Arrow Pest Control

Helpful, friendly, quick and easy service

Punctual, personable representative; competent and efficient.

Patrick was very professional. He took the time to explain and answer all my questions.

Jack did a great job. Listened to all my concerns and treated each area accordingly.

Erik was super helpful, fixed the issue immediately and he gave tips for how to prevent further issues

Eric did his job well!

Very professional, knowledgeable and polite. Highly recommended.

He was very thorough and explained everything.

Been using Arrow for 6 months now they have been great. Helped knock down a huge wasp nest, and now helping me get rid of my ants.

Arrow always does a top-notch job! I've used them for decades!

Jay was punctual, friendly and efficient! 10/10! Would highly recommend Arrow to everyone!

Erik is very knowledgeable and amazing! He is always patient and displays the utmost customer service and care. Erik truly represents the BEST OF THE BEST at Arrow ⭐️⭐️⭐️⭐️⭐️

Very knowledgeable, been using Arrow services for two seasons now, and they are amazing! No bugs, no ants, all gone !

Dillon was on-time, polite, knowledgeable and thorough.

The techs that came out were very professional and courteous. They explained everything that they were doing and we're very respectful.

Cory was great, fast and efficient

Erik is a pleasure when he arrives at my home. Takes care of any problems I may alert him to.

They come and bring food for the cockroaches. Not good services

Whoever drives vehicle 762 is going to kill somebody one day. He runs stop signs and makes lane changes with no blinker.

No one helps you after you sign up. The person or persons who answer the phone are very defensive.. I am so disappointed the emails on the card don’t do anywhere. I expected the best from this company. I called several times.

Been a customer for 3 years. While I have to say I found all of their technicians to be friendly, knowledgeable and accommodating, their main office is a disaster. I’ve been attempting to downgrade from their EXTREMELY expensive premiere program for 60 days. Have left numerous messages by phone (called and rep said she can’t make switch but I'll get a call back and never hear back) left messages on client portal (get bot created generic answers) and even cancelled the recurring charge. All I get are emails asking for a new cc #. Hopefully this negative review will generate a reply? Will update if so

CAUTION: DO NOT USE FOR ONE-TIME SERVICE. WILL NOT HONOR 30-DAY WARRANTY. I paid Arrow Pest a one-time service fee of $559 to remove a wasp nest that was in the ground right up against the foundation of my house. In the week since then, I‘ve monitored the area and have continued seeing wasps in the same general vicinity every day since the service. Today I was able to visually determine that there is a nest within one foot of the original nest, however, it is under a shingle on the side of my house, not in the ground. It’s unclear whether the colony had two nests all along or if the stragglers re-nested there. Upon calling the office to request a technician to come back to my house, I was told the removal of the nest is not covered by the 30-day warranty because “it is not in the same exact location as the original nest.” I asked what an acceptable radius would be if one foot is not sufficient and was told again that it literally has to be the same exact spot…not one foot away, not six inches away…in the ground in the same exact spot according to their photographic evidence. Needless to say I am very disappointed with this response given how expensive the one-time service fee was. I would not have moved forward with the service had I known they would not reasonably honor the warranty. The office worker I spoke to also had the audacity to tell me that I should have signed up for a protection plan instead of doing a one-time service to avoid this situation. Also worth noting—the technician who removed the original nest told me that he was only a couple months into the job after recently switching careers. Given the current state of what I am dealing with and the fact that the warranty isn’t being honored, it’s hard not to question the quality/efficacy of the initial service. What good is nest removal if the colony is not actually eradicated?

HORRIBLE HORRIBLE EXPERIENCE !!! I been a customer of this service for two years. As you know you won't really use them frequently every month. Dealing with the office staff is absolutely horrible and unfortunately, those are the ones who manage your account. I called to see if I can put my account on hold for the next few months i am away. that was a NO. I need to cancel my contract and restart of course with an added cost. I was in a few days in tot he month as thought they would value my business as a customer and provide a credit instead i read the contract as if the contract has more value than their customers. So it was clear the contract and squeezing the last penny out of you was far more valuable than you as a customer and keeping you on. I immediately canceled my account and BEWARE OF FRAUD !!!!! ARROW went without any authorization AND CHARGED THE CARD !! Now I am thinking if they actually provided any of the service they say they did ?? SINCE YOUR NEVER HOME WHEN THEY DECIDE TO COME ???? BUT THEY SURE TOOK your money. HORRIFIC STAFF ERIN ,JULIANNE AND BEATRICE . A PEST CONTROL BUSINESS IS JUST A BUSINESS AND THAT ALL THEY ARE . NOT ONE OUNCE OF QUALITY CUSTOMER CARE OR VALUE TO THEIR CUSTOMER !!!! HORRIBLE

They sprayed our house for ants during a 3 day heavy rains storm which completely defeats the purpose. Then they sprayed our attic where where we store all of seasonal Linens and curtains and pillows and all Of our coats including furs. . I use these for my home editing blogs. However! I thought that maybe they would have tarps to cover all of our personal belongs ( like every painter, contractor, construction crew does) they leave us with a THICK coat of millions of ants in our atttic. Destroying thousands of dollars in fabrics and clothing . I expected AT least come back and clean the ants … they said “ we don’t do that “ So now I have to pay and additional $550 to have some random guy clean up the ants . Sooo disappointing! Highly DO NOT recommend, there is a call to the BBB to investigate this situation. Very u organized and extremely sloppy work !

I had a technician named Joey who came to exterminate the entire house inside and out for many months. We were content with his service until he stopped servicing our area. The most recent visit was incomplete by a new technician (he only sprayed the front of the house, not the back yard because he thought it was locked, which wasn't, he could've pulled the top lever and gotten access to the back yard or could've asked me in person to open it up) so I contacted arrow to let them know today's service was incomplete and I am not happy with service so I wanted to terminate the service after the job is completed for this month. The associate who was on the phone was apologetic and she assured me that she will get someone else to come out and finish the job and also terminate the service for the next month. Today, I get another call from arrow pest telling me I can cancel the terminate the service right away but won't be able to complete the job I paid for January because we are terminating the service immediately or I can pay for next month and finish the job for January and February. Does this make sense?? I paid for January but if I want the technicians to finish the job that I have already paid for I need to pay another month of service charge to complete the job? I will be requesting dispute charges with the bank for an incomplete job and sharing my experience with many others. ---respond to arrow pest control's response---‐- First of all, please don't lie here. Kyle never performed interior, and exterior was done partially (just front). I have NEVER refused his interior service, nor he ever asked. All he said was "I'm here to do the job." When you called to confirm the service, I did ask the arrow pest to come back and finish the job because he never came to the back yard (with proof of video, he just never came to the back yard). when I received second call next day from you ( I never called you, it was you guys who called me) asked if I wanted to terminate the service immediately or not. So I said If I can cancel immediately I do want to proceed, but finish the job, which I have already paid for the January because it wasn't done correctly (basically fix what you didn't perform). your response should be, since you didn't finish the job for January, you should come and finish the job or refund the money for the month of January.

Every time Arrow came out they begged me to write a positive review (including the tech's name as they have some sort of contest each month) and stood waiting until they could confirm I did, so if you're puzzled by the sheer volume of glowing reviews... While Arrow responded promptly to most requests, after our last appt I'm left wondering if they ever really were doing anything at all. We had a seasonal appt last week, and I got home just as the tech was leaving. In our brief chat he said all areas were checked, and there was no activity. We had another company out for a quote for mosquito spraying 2 days later who checked our bait stations while he was here, and they were in fact ALL empty. So I'm not sure if the Arrow guy was too lazy to check them or too lazy to refill them, but he definitely didn't do his job. Obviously we have since fired Arrow.

A young woman called me up to renewal my services today.... instead of starting off the conversation with "hi... how are you... Your service contract is coming up and I would like to schedule a service for your home and speak to you about renewing your annual service with us...." Nope! She starts off by being rude with no greeting gets my name wrong and continues with I want to schedule your home schedule service and you have to pay the service person that day! Really!!! Then I said... I was planning to renew today but I didn't expect to receive a rude phone call... She responded and I quote "you don't have too" Did she not get the memo to be nice to your customers? With customer service and satisfaction being so closely monitored someone at the company should put her through a training course... You just lost a customer! You should give thanks to your ungrateful employee....