About this provider in Merrimack
Your Leading Pest Control Company servicing Merrimack, NH, and Both Central NH and Southern New Hampshire. Our pest control services include the removal and control of Ants, Bed Bugs, Wasps, Hornets, Bees, Rodents, Roaches, Termites and more... We also provide pest control maintenance and protection plans. Feel free…
Rating breakdown from customer reviews
4.8
169 reviews
Customer reviews for Garfield Pest Control
Kathleen Shea
I find Garfield Pest very knowledgeable, polite, prompt and reasonably priced.
Provider response
Thanks very much Kathleen! We strive to bring our customers the best value and your feedback reassures us we're on the right track.
K M
Great customer service experience…..from ease of scheduling, to solid communication, understanding, knowledgeable and friendly. Rich and team were incredible and very responsive. Rich helped to ease my mind and I could tell that he truly cares about his clients and that he takes pride in what he does. I am so appreciative for the rapid response and getting a very unwanted squirrel safely out of our home. Thank you so much!
Provider response
Thank you so much for your kind review. We do take pride in what we do and strive to bring the best value in our service.
Michael Sweet
Ben did a great job checking all my bait traps and providing me with feedback on any activity. I’ve been using Garfield Pest Control for over 10 years and they have been great and responsive when needed. I highly recommend them.
Provider response
Thank you for your review! We appreciate your support and strive to be a better value.
Eric St. Louis
Great Service, Rich listened to my concerns and what I was looking for. Highly Recommended
Provider response
Thanks for your kind words Eric. Our goal is to be the best value for all of our customers.
Beth Osburn
Rich came to my mom’s new condo after she saw a mouse in the kitchen. He checked all possible entries and sealed them up immediately and effectively. Rich was highly knowledgeable, professional, and extremely kind. Garfield has serviced our home for over 25 years and we have been pest free and happy. We highly recommend them.
Provider response
Thanks so much Beth for your kind words! It means a lot to us. We all strive to bring the best value to all of our customers. We look forward to serving your needs in the future.
Joe P
Easy to do business with & results were satisfactory. Would call again
Provider response
Thanks, Joe! We appreciate your positive feedback; it means a lot to us. We strive to be the best value to all our customers.
Karen Dickinson
I have used Garfield Pest Control services for many years now, and in different residences. I have always been happy with their work. They are professional and knowledgeable. I highly recommend them.
Provider response
Thanks, Karen! We appreciate your feedback!
Laura Vincent
I started with Garfield many years ago. Rich is very knowledgeable and professional. I highly recommend their services.
Provider response
Thanks so much, Laura! We appreciate your kind words. It means a lot to us.
Marcia Hayward
Very professional. On time. Did as I asked. Didn’t pressure me for more services.
Provider response
Thanks, Marcia! We appreciate your feedback. We try to be as responsive as possible and bring the best value to our customers.
PAUL COOPER
Highly recommend Garfield because they are very friendly and call before the come just in case you can't be home. Let you know exactly what they are going to do and ask if any other problems that need their attention.
Provider response
Thanks very much, Paul, for your confidence in our service. We want our customers to feel like they got a great value and good communication is part of that equation for us.
Kathleen Hart
Tech arrived on time. Answered all my questions and throughly explained the process involved.
Provider response
Thank you so much, Kathleen. We appreciate your feedback very much. It reassures us we are meeting or exceeding your expectations, which is our goal.
Pamela Kenison
Garfield is the Best! I highly recommend.
Provider response
Thanks so much, Pam! We appreciate your feedback and the opportunity to serve.
jnhusaf
I've used Garfield Pest Control for over 10 years! Their exterior bug and insect extermination keeps my home bug free. They are professional and dependable. I highly recommend them!
Provider response
Thank you so much for your feedback. We are honored that we have been able to serve you for so long and hope to serve many more years of bug free time.
AJ Knust
Saw a review for Garfield pest controll on Facebook. Decided to give them a call for a hornet nest inside the eave of my house. Rich was sent out next day. Super professional and fair pricing. He explained the process they use and suited up. Gotta give the chemicals time to work, but overall pleased with the service.
Provider response
Thanks very much AJ! We appreciate your feedback. We try hard to be as responsive as possible and pragmatic in our approach to meet your objectives.
Adam Meran
Picked Garfield from a handful of reputable options and I don't regret it. The staff was helpful and professional both over the phone and in person. Ben answered all of my questions and worked quickly to take care of my yellow jacket problem.
Provider response
Thanks very much Adam! We appreciate your feedback. We try to bring resolve to every customer's need as quickly as possible.
Darci Bernstein
Garfield Pest is great! Easy to schedule service appointments and even emergency pest services! Friendly, reliable and reasonable! Highly recommend!
Provider response
Thanks Darci! We try to be as responsive as possible to meet or exceed our customer expectations as often as possible.
Maureen Davidson
Timely response to resolving the hornets in my exterior bathroom vent and installing a mesh net. Family owned business, highly professional and reasonable price. .
Provider response
Thank you Maureen! It was a pleasure to resolve that issue for you, and exclude them from getting in again.
Joseph Mckenna
Terrible, didn't get rid of bees missed at least 3 return appointments to try again and again to get rid of bees Not reliable
Provider response
Thank you for your feedback, Joseph. That is not a normal experience for our customers. Some situations when wasps create nests in the ground and under structures can create a difficult situation to resolve. We try to be pragmatic most often to limit the work to resolve and work to repair or restore your property. In this case, we regret this approach fell short of your expectations. Wasp nests can take some time to eradicate if the nest can't be accessed due to the wasps that are still in metamorphosis. This can lead to some minor activity for a little while after the initial treatment like we explained during the first service. We were hoping to avoid tearing into the railroad ties to reach the nest. We will stay with it to resolve the issue however like we always do. Please call the office and we will return again to resolve the issue.
Aurora Taylor
Garfield Pest Control are real pros. They always remind us when it's time to properly maintain our home. They know exactly what they have to do and simply go about their business. GREAT people, GREAT service, GREAT price. Couldn't be happier ................ THANKS Garfield Pest Control.
Provider response
Thanks so much, Aurora, for that feedback. We continue to strive to be a better value for our customers, and it's great when we get confirmation that we're doing a great job.
Brandon Ouellette
Excellent service from this company. We haven’t opted for any treatment yet, but Rich was extremely knowledgeable and just an overall pleasant guy. Will absolutely be coming to Garfield first in the future!
Provider response
Thanks for your kind remarks, Brandon. We believe in educating our customers as much as possible so they understand the problem as it pertains to them and how a resolution would be carried out. We look forward to serving you when you have a need.
Lucas
This was my first time using Garfield. The day of my appointment I waited around all almost all day before calling in the late afternoon to check that status. I was told that there were some callouts and the techs got delayed, which is no big deal, but not letting me know was a bit rude. So we rescheduled to the following week. The same thing happened again when the window they gave me came and went again with no courtesy call to let me know what was happening. It would have taken less than a minute to call or send a text with a new ETA instead of making me wait around with no communication. When the tech finally did show up, he was super polite and answered all my questions. My understanding was that he was supposed to return in a week for a follow up but we never heard from them again. The price was also incredibly steep given the service that was provided. $175 to replace some bait in a handful of traps around the house. For that price and service it was the first and last time I'll use Garfield.
Provider response
I’m sorry you had that experience, Lucas. That is not the normal experience our customers have with our service. Communication is important as you point out and we strive to keep a high level with our customers. Your service did and does include a return follow up service, which we will honor. This is important to gather more details and determine the best pragmatic steps forward to resolve your pest issue. Ironically, you were on our schedule this next week. We’ll reach out to you today to set up a time that’s convenient for you. Thank you for your feedback, it lets us know where we have gaps that we need to fill in order to deliver the type of service we strive to bring to all our customers, new and old.
Moira Blais
Wow! After being a loyal customer for over 25 years I just received my first service of the year. Ouch! Prices definitely went up 😳
Provider response
Hi Moira. I was surprised by your unsatisfactory review because we had to raise prices. You are a valued, long-standing client and a small business owner. We have struggled with not raising our prices, but the cost of materials, labor, and insurance have risen significantly due to inflation. We have tried to absorb as much of these rising fees as possible, but to maintain the level of service we provide as a company, we have to pass along some of the rising costs. I appreciate your many years of trust and loyalty, and I hope we can earn a five-star review from the added value we will continue to deliver to you.
Wendy Myler
The service provided is excellent, the technician is excellent but the scheduling is abysmal. Last year I experienced several "no shows" for scheduled appointments. This fall I booked my appointment and was told I would be contacted with a time frame for the technician to arrive but on the appointed day. I had not heard and when I contacted the office at 1 PM was told "there was an equipment problem", it would be late afternoon. Then I was called and told "a frozen hose hadn't thawed" and I was rescheduled for a day when I said I could be home in the afternoon but got a call at 10 AM saying the tech was on his way.
Provider response
We're sorry to hear you had that experience, Wendy. We take it to heart and appreciate your feedback very much. We're always reflecting on what we do well and where we have opportunities to improve. Although your experience is not a normal one for our customers, we strive to deliver the best and will be using your feedback to strengthen our processes so unplanned circumstances don't interfere with our scheduled services.
Kathy Mosowitz
I was waiting to receive a way to pay online after my service 6/30/23 but only received an invoice. Once I received the way to pay on line I did so. Not sure what happened but I did check back on prior contact from you and saw only invoices. I am sorry that this was paid late.
Provider response
Not a problem at all, Kathy. We're also sorry for the confusion. We continue to work at making it simpler and easier for our customers. We appreciate your long standing with us, and look forward to serving your needs in the future.
Shirley Poulin
The person that came did not introduce himself. He listened to my issue and performed an inspection and sprayed. I’m hoping this resolves my issue. I was happy with the service that was provided.
Provider response
Hi Shirley! We greatly appreciate hearing how we did. Thanks very much for your feedback too. We all do normally introduce ourselves when we meet a new customer. It's not normal that we don't, so we will take note of your feedback to be more mindful of that important piece.
Edwin C
Used to have excellent service Long time customer They became unreliable and had to change vendors
Provider response
We'd like to offer our apology for your experience. Your location is a bit outside our normal service area, but we tried to serve your needs since you were a long time customer formerly from a nearby town. But, we now know that we over extended ourselves. We don't want to over promise and under deliver. We have taken note of this and revised our territory to that which we can accommodate reliably. Thank you for your feedback; as much as it hurts sometimes, we take it to get better and serve better.
Winwel Laser LLC
They were very responsive when I made initial contact. The tech came out, didn’t recognize the type of ant we had in our house, but quickly identified it and came back the same day to spray. Fast forward to 2 weeks later we were still having an issue so I called and spoke to a woman who told me she would call back in a few hours when she got to the office about coming out for another spray. Never got a call back. I waited a week and called again and was told that the following Monday she would reach out to schedule something on Tuesday. Never called. Bottom line is at face value they seem like a great company, but due to some false promises I can not recommend them.
Provider response
I'm sorry that you had that experience. That is unusual. We have been trying to contact you to clear up some confusion. We strive to follow up with our customers and make good on our intentions. Please call us so we can help resolve these issues.
georgette dumont
The person was in an out Did not do a good job Very disappointed with this service Only did around the house and left
Provider response
We appreciate your feedback and appreciate the opportunity to clear up any confusion and make sure you receive the service you expected. Thank you.
TNDPB
We are new homeowners and I called to request basic pest control services. They said they would send someone out Friday for an estimate and would call me if something changes since they were busy. Friday went by and no one came, I called and they said they couldn’t make it and they would call back to reschedule. I never heard back since then a few weeks ago. I would rather have them be honest and say they are not accepting new clients instead of offering poor customer service.
Provider response
We are terribly sorry you've had this experience. It is rare that this sort of thing happens. We are still accepting new customers, so if you could call us, we will certainly respond to your needs.
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