Provider profile

A-Academy Termite & Pest

4.3 stars from 55 customer reviews · 2760 US-9, Howell Township, NJ 07731

  • 4.3 out of 5 stars
  • 55 customer reviews
  • Howell Township, New Jersey
  • Open 6 days/week
4.3
Rating
55
Reviews
Yes
Claimed
Yes
Website

About this provider in Howell Township

A-Academy has been protecting New Jersey homes since 1987 with trusted wildlife removal, moisture control, and insulation services. Our team includes individually state-licensed technicians and licensed animal control officers available 24/7 for fast, reliable service. From safe wildlife removal to crawlspace…

Pests handledrodentsbeeswildlife
Praised forwonderful customer serviceknowledgeable

Rating breakdown from customer reviews

4.3

55 reviews

5
39
4
8
3
0
2
0
1
8

Customer reviews for A-Academy Termite & Pest

BJ

Billy Jackson

1y ago

Clearly don’t have enough employees DO NOT call these people for wildlife issues they refused to help even though they’re supposed to

Provider response

Billy, we're truly sorry your experience didn’t meet expectations. We’d like to understand what went wrong and make it right—please reach out to our team directly so we can discuss this in more detail.

SN

Susan Norcross

1y ago

Great company!! They installed much needed new insulation in our crawl space. Won’t hesitate to recommend to anyone. Thanks Academy!

Provider response

We’re so glad you’re happy with the service, Susan. Thanks for sharing your experience!

YP

Yusuf Pulatov

2y ago

Late by over an hour. They send a tech who clearly doesn't want be there, has attitude and scoffs at me when l asked him to wear a shoe cover. I told him to just leave. Ridiculous company. Do not use

Provider response

We value your feedback, Yusuf, and want to hear more. Please contact us directly so we can address your concerns.

CM

Caitlin Marschner

2y ago

Paul came to my home on a Saturday morning, which I greatly appreciate given my work schedule during the week. He was very friendly, and knowledgeable. I was hearing sounds in my attic and he was able to quickly find the issue and take care of it. Put my mind at ease instantly. Very appreciative for his time and work to tackle my attic critter. 10/10 and will use them again. Thank you!

Provider response

We love hearing from happy customers like you, Caitlin. Thanks for the great rating!

DB

David Bishop

2y ago

They kill the pests.

Provider response

We truly appreciate your kind words, David. Thanks for taking the time to leave a review!

TC

Theresa Crawford

2y ago

The technician Chris was excellent. You need to keep up with the office staff to remind them of the status of your job.

Provider response

Thanks for your support and kind words, Theresa! It means the world to us to know we’ve made a positive impression.

RP

Robert Patterson

2y ago

By far the best the technician was great the service was great I can’t say enough about this company

Provider response

We’re so grateful for your review, Robert! It’s wonderful to know you’re happy with the work we’ve done.

BP

Brittini Palmer

2y ago

I have been working with this company for over a year now. I have had one bad experience with a technician. The company listened to my concern and rectified the issue. I want to highlight Winston, who is a technician that came to my home in the New Jersey area. He is very professional, wonderful customer service, and explains best practices to avoid issues with bugs/rodents. I will be requesting him in the future and he is one of the reasons why I still do business with this company. Request Winston he is amazing!

Provider response

Thank you, Brittini! It’s always rewarding to hear from customers like you.

FF

Free Fall

2y ago

Honest, fair, effective, and looking to help save you money -- not upsell you. Recommend them to my friends.

Provider response

Thank you very much!

VR

vasu reddy

3y ago

Very prompt

Provider response

We’re so happy to see your review, vasu! Thank you for taking the time to let us know how we’re doing.

EM

Emily Meissner

3y ago

My family has been a long time customer of A-Academy. Always great service with knowledgeable technicians. Chris Gibbs was absolutely wonderful and went above and beyond and provided me with peace of mind after a thorough inspection.

Provider response

We truly appreciate your kind words, Emily. Thanks for taking the time to leave a review!

DR

Dawn Reilly

3y ago

Very professional price is right

Provider response

Thanks so much for the great review, Dawn! We’re glad you had a positive experience with us. Hearing this kind of feedback truly motivates our entire team.

LK

Lisa Koonce

3y ago

MAY 2023: Adding to my last review. John returned to treat more pesky yellow jacket and European Hornet issues. As always, he is professional, reliable, and in my mind, a special type of "Superhero" for helping to keep us free from these stinging creatures. HIGHLY RECOMMEND. (Ask for John if he's available!) A-Academy gets an A+ from me. They were professional, knowledgeable (taught me A LOT!), quick and affordable. They are now saved in my phone as my “go to” service if I have issues in the future. If you are reading this review, stop your pest control search because you found your provider. We had a major yellow jacket issue under our wood siding. After trying to treat it ourselves, the yellow jackets started getting into the house. A-Academy’s fast response saved us! We were able to host both indoor & outdoor Thanksgiving festivities without the fear of anyone getting stung. Also, our college aged kids came home to yellow jacket free bedrooms! Thank you, A-Academy!

Provider response

Your review made our day, Lisa! We appreciate the positive feedback.

JS

Joseph Spedaliere

3y ago

Awesome company. They followed through on everything they promised. I discovered a hole in the soffet and a possible animal in the attic. They were able to rectify the issue. All the service techs were professional and personable. Honesty and quality of work exceptional. Highly reccomend.

Provider response

Joseph, thank you for the fantastic rating! Your satisfaction is very important to us, and we’re thrilled to know we delivered.

JV

Jessica Vassallo

3y ago

Property manager uses this company so I was stuck. Bees in the home were never addressed; pest issue continued to recur & worsen; property was never fully inspected (i.e. rodents living under shed); etc. Bottom line, if you want the problem to continue, recur & worsen, these are your guys!

Provider response

Jessica, your experience is not the standard we aim for. Please reach out to us so we can talk more and address your concerns directly.

JP

Julie P

3y ago

John was great! Professional and helpful with information. Have our follow up apt in 2 weeks. Wish us luck!

Provider response

Julie, thank you for the fantastic rating! Your satisfaction is very important to us, and we’re thrilled to know we delivered.

TC

Tom Connelly

4y ago

Chris G came to help with our carpenter bee and roach issue. He was AMAZING. Very helpful in answering all our questions, respectful of our home, and kind with my partner's dog (who was staying with us during the treatment). This company was hired by my landlord, but when I need to get services myself I will be following up with them ***100% because of Chris**** Pricing seemed somewhere between cheap and standard-for-industry, in my lay person appraisal.

Provider response

Tom, thank you for the fantastic rating! Your satisfaction is very important to us, and we’re thrilled to know we delivered.

RL

richard logan

5y ago

Never showed up or called

Provider response

richard, we’d like to sincerely apologize for the frustration you experienced. Please contact us—we’re ready to listen and help.

MA

Michelle Adams

5y ago

I have had a contract with this company for many years. They are to come out every three months. This year no one has shown up. When I called they said they were short staffed and would send someone. They never advised me that they were not able to perform the service I paid for and then when they scheduled an appointment and I made a point to be home they didn’t show up.

Provider response

We are so very sorry to read this and have looked into this situation. As a long time customer of almost 20 years, ( 2002) for your sentricon bait system, we only want you and all our customers to come away feeling satisfied. Upon further investigation and discussion with the technician John, it turns out was actually at your home today at 9:45-10:15 am to perform your OutSide Check of the bait stations. He left a ticket in your door folded up with some additional recommendations for you. We are sorry if you missed him! Also, it seems he is scheduled to come back to your home this Thursday at 8 am to speak with you about your services, provide additional recommendations for you and take care of any concerns you have regarding your sentricon warranty & follow up checks & Services. You are a valued customer to us for almost 20 years, we value you and all our customers and always strive to make things right.

KD

Ken Drozd

5y ago

Had my regular termite inspection today and must say Christopher was great and thorough. He not only checked for trap activity but also around the roof line and foundation for signs of any other kind of problem. He was great to talk to and was happy to answer the questions I had. Called the office to compliment the tech and also found Bill to be great to talk with. They are good at what they do and are great to work with.

Provider response

Thank you so much, we are always happy to be of service to you!

GM

Garrett Murray

6y ago

Terrrrrrible company never on time used them for 2 years and goes past the 2 hour time frame literally every time. They were never on time. The receptionist is very nasty, she has a bad attitude and talks down to the customers. Very obvious they don't care about their customers .

Provider response

We have searched our data base for your name and services and are unable to locate your name. Please contact our office to discuss your issue we are always happy to assist you.

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