Horizon Pest Control

Great job!

Mike provided outstanding service from start to finish. He was friendly, professional, and communicated everything clearly throughout the visit. He took the time to listen carefully to the issues I was experiencing and made sure all of my concerns were addressed. His inspection was thorough and never felt rushed, and he clearly explained the treatment plan and products being used. Mike demonstrated a high level of knowledge and expertise, which gave me great confidence in the service. Overall, an excellent experience—I highly recommend him.

Horizon pest is always there when service is scheduled. The pest control applicators always let us know what they are applying and where they will be working. Very professional and very happy with the service.

The technician was very polite and knowledgeable with a great attitude. The process was clearly explained. Great job.

Horizon is so knowledgeable about pests and how to protect the home. They not only treat your home against pests, but also offer advice on how best to protect your home from future issues

Ronell (Timber) was helpful!

Always attentive, thorough and friendly.

Matthew C. was friendly and took care of our home well. I appreciated him wearing booties inside the house. Thank you.

He was so friendly and diligent!

Christopher was a pleasure to work with. He did a thorough and complete job and easily explained stuff. I am very pleased with my choice.

Super knowledgeable and get the job done

Jeff was outstanding. He explained everything. He was meticulous. He really cared. Such a pleasure to work with. Thank you for everything.

Was very nice and did a great job inspecting our home!

Chad came out to access my problem. He spent over an hour at my house. He seemed to be very knowledgeable. When he left he said he would email me an estimate. I never heard from him. After a week I text him, then left him a message and he never called back. I then called the main office and was told that Chad was on another line and he’d call me in a few minutes. He never did so needless to say, it was the worst customer service I’d ever had. I do not recommend them.

I am totally shocked and I don’t even know how to begin my review. After I call this company someone comes and give me an estimate. Then I had signed the contract as I was informed that the next week the job would be done. When I sign the contract I also put the credit card for the payment which was not changed on their end. I contacted the representative and told me that my Cc was not changed without giving me a reason. Then the same person told me that his office would contact me. Since nobody contacted me I started calling them and nobody answer the phone. Now to make the story shorter after 5 days I still don’t have a schedule date. In conclusion do not sign the contract with them as they more likely are running behind and are keeping the clients stock with them. Last call was saying that may be done on the 30th. So, from one week to 3 weeks maybe if is not going to be another excuse. It is a very unprofessional company and I don’t recommend it.

I been calling the company for almost one month, I moved, I called the company to stop the services until I move completely to the new address, I asked If I had any balance, they confirmed that I didn’t, Now I been getting bills stating that I am late when I cancel the service, I called them on Tuesday (April 1st) they confirmed the account is close, they told me that a manager will call me back, the manager never calls you back. I am feed up at this point, I am hiring a lawyer, I will never recommend this company ever again. Run away, use other honest companies out there. I was going to hire them for my new home, I am not going to use them ever again in my life because of my bad experience.

They charged after cancel the contract request and still didn't get refund back yet. I contacted them multiple times about it. The refund check is not yet received for 3 months.

I recently used Horizon Pest Control for a small wasp issue, but things have worsened after two treatments. Initially, I had only 1-2 wasps occasionally coming inside, but after the first treatment, 10-15 made their way into the house. I called them back for a second treatment after a week, and the following day, I found around 50-60 wasps in one room—some dead, some crawling, and others flying. It was a significant escalation from my original problem. Even after the two treatments, wasps outside are still active, and I’ve been advised to wait another two weeks to see if the issue resolves. While I understand that pest control can take time, I’m disappointed that the situation has gotten worse instead of better. I was expecting a more effective and prompt solution.

Very disappointed with Horizon Pest Control. I was sold on buying a service plan where I would pay monthly and my home would be treated quarterly. In addition, if there was any issues that came up in between the quarterly visits, a technician would come out to fix the problem. I returned home from a weeks vacation to find an infestation of bugs in my home and called for emergency service. Horizon could not tell me when a technician would be able to come out, even after numerous phone calls and a request to speak with a manager, which was ignored. I had no choice but to call a different pest control company who immediately provided me with a technician to come out. After scheduling this service was a competitor, Horizon called me and said we can schedule a technician to come out tomorrow. At this point it was too late. I asked Horizon to offer me a credit since I now had to pay their monthly fee and pay the competitor but they refused. I was sold on a monthly service plan but it has no value.

I never had problems with technicians but none of technicians came to our appointment one day and a representative was so rude when I tried to make another appointment. She did not understand that it is their responsibility to make-up and she should apologize first. Very annoying.

You don’t want sketchy and dishonest people at your house. You don’t want a company that hires disinterested and rude people. Here’s the story, I have a 2 family. No one shows up for the quarterly spray, but I get an email alert anyway about a service that it was completed. I call the company. They said someone did come and rang the doorbell, which was not the case since I have a ring doorbell and I had an eye outside within the window of time they marked on their email for when the service was done. They said the employee also completed service on the other unit of the 2 family, but they weren’t home to answer the door. They have the dishonest employee return to my house and tell me that he didn’t know he had to do both sides, which is impossible because you can’t assume what side is the right side, it would be a total guess. Even in that scenario he would have to confirm which side to do. (But the pattern of dishonesty continues). He comes back and refuses to apologize or accept that it was his fault. Of course he never did anything to begin with so naturally he defends his dishonesty. He asks me if I had any issues and I said no, it’s a quarterly service so he’s supposed to check around himself and see any signs. He said ok and said he will dust the exterior. He goes ahead and dusts only the front door and leaves. He had in his write up that I refused indoor inspection and that he went all the way around my house and serviced the side and rear, which he did not. The company heard my complaints and said a manager would call me, but that never happened. When it comes to your home, the last thing you want are bad people around and going inside your home. You cannot trust this company.

Used these guys several times before. Always good. This time no show. No call. Called service who sent call to dispatcher....nothing. took my business elsewhere. Also...received 4 calls about an hour after I made my appt. They had all my info mixed up with another customer's. DONE....AND I WAS GONNA SIGN UP FOR THEIR ANNUAL PROGRAM THIS TIME...

Technicians are absolutely wonderful. Professional and effective service. Sadly, they are able to automatically renew a contact and continue service without notice, yet once my new credit card was issued and the automatic quarterly payment didn't go through the email notification and phone calls went through. I was unable to get a hold of the billing department for 2 weeks via email or phone. Hopefully they take my feedback seriously to at least email or call regarding the renewal. We moved in September so hopefully the new residents enjoyed 4 months of "free" preventive service in our behalf.