Guardian Pest Control
Verified4103 Campeche Dr, Laredo, TX 78046
Open 6 days/week
About Guardian Pest Control
Guardian Pest Control offers residential & commercial pest control services, including termite control services as well. We strive to provide the best service and solution for any of your pest needs from certified and trained professionals. New company that has experienced individuals who have worked in the pest control industry for years. Call us today to learn about our great prices and services.
Rating Breakdown
4.9
★★★★★300 reviews
Customer Reviews (10)
Great Job!! Arrived quickly and took care of the beehive problem. I recommend their services to anyone with pest issues.
I highly recommend Guardian Pest Control. Technicians were very punctual and professional. I had many questions on the substance that is used because of my dog, and the technicians were able to answer all of my questions and concerns. They were able to get the job done effectively, and in a very neatly and timely manner. Prices were very reasonable. They are great for any kind of pest elimination.
I hired this company to address a significant cockroach infestation in my two-story home, expecting a thorough and professional service. Unfortunately, my experience was deeply unsatisfactory, and I cannot recommend this company. The most concerning issue was the apparent lack of time and effort spent on the job. In preparation for the service, I had personally emptied all drawers and cabinets, following best practices for thorough pest control. However, my family and I left the house as instructed, and within five minutes of our departure, we received a call stating the service was complete. This extremely short duration for treating a large, two-story residence with a severe infestation suggests the technicians did not perform a proper or comprehensive application, and seemingly skipped the areas I prepared. The results confirm this lack of thoroughness: the infestation has actually worsened since the treatment was performed. I am now seeing significantly more roaches than before the service. Given the ineffective treatment, the hasty execution, and the failure to treat prepared areas, I feel I paid for a service that was not delivered, and my pest problem has been exacerbated. I strongly advise others to look elsewhere for pest control.
Terrible service.
Response from Guardian Pest Control
We are deeply sorry & sad to see you were not able to have a high quality experience with Guardian Pest Control. All the feedback we get is much appreciated. We will always take it into consideration so we can improve & provide the best service possible. If there as anything we can do to make amends please do not hesitate to call or reach out to us. Thank you for sharing your feedback.
They started out well. They were responsive and came to treat my yard one time and did a good job. I told the technician I wanted to set up monthly service. However, I called to delay the next treatment because I was going out of town. It went to voice mail, so I left a message. When I returned, I called to set up the next appointment. Again, the phone went to voice mail, so I had to leave a message again. I requested a call back. This was 4 days ago. No return call and no treatment. The voice mail is not set up for business calls, so I don't know if anyone associated with the business received the message. This is unprofessional. I have found another company.
Response from Guardian Pest Control
We apologize for the issue you were experiencing Mrs. Thomas. We are having trouble with some phone providers, as far as calls going straight to voicemail instead of the phone ringing. However, we appreciate your feedback an immense amount, as this will serve us to better the experience for all future customers. This will help us improve our current methods of communication & make us look into expanding further ways customers can contact us, aside from the current methods we provide. We apologize once again for this issue, & if there is anything we can do to make amends it would be our pleasure. We are glad you found another company that can better assist you & encourage you to share your positive feedback about them.
Response from Guardian Pest Control
We apologize that we were not able to provide the high quality service we always strive to give every customer. Your review will help us look at always improving our methods in delivering a high quality service, as well as always looking at for what is best for our customers. Your feedback is much appreciated and always encouraged.
Response from Guardian Pest Control
Noticing & realizing Guardian Pest Control received 3 one star reviews all within the same day and hour is perplexing due to our high standards of service we strive to provide. We apologize for the professionalism, quality, & value that was reflected as a company . We are thankful though for the feedback & it is always much appreciated to making us aware in any areas that the company might be suffering in. In retrospect, will do our best to address all of your concerns & if there is anything we can do to make amends it would be our pleasure.
Response from Guardian Pest Control
Seeing 3 one star reviews all within the same day and hour is adverse to the high standard we hold ourselves as a company. We apologize for the professionalism & value that was not of high quality. Feedback is always much appreciated & serves as a teacher in our business field. We encourage comments as well, being that this will allow a deeper self reflection of the company & we will do our best to improve not only in the areas mentioned, but in all aspects of customer service as a company. If there is anything we can do to rectify your experience with Guardian Pest Control we would be more than happy to do so.
Response from Guardian Pest Control
It's unfortunate to see 3 one star reviews all within the same day and hour. We apologize for the professionalism that was not met at the high held standard we strive to achieve. Feedback is always much appreciated, & comments as well, to improve as a company & provide an above standard service. We will self reflect as a company & be relentless in this pursue of giving a professional service.
To begin with, when I called, the guy told me that for termite, it would be too expensive, without asking me any details, second one he said that they can last one day or two to finish the job, again whiteout ask me any information. If I hadn't had the money to pay for the service, why would I call. Please put somebody else to answer the phone. You are losing customers, if the owner answers..to bad.
Response from Guardian Pest Control
We apologize that Guardian Pest Control delivered a subpar customer experience, but we are thankful for your feedback. This will serve as a learning aid to improve our communication skills. If there is ever anything we can do to make amends we would be glad to do so.
Contact Information
Phone
+1956-568-5075Address
4103 Campeche Dr, Laredo, TX 78046
Hours
Services
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