About this provider in Ravenna
Portage Turf Specialists is your trusted partner for comprehensive lawn care and pest control services. Serving our communities throughout Northeast Ohio, we specialize in fertilization, weed control, aeration, overseeding, and pest management to ensure your lawn looks its best year-round. Our experienced team is…
Rating breakdown from customer reviews
4.8
395 reviews
Customer reviews for Portage Turf and Pest
Steven Brunn
We have enjoyed Portage Turf for many years, and this is our second home serviced by Portage Turf. I like the results and the dry application of products that are scheduled in an optimized schedule with the growing season. Our technician, Kathleen, is a focused and hard worker. Portage Turf always gives a text and email notice as to when Kathleen will arrive. She takes care to not get fertilizer and weed control products in flower beds, and she blows off product from the pavement to leave the area clean. If the yard is very wet, she takes special care to apply the products by hand. Kathleen does excellent work and the lawn is beautiful all year.
Provider response
We appreciate your loyalty and positive feedback on Kathleen's excellent service. We are happy to have you as a customer.
John Ruby
The best - worked with them for a decade, never disappointed!
Provider response
Thank you John for the wonderful feedback!<br>We truly appreciate your loyalty and trust over the past decade. It’s been our pleasure to work with you, and we’re grateful for your continued support. We’ll keep striving to deliver the same dependable service you’ve come to expect. Thank you again!
Randall Houska
Corley Whittington at Portage turf took care of my lawn today. He demonstrated excellent knowledge and offered good tips and advice. I appreciate him taking a few moments to inform me about my lawn. Highly recommend.
Provider response
Thank you for your feedback! We're glad Corley provided knowledgeable service and helpful advice for your lawn.
Al A
Devin does a great job as always.
Provider response
We're so glad to hear Devin continues to provide excellent service. Thank you for your loyalty!
Lindsay Domingo
Always a great lawn service. Thanks, Devin!
Provider response
We appreciate your business! Devin is glad to provide excellent service.
Jackie Luzader
Corey worked with consciousness and walked the property to make sure all was attended to. He was polite and respectful . I was happy to have him taking care of my property.
Provider response
Thank you for your kind words! We're glad Corey provided excellent service and met your expectations.
Daniel McElwain
The Techs are always following up with what they see going on with the lawn. And they always, always blow the lawn products off the walk and driveway.
Provider response
We're glad our team's thoroughness and attention to detail meet your expectations. Thanks for the feedback!
Mark Bonko
Professional friendly service.
Provider response
Thank you for your feedback. We're glad we could provide professional and friendly service.
Michelle K
Excellent company. Always prompt, professional & courteous. Our lawn has never looked better, we're customers for life! Thank you Portage Turf Specialists!! Highly recommend!
Provider response
Mike, Thank you so much for your fantastic 5-star review! We are thrilled to hear that your lawn has never looked better and that you find our service prompt, professional, and courteous.<br><br>Your commitment to being a customer for life truly warms our hearts. Providing top-notch service and making sure your lawn looks its best is our highest priority. Your high recommendation means a lot to us and motivates our team to continue delivering exceptional care.<br><br>If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to maintaining our excellent relationship and keeping your lawn in pristine condition for years to come!
Patrick D
Great communication about the work done.
Provider response
Thank you for your feedback! We're glad our communication met your expectations.
Joe Wojcik
So far so good! Doing a great job
Provider response
Thank you Joe. We’re glad to hear things are going well so far and that you’re happy with the job we’re doing. We look forward to keeping up the great work for you!
Paul
Devin always does great work for our yard.
Provider response
We appreciate your feedback. We're glad Devin provides excellent service for your yard.
Scott Miller
Great service as always.
Provider response
Thank you for your continued patronage. We appreciate your kind words and look forward to serving you again.
Darlene Camp
Did a great job. Would recommend Portage Turf for your needs.
Provider response
Thank you for your feedback. We appreciate your recommendation and are glad we could meet your needs.
Kevin Grenfell
Kathleen is great! Always does a great job and follows exactly what we request
Provider response
Thank you for your kind words! We're glad Kathleen consistently meets your expectations.
Katie Fete
Portage Turf is fantastic! The service, communication and their care for our lawn is truly awesome. We have been so pleased with them and have recommended them to many friends and neighbors!
Provider response
Katie, Thank you so much for your fantastic 5-star review! We're thrilled to hear that you find our service, communication, and care for your lawn truly awesome.<br><br>Your recommendations to friends and neighbors mean a lot to us. We take great pride in providing top-notch service and ensuring your lawn looks its best.<br><br>If you ever need anything or have any questions, please don't hesitate to reach out. We look forward to continuing to provide excellent service to you in Aurora!
Linda Granger
Portage Turf was thorough and careful in handling the fertilizer application in my yard.
Provider response
Thank you for your feedback! We're glad our team was thorough and careful with your fertilizer application.
Keith Amos
Great job as always!
Provider response
Thank you Keith so much for the great feedback! We’re glad to hear you’re happy with the results. Our team works hard to deliver quality grass seeding and effective weed control, and it’s always a pleasure to serve you. We appreciate your continued trust in Portage Turf!
Dan Bainbridge
Portage Turf has always done me right. Great communication. My tech Kathleen Albright has been doing my yard for awhile now and always does a great job and provides me with updates and details about my progress.
Provider response
We appreciate your kind words about Kathleen's service and communication. We're glad she consistently provides excellent results.
Neil Manecke
I’ve used Portage Turf for about 1 1/2 years, I think they have shown up on the scheduled day 1 out of 6 times. They told me they would be at my house Friday and I should not cut the lawn for 24 hours after application, I busted my ass to cut the lawn Thursday, once again a no show on scheduled day.
Provider response
Hi Neil, thank you for your feedback. We’re sorry to hear about your experience and truly value having you as a customer. Please reach out to us — we’d love the chance to make this right for you.
John Wilson
I signed up with Portage Turf on January 10th 2024 spending $426.49. I have a new yard and I wanted them to help it grow and flourish. 9 months later I have had 4 "services" and my yard looks okay but not as lush and green as my neighbors. I have called several times telling them I am not happy. I have a stone pathway in the back yard and noticed that it was cracked and several stones had been displaced. My neighbor told me that he watched the technician drive the big fertilizer machine over the path. My neighbor has a similar path and it also has damage. I showed the damage to the last tech to service my yard and he agreed that the cracks matched the width of the machine. He said he would report it to his office. I have not heard back from Portage Turf, in fact I have never been contacted by Portage Turf other asking me to recommend them to a neighbor or to review them. Their machines sometimes leave holes in the grass where they spin the machine around. After looking at the emails from Portage Turf detailing the service performed, I see they don't send the same technician every time to work on the yard. I would believe that having the same technician every visit would provide a better service as they would know the yard and what it looked like on their previous visit. 4/9/2024 Steve Ransom performed the work. 6/17/2024 Matt Moneypenny performed the work. 7/26/2024 Matt Moneypenny performed the work. 10/3/2024 William Pierce performed the work. I don't believe at this point that I will renewing my contract with Portage Turf.
Provider response
Thank you for taking the time to share your feedback, John. We genuinely value your input and apologize for the frustrations you've experienced.<br><br>We're sorry to hear that your yard hasn't met your expectations. Our goal is to help your lawn thrive. We also regret the damage to your stone pathway and understand how concerning that must be. We take these matters seriously, and we will investigate the situation to ensure it doesn't happen again. We will replace the damaged pavers. <br><br>Regarding the consistency of our technicians, we understand the importance of having someone familiar with your yard and strive to make that happen for you.<br><br>Please reach out to us directly at 330-296-8873 so we can discuss your concerns further and find a resolution. Your satisfaction is important to us, and we’d like the opportunity to make this right.<br><br>Thank you again for your feedback, and we hope to hear from you soon.
Ron Forester
Used them this year and was very disappointed with service. We purchased the fertilizer and weed killer program and they basically killed our yard and then said it was diseased but only place it was diseased was were they treated. Had numerous others look at it that agree that it was burnt, they came out and half ass corrected it and said that they would give us a discount to aerate it and reseed offered 10% off . I feel that that should have been done for free and I will never use nor recommend them to anyone. Oh and we still had weeds all year.
Provider response
Thank you for taking the time to share your feedback, Ron. We’re truly sorry to hear about the issues you experienced with your lawn. We regret that your lawn did not meet your expectations. <br> <br>We understand your frustration with the results, especially given the extreme heat, chinch bugs and humidity this summer. We’d love the opportunity to make things right. To help restore your lawn and improve its resilience, we would like to help with a full lawn restoration service using a newer, darker, and more drought resistant turf grass variety that stands up better to both insects and diseases. <br> <br>Please reach out to us directly so we can discuss this offer in more detail and schedule a time to assess your lawn. We want to ensure you are completely satisfied with the outcome and restore your lawn to your satisfaction. <br> <br>Thank you for your patience, and we hope to have the chance to address these issues for you and provide a lawn both of us can be proud of.
Karen Reynolds
The quality of your services has certainly gone down hill in the past several years.
Provider response
Thank you for sharing your feedback with us. We are truly sorry to hear that your recent experience with Portage Turf did not meet your expectations. We take all customer concerns seriously and strive to help achieve their best outdoor experience.<br><br>We would like to understand more about your specific concerns and address any issues you may have encountered. Could you please provide us with more details about your experience? This will help us identify any areas for improvement and ensure we are meeting your needs.<br> <br>Your satisfaction is our top priority, and we are committed to making things right. Please feel free to contact our customer service team directly at 330-296-8873, so we can discuss this further and work towards a resolution.<br> <br>Thank you for your patience and for giving us the opportunity to improve.
Michelle Brown
I was not happy with my first visit this year, I called ahead and ask that you not drive your tractor on the wet parts of my lawn, and what happened you drove the tractor on my whole lawn and caused large roots in my lawn, I called and complained and no one has followed up with me, last night I mowed and there are weeds everywhere, so to say the least I'm very disappointed, I have been a customer for years and have referred friends and neighbors to you, I don't think I can do that again, Michelle Brown
Provider response
Hi Michelle,<br><br>We appreciate your review. We have tried reaching out but have not had the opportunity to connect. We can confirm that we had notes on your account about not servicing the lawn if it was too wet. With our clay soils they can be tough to judge from time to time and we apologize if the technician made the incorrect decision. Our first application includes heavy crabgrass prevention to ensure that you don't have breakthrough which can cost our customers hundreds of dollars of seeding costs in the fall. Especially in a season such as this with a ton of moisture built up in the soil. Our second application consists of targeted weed control to ensure that our customers can make it through the Summer with a great looking lawn. During are Ohio spring it can definitely be a balancing act and we appreciate your feedback. Most of our business is based on referrals so we are saddened that this experience in the spring would leave you with this thought process. We look forward to being out there this week for you and resolve these issues. We appreciate the ability to service your lawn and provide you with the great experience you've come to know. We hope that you have a blessed week ahead!<br> <br>Portage Turf Specialists
richard luklan
I have told these people for TWO SEASONS now to not come to my house and they keep showing up and spraying, I will be calling the police if they show up again. They keep trying to bill me for services I did not request or agree to.
Provider response
Mr. Luklan we have tried numerous Mr. Luklan times to make contact regarding the status of your account. We work hard to make sure we don't miss our customers planned services. We have a wide array of communications for our customers to keep in touch whether it's text, email or phone to cancel services. We do try to keep our customers on board because we care about their lawns and the value we provide. Your account has already been canceled and we hope that you receive the peace and blessings you deserve. Have a great day!
Marlene Kirker
I hired this company last year based on my neighbors recommendation. The first treatment had all of the weeds turning brown within a few days. I have some tough weeds in my yard as it had been neglected by the previous owners, so I was excited about having a beautiful lawn. Unfortunately, no other treatments did anything. I did not renew the service. I was contacted by the owner/manager and discussed my concerns. He offered to do the first treatment for free this year and to see if there was improvement. When my yard bloomed with dandelions I didn’t call to continue services. I work from home and saw them in my neighbors yard a few days ago. I didn’t get an email that they were planning to come out like I used to, there was no little flag in my yard, no fertilizer smell and none of the granules I usually saw after a treatment. I was quite surprised to get a bill for pre emergent and fertilizer. Can’t figure out how to add pictures, but my front yard is full of clover and the back has some other type of weed with fuzzy looking buds. Not sure what’s going on , but my yard definitely isn’t weed free or anywhere close. What I can say is that even though they can’t control the weeds they are constantly offering additional services that I’m not inclined to try since they can’t get the thing right that I want them to do.
Provider response
Marlene,<br>Thanks for reaching out. Apologize, your first visit should have been free however was improperly discounted. We have your second visit planned for this week that takes care of all the broadleaf weeds that have appeared with the early hot weather we have experienced this spring.The first visit we do covers all grassy weeds like crabgrass, however in early march it is much too cold for effective dandelion and broadleaf weed control. We do prenotify all of our customers via text or email, and have your account marked to verbally confirm all visits and check progress of the lawn this season to ensure your satisfaction.
Jen Biscan
We were totally displeased with what they did to our lawn. Our whole front yard is browned out. We had to rip out half our lawn and re-seed. I really hope it will come back.
Provider response
Jen,<br>I reached out to mark and we would like to help restore your lawn. Grub/ summer insect<br>damage often goes unnoticed as all the lawn is brown during drought conditions , when rains return your lawn does not. A summer grub/insect treatment is often recommended for lawns with past history of damage.<br>We would welcome the opportunity to walk the lawn and help restore it to its original condition.
Todd Barton
Tried to schedule aeration the week of September 28th and was told it could possibly be done that week or at the latest the week of October 5th. Didn't hear anything by October 8th so called late afternoon and was told one of their crew would call and let me know something that evening. They never called so called them back on October 12th and cancelled. Still didn't sound like they could give a date for service.
Provider response
Todd,<br>My Apologies for not getting back, had you in the schedule for yesterday until cancelled, and will get you in today if we hear back and the dog fence is marked.
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