Provider profile

Orkin

4.8 stars from 1,323 customer reviews · 911 5th St S, Great Falls, MT 59405

  • 4.8 out of 5 stars
  • 1,323 customer reviews
  • Great Falls, Montana
  • Open 7 days, Early hours, Evening hours
4.8
Rating
1,323
Reviews
Yes
Claimed
Yes
Website

About this provider in Great Falls

With over 120 years of experience, Orkin is one of the longest-standing pest control companies in America, trusted by homeowners and businesses nationwide. Our expert Orkin Pros provide customized pest and termite control solutions, ensuring your property is treated for pests year-round. Orkin offers targeted…

Pests handledmice
Praised forfriendlythoroughknowledgeable

Rating breakdown from customer reviews

4.8

1,323 reviews

5
1,199
4
79
3
14
2
7
1
24

Customer reviews for Orkin

SH

Sandy Hugus Hanshew

4mo ago

Rob will always be welcome in my home to help with my pests. He was very friendly and thorough and took the time to answer my questions. I feel so much better about being able to get rid of the pests year round.

RR

Ryan Rominger

4mo ago

Great technician, friendly and helpful.

HM

Helenka Marcinek

4mo ago

Very responsive Did an excellent job. Came out promptly late in the afternoon to deal with a wasp nest. Consistently excellent service. Knowledgeable

Provider response

Thank you so much, Helenka! We truly appreciate your kind words and are thrilled to hear that you were happy with our responsiveness and the job we did.

DJ

Debra Jones

4mo ago

Service appointment was scheduled quickly and the agent communicated time of arrival as promised. She was knowledgeable, friendly, took time to explain everything and ask questions to clarify needs. Service was excellent!

Provider response

We're delighted to hear about your positive experience with our service! Thank you for sharing your feedback, Debra.

LR

Leonard Readicker

4mo ago

Very nice person. He was efficient, friendly and informative

Provider response

We're overjoyed to hear about your positive experience with our team. Thank you for taking the time to share your feedback, Leonard.

SF

Susan Falk

4mo ago

Kevin is always on time, cheerful, and keeps us updated and informed on progress and products.

Provider response

Hi Susan,<br>Thank you very much for such a great review! We work very hard to make sure that we are offering the best experience at Orkin. So happy to hear that our commitment was clear with you! <br>

AV

A V

4mo ago

Our organ technician was thorough and very attentive. He was excellent.

Provider response

Hi Anita, Thank you so much for the positive rating and for taking the time to post. We truly appreciate our customer and work hard to earn positive feedback from great folks like you!

EM

Elizabeth Murray

4mo ago

The young man was very polite and very good at his job i will recommend to all my friends

Provider response

Thanks for recommending us to your friends, Elizabeth! We are absolutely thrilled to hear about your positive experience with our service.

JC

j Cowee

5mo ago

Ron does a great job and he is always so kind. He also has a great knowledge of the profession.

Provider response

Your positive experience with Ron is greatly appreciated. Thank you j Cowee for sharing your feedback.

MG

Molly Garrison

5mo ago

Justin is great, very thorough. Knew exactly what I was dealing with and how to treat it. Made me feel better knowing I wasn't the only one with the same problem!

Provider response

We sincerely value your positive feedback, Molly. Justin is dedicated to providing thorough service. Thank you for sharing your experience with us.

SR

Steven Red Cloud

5mo ago

Rick did an excellent job always dependable and does awesome work.

Provider response

Thanks for the positive feedback, Steven Red! We're thrilled to hear that Rick did an excellent job for you.

M

MJoBremner

5mo ago

Ric is very friendly and professional and very polite . He listens to my concerns and goes above and beyond to save me from pests.

Provider response

Hi. Thank you for the 5 star rating.

ET

Elizabeth Thorpe

5mo ago

Tember, my Orkin service representative, did a thorough job of applying the deterrent. She is both adept and knowledgeable; and she answered all my questions. I highly recommend her services.

Provider response

We're glad to hear that Tember provided thorough and knowledgeable service. Thank you for sharing your experience, Elizabeth.

RL

rubianne lander

5mo ago

Amazing !!! Timber Timber!! Absolutely 💯 made me feel so comfortable

Provider response

Your positive feedback is greatly appreciated! We're delighted to hear that you felt comfortable with our service. Thank you Rubianne for reaching out.

MS

MrsEd Smith

6mo ago

The Orkin Man has always been polite and a pleasure to talk to.

Provider response

We're overjoyed to hear that the Orkin Man has been polite and a pleasure to talk to. Thank you MrsEd for sharing your experience with us.

JC

John Choumas

6mo ago

Totally professional, extreme knowledgeable pointed out all of the mess helped with our previous pesticide control company.

Provider response

We are honored to have provided you with professional and knowledgeable service. Thank you John for choosing Orkin.

DA

Desirea Allen

9mo ago

Was here for 5 mins to tell me something I all ready knew but then wanted to charge and outrageous amount to treat the problem. Oh and charged me for the 5 mins he was here.

Provider response

Hi Desirea <br>I’m so sorry. We’re normally known for our exceptional attention to detail, and we regret that we missed the mark. Please reach out to us at (406) 604-7563 to discuss what occurred and how we might make it up to you.<br>

AW

Ailee Wilcott

10mo ago

You should not advertise that you help take care of a mice problem when all that was done was tell me how to fix the problem and not actually do anything except put sticky traps out which i could have done myself for less than what I was charged. There was no plugging up the holes under the sinks. Not looking around the outside of the house for any possible entry points. Wast of money.

Provider response

Good afternoon, I have gotten this over to the branch team to take immediate action for you. I will check in with you to ensure things are solved. We aim to do well by every customer, and we are sorry to hear of this experience.

J

J

11mo ago

Won't even answer their phone to set up new customers, instead, whilst waiting on hold, you get a recorded message stating "that due to an increase in-demand..."

Provider response

Hi J <br>I am sorry for your latest experience with us. We invite you to contact us at (406) 604-7563, so we may discuss your specific personal experience. Thank you!<br>

AD

Amber Deming

1y ago

I paid nearly $400 to Orkin to take care of the mice issue at my house in Butte. After 2 services over 2.5 months, we still had mice. I called Best Pest Control and after 1 service, the mice are gone. Orkin missed simple entry points for the mice so they continued to come in our house. The second time they came, they didn't even do anything! I asked for a refund and nobody will get back to me about that. Complete waste of money.

Provider response

We value your input. Please contact us at (406) 604-7563 to discuss your concerns further.

LH

Leona-Christopher Harrod

1y ago

Very disappointed with the most recent service I received. Due to unforseen circumstances, they had to push back my service date, they then gave me what I had assumed to be an accurate service date so I adjusted my schedule accordingly, but then I received notice they were gonna show up a sooner (only had a days notice) but I couldn't miss them so I made it work; then the day they were supposed to come in got a message saying they were on they're way, but got a following message saying that had to reschedule due to unforseen circumstances. So I was really confused when someone actually showed up. Sadly, the guy who showed up was not aware of the services I normally receive so he was not prepared to provide all of the services. Overall I was very unhappy with the experience.

Provider response

Hi Leona-christopher <br>I am sorry for your latest experience with us. We invite you to contact us at (406) 604-7563, so we may discuss your specific personal experience. Thank you!<br>

JW

Jacquie Wilkerson

2y ago

Terrible Service. Always Scheduled service on days we weren’t home even though we told them several times when we were available and they confirmed our appointment then we would get a text saying they would be at our house on a day we were unavailable. Then they never showed up on time or be a no show. They could never keep their technicians and we were constantly getting different technicians each time. My service with them lasted a few years and we were very patient, but we lost our patience and just canceled further service today. They also raised the price from $55 to $65 a month with no warning!

Provider response

Jacquie, thank you for taking my call today and allowing us to make things right with you. We look forward to protecting your home in the future!

JR

Judith Ragar

2y ago

2 service calls sprayed for yellow jackets. They are still active and numerous. Scott was supposed to return mon. 8/21 or Tues. 8/22 no show, no phone calls!!! I want my money back !! Help! No response from you. Last spray day September 3. All to no avail ! Yellow jackets huge problem still! Seriously, I want a refund!!!

Provider response

Thank you for choosing our services, Judith! We appreciate your feedback and are glad we could assist you with the yellow jacket issue. Please remember that it may take a few more days for the treatment to fully take effect. Rest assured, if you continue to see insects after the specified timeframe, we have your back with our 31-day guarantee.

KE

Kaylee E.

2y ago

I scheduled a service with Orkin and even received a confirmation email. This service required me to remove everything from my kitchen and bathroom cabinets, and then thoroughly clean the spaces before they came. The appt day came and nobody arrived. I called Orkin only to find out that my appt had been moved to the following week. I got no phone call, text, or email regarding this change. It had taken me days to go through all of my cabinets, and I had to take a day off of work, and the Orkin agent had little to no sympathy. They didn’t offer me a refund of any sort and were reluctant to even call the technician to see if he could fit me in somehow. While Orkin may be able to rid your house of bugs, I strongly recommend going with a different company who actually cares about their customers and values communication.

Provider response

Kaylee, Thank you for reaching back to us. I believe our office managers was able to resolve your concerns today. Please let us know if there is anything else we can do before our next service.

TP

Tristen Polk

3y ago

Orkin in the valier area. knocks and leaves hasn’t check any inside traps, Iam constantly finding spiders, and other bugs. Has full permission and signed documentation to come in when Iam not home yet refuses to do it. Iam about to cancel my orkin if this kind of poor quality service continues.

BL

Brandon L

4y ago

They were contracted by previous home owner as part of closing deal to get rid of the harvester ants and any other pest . It was a one year service. The guy would come on once a month and then every other month but he mine as well had not come at all. All he would do is walk around for 5 minutes tops look around and saw it looks good and leave. Every single time we would point out to him either ants or spiders in the house and he would give a reason why he couldn’t use anything to keep them away. He acted like the products he was using was his own personal supply. I found a mouse hole in my closet wall and all he did was caulk the hole. If he did do anything it was a 5 minute conversation basically begging him to do anything. It finally got to the point that we were so sick of seeing ants in our front yard area by our front door we took poison ourselves and took care of the problem. A huge waste of money.

Provider response

Thank you for the rating!

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