Provider profile

Okeena Termite & Pest Control

4.9 stars from 516 customer reviews · 294 US-51 Ste A, Dyersburg, TN 38024

  • 4.9 out of 5 stars
  • 516 customer reviews
  • Dyersburg, Tennessee
  • Open 5 days/week
4.9
Rating
516
Reviews
Yes
Claimed
Yes
Website

About this provider in Dyersburg

Our team is a locally operated and family-owned business that has been around for more than 40 years! Our commitment to the West Tennessee community ensures that we keep every client’s home pest-free on their budget.

Pests handledwasps
Praised forprofessionalhelpfulnice

Rating breakdown from customer reviews

4.9

516 reviews

5
493
4
14
3
5
2
0
1
4

Customer reviews for Okeena Termite & Pest Control

TL

Tim Landis

4mo ago

The work was completed very well. I have not seen any wasps so far today. Thank you.

MN

Michelle Nance

4mo ago

Highly recommend their wasp spray service! Terry, our tech this year, was exceptional and very nice.

PS

Peggy Smithback

4mo ago

Levi with Okeena Pest control came and sprayed our home for wasps. We have had a wasp problem for a couple of years which made it hard to hang out in our backyard. This is our 2nd year of treatments and if it works as good as it did last year that will be great! Levi was professional and got the work done timely. I appreciated that!

Provider response

Thank you for your kind words! We're delighted to hear that Austin provided professional and timely service while addressing your wasp issue. It's great to know you're hopeful about enjoying your backyard again. If you have any further concerns or need assistance, feel free to reach out!

CG

Chaise Gaylord

4mo ago

Collin was the rep who I spoke to initially, he made sure I understood the options and was always straightforward. Kelsey was a great help as well! Kevin was our tech and set us up with our termite infestation treatment. He was calm, informative and did the hard work to better our lives. 10/10 will recommend OKEENA. Worth it.

RD

Rochelle Day

4mo ago

Very nice man. I appreciated him calling me as well. Seems to do a wonderful job

VD

Vic DuRall

4mo ago

Terry was very professional and thorough

DC

Dave Council

4mo ago

Well, we will see, if wasps are gone after a few days, then we are good. Van was nice, wanted to do a good job with problem areas, weather windy though, it's ok. Very nice man, very good 👍

SW

Steve Walker

4mo ago

Great job, checked with us and was done quickly. Noticed he skipped the shed but we didn’t confirm with him before. Great job!

RB

Rickey Boone

4mo ago

Dalton was very personable and did a good job.

Provider response

Thank you for the great rating! We appreciate your support.

JI

James Irwin

4mo ago

Austin was on time and professional. I appreciate his attention to detal. I will definitely use the service again.

KA

Kaytlyn Asiala

4mo ago

Kevin was very professional, helpful, and personable. We appreciate his work installing the sentricon system for us.

RT

Ruth Teegarden

4mo ago

Austin Williams is worthy of high praise. He is thorough and very professional. He volunteered to fix my sink to stop a leak. He informed me of all options for my floors without being pushy. In my book he deserves a bonus for exceptional customer service

Provider response

Thank you for your kind words! We're delighted to hear that Austin provided you with thorough and professional service. It's great to know he went the extra mile to help with your sink and explained your options without pressure. Your feedback about exceptional customer service is truly appreciated!

JL

Jeanna Ledford

5mo ago

Kevin was super helpful and very quick with the wasp treatment and removal which was my biggest concern. He was also very helpful through the entire process of looking over what work needs to be done underneath my house to make it safer and more stable, he explained everything in great detail and answered all my questions and I feel that this company has given me a fair cost estimate on work. I will be moving forward with them for both pest control services and work on the house.

Provider response

We're delighted to hear about your positive experience with Kevin! It's great that he was able to address your concerns and provide detailed assistance throughout the process.

JC

Joseph Campbell

5mo ago

Very professional and quick. Respectful of my property and done a fantastic job.

Provider response

Thank you for your kind words, Joseph! We're glad you had a positive experience and appreciate your recognition of our team's professionalism and care.

SZ

Stephanie Ziegler

5mo ago

Love this company and never disappointed. Great service

Provider response

Thank you for your kind words, Stephanie! We're delighted to hear that you found our service professional and effective. It's great that you haven't seen any wasps since our visit, and we're glad our team member made a positive impression. Your satisfaction means a lot to us!

JP

Judy Parker

5mo ago

Terry H never came to the door to tell me what he was doing! I would not have known he was here if dogs had not started barking. He wasn’t here 5 minutes. I’m not pleased at all! I don’t know if he did anything except sit in his truck!

Provider response

Thank you for your wonderful feedback, Judy! It’s great to hear that Seth provided a thorough and professional experience while being friendly and courteous. We appreciate you taking the time to share your thoughts.

RS

Ray Staller

7mo ago

In the beginning, this was a well thought out and affordable service. However with each little pest they found, the price went up. For the bi-monthly service, it was $85. But if you got ants and termites, that's extra. Wasps are extra, roaches are extra. This place was worse than the cable company. The last visit the tech came out unannounced and told me he was only spraying outside and I wouldn't be charged for the service. With-in 2 hours, $85 came out of my account. I don't trust companies that lie. I canceled as of today and found someone else that can cover everything for the price this company ORIGNALLY quoted me. Not happy, very dissatisfied with their pest control, and won't be back after the dishonesty.

Provider response

Thank you for sharing your experience, Ray. We're sorry to hear about the issues you encountered and appreciate your feedback, as it helps us improve our services.

DT

Dalton Thompson

7mo ago

I had a better chance of buying raid at Walmart to get rid of bugs, their techs couldn’t kill bugs. They sent Jason out one time and now they won’t let him come back. Seems like he was fixing the issue

Provider response

We're sorry to hear about your experience, Dalton. Your feedback is important, and we’ll look into this matter further to ensure better service in the future.

OA

Oakview Apartments

8mo ago

Great people. Sometimes I have tenants that will say they missed their apartment.

Provider response

Thank you for your feedback. We're glad to hear you appreciate our team, and we'll take your comments about tenant communication into consideration.

MA

Mary Ann Clepper

9mo ago

I do not know where he sprayed or what he sprayed for. He did not announce his presence or come into my home to spray. Is this normal? Had my dog not barked, I would not have known he was here.

Provider response

Thank you for your feedback, Mary Ann. We appreciate your concerns and will address the communication aspect of our service to ensure a better experience for our customers in the future.

JH

Julie Holladay

11mo ago

🚩🚩🚩I would not recommend this company..I asked to speak with the OWNER and he never did call me back so if your are to busy to take my call then I am to busy to give you my money..… I gave this company AT LEAST three opportunities.. first time I waited a week for appt for first spray..no call so I called them.. then had a issue with payment..the guy wasn’t putting in correct zip code with the debit card.. also I told them FROM DAY ONE that time to spray needs to be afternoon.. well guy came around 10:00 a.m.. also had issues with date on coming to spray..when all they had to do was SET a certain day of the month.....I will add the individuals that came to spray did a OUTSTANDING JOB.. it’s (at least two) of those in the office are NOT TRUSTWORTHY.. I could go on, but I won’t.. I will say it again THE INDIVIDUALS that came to spray were kind and Professional.. to be honest they are the reason I said with the company for as long as I did.

Provider response

Thank you for sharing your experience, Julie. We're glad to hear that the team who serviced you provided a great experience, and we appreciate your feedback on the communication issues; it's valuable for us to improve.

CR

Cindy Riley

1y ago

The techs were here about 5 minutes. Hard to rate that. I guess they did what they were suppose to

Provider response

Thank you for your feedback, Cindy. We're glad the team fulfilled their duties, and we appreciate your insight on the visit duration.

B

Brandon

1y ago

Very unprofessional and undertrained . This company lacks proper management professionalism and training of its Techs. Dalton lacks training or clearly doesn’t care preforming services properly that this company offers. He was sent to my house to inspect termite bait stations installed a year ago and didn’t check bait sticks inside senticon stations. I informed management of his substandard work practices and was basically disregarded and talked to unprofessionally by Jason and referred as (Dude) during our phone conversation about the incomplete inspection service I received.

Provider response

We appreciate your feedback, Brandon, and we're sorry to hear about your experience. Your concerns regarding Dalton's service and the communication with management will be addressed, as we strive to improve our team's professionalism and training.

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