Research Pest Control

Decided to give this company a try after reading lots of positive reviews. Unfortunately, my experience was not the same. First, the tech did not show up to our house per our first appointment at 4pm. I thought they were just running late, so I waited until deciding to give them a call to check in. I was on hold until the clock hit 5pm and I had to wait until the next day to call back. When I did, the appointment coordinator was very rude. She said that the tech had the wrong address and tried to call me multiple times, but I didn't answer. I never got any phone calls or texts from any of them. My husband overheard the call as I had it on speakerphone and was surprised that I rescheduled for them to come out at the earliest possible day, which was another week out, considering her attitude towards me. Appointment went smoothly and the tech was nice. No complaints there. 2 weeks in, I started seeing spiders in the house again. They don't bother me as much, so I didn't contact them. 3 weeks in, we were seeing roaches again, so I called in for a touch-up. Setting up the appointment was easy this time as we were in their system already. Slightly disappointed at this point that roaches were returning so quickly, but that's what the 3-mo guarantee is for, I thought. Now, about 2 weeks after the touch-up, I am seeing live roaches AGAIN. Spiders were back even earlier than that. At this point, I don't trust that another touch-up will take care of this issue, as we've already given that a try. I'm sure this company has worked for many, but not for us unfortunately.

Crazy aggressive driver. Gray F150 in Hutto with older guy driving. Seems like this is a trend with this company after reading other reviews

I am SO tired of not getting any email confirmation or texts. They just randomly show up at your door with no notice. Until this is fixed I'll leave this one star because I'm so frustrated about it. How can we put up the dogs and open the gates without any time frame in general of what time they will show up? Also an email confirmation or the appointment would be ideal so we can mark it on our schedules. But no, literally zero communication. One time a tech started pounding on my front door and peering through the window and since I had no warning, and with the aggressive banging and snooping, I literally called the police.

I had the misfortune of having my home treated by Research Pest Control, and I can't stress enough how terrible the experience was. The technician arrived late, only after numerous follow-up calls on his whereabouts while I waited at home for him all day. Had I not chased up, he would have never showed up. Once he finally showed up, he seemed completely disinterested in the job. Instead of a thorough inspection, he just spot-sprayed some squirts of chemicals and left — unlike other companies, who treat areas like entry ways, sideboards, under kitchen cabinet, stove, fridge areas, all rooms and bathrooms, balconies and porches. When I asked if he treated outside, he said "yes", while I clearly saw it from the window that he just walked right inside, not treating anything outside at all. Integrity right there for you. As a result, the pest problem didn't improve at all. When I called their customer service to reschedule the appointment since the pest control was not effective, I was met with rude responses and zero accountability. The representative was obnoxious, interrupting me half-way through my sentence and saying things like, "Oh, now you wanna complain?" Then she says she puts me through to her supervisor, who had just the same attitude and zero helpfulness. I had to emphasize it multiple times that all I want is that they schedule an appointment to re-treat the home. It took a 10-minute call for them to finally agree to retreating it! This is just a massive waste of time and money! Save yourself the hassle and look elsewhere.

No, they won't care about where in the house, bugs come from. They will just spray the chemical at the corners of your rooms and their job is done. You regularly start finding bugs only 1-2 weeks after the "treatment" and when u ask them to take care of, they will only offer to spray the chemical at same spots again Save your money, go to somewhere else and ask before if they will take care of entire house if u see any bugs. Wish I could give them 0 star.

Road rage employees driving company trucks. I would not give these people business

Started using them when I moved here in 2016 and had no issues until today's service. Won't think about using them again.

LEARN HOW TO DRIVE! It's pouring rain and speed limit is 40 on cypress creek road in cedar park! Your truck literally just sideswiped me!!!!!! Ran me off the side of the road.

Very disappointing experience. I scheduled an appointment a week in advance (which was the first available opening they had and I had no problem at all with that). On the day of my appointment, they didn't show up and didn't bother to call. I called them and they said that they "rescheduled" my appointment but didn't have a phone number to call me and tell me. They also had the right address but the wrong name on my appointment. When I initially called, I had given them the 4 pieces of information the girl asked me for: my name, address, phone number, and what service I needed. They couldn't even take down 2 out of the 4 correctly. If they can't properly schedule an appointment, I certainly don't feel comfortable having them come to my business with pesticides. Very unprofessional to reschedule an appointment without having any way of letting the customer know. I wasted an entire week waiting on them to not show up.

For the driver with tag license number on hood 3939, and plate LVK6814 thanks for tailgating me on 35 in the rain while my child was in the car seat. Thanks for risking everyone’s lives when you decided to cut off vehicles on a wet road. This obviously reflects the type of people this company hires and the attitude of their business.