About this provider in Latham
USX Pest based in Albany, NY, offers advanced pest control services for homes and businesses throughout New York's Capital Region. Our expert technicians use eco-friendly, science-backed solutions to eliminate pests like termites, rodents, ants, and more. We provide customized pest prevention plans, same-day service…
Rating breakdown from customer reviews
4.8
194 reviews
Customer reviews for USX Pest Control - Albany, NY
Harvey Weiss
Courteous, professional and reliable service
Provider response
Thanks for leaving a 5-star rating, Harvey. It’s truly appreciated!
Eric Hilton
Technician was friendly and professional. My home is complicated, and he was able to make a thorough investigation. He was very patient and explained all issues clearly. Very satisfied.
Provider response
Thank you, Eric! We're glad to hear that our technician provided friendly and professional service while navigating the complexities of your home. Your satisfaction means a lot to us!
Donald Moulton
I have used USX Pest Control for a number of years now. The staff has always been friendly, dependable and knowledgeable. I highly recommend them!
Provider response
Thank you, Donald, for your kind words and for being a loyal customer for so many years; we appreciate your recommendation and are glad our team has consistently met your expectations.
Sean Rocha
Outstanding service for rodent and insect control
Provider response
Thank you, Sean! We're glad to hear you had outstanding service for rodent and insect control. Your satisfaction means a lot to us!
Ian S
I can't say enough nice things about this company. Honestly I was so tired of hiring cheap contractors to do a subpar job with things around my house. USX Pest Control has been nothing short of exceptional in professionalism, attention to detail, and personability. Thank you Kristen and Megean with the open text support line. Victor, you did an amazing job with your OCD attention to detail on our lower exclusion system. And thanks so much to Bob Guyer, Jeff Page, and Joe Dingwall for all your excellent work on my home and making me feel cared for and heard. Not like a number. Like a valued customer. You all are a huge part of the success of this company. 👏 and you've got a new customer in me. No more pesky mice here!
Provider response
Thank you so much, Ian! This truly means a lot to our team. We’re so glad you felt taken care of every step of the way, and we’ll be sure to share your kind words with everyone you mentioned. We really appreciate your support and are grateful to have you with us!
Arlene
USX Pest is very lucky to have Sean representing them. He has provided excellent service. He is trustworthy, respectful and caring. I highly recommend your company and hope Sean will be the one working with me in the future!
Provider response
Thank you, Arlene! We’re so glad to hear Bob has made such a positive impact over the years. He truly represents the best of our team, and we’ll be sure to pass along your kind words. We appreciate your continued trust and recommendation!
Frank LaFalce
I used them for the platinum service,which covers most bug issues that I was having
Provider response
Thank you, Frank! We're glad to hear that our platinum service helped address your bug issues. Your feedback is greatly appreciated!
Karen Spencer
Sean was very thorough and easy to work with
Provider response
Thank you, Karen, for your 5-star rating! We truly appreciate your support.
Kevin Aucoin
I had a terrible issue with carpenter bees and yellowjackets last spring. It got so bad my family could barely go outside. USX Pest Control came right away to treat my home. It's been almost a year and I have not seen a carpenter bee or yellowjacket since. USX Pest Control will be my first call for any and all future pest issues!
Provider response
Thank you, Kevin! We're glad to hear that our team was able to help with the carpenter bees and yellowjackets. It's great to know you haven't seen them since our visit. We appreciate your trust in us for any future pest issues!
Jake Burgess
After being in my home for 20+ years I felt mice were just going to be apart of living here. Then Jeff came and was able to seal my home and solve my problem!! I haven’t had a singular issue since!! Thank you so much Jeff and the USX Team!!!!
Provider response
Thank you, Jake! We're so glad to hear that Jeff was able to help seal your home and resolve your issue. Your satisfaction means a lot to us!
Brian Santiago
Finally a company who offers a permanent solution for rodents and wildlife!!! We've gone through so many different companies and we were fed up with still getting mice in our house. Every since we got their Exclusion service, we haven't seen a single critter in the home. 10/10!! We can't recommend them enough, special shout out to our initial inspector Jeff. Your were super knowledgeable and made us feel comfortable with our investment.
Provider response
Thank you, Brian! We appreciate your kind words and are glad to hear that our Exclusion service has made such a positive impact. It's great to know that Jeff made you feel comfortable and confident in your decision. Your recommendation means a lot to us!
Richard Pacheco
We were dealing with a pretty bad mouse problem and didn’t know where to start. USX came out, did a thorough inspection and actually explained how the mice were getting in- Which no other company had bothered to do. We signed up for the recurring treatment plan and the difference has been night and day. Haven’t seen a single mouse sense. Every technician has been professional, on time, and genuinely helpful. If you’re dealing with mice, don’t waste your time calling around – just call USX!
Provider response
Thank you, Richard! We're glad to hear that our thorough inspection made a difference and that our team has provided you with such professional service. Your recommendation means a lot to us, and we're here to help anytime you need!
Billy Piper
Incredible service from start to finish. Our inspector was knowledgeable and took the time to explain the 'why' behind our pest issues, which was a huge help as new residents to the area. He was also super thorough. Another company came out to inspect and barely looked around. We opted for an aggressive trapping plan with bi-monthly follow-ups, and the results have been great. We haven’t had any mice or seasonal ant issues since. Every technician has been professional and friendly as well. Highly recommend!
Provider response
Thank you, Billy! We're glad to hear you had such a positive experience with our knowledgeable inspector and that our trapping plan has been effective for you. We appreciate your recommendation and are here for any future needs!
Mike Jabor
I hired USX pest control to help me with several pest issues. They were quick and professional and the technician Bob Guyer went above and beyond to solve all my pest issues. I would highly recommend them for pest control needs
Provider response
Thank you, Mike! We're glad to hear that you had a great experience with our team and that Bob was able to help you with your pest issues. We appreciate your recommendation!
Senghor Morgan
We’ve been using USX pest for over a year now and couldn’t be happier. Their staff is always on time, professional and respectful of our home. I especially appreciate how they take the time out to seal potential entry points and give us tips on prevention. Great service at a fair price!
Provider response
Thank you, Senghor! We're glad to hear that you’ve had a positive experience with our team. We appreciate your kind words about our staff's professionalism and the preventive tips. Your satisfaction means a lot to us!
Elizabeth McGowan
Very professional, friendly and knowledgeable staff
Provider response
Thank you for the 5-star review, Elizabeth!
Curt Pressley
Service was good. Concerns were listed. Traps set.
Jenn Vallone
Very upset with.USX. I paid a great deal of money for what I thought was going to be sealing of the entire roofline with metal to prevent bats, bees and other bugs from entering my home instead it was partially sealed with metal, partial silicone, and nothing to other areas. The workers who sprayed for the bees etc and placed rodent boxes were very knowledgeable and did a good job. I have also attempted to end my service 3 times since the year as up and am getting billed for service despite my multiple cancellations. I feel like I paid way too much for what I received. Live and learn. I would get multiple quotes and a detailed description of what service they said they would provide before signing a contract for a year. Would not recommend USX.
Provider response
Thank you so much for taking the time to share your experience with us, Jenn. We’re so happy that you are pleased with our services.
Gino Sangiovanni
Not impressed. I got a quote from the office for spraying bees and three months follow up. Them the service rep gave me a quote for around 180.00 and it was good for 30 days. Confusing yes. Got a charge total of 306.00. yeah. Not again with them.
Elisa F
Spam texted me offering services in "my area", refused to answer my question on where they got my information/who they bought my information from, refused to answer my question about where they thought "my area" was. If they can't be forthright about how they spam potential customers, maybe you should be wary about how they answer real concerns you have.
James Scalise
My experience was good during the sales period , but not so good now. The ywere supposed to do a follow up as more nests of Carpenter ants appeared. Supposedly a techniician appeared here . Bur there is no indication of what he did. I called bob (technician) and Tim (sales) and have not had a reply. a secretary sent a report that a the technician visited the site but no follow up activity was reported . nor from Tim would like a reply phil Scalise
Rachelle Royer
The website literally has a form that has you fill out your info and click the giant red button that says "Schedule Inspection". Or call to schedule. So I call and I am told that they don't inspect it, and WILL NOT come inspect, my only suspected issue, but will only schedule a treatment. So who cares what or IF I actually have a problem. Just throw some chemicals there in case? Very odd.
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