Rating breakdown from customer reviews
4.8
791 reviews
What Rid-A-Pest Inc says about their service
Google has no written reviews for this company, so the details below come from their own website rather than from customers.
Licensing and certifications
- structural licenses
- ornamental and turf licenses
- wildlife damage control licenses
Areas served
North Carolina · Apex · Ayden · Bailey · Cape Carteret · Carolina Beach · Cary · Chapel Hill
Emergency service
Advertises same-day or emergency callouts
In business since
1972
Services listed
- Residential Pest Control
- Commercial Pest Control
- Termite Control
Guarantees they advertise
- If you notice pests returning after your service, just let us know, and our team will return at no additional cost!
Source: ridapest.com · collected 2026-08-18. These are the company's own claims, reproduced as stated. We have not verified licensing, pricing or availability.
Customer reviews for Rid-A-Pest Inc
Sandy Sims
Procedures were explained every step of the process. Great customer service.
Provider response
Thank you, Sandy! We’re proud to have earned your trust.
gerri langseth
Billie was wonderful. Informative and helpful.
Provider response
We’re so glad to hear this, gerri. Thank you for the review and for trusting our team with your home.
Melanie Curtis
Rid a Pest is wonderful, especially Bruce. He's very personable, funny and kind. 5/5 would recommend!
Provider response
We’re grateful for your review, Melanie. Thanks for choosing us—reach out anytime.
Just Me
I like Rid-a-pest.
Provider response
Thank you for sharing, Just! We’re here whenever you need us.
Brenda Boykin
Technician always professional - friendly, polite, and just gets the job done. I've had several technicians over the years, and I do believe you have the cream of the crop when it comes to technicians and staff. I highly recommend Rid-A-Pest.
Provider response
Brenda, your feedback keeps us motivated. We appreciate your business and look forward to working with you again.
Sheila Myers
Great service. Erin is the BEST, very knowledgeable and shares it! ♥️
Provider response
Sheila, your review made our whole team's day! Thanks for being such a valued customer and for choosing Rid-A-Pest Inc.
Janet Coppedge
great company! Mr Leo came a serviced my home for live fire ants in the living room and bedrooms, and was very respectful and wanted to help me in anyway he possibly could.. thanks for the great service.
Provider response
We love hearing from happy customers like you, Janet. Thanks for the great rating!
Micheline DeSanto
Rid-A-Pest has kept my home pest free now for almost ten years. We would not use any other service. The technician always does a thorough job.
Provider response
Micheline, thank you for choosing us as your preferred provider. We look forward to working with you for many years to come!
Terry Levee
Moved here a couple of years ago, inherited them for my termite bond and now they’re my go to with questions and service. Rusty the supervisor is outstanding. Always responsive and takes time to explain what needs to be done.
Provider response
Your feedback brightened our day, Terry! Thanks for being such a great customer.
Wally Walston
Good job. Everyone was very courteous.
Provider response
We’re so glad you had a great experience, Wally. We appreciate your trust in our team.
Timothy Tedder
Outstanding company.Excellent Service.Nice employees.
Provider response
We truly appreciate your kind words, Timothy. Thanks for taking the time to leave a review!
Kathy Eaton
Garrett was awesome
Provider response
Great to hear, Kathy. Thanks for taking the time to leave a review!
Martha deWitt
I have never been disappointed with the services provided and the courteous manner of the technicians who treat the perimeter of my home as well as interior spaces where “smoky browns” congregate.
Provider response
Thank you for the kind review, Martha. We value your support!
Henry Skinner
Well done and thorough.
Provider response
We’re so happy to see your review, Henry! Thank you for taking the time to let us know how we’re doing.
Melissa Adomaitis
David was very polite and helpful. He explained everything he was doing, worked quickly but efficiently and answered all my questions. Definitely recommend.
Provider response
Melissa, we appreciate your support and trust. We’re ready to help with anything else you need down the road.
Carrie Woodard
Really impressed with how quickly they responded to our request for service and immediately set up a next day appointment. Bruce came the next morning, was very helpful, knowledgeable and immediately got to work on our ant problem! He worked quickly to get everything resolved, made sure we felt safe and made sure we knew next steps. Really appreciate the great service from everyone I worked with!
Provider response
We’re glad you were pleased, Carrie! Your feedback means a lot to our team.
Gail Bennett
Professional
Rebecca Brown
I spoke with Billy about a Realtor I work with who is looking to add a termite company to her list of referrals. Billy went over the services and benefits that Rid a pest offers. It was a pleasure speaking with Billy and I will highly recommend him and his company to help protect homeowners, THANK YOU!
Provider response
Rebecca, thank you for the fantastic rating! Your satisfaction is very important to us, and we’re thrilled to know we delivered.
Adam
This company sent Phil out to my house to inspect for termites. Because there was old abandoned track he said we had termites and was ready to sell me $1600 termite treatment even though I have bait traps around the outside of my house. I got a 2nd option they found no activity any where around the old track. In my opinion this is fraud and just trying to take advantage of people that don't know. This is one company I would stay away from. Any company that works this way should be put out of business. No honesty to the public. Just out for a buck. Stay away!! Edit 1/27/26: They say they want to talk about what happened. They have yet to call me to discuss. Not very proactive, just making a show for everyone else. Not a company I would want to invest in.
Provider response
We’re sorry your experience fell short, Adam. Let’s connect so we can understand what happened and fix it.
Tearra Bell
Save your money! Don’t make the mistake we did! ZERO STARS if I could. This company is an absolute disappointment. Their so-called “treatment” made our mosquito problem WORSE. My newborn shouldn’t be getting bitten 5+ times just walking from the car to the front door — and yet here we are, month after month, paying for NOTHING. I can handle a few mosquito bites here and there BUT there’s no reason for me to kill 5+ within a 1 minute timeframe. We can’t even sit on our deck because it’s so bad. The guys they send out barely spend 5 minutes spraying and clearly it doesn’t work. What makes it worse? Our neighbors also use Rid-A-Pest and are dealing with the exact same nightmare. So it’s not just us — this company simply doesn’t get results. If I wanted to spend my summer wearing mosquito patches and spraying myself down every time I step outside, I wouldn’t be throwing money at this terrible service. I’m BEYOND disappointed. I almost never write reviews, but people need to know how much of a scam this feels like. Stop wasting your hard-earned money on a chain company that clearly doesn’t care + charges a fee if you need them to come back and spray after a treatment. Find a local pest control service that will actually do the job. Rid-A-Pest is nothing but a ripoff.
Provider response
Tearra, thank you for the honest feedback. We’d appreciate the chance to make this right—please reach out to us directly.
Tony Taylor
They do not provide service when scheduled. Show up at your home without notice or confirmation and doesn't provide complete service, then charge your credit card without authorization. Please find another Pest Control Company. You get what you pay for. In this case, cheap price bad service.
Provider response
We're sorry to hear about your experience. Please contact us directly to address this issue and we'll make sure to resolve it promptly. Your satisfaction is important to us.
Larry Herndon
I have been with Rid A Pest for many years. You use to schedule apointments. The current Spider treatment is only good for 1 week.
Sigma Phi Epsilon
Poor quality. We have tried to terminate our contract due to us being billed each month on time, even though we received no service. When called and explained the situation, the operator said we received service even though we watched a technician sit in our driveway for half and hour and never getting out of the car. When trying to explain that we don’t want to pay for service we never received, operator hung up on us without saying anything else. We attempted calling 2 more times and every time they would recognize who was calling, they would just hang up. After not receiving a proper service for more than a year, you’d think they’d have at least enough courtesy to apologize. Never again using their service.
Amber Tamez
This place is a joke and don't hold up to their end of the contract. This makes 2 times on a 12 month contact that they are skipping me. Claim to say they tried to call me and left a voice mail the one month but then never even tried to call again. I had to call them bc I got a bill in the mail with a late fee when they are supposed to charge my card after every service. I should have had my service the first week of Sept and then 1 lady claimed they called on Sept 20 the next lady I talked to claimed they called on Sept 21 and not the 20th and said my voice-mail was full. I don't have any missed calls and I know for fact my voice-mail wasn't full bc I never have any voice-mail. I had yet again another bill and a late fee bc they failed to charge my card after they did their service so now I'm going to have back to back charges in which I try to plan out my bills and that messes me up. How do they expect customers to withhold their end of the contract when the company itself aren't able to hold up their end????? I guarantee if I didn't hold up my end they would be sending me to collections and trying to get their money for the remainder of the contract either way. But what about the customers when the company doesn't hold up their end. It's just an I'm sorry!
Honey Bear
Paid them over $100 for my first spraying which they didn't ever complete. Tech left and didn't come back to complete. He used my outside water hose to wash out his sprayer and dumped it on the ground . It killed one of my big beautiful flowering trees! I called the office and told the lady, he never came back, but she told me he was busy and they didn't have other techs but he'd call me to reschedule, but he never called..! Very unprofessional! And my beautiful flowering tree is dead because of his carelessness.
Provider response
Ms. Bass,<br>We are sorry to hear that you feel this way. Our records indicate we have not treated your home in a little over a year. Our records also indicate that we did return to your home 4 days after the initial service to complete the treatment. I would also like to assure you that the products we use will not damage your flowering trees. Our products are safely used on shrubs, grasses and trees on a regular basis. We have attempted to contact you and would love to speak with you if you could give our office a call. 252-291-5565 or 252-240-2266.<br>Thank you, Lora Webster Office Manager
Eddie Pate
They never answer the phone or call before they come. I've been trying to touch base with them for almost 2 hours today.
Glen Leemann
Unethical business practices. Never had any dealings with this business but evidently the previous homeowner did and had an outstanding balance when they sold this home and moved away. I guess rid a pest thinks it's ok to change the name on the bill to the current homeowners. Now they are sending bills in my wife's name and adding finance charges. One star review for sure.
Provider response
Hello Mr. Leemann, thank you for bringing this mistake to our attention. We in no way meant to charge you for service you did not receive. This is a very simple fix and have removed your wife's name from the account. We apologize for any inconvenience this may have caused. We would love to speak with you if you could give us a call at 252-291-5565.
Liam Paschall
Sent a message for new service via the website over a week ago. Still no response from the company. I guess they don't need any new business.
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Ratings and reviews are sourced from public Google Business Profile data and reflect the date they were collected. They are not verified by this site and may change. This site is free to use. We may be paid by the companies listed here when you call or submit a request, which can affect where and how they appear. We are not a pest control provider and do not endorse, warrant, or guarantee any company's work, licensing, or pricing — always verify those directly.