About this provider in Roselle
Universal Pest Control is your top-choice exterminator in Union County, NJ and surrounding New Jersey Counties, specializing in comprehensive pest control services for residential and commercial properties. As a family-owned pest control company, we provide expert rodent control, termite control, cockroach pest…
Rating breakdown from customer reviews
5
396 reviews
Customer reviews for Universal Pest Control
LeeAnn Martin
Beau was great! Knowledgeable, efficient & friendly
Provider response
LeeAnn, thank you for the 5-star rating! We're thrilled you had a great experience and truly appreciate your support. We look forward to welcoming you back soon.
Elizabeth Osullivan
Tech did Block tgr opening in exterior around back door. Norman did a good job and will follow up in a week to check other areas & block around entrance to crawl space. Beau did a great job resetting traps and checking all the areas in the house
Provider response
Thank you for the 5-star review, Elizabeth. We're glad Norman did a thorough job blocking the exterior openings and will follow up in a week to inspect the other areas and the crawl space entrance. Beau is happy to hear his trap resetting and checks were helpful. Please contact us if you need anything before the follow-up visit.
Ron Mcmillian
I have been using Universal Pest control for almost 3 years now. Norman was very professional and efficient with servicing my home. The company has always helped me with any pest issues that I've had, even in emergency situations. I would recommend anyone to use Universal Lest Control!
Provider response
Thank you for your continued trust and loyalty over the past three years! We’re happy to hear Beaudelaire consistently provide professional service and we’ve been able to assist you promptly in emergencies. Your recommendation means a lot to us!
Collette Douglas-Brown
Mr.Beau is always professional and very thorough! He is attentive and very very responsive to the needs of the clients!
Provider response
Thank you so much for your kind words, Collette. We’re thrilled to hear Mr. Beau’s professionalism, thoroughness, and responsiveness made a positive impression. We appreciate your trust and look forward to assisting you again whenever you need us.
Claire R. Daniel
Norman is very patient and thorough. Overall, excellent and exceptional work!
Provider response
thank you for the positive feedback
Enrico DiGenova
Norman was very professional and knowledgeable and was able to identify the cause of the problem quickly and efficiently.
Provider response
Thank you for your feedback. We’re thrilled that Norman was able to quickly and efficiently the cause of the problem. Your satisfaction is very important to us.
Shelly Lichtman
Beau provided great service. He arrived on time and was friendly and efficient.
Provider response
Thank you for the positive feedback
Toufiq Parag
Have been with Universal for 5 years now. First time called them to check noise in my attic and then subscribed to their quarterly service. Very satisfied so far, Beau Dorvilma has been amazing, I always make sure to schedule service with him.
Provider response
Thank you, Toufiq, for five years of trust and for your kind words. We're thrilled Beau Dorvilma has consistently delivered excellent service and that our quarterly plan is working well for you. We’ll note your preference for Beau when scheduling future visits. We appreciate your loyalty and look forward to keeping your home comfortable and quiet.
Jennifer Turecamo
We always have a great experience with Jabari. Super knowledgeable and efficient.
Provider response
Thank you Jennifer for the positive feedback
John Bayard
Great service
Provider response
Thank you for the five star review
marcia carter
Mr Dorvilma operated very professionally and did a thorough job.
Provider response
Thank you for your positive feedback
Summer Jones
It’s always so great working with Beau! He comes in and is very knowledgeable about my concerns in the home. He pays very special attention to key areas! I love when he is my technician.
Provider response
Thank you, Summer! We're so glad Beau consistently provides knowledgeable, attentive service. We'll be sure to pass your kind words along to him and really appreciate your trust. We look forward to working with you again.
Sabrina Barron
Excellent company, that gets the job done.
Provider response
Thank you for your positive feedback
Mark Bernitz
On time, professional, and thorough. Excellent experience
Provider response
Thank you for the positive feedback
Mark Kwiatek
They do a very good job and have taken numerous mice out of our home. My only issue is that I wish they would refresh all the bait each time they come.
Provider response
Thank you so much for your kind words and for trusting us to take care of your home! We’re glad to hear we’ve been effective in resolving the mouse issue. We also appreciate your feedback about refreshing the bait-t’s truly helpful. We’ll make sure to review our service protocol to ensure we’re consistently meeting your expectations. Please don’t hesitate to reach out if there’s anything more we can do.
Phyllis Ross
Mr. Powell arrived on time , was very pleasant , appeared knowledgeable with regards to our situation and offered a suggestion that he thought would help with our problem. Will take the advisement under consideration. Thank you for your help . Best Regards Phyllis
Provider response
Thank you for the positive feedback I’m glad Jay was able to help you
E MH
Service was inadequate, bug problem continued, company did not deliver services as advertised/promised. Very rude and unprofessional.
Provider response
<br>We deeply regret to hear about your dissatisfaction with our services. Providing effective pest control solutions and exceptional customer service are core values of our company, and we are sincerely sorry that we failed to meet your expectations in this instance. We take your feedback very seriously and want to assure you that we are committed to addressing any shortcomings in our services. We understand the frustration and inconvenience that continued pest issues can cause, and we are dedicated to resolving the situation promptly and thoroughly. We would appreciate the opportunity to speak with you directly to understand the specific challenges you faced and to discuss how we can make things right. Please reach out to us at your earliest convenience, and we will do everything in our power to rectify the situation and regain your trust.<br>Once again, we apologize for any inconvenience or frustration this has caused, and we thank you for bringing this matter to our attention.<br><br>Sincerely,<br>Evens C<br>Universal Pest Control <br>908-403-3115
Jefferson Flores
Company grew too big for me I guess, they don't return my calls after several attempts to reach out. They use to be very good with customer service. ***update*** They seemed to have company transitional issues when I was reaching out.
Provider response
“Dear Jefferson <br>I want to express my sincere apologies for not returning your call in a timely manner. Your feedback is essential to us, and we take it seriously. We understand how frustrating this must have been, and we are committed to improving our communication.<br><br>We are actively working to address the issue to ensure that it doesn’t happen again in the future. If there’s anything specific you’d like to discuss or if you have any questions, please feel free to reach out to us directly at 908-403-3115<br><br>Thank you for bringing this to our attention. We value your business and appreciate the opportunity to make things right.<br>
Chanta Harris
Very happy with this company. The staff are very nice and informative about the process.
Provider response
Thank you for the positive feedback
Shawn Mathew
Good service and prompt response especially with any issues. Their technicians are knowledgeable and very courteous.
Provider response
Thank you very much for the positive feedback
Carli H
I’m highly disappointed, I received a quote but then was told something else. They were quick to bill me for services that were not completed was told someone would come out and finish over two weeks no follow up would not recommend!
Provider response
Good afternoon Carli. My name is Evens with Universal Pest Control. I’m truly sorry for what you experienced. Unfortunately I believe you made an error because we don’t have any records of doing business with you. Maybe you dealt with another company with a similar name. Please give me a call at 908-403-3115 for me to address this if it was us I would like to make this right by you and if it wasn’t perhaps you can remove this review. Thank you very much
Beau Dorvilma
I was dealing with with a rodent problem for months. I couldn't figure out the source so I decided to give this company a try (its local, why not). The technician not only discovered multiple entry points around my home and inside witch l did not consider, he was very knowledgeable with the habit and behavior of rodents. Let's just say I'm very impressed would definitely recommend them.
Provider response
Thank you very much Mr. Beau
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