Allstate Termite & Pest Solutions

When I first moved into my apartment I noticed bugs. Allstate has been coming for the last 2 years and every time they come the bug problem seems to get worse and the bugs have gotten bigger. I hired Orkin and immediately noticed different results.

Travis is awesome!! Best pest service and Tech!

They have a habit of parking in disabled parking spaces and blocking access ramps. Very unprofessional drivers.

Travis Drake is THE MAN for the job!! Recommend 1000%!

Poor Customer Service This review if for Allstate in Shady Point, OK, since that is the address showing in my bill. I have been a customer of Allstate Termite & Pest Solutions for several years, relying on them to cover termite service for my home. The process has always been straightforward: each year I receive a notice, schedule an appointment, the technician completes a quick 20‑minute walk‑through of the property, and I pay the bill. However, this year’s experience left me disappointed. Since we do not live at the property full‑time, I needed to coordinate service while we were scheduled to be there. When I called, the receptionist transferred me to someone’s voicemail. Because I needed to speak with a person the same day, I called back and explained the situation. I asked the receptionist to check availability before transferring me, but she insisted the only way was to transfer the call. Once again, I reached voicemail. For customers who are renewing a policy and trying to schedule service with limited time at the property, this is poor customer service. Leaving a voicemail is not practical when the callback would come after I’ve already left. A company that earns significant revenue from a brief annual visit should at least ensure that customers can speak directly with someone when scheduling. I hope Allstate Termite & Pest Solutions improves their responsiveness, because reliable communication is just as important as the service itself.

Our technician Travis Drake has been servicing our home for several years. Travis always goes the extra mile and is very professional and courteous. We are very pleased. David Gray

Travis is awesome. Let’s you know exactly what he is doing and goes above and beyond to make sure you are satisfied with your service.

I don’t know what they use but the bugs, spiders, scorpions get over the threshold they die before they get on into the house.

Left complaint with customer service dept about service and tech who came to our home. Had been a customer for 20+ years. Manager was to call back. A week later and still waiting for call. Calling other local providers today.

Travis is a pro, he does a great job highly recommend him

Travis Drake really does a great job and so friendly I’m glad I choose Allstate pest control thanks again Travis

Bud Breedlove was just at my location to do a pest control treatment and I must say he was very thorough and did an outstand ing job. Bud was very nice, respectful, courteous, and professional. I highly recommend Bud and Allstate.

I have been using Allstate for years they're very exceptional when it comes to taking care of your needs the service man I use is Buddy very friendly very knowledgeable and very pleasant

Very professional

My problem hasn't gotten any better. I didn't renew my service and then received a bill in the mail. I prepaid for 4 months in advance, they skipped a month because my tech was sick ( totally understandable). The employees are amazingly nice people, but I'm $300 in an no difference.

I had a termite inspection scheduled with you guys for a WDIR. I don't know why yall would put something on the report that you cant treat and cant even refer me to companies who can fix what you had wrote down in the report :// makes so much sense right. The fact that you cant refer me to companies for this is crazy. Should have never put it in the report if its not anything you can treat/refer a company

They came on my property without my permission. They drilled holes all around my porch and dug a trench around the house without notifying me of what they were going to do. They did not wait for me to call back after initiating a service call to schedule when I’m available. They also destroyed my flowerbeds and then tried to gaslight me and tell me it wasn’t destroyed. Don’t ever use them for anything. Then when I call to air my grievance they accuse me of cancelling my policy which I most certainly did not do. But I certainly will not renew or recommend to anyone.

I received a voicemail from this company stating they had purchased my contact from my current provider and that they would now be servicing my property. I assumed it was an erroneous phone call because I was still doing business with my current provider. Before I could call them back, they showed up at my vacation rental property without an appointment. I had guests staying at that time! They are lucky my guests were out of the house when they showed up! Terrible business practice and I’m not sure what kind of stunt they are trying to pull in trying to mislead people into thinking their service provider has changed.

Scheduled service without permission. Tried to get approval by posing as our provider. Believe they are farming other company’s customers. I have been contacted twice and have given them the same answer both times. Not recommended at all.

They do not show up and then insist they were there. Owner will tell you whatever he wants. Poor company and they don't show up.

Had to say I would use another pest control company to get their attention. Wasn’t given the proper instructions on pretreatment. After not receiving a phone call about them coming out to treat for bed bugs I called them at 4:30pm, (they came out at 1pm)was told that they would email the proper instructions, finally after 30 minutes Amanda got my email correct and I received it at 6:30pm. Amanda informed me that they would not accept cash when the exterminator came out so they would need my credit card that night at 5:20pm, so I rushed to the bank to put the $250 they wanted for treatment in my account, then after doing so at 5:25pm, was told Amanda couldn’t accept my payment and was told to call back at 7:30am-8:00am. So the money department would be there (Sarah). Very time consuming to achieve nothing.. Wont use again.