Mite-E Exterminating
Verified38772 W Red Arrow Hwy, Paw Paw, MI 49079
Open 5 days/week
About Mite-E Exterminating
Mite-E Exterminating serves the pest control needs of all of West Michigan. From termites to carpenter ants and more, we provide outstanding service and effective solutions for our customers.
Rating Breakdown
4.8
★★★★★59 reviews
Customer Reviews (27)
Absolute excellent service, I can’t thank you enough
I had an insect concern, mostly stink bugs. Several people said you can’t get rid of them, however, after only one treatment they have been exterminated and I mo longer have a problem. They were on time, communication was great and they are very reasonably priced. Highly recommend them!
I called and email them about obtaining service. Since we rent our home, I was denied service unless our landlord gave permission. He called ( from California, 3 hour time difference). No one answered, so he left a voice mail giving permission. That wasn’t good enough! They want to talk directly to him. I wasn’t going to bother him again, especially since they didn’t take his first call. Very Bad customer service.
Response from Mite-E Exterminating
Thanks for taking the time to share your experience. We’re genuinely sorry things didn’t go as smoothly as you hoped, and we do understand how frustrating that can be.<br><br>Because the home is a rental, our company policy requires us to speak directly with the property owner before moving forward with any service. This is simply to make sure we have proper permission and that everyone is on the same page—it’s something we do to protect both tenants and landlords.<br><br>After receiving your inquiry, our Vice President personally reached out to you by phone and email to help explain the policy/procedure and to try and help move the process forward on service. A voicemail and email were sent, but we unfortunately have not heard back from you. We also tried returning your landlord’s call and left a message there as well, but unfortunately didn’t receive a response back as well.<br><br>We truly do our best to communicate and work with our customers, and we’re sorry we weren’t able to get in touch to sort things out. If your landlord becomes available to speak with us directly, we’d still be happy to help in any way we can.
Tech was great answered all my questions .Would definitely recommend them
Response from Mite-E Exterminating
Thank you so much for the review Marlee!
Very knowledgeable and friendly staff, I would recommend them to anybody needing any pest control. Kurt is the man!!
Response from Mite-E Exterminating
Thank you so much for your wonderful review! We're thrilled to hear that you had a great experience with us.
Great place to go if you have bug problems
Best pest company in the area. Always my first call. Knowledgeable, good communication during entire process, Quality work at reasonable prices. Highly recommended to cure all your pest/critter problems. Thanks to the entire team!
Mite-E does a great job! Highly recommend!
Morgan and Katie are both awesome! They are always spot on and enjoyable to work with. Will never use anyone else. Thanks gals
Great company, great prices, super friendly employees, and communication has been awesome as well.
Great customer service! Techs are very knowledgeable! Would highly recommend.
The team at Mite-e is incredible. They are extremely knowledgeable, professional and honest about what works to solve your pest problems. They have integrity and make sure you’re only paying for the solution that will work. They don’t try and “sell” their customers on things they don’t need or charge a lot of bogus fees. Josh and his crew are stand up folks and I highly recommend them.
You should choose this company!
Am happy with the service. Curtis is knowledgeable and friendly. I will call them again.
Great company with extremely knowledgeable pest control technicians that solve problems.
Response from Mite-E Exterminating
Thanks for the review! We hope to earn a 5 star next time!!
Technicians are thorough and are personable. We started an annual contract with Mite-E Exterminating when we lived in Paw and Paw and when we moved to Otsego - they still service us! It’s a large enough company to accommodate but feels like a small company with how they care about their customers. Between two kids and a dog it’s amazing how we don’t have any issues with spiders, ants, etc. Money well spent. Great company with great people!
Josh and his team are amazing! From years as a Realtor and exclusively using Mite-e to my own home servicing needs-they have been nothing short of First Class Service, knowledgeable, respectful, timely, and willing to go the extra mile. I will always recommend Mite-e, they are southwest Michigans best in pest control and customer service!
Great company, they are consistent and courteous. They seem to get the job done quickly too. We get minimal mosquitoes and bugs now.
I used this company for a mouse problem and for mosquito and insect spraying. They stopped by to look at my home for the mouse issue we were having, placed bait and traps and looked, somewhat, around the house to see where the mice may be getting into. I got a quote for the mosquito and insect spray and decided to go with them. They did not spray that day. They were supposed to come back within 10-14 days to look at the bait and traps and start the spraying. They never came back for either service. I never heard from them again. I received a bill, for the spray, to which I called about, because I had never gotten the service. They apologized and I was told they would call to schedule a time to come back out and check for the mice and I would still be able to get my May spraying service. I never heard anything. It is now mid June and I have never heard from them again.
I have used this company for several years for mosquito control and this year there service is lacking. They have a new employee this year and I assume she isn’t spraying to the extent the guy did last year. Other years if we saw a lot of mosquitoes after spraying they would redo it. This year the mosquitoes were terrible the day after spraying. Bad enough that we couldn’t sit outside. They told me they were too busy and didn’t have enough employees to do any thing about it for several weeks. They did offer me a partial refund. But I expected them to continue the good service I was accustomed to. Paying $500 a season I expected more.
Response from Mite-E Exterminating
We are sorry that your expectations were not met this year. We were happy to refund you for the remainder of the season and are hopeful that you can find a solution that is a better fit for you in your area. Thank you.
They did a wonderful job dealing with our Ant situation!
Contact Information
Phone
+1269-343-6887Address
38772 W Red Arrow Hwy, Paw Paw, MI 49079
Website
www.mite-e.comHours
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