About this provider in Holly Ridge
B&T Pest Control is your one-stop shop for all things pest control in Jacksonville, Wilmington, and surrounding areas of Eastern NC. Our services include pest control, termite control, bed bug treatments, rodent control, flea control, mosquito control, wildlife control, and crawl space moisture control. Enjoy same-day…
Rating breakdown from customer reviews
4.9
271 reviews
Customer reviews for B&T Pest Control, Inc
Loy Bean
Downhome service with a smile! Been a customer for over 20 years. They are great!
Shannon Agresto
Michael regularly services our property and ensures our house and yard are free from pests. He’s always great to work with and we trust B&T to use pet safe products because we have dogs. Thanks again!
Thomas Howard
Michel Arnold came today for my first service. Michel was very knowledgeable and did a great job. I just went through an awful experience with another company who charged 3 times the price and never came and sprayed inside my home. I highly recommend B&T Peet Control.
Provider response
Thank you so much for the kind words and the recommendation! We’re sorry you had a rough experience elsewhere, but we’re glad Michel could turn that around. Welcome to the B&T Pest Control family!
Denise Tupper
Josh did an excellent job and thoroughly explained the process. So grateful I gave his company a call
Michelle Baker
Chris came today and was very helpful. Listened to all my concerns and addressed them all. Thank you so much for the peace of mind!
Provider response
Thank you so much for sharing this! We’re thrilled to hear Chris took the time to listen and address every concern—peace of mind is exactly what we aim to provide. If anything else pops up or you need a follow-up, we’re just a call away. We appreciate you choosing us!
Stephanie Daniels
Josh was super nice and professional. He was very knowledgeable and was able to answer all our questions. Thanks!!
Provider response
Thank you so much for taking the time to let us know! We'll certainly pass the word along to Josh!!
Pam Chewning
After changing companies to B&T pest control, Joshua has taken great care of us and I’m definitely made the right move. Not only does he explain things thoroughly, has found inspect problems that we did not even know we had and has solved them. I wouldn’t go anywhere else, and I have recommended them to several of our family and friends!
Provider response
Thank you so much, Pam! We’re thrilled to hear that switching to B&T Pest Control has been the right move for you. Josh takes pride in being thorough and making sure nothing goes unnoticed, and we’ll be sure to share your kind words with him.<br><br>It means the world that you not only trust us with your home but also recommend us to your family and friends. That’s the highest compliment we could receive. We’re grateful to have you as part of the B&T family, and we’ll always be here whenever you need us!
Rifton English
Josh has been absolutely amazing! He came through for us when we needed him most—there were wasps in our attic right above our kids' room, and he was there in no time. He took care of the problem quickly and professionally, giving us so much peace of mind. Every time he comes to our home for routine pest control, he’s friendly, reliable, and thorough. We’ve been using this company for years, and we truly cannot thank Josh and the whole team enough for the help and support they’ve given us. Highly recommend!
Provider response
Absolutely made our day—thank you! We’re so glad Josh could get there quickly and take care of the wasps, especially with them being above the kids’ room. Your family’s safety and peace of mind are always our top priority.<br><br>We’ll be sure to pass your kind words along to Josh—he’ll be thrilled. Thank you for trusting our team over the years and for the recommendation. If anything pops up between routine visits, please don’t hesitate to reach out. We’re always here to help!
Michele Chase
Chris was at my home this morning for routine yard spraying and he is what every company should want as their representative. He is professional, friendly, personable and knowledgeable. Thank you
Provider response
Thank you so much for the wonderful feedback! We’re proud to have Chris on our team. He truly embodies the professionalism, friendliness, and expertise we aim to deliver with every visit. We’ll be sure to pass along your kind words. Thanks for choosing B&T Pest Control!
Joe
Josh McLamb is outstanding! Every time he comes out to the house he makes sure he goes above and beyond to take care of all my pest control needs and services! Not only is he highly professional but very knowledgeable at his job and does the very best at customer service! I have nothing but five star reviews for him!! Thanks for always taking care of my home!!!
Provider response
Thank you so much for the kind words and glowing review! We’re thrilled to hear that Josh McLamb continues to provide you with outstanding service. He truly takes pride in going above and beyond for our customers, and we’re lucky to have him on the B&T team. We’ll be sure to pass along your praise—it means a lot to all of us! Thanks again for trusting us to take care of your home!
Mike Sorg
Professional, on time, and they do a wonderful job!
Provider response
Thank you for the kind words! We’re so glad to hear you’re pleased with our service. Being professional, punctual, and thorough is exactly what we strive for every visit. We truly appreciate your support and trust in B&T Pest Control!
Meredith Radford
We recently had a visit from our pest control technician, Josh, and we couldn't be more pleased with his service! Josh was professional and courteous and also took the time to explain their treatment process thoroughly as well as additional options. What stood out most was his attention to detail and willingness to answer all of our questions. Highly recommend their services to anyone looking for reliable and knowledgeable pest control company!
Christian Smith
Josh is our technician. Not only did he communicate amazingly with us during our treatments; he also reached out repeatedly to check in with us on how it was going! He’s been very honest as well. The company also offers great prices!! Love them and definitely recommend them!!
Provider response
Thank you so much for the wonderful review! We’re blessed to have Josh on our team, and we’re glad to hear how much you appreciate his communication, honesty, and dedication. Providing great service doesn’t stop when we leave your driveway—it’s important to us that you feel supported throughout the entire process. We’re also grateful for your kind words about our pricing and company as a whole. Your recommendation truly means the world to us. Thank you for trusting B&T Pest Control!
Stephanie Sears
No bugs thanks to B&T!! Michael came out to the house today and did such a great job! We really appreciate the great customer service.
Provider response
Thank you so much for the awesome feedback! We’re thrilled to hear that Michel took great care of you and that your home is bug-free thanks to his work. We truly appreciate your kind words about our customer service—it’s what we strive for every day. Thanks for choosing B&T Pest Control. We’re always here when you need us!
Wendy Martin
This review is for Josh McLamb. Professional, courteous, attention to detail and very thorough in his job! Definitely 5 stars!!
Provider response
Thank you so much for sharing! We are happy that Josh met you expectations!
Brantley Strickland
I have to say the service this company provides is impeccable. Josh and his team have been outstanding every step of the way. They have provided and delivered outstanding service and the issues that we were having have been corrected and quicker than expected. So if you are looking for a company that truly is top tier then Josh and his team at B&T Pest Control is where it’s at.
Provider response
Thank you so much for the kind words, Brantley! We're thrilled to hear that Josh and the team were able to take care of your pest issues quickly and effectively. Providing top-tier service and real results is exactly what we aim for, and it means a lot to know we hit the mark. We truly appreciate you taking the time to share your experience and for choosing B&T Pest Control!
Tonya Stewart
Josh was prompt, professional, and courteous. He answered all my questions to boot. Terrific service.
Provider response
Thank you, Tonya! We’re so glad to hear that Josh provided prompt, professional service and took the time to answer all your questions. We believe great service starts with clear communication and care, and we’re grateful you chose B&T Pest Control. We truly appreciate your support!
Gregory Strelczyk
Josh was very professional and on time. Great company to do business with and having been a customer for couple years now.
Provider response
Thank you, Gregory! We truly appreciate your continued trust in B&T Pest Control over the years. It’s always our goal to provide reliable, professional service, and we're glad to hear Josh delivered once again. Loyal customers like you mean the world to us—thank you for your support!
Julie Rihn
I’ve been using B&T since 2018. I took them with me when I moved from Holly Ridge to Hampstead. I’m able to talk to real people when I have questions or a request. They text me before they come and when they’ve finished up. Their services and customer service are polite and, friendly ans convenient. I only gave a four because there is always room for growth, no matter who or what you are. We love B&T and we’ve referred friends and family.
Provider response
We appreciate the kind words and your loyalty! We are constantly working to get even better and appreciate your input!!
Chasity Vanfonda
Jeff did a fabulous job this morning! Very informative and very nice! I’m very excited and appreciative of these services, thank you!!!
Provider response
Thank you so much for the kind words! We'll pass them along to Jeff. We appreciate the opportunity to serve you!
W CN
Had an appt between 12-1 at a rental property and waited there till 1:45. No show or call. Called them numerous times and just rang to voicemail. They did good at my first rental property I used them but this time around i don’t know what’s going on. Will be going elsewhere for future needs.
Provider response
Thank you for bringing this to our attention. I’m sorry we haven’t gotten back to you sooner, but we are just getting back to full staffing following Christmas week. You are correct, this is completely unacceptable and is not consistent with our employee’s training and our guidelines, and I will assure you I will be looking into how we dropped the ball with this matter. I do apologize for the inconvenience this caused you and assure you we will be taking the steps to ensure this doesn't happen in the future. For 43 years we have prided ourselves on customer service and when we find a flaw in our operations, we fix it. We get it right hundreds of times each month, but when we get one wrong, we own up to our mistakes and do what’s necessary to minimize them in the future. We will also be reaching out to you personally to apologize as well.
Lisa Jones
Honestly, I never do reviews, however I feel I must do one now. I have been paying this company for almost 3 years to rid my bugs outside, mainly ants. They used to come to my door each time they came and let me know they were there and ask if I want them to come inside to spray. I would tell them no, I need just outside. I contacted them in June and told them I haven't seen nor heard from them in months except to get a bill. I told them no one was coming. She said they were. I said the ants on my yard prove they are not. I then asked if they could start leaving receipts at my door if I am not home so I knew they were here. She told me they do not do that, nor will they. I asked if they could somehow let me know. We are months later, still ants and billed but not one person has shown up at my house to do the jobs. I do have 3 outdoor cameras that ring on two phones when someone is in our yard. I have seen the lawn mowing guy, the trash pick up, nurses for my father all thee months, but NO pest control.
Erick Sanders
Criminal employee stole from my home utilizing B&T truck and my service codes given to B&T for entrance. Owners are hiding and won’t return a call or email. Also service invoicing while not actually spraying. Cameras verify this. When I ask the owners of the company via their employee on the phone as well as the email to reimburse me my $2500 deductible on the over $5000 claim, my calls and emails have gone on returned I only had to listen to how they’ve been in business for 40 plus years and it’s never happened. Guess what, it happened. A B&T employee utilizing a B&T Pest truck and a B&T pest code for access broke in and stole my stuff!
Provider response
We felt like when we didn't automatically give in to your demand for $2,500 that we would wind up with a review like this, and here we are. <br><br>You are correct that someone broke into your home and stole some things. You are also correct that the individual happened to work for us. He had called out on that day and was not working and was not supposed to be driving our truck. <br><br>When we got a call from a local law enforcement agency one Friday evening that he was possibly involved in theft, we immediately took him off schedule and Monday morning I personally drove him to the police department for questioning. We have assisted law enforcement in verifying his whereabouts where we could and have assisted in getting back some of the other property he took. We continue to work with law enforcement even now.<br><br>We have been in business for nearly 41 years and never faced a situation like this. We have always stressed the importance of honesty and integrity to our employees. Sometimes people do bad things and this individual will face the consequences of his actions.<br><br>Perhaps we missed something, but our email shows we have responded to your requests and have certainly not been hiding as we as a company have done nothing wrong and have no reason to hide.<br><br>I understand your anger. We are angry. We are angry for you, the other clients we have that were taken advantage of, and for the things this person took from our company and sold as well.<br><br>We have serviced properties for you for 4 years and have never had an issue with service or invoices until this situation occurred and we didn't meet your demands.<br><br>We wish you the best and will continue to try to help law enforcement recover any items they possible can that may have been taken from you.<br><br>
adam manlove
Called for a one time treatment. They quoted one price over the phone, and when they showed up the price doubled and they immediately tried to sell my elderly mother on a years service contract without doing anything. Told them to kick rocks. Shady as can be with the bait and switch and hard sales tactics. AVOID THIS COMPANY.
Ash ley Ling
receptionist needs to work on her customer service, off the start didn’t want to work with this company
kim o
The guy only came a few times for 200 . Took 6 months for the 3 times. They said they were sorry a guy quit . I just called they said I got my 200 dollars worth. They were supposed to spray for cockroach and spiders . They refused to touch the spiders. Do not waist your money use the other business
Provider response
I'm very sorry to hear you were disappointed. We strive very hard to satisfy every customer and sometimes even our best efforts are thwarted, and usually on the rare occasions that happens, its due to a misunderstanding or miscommunication and if that is what happened in this case, I truly apologize. In reviewing your account, I see where on May 12 we did a free inspection to identify what type of roaches your were dealing with. We scheduled a service with you that took place on May 19 and the service invoice shows the technician treated the home for German roaches and spiders. The service you purchased came with 2 free follow-ups if needed and requested over the next 60 days. We received a request for one of your follow-up services that was performed on July 24. We provided this service even though your 60 day period had already lapsed. I don't see any record of any other request until you called our office Friday, which was over 120 days from the initial service.<br><br>Again, I apologize that we failed to meet your expectations. I really wish we had known of any concerns you had with our service during your warranty period. We would have gladly provided you with whatever services necessary to meet your expectations had we known you were dissatisfied.
Karen Edens
I called I called him on the phone and they wouldn't even return my
Provider response
I'm sorry you had issues getting through. Returning calls is something that is high on our priority list. Since the changes required due to Covid-19, we are having to do some work remote and that may have contributed to your issue. Because of that, we have several ways you can reach out to us if you need to. By phone, (910) 329-1337, by text (910) 356-9966, or by email at contactus@btpestcontrol.com. Again, I apologize for the inconvenience, and assure you that we are interested in speaking to you. Please use any of the above means necessary. Thank you!
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