Provider profile

HTP Termite & Pest Control, Inc.

4.9 stars from 915 customer reviews · 114 E 2nd Ave, Huntingdon, TN 38344

  • 4.9 out of 5 stars
  • 915 customer reviews
  • Huntingdon, Tennessee
  • Open 5 days/week
4.9
Rating
915
Reviews
Yes
Claimed
Yes
Website

About this provider in Huntingdon

Here at HTP, we are dedicated to ensuring complete protection from a wide variety of pests. With over 65 years of experience dealing with pests in the West Tennessee area, we'll provide you with only the best pest control products and advanced treatments for your home or business! If you're in need of quality pest…

Pests handledtermites
Praised forprofessional
Methodshtp

Rating breakdown from customer reviews

4.9

915 reviews

5
867
4
30
3
4
2
2
1
12

Customer reviews for HTP Termite & Pest Control, Inc.

EC

Emily Cruz

4mo ago

Very friendly and helpful 👌 🙂

CV

Charles Valentine

4mo ago

HTP is a solid pest control service provider. Their prices are reasonable. The staff could not be friendlier or more accommodating. I've never had a single bad experience with any of their service techs...they're all professional and courteous. They show up on time, within the appointment window without fail. The one thing holding me back from a flawless 5-star rating is the scheduling system. I have an unpredictable work schedule, so not being able to schedule well in advance, and getting a notification about the appointment with less than 72 hrs - often on the weekend with the appointment on Monday and no way to call the office to reschedule - simply doesn't work well for me. Otherwise, top notch company, highly recommend!

Provider response

Thank you for your feedback, Charles. We’re glad to hear you had a positive experience with our team and appreciate your insights on the scheduling system; we'll certainly take that into consideration to enhance our service.

LA

Lenora Almadova

5mo ago

Matt is fantastic! Knows his stuff!! I enjoy talking to him about everything, and he is always attentive and he listens!!! Really nice guy!! 👍🏻

Provider response

Thank you for the wonderful feedback! We're so glad to hear that Matt made such a positive impression. It's great to know that his attentiveness and knowledge stood out during your interactions. We truly appreciate your kind words!

CS

Carissa Stroud

5mo ago

Matthew came by our house to do a monthly spray! Very friendly and very professional!! We love HTP for all of our pest control needs.

Provider response

Thank you for the wonderful review, Carissa! We're delighted to hear that Matthew provided you with friendly and professional service. It's great to know that you trust us for your pest control needs. Your support means a lot to us!

MC

Mark Craven

5mo ago

Matt and HTP Termite & Pest Control do a great job. I appreciate all of their hardwork.

Provider response

Thank you for your kind words, Mark! We're so glad to hear that you were pleased with Matt's hard work and the service provided by our team. Your appreciation means a lot to us!

JP

Jess Pongonis

5mo ago

Brett W. just finished the initial termite protection install and first quaterly pest control service at our home. Really professional and explained everything he was doing very thoroughly. Great first experience with HTP Termite & Pest Control.

Provider response

Thank you for your wonderful feedback! It’s great to hear that Brett provided a thorough and professional service during your initial termite protection and quarterly pest control. We appreciate you sharing your positive experience with us!

WW

Wendy Wilson

5mo ago

Matt does a great job!

Provider response

Thank you for your kind words! We're glad to hear that Matt provided you with excellent service. Your feedback means a lot to us!

CF

Crystal Fischer

5mo ago

Matt is a great technician and always looking for those pesky critters hiding places. Always so pleasant.

Provider response

Thank you so much!

AB

Austin Bond

5mo ago

Matthew is always top notch!! Very knowledgeable and kind, always a joy to have a conversation with and willing to help in any way! One of the very best!!!

Provider response

Thank you for your wonderful feedback, Austin! We're delighted to hear about your positive experience with Matthew. His knowledge and kindness truly make a difference, and it's great to know he was able to assist you. Your support means a lot to us!

GH

Gayle Hall

5mo ago

Matt is always courteous, professional and takes pride in his work. James did our yearly termite inspection, he was very nice and professional. Mick did our monthly Mosquito spraying and he was very nice and helpful.

Provider response

We appreciate the review!

MS

Michael Squires

5mo ago

Inspection was good

MA

Mitchell arbeau

5mo ago

matts always nice and cheerful its nice to have him doing my pest control

Provider response

Thank you for the fantastic rating! It's wonderful to hear that Matt provided you with excellent service. We appreciate your feedback and hope you have a great day!

AD

Amanda Dodson

5mo ago

Brett was great! Thanks for letting my kiddos follow you around, tell you stories, ask questions, give you the grand tour of our crazy house and I'm sure get in your way. You were very helpful and thorough. Thanks again!

Provider response

Thank you for your wonderful feedback, Amanda! It's fantastic to hear that Brett made such a positive impact during his visit. We're glad your kiddos enjoyed the experience and had fun interacting with him. Your appreciation of our team's thoroughness means a lot to us. Thank you again for sharing your thoughts!

CS

Conecia SG

5mo ago

The technician was Awesome! He was very informative and nice conversationalist.

Provider response

Thank you for the wonderful feedback! We're delighted to hear that our technician provided great service and made your experience enjoyable. It's always a pleasure to have such engaging team members who can connect with our customers. We appreciate your support!

TK

Traci Keefe

5mo ago

I have had an awesome experience with HTP and Matt.. All the staff is very friendly and obviously the products are great! So thank you to the whole staff! And always answering my questions and concerns. Matt is an excellent person….

Provider response

Our team is thrilled to receive such kind words from you. It motivates us to strive for excellence and continue delivering exceptional experiences to all our customers.

RE

Ronny Etzel

5mo ago

Always show up on time. Does a thorough job and addresses any issues. Very professional and friendly.

Provider response

Thank you for your wonderful feedback, Ronny! We're glad to hear that our team consistently shows up on time and provides thorough service. It's great to know that you appreciate their professionalism and friendliness. Your satisfaction means a lot to us!

RJ

Rachel J

5mo ago

Lee was great! He listened to me babble about ants being a phobia, lol. He was informative, thourough and very easy to talk to. He even sprayed my little shed! Turns out we like the same kind of 🎶 music! Thanks Lee!

Provider response

Thank you for the fantastic review, Rachel! It's wonderful to hear that Lee made you feel comfortable while addressing your concerns. We're glad he could provide thorough service and share a musical moment with you. Your feedback means a lot to us!

EH

Eric Horvath

5mo ago

Excellent service with attention to detail !!

Provider response

Thank you for your kind words, Eric! We're delighted to hear that you appreciated our attention to detail and found our service excellent. Your satisfaction is our priority, and we truly value your feedback.

JS

John Sommers

5mo ago

Have had HTP service for years. Always professional and courteous. Matt did an excellent job and mentioned several ways to help prevent the pests from getting in.. Very pleased with all HTP services and staff.

Provider response

Thank you!

H

Honda915

10mo ago

Don’t call me back if you’re gonna flop as a company and let me go a second time.

Provider response

Thanks so much!

DB

Dana Burke

11mo ago

We will not be renewing our contract when it is finished. The time and date the tech comes to spray is determined by the company with no flexibility or respect for the home owners schedule. Their only fix to the issue is they just HAVE TO spray outside to keep the contract viable. This only drives the bugs inside making our ant situation worse. Highly suggest a more flexible company that is respectable of the homeowners schedule.

Provider response

Thank you for sharing your feedback, Dana. We genuinely value your input and are sorry to hear that our scheduling did not meet your expectations. It's important to us that our services align with the needs of our customers. We appreciate your suggestion for more flexibility and will take it into consideration. Remember if you ever need a extra service for problems we are one call away at no additional cost. Your experience helps us improve, and we hope to better serve our customers in the future.

BB

Bobbye Bagley

1y ago

When austin was there they were great now this new guy quinn takes over and he is rude and arrogant attitude over coming out and doing some things we have left them.and found someone else austin had told us things for diffrent items and this guy gets rude and nasty to us when we ask questions would not reccomend them now

Provider response

We're sorry to hear about your experience, Bobbye. Your feedback regarding Quinn's service is important to us, and we appreciate you bringing this to our attention.

MB

Montego Bay

1y ago

Very pushy came to my home,PARKED IN FRONT YARD got in wife's face and told her he was about to dig yard up to remove canisters,was very threatening as well as aggressive with wife tried to edge his way through my front door.DO NOT USE THESE GUYS!!!

Provider response

We’re sorry to hear about your experience. This is very concerning since this is the first negative review on this technician. We will investigate this further.

KH

Kim Hayes

3y ago

We just had our termite stakes removed, all thanks to a very rude girl in the office who doesn't know what customer service means. We paid a lot of money to have those put in a few years ago. A tech was out late last year to check them, didn't even talk to us, we only knew he had been there by a card hanging on the door knob. We never received an invoice, then about 5 weeks ago my husband received a rude, nasty phone call about an unpaid bill. When he asked when it was mailed she told him they didn't do that anymore, they e-mail them now. Well since we never gave them an e-mail that didn't happen. She absolutely refused to send an invoice. We may be old fashioned but we absolutely do not pay bills online. She was very rude and said they would come out and pull the stakes. My husband said go ahead. He had even suggested they send an invoice out with the tech when they come to check them. Nope, it's either e-mail or nothing. So we choose nothing. We've been using store bought termite stakes around our other out buildings and they seem to work just fine, at a fraction of the cost. So all in all the money we spent with them was pretty much money down the drain. Sad, since it's all due to one person.

Provider response

Hi Kim, we apologize for any misunderstanding you may have experienced. Feel free to give us a call at your earliest convenience, so we can discuss and rectify the situation with you.

R

rachel

4y ago

TERRIBLE SERVICE!! If I could take stars away I would, but that's not possible so I give you a 1. I wouldn't let them spray my home with a small can of raid! Customer service was terrible and they are rude. They weren't even willing to give a percentage off for bad service or pest problems continuing. They just show up without letting you know and will spray and charge you and you never knew they were there! Horrible!!! Next! "Hey, Siri! Find me a Servall near me!"

Provider response

Sorry to hear that you did not receive 5-star customer service and were not satisfied with our service provided. Here at HTP, we pride ourselves on putting our customers and their needs at the forefront and try our very best to keep our customers pest free. We do remind customers that we are merely pest control and not complete pest elimination!

CM

Charles Maness

4y ago

Charged $825 to spray my house and to get rid of moles in my yard called them back because the moles never went away they came back tried again didn't work called him back third time they couldn't get rid of the moles said they would have to charge me again in other words they really didn't do anything for

Provider response

We are extremely sorry for any misunderstandings that may have been conveyed regarding your services provided. Please note prices are based on customers' needs. Mole treatments are designed to treat what activity that is present on the day of treatment only. Re-services or additional treatments are provided to customers at an additional cost, determined by the home inspector before a service is performed. Mr. Maness, if there is anything that we can possibly do for you, please don't hesitate to contact us!

HA

Hanna Alward

5y ago

The guy we had always showed up and late and he would never run our card at the time of service like we asked so by the time we wanted to cancel we had more than 200$ in fees. The guy spends all of ten seconds at our house and we still have bugs. Do not recommend

Provider response

I am so sorry to hear you had a negative experience, Ms. Alward. Please contact our office with your information as we have no service records for you. We would to love help any way we can!

BM

Brandy McCartney

7y ago

I have used HTP for 1 year now, that's how long we have lived n Huntingdon. We pay $60 every quarter for them to come and check the termite houses they have placed around the outside of my house, and because of h=our busy hours at work, my husband and I are unable to be home for them to come inside and spray, but thy recently came out on 05/20/19 and left a notice they had performed a service of Sentricon Station Monitoring, which is the same thing I pay for every quarter, but because this is my annual check, they have charged me $175.00.. I am not sure why they check them every quarter, and charge $60 and now that its my yearly check it is $175. I do not know that they have done any thing different this time...…..My husband will have to call and find out.

Provider response

Hi Brandy. I'm glad we have you all sorted out and sorry for any confusion or aggravation you were caused! We look forward to taking care of you next week and continuing to take care of your household!

JB

Jolene Burke

9y ago

I called for a quote of a one time spray. When they called me to schedule I confirmed price. When they arrived I asked one more time. He sprayed and kept talking and talking and talking. He asked me to sign his receipt and kept talking about things other than the spraying. They showed up 3 months later while I wasn't home and sprayed and left a note. I DID NOT REQUEST THIS SERVICE AND WAS ADAMANT THAT IT WAS A ONE TIME SPRAY. Come to find out he had me signing a CONTRACT and expects me to pay more money to terminate something I never requested to begin with. I will NOT pay this. I WILL tell everyone and I WILL NEVER use this company again!

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