Bug Shark - Columbus

Great service. Technician Asante is great to work with always!

Asante, came out and did an excellent job, always professional

My technician is the best he does his job he does it. Well he's so very polite. That's the reason why I asked for my same technician and his name is John.

Well mannered young man who did what he was supposed to do. Introduced himself and asked if it was OK b4 proceeding. Really appreciate him.

Absolutely love our tech! Hw is very friendly and informative to what they do!

Amazing job! Great Customer Service

Anthony arrived on time and had done an awesome service and also gave us good advice on bugs

John is the kindest young man, so thoughtful, caring, and VERY knowledgeable! I look forward to this next year of service! Thank you!! Pay him extra!!!!!

the salesman came knocking in may, he was very pushy and reluctant to leave my door even when i told him time and time again i was not interested. i was getting annoyed, and against my better judgment, and because i felt pressured by the sales person, i gave my information to have them come out and spray for bugs. i told my boyfriend about the whole thing, who also re watched the interaction over our ring camera, and agreed the sales person was very unprofessional in his sales tactics. when they showed up the next day, we told them we were no longer interested in their services. we were told that it was fine and the man who came out to spray was very nice and understanding when we told him how pressured the original sales man had made me feel. now, originally i was not going to review them because i felt the issue was handled well and they did not deserve to get a bad review. however yesterday, they showed up with out me reaching out asking for services (which is what i was originally told would happen, i would not get services or be charged unless i reached out and set something up). and guess what, they charged me!! no knowledge of why they would have come to spray for bugs, because i never scheduled a service. i didn’t even receive an email or text saying that they were coming, they just showed up and charged me for it. oh, and better yet, i have no idea what they actually did since i never asked for it and we have pets. now i feel uncomfortable letting them outside to sniff around our house because i have no idea what kind of chemicals are out there.

This review is on Behalf of my Husband Aladdin Tarakji ! They came to our door knocking and ringing trying to sell us their service and when we agreed they rarely came and when they did I did not notice any difference as bugs were still an issue. When my husband got notified that he’s getting relocated we informed the company that we no longer needed their services as we are moving and instead of being understanding they are demanding we still pay ! Why would we pay for a service that we no longer need ! They have been calling us and threatening us and even trying to send my poor husband to collections!! This is outrageous!!! Do not sign any type of service with this company as they will not let you out without demanding payment. BEWARE . I will be informing my entire neighborhood as well

Sales experience was okay. But I suppose this is part of their strategy. They’ve locked me into a 12m contrac which I was fine with originally. Little did I know their ploy was a bait and switch. Not to mention I have a no soliciting sign by my front door that they stated they saw but decided to ignore. Caught on my doorbell camera too... Normally I turn away these guys, but my husband was already talking to him. I got out of my car with my hands full and expressed we had family coming over any minute so didn’t have time. The kid pushed so I listened. I now know, I should have turned him away. During the sales pitch, I was promised service treatment, then 30-days later they’d retreat again, and then quarterly after that. After the initial treatment I received zero communication about scheduling the second treatment. I reached out and was sent a link but was told they’d get with their crew to schedule too. A few days went by and I heard nothing so decided to schedule myself. Only for the link not to work. I reached back out and was told I was sent the wrong link but they’d call and get it scheduled. That was now over a week ago and I’ve yet to hear back. Highly disappointed.

I have no doubt that this company does a great job and is effective at what they do. However, I do not appreciate the salesman who came to my home and helped himself to my backyard. He met me at the front of my house where I was actively trying to wrangle up my toddler while he was telling me what he was selling. He was very eager to show me how my backyard was a heaven for bugs and wanted me to follow him into my backyard, but before I could tell him that I did not want him in my backyard, he was already there. I had to go into my backyard to meet him where he then continued the conversation. At this point, he had yet to tell me his name or what company he worked for. All he had done was show me a flyer with different bugs and pests on it. We already use another pest control service at our home and are not looking for a new company at this time to provide this service. He was told that we are not interested right now at least 4 times and he continued to push for us to switch to his company from our current company. My husband eventually had to come outside to help end the conversation. We really did not appreciate how pushy this salesman was and we really did not appreciate him helping himself to our backyard without giving us the opportunity to say no thank you.

Salesman lied to me to get a sale. Showed up once, did not complete all services in my package. I reached out for almost a month to my salesman with zero response. Called customer care and was high pressure sale once again with zero results of fixing the issue. Highly do not recommend

Classic bait-and-switch. Avoid Bug Shark at all costs. I was approached by Bug Shark while still under contract with another pest control company. Their sales rep assured me — not once, but multiple times — that Bug Shark would buy out my existing contract. I even confirmed this with the technician who came to perform the first service. Based on those promises, I agreed to sign up. Fast forward a few months, and I find out my previous company is still charging me. When I called Bug Shark to get clarity, they casually brushed it off and said “That was a promise made by the sales rep — and he doesn’t work here anymore.” Apparently, they believe they can make whatever promises they want to get your business and then walk away with zero accountability. This is the definition of shady business practice. Zero ownership, zero integrity. I strongly advise others to stay away. You might be signing up for more than just pest control — like a second bill from your old company that Bug Shark pretended they’d handle.

A sales person showed up at my door and said their service was a month-to-month contract and I could cancel any time after the first month. He also signed me up for text alerts for the service. After the first service, I got no text alerts. When I checked my credit card transaction history, I noticed I got charged for 3 months and I tried to cancel on their customer portal. There is no option to cancel on the customer portal so I called them by phone to cancel. The customer service lady told me that I signed a yearly contract, not month-to-month. She said the service was quarterly and the payment was month-to-month. I told her that her sales person (agent) informed me the payment is monthly and I can cancel without fees after the first month. She flat out told me I was wrong and what the sales person said "wasn't factual". I was forced to pay the $100 cancellation fee on top of the $107 for the 2 months I didn't use the service. These people are shady and act in bad faith. Do not recommend.

I just started services with Bug Shark and they seem to be good so far but then I noticed the increase in bugs on my back patio, especially flying insects. I’ve been in my house for 3 years and never had bugs this bad. I called to cancel the service and they were rude and stated I had to pay $300 to cancel. Bug shark is a scamming company, please DONT purchase their services.

They are a SCAM! Signed me up- never notified me that they were coming, checked my ring camera and they never came out. Was suppose to come out “again” on the 10th and they never did but charged for $90 TWICE in one month. Informed the kid on the scooter I wanted to cancel the next day after signing up- never canceled my account and when I called customer service to cancel she said I had to pay $400 to cancel services. Filed a dispute with my bank and making sure all my neighbors know to NOT use them.

A sales guy conducted an unsolicited door knock at my townhome. I was told by the sales guy that my neighbors signed up for this service which could cause all the bugs to be pushed toward my unit. He stated I could pay one month at a time, there was no contract, and I could cancel at any time. I was interested in the service for the spring months due to spiders/ants, etc. I provided my credit card but never signed anything. I was billed. They came. A week later, I called to cancel and was told I was locked into a 1-year contract and to cancel it would cost $150 for early termination. I explained what the sales guys told me about there being no contract and that I didn't sign anything. The call center woman forwarded me the contract; however, it was not my signature. They did allow me to cancel without any fees; however, this is a shady practice. I would never use these guys again.