About this provider in Castle Hayne
Are you looking for a reliable pest control service with an experienced staff ready to rid your home or business of those unwanted pest problems? We provide the finest service possible, striving to exceed expectations by keeping you and your family's well being in mind. Our knowledgeable technicians will ensure that…
Rating breakdown from customer reviews
4.9
807 reviews
Customer reviews for Pestco Exterminating Company
Marianne Presnal
Great exterminating company ! If I have any problems they are right out to spray. Always friendly.
mike strickland
Dean is a rock star, on time and friendly when he comes out to do his quarterly treatment.
gerard pannullo
No muss-no fuss-just fast and friendly service.
Fran Onofrio
Very reliable service and great results. I highly recommend Pestco.
Deborah Musselwhite
Excellent pest control company! I have the utmost respect, trust and appreciation for Pestco Exterminating Co.They are flexible and cater to my schedule. Dean, my in-home exterminator, is a friendly, wonderful, competent professional and dedicated representative that I think of as a friend. He always sees to it I get exactly what I need to keep my home pest free.
Robert Martin
Another great experience with Pestco. Always on time. They do a professional job with outstanding customer service in the field and in the office. Scotty is great and I’m sure all of their field employees are as thorough and personable as him.
Ariadne de Carvalho
Charles was our technician- he was very kind and professional and judging by the good results also very competent! We’ve used Pestco for close to 20 years now and have always appreciated their quality and competitive pricing!
Lou Rochelli
Thorough, on-time, I’m not seeing any pests. Very reasonable cost, and very good communication as to what treatments were done,
Brenda Brinson
Excellent service.
Janis Mozingo
Quarterly service, always excellent friendly service! Long time customer.
Mireya Guardino
Thank you Dean for great service
Darlene Satifka
Eddie is wonderful. He is very knowledgeable about pest control and answered all of my questions. He does a great job keeping the pests away from my home.
barbara blandine
very professional and on time
Jon Rucker
Friendly service. Good information.
Joy Orr
I'm assuming this was supposed to be the mosquito service but when I looked through my ring videos for July 1st (front, side, and back) no service truck not person was seen. Please explain why this is continuing to happen. When I get a notification that the service is going to happen but no one shows up.
robert mendez
I would like to given you 5 stars but for two months prior to finally talking to someone to get an appointment should have been scheduled just like the 20 years by calling or texting me you can reach 5 by just doing the two items mentioned see you next year
Jack
The man serving our account does not always treat some areas unless we follow him.
Provider response
Jack: we apologize that you haven't had a good experience with the technician assigned to your home. Please contact our office at (910) 791-5432 and ask for Scott or Hayley so we can address this issue in a timely manner. Thank you!
Craig D
Imagine paying someone for service and they show up in a Tesla cyber truck? Not a chance, never again. If this is how the company spends their money - for their head honchos to drive around in rolling fire hazards while their technicians get paid dirt - zero chance is ever support their business.
Provider response
Craig, we appreciate the feedback. Pestco nor any of the owners/managers own a Tesla Cyber Truck. The individual you saw has helped our company with IT related issues over the years, runs his own IT company, and had offered to have Pestco's information added to his truck as paid advertisement. Also, he has had some interest in the pest control industry which is why he may be seen at customer's houses along with the technician servicing the account. For the most part, we are a Toyota and Ford family. Again, thank you for the feedback and please contact our office if you have any questions! -Hayley
Mathew Murphy
Inquired with PestCo about a potential squirrel in home. They responded and sent a technician, who noted the damage/signs of the squirrel entering the eaves under the roofline. Gave no recommendations and said call us back if sites and sounds persist. Called again after sites/sounds persisted. The return call from PestCo was basically “Sorry, we don’t handle rodent/animal infestation.” Somebody couldn’t have mentioned this before?! Waste of time!
David Rockwell
Very efficient and on time. A polite young man did the work in about 10-12 minutes of inspecting house for termites ( 2years old, certified and treated by them when built) . I do think the $150 charge is excessive for the service provided given the above factors, thus can not give 5 stars.
Heather McCarter
We scheduled an appt with them and they did not show up. My husband took off work early that day and waited for awhile. We received no phone call or anything- they just no showed for our appt. EDIT: i am aware that it is for Pest control. I don’t know where a plumber was mentioned. Our appt was to get our house sprayed due to spiders. I did not receive a call back until the Monday after our missed appt( on a Friday) and did not wish to reschedule with this business after being no showed but wanted to leave a review so that others are not also inconvenienced.
Provider response
Heather, we're sorry to hear about the no-show for your appointment but based on our records we think you may be reviewing the wrong business. We are a pest control company not a plumbing company. We've left several messages but haven't received an answer back. If you could call us at (910) 791-5432 we'd love to hear back from you!
Kim Weaver
Having used Pestco in the past, I reached out to them on a Thursday to treat two townhomes for active termites. Scott, the field manager called me on Friday and I expressed the urgency as the termites were inside one of the bedrooms. I created a group text between him and the tenants to arrange a time to access the homes. I received the service agreement for treatment ($900). I signed it and returned. Monday morning, still nothing from Pestco or Scott. After I called the home office again I was connected to Scott. He reached out to the tenants and arranged a time Tuesday morning. Late Monday evening I received a TEXT from Scott cancelling the appointment stating the owners would not work with the HOA. ????? The agreement was with me and Pestco. Bottom line, this company is unprofessional and lacks basic communication skills. It's clear now they had a past issue with the HOA manager and allowed their personal issues to interfere with a business agreement they had with me.
The Pyat
Lousy people, lousy business. Don't bother.
Provider response
The Pyat, thank you for leaving feedback. We're sorry you had a negative experience. We take all reviews seriously and strive to provide the best possible service to all of our customers. Please contact our office so that we may be able to resolve your issue.
John Pugh
We just had our annual termite inspection. We have no crawl space (raised slab construction) and brick external walls. The inspector was here for about 15-20 minutes. We have a 2800 sq ft home with a garage, bonus room and an attic. The fee was $125.00. I don't feel like we got good value. With no crawl space and a brick house, the amount of work is less compared to a house with a crawl space and siding. Perhaps it costs more in those instances, I don't really know although it's probably a fixed fee. We still have a very large open plan living space (kitchen, dining, living) and 12 other areas in the house. The report was very basic - "No visible evidence of termites found". That was it. We don't really know where he looked because there is no detail. We don't know if there are certain areas we should watch out for, there really wasn't any real advice, just the bill. I'd like to see which rooms were checked and get some idea of what the inspector is doing and why. This approach just feels like an annual tax to prove that someone from a termite company came to the house. Also, although the inspector wore covers on his boots, he left wet spots on our wood floors. We came in at the same time and took our shoes off. It was pouring down outside. I would prefer he took his wet boots off or rescheduled when the weather is bad.
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