Terminix Commercial

Ms.lynn great job and very good customer service she is always nice and professional and she gets the job done in great time

Very nice

Schedule the service twice nobody showed up

My tech always shows up when expected and will always answer any questions I might have. Great service!

Lynn is great! She’s always ready to help!

The worker Lynn is great at what she does very knowledgeable and does the job well hats off to her

Sweet lady!

John out tech, is always courteous and flexible with inspection appt scheduling. Always knowledgeable and we appreciate his services.

John is always incredibly helpful and communicative at our facility, which helps us provide a pest-free experience for our customers!

Lynn helped us to find the source of our ant problem, finally!

Justin was great

John is very knowledgeable and an expert in his field.

Lynn comes to our warehouse weekly. We appreciate her knowledge and consistency. Thank you, Lynn

Always a thorough inspection. Thanks Dan!

⭐☆☆☆☆ Extremely Disappointing Experience This company being listed as a Sponsored business is very misleading. My experience with Terminix was frustrating from start to finish. Communication was poor, scheduling was unreliable, and the service did not resolve the problem as promised. Despite paying a premium price, the results were ineffective and required repeated follow-ups with no real accountability. Customer service seemed more focused on contracts and upselling than actually addressing the issue. Responses were slow, and when concerns were raised, they were brushed off rather than taken seriously. For a company with such a well-known name, the level of service was shockingly below expectations. I would not recommend this company to homeowners looking for reliable, professional, and honest service. There are better local options that actually stand behind their work.

I would not recommend this company. We signed a contract for pest control and exclusion, but the technicians arrived without enough equipment and couldn’t complete the exclusion work because the areas were already sealed. Despite receiving no service, they still attempted to charge my card $1,350. I stopped the charge, but they continue trying to bill me, and I’ve spent over a month with no call backs or resolution. They even asked me to update my payment information while a billing dispute is still open. If they send this to collections, I’ll be contacting an attorney. ⸻

Company took my $218.00 n I never got service when I called over 4 times they transferred me around 4 times with over 2 hours in wait time . now I’m contacting bank for a refund and dispute I have camera that record and can provide to show no service was don’t this is fraudulent and very unprofessional.

Horrible branch of a horrible company. Contracted to mitigate pests in the attic; Terminix failed to patch the hole; caused thousands of damages to our house; refused to scrap the invoice and sent us to collections, impacting our credit. Specific failures by: Sederick Mitchell, who misled us on the work to be done; Gordon Lewis, District Manager, who lied claiming work was done according to the agreement; John Thomachefski, Operations Manager, who failed in overseeing the work and mitigating the after effects; and Eric Young, Regional Manager, who failed to mitigate the after effects. Terminix is hoping we, personally, will a) pay them $6k for the work they did to damage our house, and will b) pay the subsequent $5k it will take to fix the damages

Terminix is a shim sham company I highly suggest nobody use them they will make promises and never deliver I’ve called them 3 times to get back to me regarding there horrible service and no call back be fore warned

Had a termite inspection scheduled today from 4-5:30. At 5:15 I called to ask for an ETA and was told tech was on his way. At 6 I still haven’t heard anything so I called. I was told she couldn’t get a hold of the tech and his manager would call me right back. Here it is 7 and still haven’t heard anything from anyone!

Set an appointment to get Food Trailer sprayed. Scheduled around availability and towed Trailer to home night before for 8am appointment. 9am no show no call. I called to confirm and appointment was from 8 to 9:30. 10am no call no show. Called to complain (politely) and they couldn't get untouch with Technician Antonio. Decided to wait an hour. 11am No call no show!!! Called again and they got a hold of Antonio....He'll call you right away.....12:30 No call no show and No Call from Antonio.....Half of the day is gone....Would i like to Reschedule???? Are you kidding!!!

I really wish I could leave no stars. I called Terminix a ridiculous amount of times over the past month to get a wildlife inspection of my yard. There are issues with raccoons and groundhogs. And they scheduled appointments but never showed and never called. I repeatedly contacted the office to get answers and reschedule but no inspector ever came out. I was eventually called back on a Sunday by an employee and scheduled an inspection for later in the week. The inspector called and canceled the day of and I still have not received any assistance. I am highly disappointed and disgusted at the lack of customer care and dismissive attitude about helping with my situation. I even inquired if the company services my area or if it is redlining the city. I would never recommend this company and will tell anyone I know the same. DO NOT WASTE YOUR TIME!!!

I’ve never even used this company but just based on their very unprofessional and overly aggressive door-to-door sales tactics, I will never try them out; I would not feel comfortable. On 2 separate occasions within the past few days, 2 of their incredibly inappropriate salesmen stopped by my Shelby Township home. One pulled up on my daughter on a Segway, zooming up to her. And scared her as she did not see him while she was getting out of her car walking into our house. He got incredibly close to her, did not properly introduce himself/company (she only knew because he was wearing a polo with the company’s name), and was being forceful with his approach, asking invasive questions and just creeped her out. In the middle of the conversation after coming up to HER and bothering HER, he rudely answered another call while standing in front of her and expected her to wait while he finished his conversation. She got frustrated and interrupted his phone conversation saying she has to go inside and he needs to leave. Then on another occasion yesterday, another one came up to my home, aggressively and rudely knocking on my front door. He was raising his voice and screaming out why he was there right away—it honestly startled me. You hear of stories of burglars coming up to homes impersonating companies…It felt like that! I did NOT feel comfortable opening the door with that aggressive behavior. Like be more polite and respectful! My husband happened to be on the other side of our property and heard him screaming out, and dealt with him. Salesmen in the field need MAJOR professionalism training and just better customer service. I would never use this company based on these first impressions. Don’t ever come up to my home again either!

I’m honestly surprised that this company has such a high rating. I had such a terrible experience dealing with them regarding a squirrel issue I had. What I thought would take 1-2 months to settle, ended up being around 5 months due to their poor communication and consistency. I am not one to bash companies for a mistake here and there because we’ve all been there, but my goodness. Lack of professionalism is a major concern with this company. They do a solid job, but please be home when they are there working… I’ve had the first guy come out and do something completely wrong and how am I supposed to know? Anyway, try to get a hold of a manager asap and be there when they work… or just consider a different company. Terrible experience. Maybe it’s just the area I’m from.. but then again the customer service reps are no help for the most part. I hope they can all learn from my experience.