointment. Took time off work to get job done just to be ignored. Best to find another company that takes customers and appointments seriously.

Worst Customer Service Experience. I Had to take time out of my day to call Bugworks, and remind them about my appointments for 2 months straight. Spoke to owner Mark about constant appointment issues, and he basically told me, "so are you gonna want our service done or not?", even after i expressed my concern for my recurring service issues , he didn't seem to have a solution to my problem other than changing my contact information to my personal number. Mark could have brought me a simpler solution. Not reliable, look elsewhere. They just lost my business, and my families.

Terrible experience with this company. Stay away. Good luck getting them to keep their appointments. I scheduled a visit and was rescheduled a day before the appointment was supposed to happen. Then I have to call when nobody showed up as scheduled and was told that they would not be able to keep their rescheduled appointment either. No phone call to let me know they weren't coming, nothing. They just didn't bother showing up and I wouldn't have known if I did bother calling them.

I called and set up an appointment. No one ever showed up or called to let me know why. Would not recommend, seem unprofessional to me.

I had a roach problem in June so I contacted Bug Works. I had to follow the guy around to make sure he got full coverage at my house. He would have missed a room completely had I not reminded him. Since that time I have had the same amount of bugs in my house. I contacted them in July about coming back during the warranty period and they told me that it was normal for there to be a few roaches every now and then even with treatment. I contacted them again today about the warranty and it expired 3 days ago, so they refused to come out. I even tried to explain to the lady that answers the phone that I tried to get them out during the warranty period and she didn't believe me. I guess your have to be persistent to get them to honor the warranty. I will take my business somewhere else or just do it myself next time.