Provider profile

Kapp's Green Lawn

4.7 stars from 152 customer reviews · 1333 Highland Rd c, Macedonia, OH 44056

  • 4.7 out of 5 stars
  • 152 customer reviews
  • Macedonia, Ohio
  • Open 7 days, Early hours
4.7
Rating
152
Reviews
Yes
Claimed
Yes
Website

About this provider in Macedonia

Kapps Green Lawn has been helping Macedonia homeowners achieve strong, green lawns and pest-free homes since 1988. We combine local expertise with tailored lawn care programs that address the Macedonia’s unique soils, weather, and seasonal challenges. From fertilization, aeration, and overseeding to mosquito control…

Pests handledneighborhood animalsweeds and brown spots
Safetysteer clear of this company at all costs

Rating breakdown from customer reviews

4.7

152 reviews

5
134
4
5
3
1
2
3
1
9

Customer reviews for Kapp's Green Lawn

SK

Stuart Kollar

4mo ago

Excellent work. Reasonable price.

Provider response

Hi, Stuart. Thank you so much for rating your experience with us so highly!

TP

Teena Payne

4mo ago

Great service!!!!!!

Provider response

Hi, Teena. We are delighted that you had a great experience with us. Thank you for taking the time to rate us!

MR

Martin R

5mo ago

Always very thorough with notes on how my lawn is doing and what they’ve placed down for treatment Respectful of property, very friendly and courteous

Provider response

Hi, Martin. Your feedback is highly appreciated. Thank you so much for the review!

MF

Mike Fortney

5mo ago

I have been with Kapps for years and my lawn always looks great!

Provider response

Hi, Mike. We appreciate the rating, and are glad we could provide you with a positive experience!

NM

Nancy Montesano

5mo ago

This is a privately owned company and not a franchise so there is attention to detail and immediate response to any issues!

Provider response

Hi, Nancy. We must have done something right to get such a good rating from you. We really appreciate you taking the time!

CS

Cynthia Schlauch

5mo ago

AS usual, excellent service! Thank You

Provider response

Hi, Cynthia. Thanks for taking the time to share your positive experience. We truly appreciate it as we strive for service excellence with every visit and each customer!

SB

Steve Brunner

5mo ago

I’ve bee using KAPP’S for about 2 years. Communication is excellent. Service has been excellent. One of the managers had met with me last summer to discuss some of the weeds and brown spots I had. He was extremely helpful. I’d recommend them to everyone that asks me who I had for service provider. Thanks, another happy customer Steve B

Provider response

Hi, Steve. You've made our day! We are thrilled that you shared such positive feedback with us!

M

mike

5mo ago

Kapps has been taking care of my lawn for a few years, and I’m very happy with how it looks. They always listen to my requests and are willing to work with me. They aren't pushy at all, and I find their suggestions to be very helpful

Provider response

Hi, Mike. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!

MG

Marsha Gorman

5mo ago

As aways Great service.

JR

James Rothgery

5mo ago

Definitely cured my weed problem. Greener lawn.

Provider response

Hi, James. Your feedback is highly appreciated. Thank you for the review! Please reach out any time you have questions or concerns.

RM

richard movens

5mo ago

You can TRUST Kapps’ personal to perform the service that you’re paying for ! Their Lawn care treatment products grid amazing results! Great Customer Service as well !

Provider response

Hi, Richard. We appreciate the kind words and are glad we could provide you with a good experience! We look forward to continue serving you.

FO

First Ohio Community FCU

5mo ago

We greatly appreciate the service!

Provider response

Hi, First. Thank you so much for rating your experience with us so highly!

CL

Charles Lauria

7mo ago

Kapps Green Lawn which I used for the last 10 years continually does a great job on my lawn but now Ihave them doing my winter prunning on my scrubs & roses along with other garden plants for the second year and another outstanding job . The crew of 5 working in sync, did a great manicure and great clean up as well.

Provider response

Hi, Charles. Thank you so much for leaving us a stellar review! We love making our customers happy and providing a great experience!

D

Denarcy

9mo ago

⭐ 1-Star Review: Overpriced and Still No Results I signed up for this service expecting to pay around $40 a month, but it quickly turned into hundreds of dollars. Every bill I looked at was $400 or more, which is outrageous for what I actually received. Another problem is their timing — they often come out the day before rain is expected. Treatments get washed away, and for the prices they charge, I would expect better scheduling and better judgment. And despite paying all this money, my lawn is still lifting up as if there are grubs underneath, the same issue they were supposed to fix two years ago. After everything I’ve spent, the problem is still there. Overpriced, poorly planned, and ineffective. I would not recommend this service.

Provider response

Apologies for any inconvenience. We value your feedback and will address your concerns promptly. We understand your frustration regarding the billing discrepancies between your expected monthly costs and the actual charges you received. Regarding your concerns about our service timing before rainfall, we would like to discuss our granular products with you. We also recognize that the ongoing lawn lifting issues you're experiencing, which we would like to discuss as this could be related to other issues and/or shallow-rooted grass types, represent a significant concern that requires our immediate attention. Your feedback about the effectiveness of our treatments and the value you've received for your investment is important to us, and we are committed to reviewing these matters thoroughly to better understand what went wrong in your service experience. Our service representative is trying to reach out to discuss; please call us at 330-468-5000 to discuss your concerns further.

WW

Whitney Williams

1y ago

Yikes! One of the drivers of this company was driving so reckless down highland road at 4pm - that he ALMOST hit this truck on their passenger side! Slow down! This is ridiculous!!!! Your in a COMPANY vehicle! Concerning!

Provider response

We value your input. Please contact us at 330 468-5000 to discuss this matter further. Thank you.

LM

Leena Mehta

1y ago

Despicable service from Kapps. Their technician rutted our lawn during their service. They initially denied any damage but later admitted the damage. Lied about fixing it. The supervised was a complete joke telling me he’s giving me an opportunity to fix it. They clearly don’t have any respect or value for paying customers. What once used to be a good company has been ruined by horrible management from Robert and Jim.

Provider response

Thank you for bringing your concerns to our attention. We’re sorry to hear about your recent experience and understand how frustrating this situation must be for you.<br>While we strive to provide quality service and clear communication at all times, it’s clear we fell short of your expectations during this visit. We take all customer feedback seriously and will be reviewing this matter internally to ensure it is handled appropriately.<br>

MT

Mz. Tish

2y ago

I tried this company. My grass didn’t look any better than what I did. It was a waste of my money.

Provider response

Mz. Tish, we sincerely apologize that our service did not meet your expectations. We would like a manager to follow up and try to make things right, but we are not able to locate you in our system using your Google profile name. Would you mind sending us a message with your contact information, please? We look forward to speaking with you.

KP

Ken Pananen

2y ago

I had them treat the lawn. And had more dead yard then good and a lot of weeds after they started. It killed a lot of the lawn now I have to bring in dirt and reseed.

Provider response

Ken, we regret the experience you have had. We would like to make this right and resolve it to your satisfaction. Could you please provide a message and phone number so we can follow up? We look forward to talking with you.

CN

Christina Neubert

3y ago

Grass looked great after the first application, but after that, it was pale and looked malnourished. I had three different types of grass growing in my yard after the first application. Absolutely horrible. All of my neighbors grass looked better than mine and I was the only one that actually paid for service. I would never use them again. First time I asked the guy when he would be back and very carelessly replied I don’t know. Clearly the communication hair is not good.

RB

ron bush

8y ago

Company took advantage of us when we had a bad storm ...and charged us for a application for our grass when its was fully covered with trees and debris from the storm...our yard and house was a disaster and claimed the treated it when it was impossible even have pictures of the yard.NOT TRUST WORTHY WANT EVER RECOMMEND!!!!!

Provider response

Mr. Bush, we don't have enough information to look into your concern. We strive to satisfy all our customers and when we can't we want to learn how we could have improved. Please contact our Branch Manager Bob Walls at 330-468-5000 to discuss your concern. contact@kapslawn.com.

W

Wjb

10y ago

Multiple times left dry chemical pellets all over my deck and my driveway and neighbors driveway. Neighborhood animals and young children suspect to chemicals (vet and pediatrician bills to show for it). Techs more concerned with SPEED than quality of service. Steer clear of this company at all costs.

Provider response

Sorry to hear you had a problem, I don't see your name as a customer of ours. Please contact me and I'd love to discuss these issues with you. - Corey Rader Customer Service Manager corey@kapslawn.com.

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