About this provider in Kent
Is your Akron-area home or business under siege by unwanted critters? Complete Pest Solutions offers expert relief, restoring your peace of mind. From tiny bed bugs and destructive termites to bothersome flying insects and unwelcome rodents or bats, we've got you covered. Our experienced team delivers professional…
Rating breakdown from customer reviews
4.9
50 reviews
Customer reviews for Complete Pest Solutions Of Akron
Anton Martinez
I thought the tech that came out was very nice and professional and did a good job but ultimately couldn't find a point of entry where the squirrels were coming in/out. Again great guy and fair pricing but in the end just didn't get the job done.
Provider response
Hello Anton. We are sorry that this technician was unable to identify the entry point. I was out of the office the latter part of this past week and was unable to address your concerns <br>myself. Please reach back out to our office again and I will schedule my business partner to complete another inspection for a second look at no additional charge. 330-494-1600. Thank you.
Connie Pepke
Wonderful service, very professional and answered all my questions. I will recommend them to my neighbors.
Provider response
Hi Connie! Thank you for your wonderful review! We're so glad to hear that you had a professional experience with us and that we could answer all your questions. It means a lot that you'll be recommending us to your neighbors. If you ever need anything in the future, feel free to reach out. Take care!
Lisa Smith
As always thank you so much for taking such good care of us Tom. Complete Pest Solutions is by far the best company. Prices are great, technicians are very professional, customer service is wonderful!
Provider response
Dear Lisa Smith, <br><br>Thank you so much for your kind words and glowing review! We are thrilled to hear that you had a positive experience with Complete Pest Solutions. We take pride in providing excellent service, professional technicians, and great prices to our valued customers like you. Your feedback means a lot to us, and we look forward to serving you again in the future. <br><br>Warm regards, <br>Tom and the Complete Pest Solutions Team
Flo Cunningham
I've been using this service for several years now and have even referred my neighbors. Their technicians are always on time, efficient, and professional. My home is bug and rodent free - what more could you want?!! I highly recommend Complete Pest Solutions of Akron.
Provider response
Hi Flo! Thank you so much for the kind words and great review! We are pleased to know that our services meet your expectations and are keeping you pest and rodent free! We appreciate you!!
Connie Furby
Excellent experience. On time, professional, knowledgeable and very fair price. We had a horrible wasp problem and they were quick to take care of us. We will definately use them in the further. Highly recommended!!
Provider response
Hi Connie. Thank you for the five star rating and wonderful review! We are thrilled to hear that our technician took great care of you and was successful in addressing your wasp issue!! <br>
Travis Ledford
Amazing family owned business, thought I left a review months ago. They are wonderful and very helpful. Edit: that my wife also reminded me to add, they could have made money off a service we didn’t need and they were completely honest and told us we didn’t need that service… not too many companies would do that!
Provider response
Hello Travis and thank you for the 5 stars and kind review! We appreciate you sharing your experience!
Joyce Higgins
showed up on time, was efficient, answered all my questions
Provider response
Hello Joyce,<br>Thank you for your 5 star review and sharing your experience with us! We are happy to hear that our technicians continue to provide outstanding customer service. Customer satisfaction is our goal!
Mary T
BAD! They came out for a pest control issue, supposedly sealed up the house and we paid almost $500 for it. But not 3 months later we had the exact same pest issue again. So we called them and they said they only provide warranties for 30 DAYS and that we will be charged if we want their services. DON'T USE THIS COMPANY! They charge ridiculous prices and don't fix your problem.
Provider response
Dear Mary, <br>We are sorry to hear of the frustrations expressed in your review causing a change in your initial 5* review complimenting our technician for being thorough. Complete Pest Solutions initiated a rodent service for you on 5/28. Due to the level of infestation your service did require an additional baiting period beyond the standard 2 weeks, increasing the cost of this service from $290 to $370(before tax). The service was successfully completed on 6/24 which included sealing areas on the exterior surface of your home(golf ball size or smaller) from ground level up to 4ft. At this time the industry standard warranty of 30 days(for this particular service) went into effect. During our call on 10/7 you verbalized hearing noises in your wall. Despite the lapse of time since services were completed we offered to provide an inspection at no additional charge(a $55.00 value) and 15% off if any additional services were needed. We would be happy to discuss this further as customer satisfaction is very important to us. We do appreciate your feedback as it provides the opportunity for us to review our services/policies and make adjustments as needed. <br>Sincerely,<br>Complete Pest Solutions
Matt Stacks
Complete Pest Solutions have helped me over two different homes. Both times the service was great, the follow up was great and the problem was solved. Really great people here!
Provider response
Thank you for the kind review Matt! We are grateful for the opportunity to be of service!
Sherri Standen
Great service, very reasonable price. The owner is very knowledgeable and gave us great tips! Would recommend to anyone needing pest control!!
Provider response
Thank you Sherri for the kind review! We were happy to be of service!
jjfitzhp
FIVE STARS!!! Mosquitoes are gone for good! I've used Complete Pest Solutions of Akron twice. The first time was for a low hanging hornet nest on my house. They were on time, had great communication, and did it right the first time. BUT, that wasn't the one that really impressed me... I have a campsite that borders some pretty dense woods. This year the mosquitoes have been so terrible that we couldn't enjoy ourselves at all. We tried Deep Woods repellant, natural repellant, citronella candles and torches, all to no avail. We were even getting bit through our clothes when we tried wearing long sleeves and pants! I've never experienced a mosquito infestation like this. It was horrible. I called Complete Pest Solutions of Akron and they sent Tom out to exterminate the mosquitoes. He walked 70 feet into the woods and fogged everything, sprayed up into our trees, walked the roof of our camper, treated beneath our patio. He was out there with his fog machine for almost 2 hours! Since the treatment, not only have we not seen a mosquito, we are finding the dead pests here and there along with exterminated spiders and other nuisance bugs that continue to die from the residual effects of the treatment. Tom was extremely professional, polite, and he did a wonderful job of explaining in detail why we had an infestation and what he was doing to combat our situation. I highly recommend Complete Pest Solutions of Akron for any pest control needs that you may have! Their service is money well spent.
Provider response
Thank you, Jjfitzhp! Please let us know how we could assist you in the future.
Brandy Tsai
Complete pest solutions was on time, thorough in their evaluation and professional. Would highly recommend this company.
Provider response
We take pride in knowing we met your expectations, Brandy!
Keith Karlo
Excellent Job!!!!! First of all it is great working with a family owned business. Before they came out I was trying to solve the problem with old spring traps. The mice were winning. After their first visit I did not see or trap one more mouse. They came back 10 days later and plugged the areas the mice were coming in. Complete professionals. I would recommend them to anyone. Sincerely, Keith Karlo
Provider response
Thank you for the great review, Keith!
Luie Reyna
Tom and Pam were great to work with. We had a squirrel issue and they came out quickly to remedy the issue. Very professional and would highly recommend their services
Provider response
We take pride in knowing we met your expectations, Luie!
Shane Locke
They eliminated a Yellowjacket problem then removed & sealed several bat locations on my home. Not easy to do with a 3 story home. Appreciate it!
Provider response
Thank you, Shane! Please let us know how we could assist you in the future.
Nick Anderson
Complete Pest Solutions did a fantastic job removing three yellow jacket nests from our house. I would highly recommend them. They do not force you to sign up for a subscription either, which is a plus.
Provider response
Thank you, Nick! Glad we could provide a great service!
Raymond Massey
Awesome service, Tom is a wealth of knowledge. Thanks for your help! Had a lot of questions during the inspection and Tom's experience and patience quickly gave us peace of mind. Will recommend to anyone in the area needing services. Cheers, Ray
Provider response
Raymond, we appreciate the review!
Susan Terry
I highly recommend this company. Good work, reasonable pricing, and the owners Tom and Pam are friendly and down to earth. We used their service for a squirrel in the chimney situation, and an ant problem. They will be our go to for any other problems we may have in the future. You won’t go wrong in choosing this company.
Provider response
Susan, I am sorry we missed responding to your review. Thank you for trusting us to resolve your issue and we appreciate the kind words!
Robert Kennedy
Fantastic service! Tom is very knowledgeable, thorough, and walks you through everything he is doing and why. Had a pest company before Complete Pest Solutions and there is no doubt that changing to CPS was the right move. Would recommend Tom and his company to everyone I know.
Provider response
Robert, we appreciate the review!
Jonathan Lloyd
We saw a mouse in our house and gave Complete Pest Solutions a call. Tom was able to come out to our house the next day, walked us through their process, and placed baits for the mice. Scheduling was quick and easy. Tom came back two weeks later to check all the baits and seal around the outside of our house. Tom was on time for both appointments (alerted me to a slight tardiness well in advance of the second), was professional in the house and outside, and went above and beyond to help correct a few items near our dryer and out-vents to help keep future mice from getting into the house. We are very happy with the service and will use this company again if we have any issues in the future.
Provider response
Thank you, Jonathan! Please let us know how we could assist you in the future.
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