About this provider in New Albany
Since 2002, our goal has been to deliver the highest-quality service in the Southeast at an affordable price. By understanding the need for effective, dependable lawn fertilization, weed control and pest control services, we've developed a company culture that is focused on exceeding the expectations of our…
Rating breakdown from customer reviews
4.8
584 reviews
Customer reviews for Lawn & Pest Solutions
Ann Tackett
Great service from Lawn and Pest Tech Ivan friendly and very efficient.
Chuck Gholson
Had army worms for second time. Texted technician on Sunday afternoon and he came Monday afternoon to spray.
Provider response
Thanks for the 5 stars! We appreciate your business!
Micah Misita
They did a great job with my yard and were very responsive and easy to work with.
Henry Edgeworth
Have used 2 other lawn care companies. They are the best to say what they do,and do what say!
Provider response
Thank you for this awesome feedback Henry! We all work to provide an excellent service, and as you say "do what we say." Thank you for the trust you have placed in us.
stephanie Curtis
This team is always prompt to reply and a pleasure to work with for my lawn care.
Provider response
Thank you, Stephanie, for your 4-star rating! We appreciate your support and look forward to serving you again.
Jonathan Aguirre
Who doesn’t love consistency? These Techs go above and beyond every visit. I wouldn’t change for anything!
Provider response
Thanks for the 5 stars! Daniel and Jordan love working for the Aguirre family, and we appreciate your trust in us.
Charlie Young
Great service and a great price! Very communicative team as well.
Kathy Palmer
They work well with you when you need to reschedule several times
Provider response
Kathy, thank you for your feedback; I understand your concerns about the details captured in the footage, and I appreciate you bringing this to our attention. If you need further assistance or have more questions, please feel free to reach out to us via text or call and we will look into this.
Ronda Windham
Our experience with Lawn and Pest has always been exceptional! I would recommend to anyone looking for people who preform a great service and are invested in customer satisfaction!
Provider response
Thank you so much for the great review! We truly appreciate your recommendation and are glad to hear you’ve had exceptional experiences with our team. We look forward to continuing to take care of your lawn and pest needs!
Madison Thomas
Great people,very understanding,
Provider response
Thank you, Madison! We're glad to hear you found our team understanding and welcoming. We appreciate your kind words!
Diane Emfinger
I don't feel like my lawn got the treatment it was suppose to have gotten. I watched the technician and I don't think I got the weed control treatment like I should have.
Provider response
Thank you for giving us the opportunity to address your concerns. I am glad we were able to get that taken care of for you, and improve your experience!
McMinn Blues
Both times yall have come to “Repair” something for me, your tech tried to up sell . The last time it was a gas valve that was covered under warranty, but yall wanted $1,200 for labor. It was less than an hour to repair.. robbery!!!! Way too much. Got another repair guy to fix it for &300… include part. Y’all suck!!!!
Provider response
Sorry to hear you've had trouble, but what business were you trying to review?
Terri Andrews
We have been charged for services we never received. Was charged twice for one month and have not been refunded YET.
Provider response
I see in your account that you were charged twice in error and your account manager discussed this with you. You have a credit on your account that will pay for your future services since you are still a customer with us. If you had rather have a refund for that charge, we can do that. We will reach out to you today to discuss. Sorry for any confusion.
Marla Clark
Not happy
Fern O
I previously cancelled my services with Lawn & Pest Solutions January 2024. They forced their services on me through December 2024. As of December 15, I provided another request for cancellation. I received multiple text, and multiple phone calls from Lawn & Pest Solutions which at this point is harassment, demanding to know why I am cancelling. The ownership, the technicians, their customer service representatives do not understand the words cancellation and are now seeking payment for services they supposedly rendered in January 2025, along with additional charges of administration fees. I thought this was America and we have the right to pick and choose who we do business with. I will not pay for any services rendered after December 15, 2024. Beware of the 5-star ratings. Your response to my post is unacceptable. Your attempt to clear Lawn & Pest Solutions does not work for me, perhaps it may work for readers of reviews, I hope not. Cancellation date was 12/15/2024. All invoices are paid up to the date of the notice of cancellation, therefore any charges after the date of cancellation are suspect and tittering criminal. Recent invoice received has administrative charges and a service that was allegedly done in January 2025.
Provider response
Fern, I am sorry that you are upset. I have reviewed you account and all of your services are cancelled. The only billing you have received is for an application made prior to your cancel request. This invoice is unpaid at this time. <br><br>You have been a long term customer with us, so I am confused that you think we forced services on you.<br><br>Drew did make repeated attempts to contact you-as you stated, people should read our reviews-we are serious about solving issues for our customers.<br><br>Give us a call-we would love to answer any further questions you have!
John T
Not good the past two times they have come to my house they did not spray my yard they sprayed my neighbors yard and charged me both times I have video footage from my ring camera my address is clearly marked on my mailbox, on the curb, and also on my house this is completely unacceptable and there is no excuse for this kind of service!!!!!!!
Provider response
Thank you for speaking with Drew about this and allowing us to correct the mistake we made. The mistake was not intentional, and we appreciate your long term business.
William Milam
Sorry, out of town
Bill Austin
We have been using Lawn and Pest Solutions for about 15 years. Although they were a little higher we chose to use them because we knew the owners and they did a good job. We began with just weed control and fertilizer treatment but later added home pest services and termite treatment and inspections. However we are going to look for a new service because of a problem encountered recently. We discovered we had army worm infestation and called lawn and pest since they are our regular lawn service. They came and sprayed and we thought took care of the worms. We were charged $180 for the treatment which we thought seems high but we paid it. This was on 7/26/2020 and here on 8/20/2020 we found worms again. We called and were informed the we would have to pay another $180 for another treatment even after being long term customers. This is ridiculous. They are willing to lose a $1600 a year contract over $180. I guess it will be their loss.
Provider response
Thank you for speaking with me on the phone about your concerns. Sorry that you are experiencing army worms again. As we discussed on the phone, it is possible to see multiple generations of these in a growing season, and there is no guaranteed prevention available. The Mississippi State Extension Service has some very reliable information available about these pests. We appreciate your business, and hope that you will choose to remain with us.
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