About this provider in Mt Pleasant
For over 40 years, Clint Miller Exterminating Inc. has been the trusted name in pest control services in the Charlotte, NC area. Our licensed and experienced team utilizes the latest technology and methods to eliminate pests and protect your home. We are committed to providing our customers with prompt, professional…
Rating breakdown from customer reviews
4.9
1,118 reviews
Customer reviews for Clint Miller Exterminating Inc
Nikki Jackson
We have been using Clint Miller Exterminating for many years and they are awesome! They are kind, professional, and very helpful with all of the needs that we have had in our home over the years. I highly recommend them! You can’t go wrong with this company!
Provider response
Thank You!
Jack
The Best
Deana Reel
Prompt- called ahead, knew the expectation and was professional and kind! Brent is a great tech!! Thank you!
Julie Ueleke
I know I can count on Clint Miller and his team for any of my bug issues. From bait stations for termites, spraying for carpenter bees, ants and spiders, and taking care of fire ants! They’re my first and only call. Bobby is friendly, polite, and professional.
Carolina UpholsteryShop
Corey was a real professional and did a great job
Elaine Crouch
Great service
Terry & Valorie Baucom
Junior Hill was very thorough inspecting my property and when finished he explained the issues he found. Very nice and polite young man.
Provider response
Thank you for your review! We’re glad to hear Junior was thorough during your inspection and took the time to explain everything clearly. We appreciate your kind words and are grateful to have him on our team!
Traci Anderson
Bobby is always conscientious, friendly and takes pride in his work. He always does a great job!
Provider response
It's so wonderful to hear that you had a great experience with Bobby! We appreciate your support, Traci.
Kelly Cruse
Joshua always does a great job when he is here and answers all my questions with a smile!
Provider response
Thank you for your kind words! We’re glad to hear Joshua continues to take great care of you and answer all your questions. We appreciate you sharing your experience and are grateful to have him on our team!
Todd Koontz
April was prompt and courteous with my request to have an inspection for termites. She worked with my schedule for a win-win situation. Thank you April for your help!
Provider response
Thank you for your kind review! We’re glad April was able to assist you promptly and work around your schedule. We appreciate you sharing your experience and are happy we could help!
Alyssa Hammill
Corey was very professional, super nice!
Provider response
Thank you for your review! We’re glad to hear Corey provided such a professional and friendly experience. We appreciate you taking the time to share your feedback!
L. S.
Clint Miller staff is wonderful. Daniel is especially friendly, reliable and professional. I’ve used other pest businesses in the past but Clint Miller Exterminating is the best!
Provider response
Daniel really is the best! We're delighted to heart that he was able to help. Thank you for trusting CMExt for your pest control needs!
Delia E.
Mr. Bobby is the best. Great communication and costumer service🐞🪲🐜
Provider response
Thank you for the great review!
Liana Woodard
So I reached out to this company for a free termite inspection. They were supposed to call me when they were on the way to my house so I could meet them. Never got a call because they never put my phone number on file. Even though I was asked about it by the lady on the phone. They do the inspection, I have to call them for the results of inspection. The lady on the phone said the inspector would email it to me once he got to the office, but that "he found evidence of termites" (which of course would turn any homeowner into an anxious mess) and they'd write up the treatment plan and the proposal for me. Okay I get off the phone, wait for the email. Get it pretty fast, look at it. No pictures, no proof, no evidence, just "here's how much it would be to treat the termites". I call back and inquire about pictures of our crawlspace so I could see the evidence of termites becuase their proposal was a lot of money. Same lady on the phone gets nasty with me and says "you got a free termite CHECK, not an INSPECTION. So no photos. That's $85.00. I can have the inspector call you back in 24-48 hours" I politely told her no thanks. Thanks for the free inspection, but the customer service leaves you with an INSANELY bad taste in your mouth. Can't say much about the inspector because I didn't even speak to him at all but to say we have termites and write up a proposal with no evidence and think we're just gonna believe that and fork over hundreds of dollars and then the lady gets upset at me when I ask for proof? Yeah no thanks. Beware of this company. Today I had another inspection free of charge and they went under the house and said they didn't find a single trace of termites. Turns out customer service and honesty goes a long way!
Rakesh Nara
I contacted this company to inquire about termite protection plans. Despite asking multiple times, the representative was unable or unwilling to provide even an estimated price range without scheduling a technician visit. The responses were repetitive and unhelpful, causing frustration. Compared to other local companies, this was the worst customer service experience regarding pricing transparency. I recommend they improve communication and provide basic information upfront to better serve potential customers.
Provider response
Mr. Nara, <br><br>We're sorry your recent experience with us was not as expected. At Clint Miller Exterminating, we aim to provide thorough and accurate service, which is why we offer a free termite check before giving a quote. Termite protection pricing can vary significantly depending on the findings at each property, and we don’t want to mislead anyone with a generic estimate that may not reflect their actual needs. We offer the termite check for free, as we do not want to force you into a payment.<br><br>We understand your frustration and apologize if our explanation felt repetitive or unclear. Our goal is always to provide honest, helpful communication, and we’ll use your feedback as an opportunity to continue improving how we serve potential customers. <br><br>If you’d be open to it, we’d appreciate the chance to speak with you again and clarify any remaining questions. Please feel free to call us directly at 704-453-0495 or email us at service_manager@cmext.com. Thank you.
Tim Eudy
My niece called Miller extermination and the lady who answered the phone was rude and not helpful. So she hires someone else. That initial contact is so important.
Provider response
Hello Tim, <br><br>We're sorry to hear that your niece's recent interaction with us was not as expected! All of our calls are recorded and monitored for quality assurance, so we went through and listened to each one from the day of your review. We were not able to find a call that pertained to her experience, so we would appreciate the opportunity to speak with her to learn more. Please have her contact 704-453-0495 to speak with our team. Thank you in advance!
Jacy Norgaard
We asked Clint Miller to come look at the home we just purchased. Booked an appointment and received confirmation the day before of appointment time and window. Technician was sick on day of appointment and I received an automatic voicemail cancel. I immediately called back and the representative was very informal about it and made ZERO effort to reschedule immediately or apologize for the cancelation. They said I had to go with that specific technician and he was going to be out on vacation for a couple weeks. They did nothing to send another technician or try to get appointment rescheduled right away. Their lack of preparedness makes us glad we found a different provider to carry out our exterminating needs.
Provider response
Hello Jacy, <br><br>We're sorry your recent experience with us was not as expected. Due to unforeseen circumstances, your scheduled technician was unable to work the day of the appointment, and our team was fully booked for the rest of the day. We completely understand the frustration and disruption to your plans, and we apologize for the inconvenience. <br><br>Although we had availability that week to reschedule, we understand you were not available on that day. We did our best to find a new appointment time that worked for you, and we’re still happy to reschedule at your earliest convenience. Please feel free to give us a call at 704-453-0495, and we’ll prioritize getting you taken care of as soon as possible.<br><br>Thank you for your patience and understanding—and we hope to speak with you soon!
Amy
My review is based solely on the phone conversation that I just had with customer service rep, April. When a customer is in the middle of a sentence, it is rude to interrupt that person. It was not as though I was rambling on for five minutes. After saying hello to April, I had just begun explaining what I needed when she rudely interrupted me and asked for my service address. The only reason I did not hang up and call another company is because my last service experience with Clint Miller was an excellent experience. However, if this is the person who is going to represent the company as the first point of contact, I may look elsewhere next time. I made the appointment, but the more I think about it, I am seriously considering cancelling it. Your office may want to offer customer service training to April. ***After reading the other negative comments about rude interactions with office staff, I decided to cancel my appointment and save myself the aggravation of future conversations with them. I will be seeking services from another pest control company in our area.
Provider response
Hello Amy, <br><br>We're sorry your recent experience with us was not as expected! We're always looking for ways to improve and to provide the highest quality of service possible. In our eagerness to assist with your recent pest control issue, it sounds like we were a little too quick to jump in. Although our intention was to provide help quickly, we understand that may not have been felt. We apologize sincerely for that. <br><br>As a valued customer of Clint Miller Exterminating, we would like to rectify the situation and earn your trust back. Please contact 704-453-0495 at your earliest convenience to speak with our team!
Geoffrey B.
Worst Experience EVER. Hung clothes in my hedges. Urinating in the bushes. Argumentative. Wandering property. I was worried about my things around the dishonest eyes and felt unsafe. Asking for tools. Rambling. Loud. Left debris everywhere. Left designated work area and walked through lawn wasting sand and debris all the way to the out building and beyond. Poor work ethic. Definitely a sideshow feel and look. Non professional. A couple guys in a truck outfit. Not much more can be said about management. The micro manager thinks he's quite the jokester while "whoever is in charge" won't call and follow up. You may get a reply via text. Don't waste your money. Steer clear and save yourself problems. I actually thought and believe paying a couple random guys is better than what you'd get from them .
Provider response
I am sorry your experience was not what we have strived for 45years to provide. I am trying to provide a much higher quality of service and would like the chance to fix anything possible.
Daniel Buffington
Called and made an appointment, took credit card info for file. Got a call day before to confirm. Day and time came … no call, no show , nothing …. Went with orkin and they were cheaper anyway.
sarah Dossett
We hired this company to do an inspection for a purchase of a home. Which was completed in a timely manner. We then hired this company for some additional work that needed to be completed in order to close on the house. Due to how long it took for them to complete the work we had to push back our closing twice. When my husband spoke to them about when the work would be completed the timeline kept being extended. When he asked about notes that were on the original pest report he was given a generic answer and could not get any more detail. Work that should have been done within a week took almost 3 weeks to be completed. Be ware if using this company pay top dollar for work that will take extended length of time to be completed.
Pam Osborn
I called clint miller, someone answer the phone then proceeded to talk to someone else, then asked me to hold. Came back after 5 min didn't say anything then put me on hold again.. After 10 min picked up the phone and proceeded to hang up on me. I worked in a very busy office and I have never treated a caller like that. I find it rude and unprofessional. And if ur ofc has no respect for someone's time imagine how they will respect ur home
Mallory Caudle
Clint Miller came out to clean my crawl and replace insulation. The original timeline I was told is that they would be completed within a few days. Services have been constantly delayed and are still not complete. I have called the office multiple times and asked about it and have yet to get a return call. (After calling 3 days in a row). When they came to do the cleaning, they told me at that point my son, my dog, and I would need to leave for the day. No one had told me that previously so it was very difficult to arrange at the last minute. They came today to do a quality check and it was not cleaned sufficiently so now we are delaying the process more. Meanwhile, due to insulation being removed, my home smells of mildew and my 3 year old asthmatic son is having breathing difficulties. Everything that could go wrong has, and it’s unfortunate because I am a real estate agent in the area and work with this often, I will definitely never use them or refer them again.
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