Burgess Pest Management

The technician was very pleasant, efficient, knowledgeable.

Excellent service from Burgess staff. Prompt and efficient. Explains and plans ahead for next visit. On a monthly maintenance plan for outside and inside.

Knowledgeable technicians are very much appreciated. Thank you for providing such polite and hard working folks!

Polite as always. Thorough inspection.

had BOB out from Burgess to help with my Mice problem..I was amazed. in 2 visits he took care of a lot of mice. havent seen one since he also left traps and bait and will return in a few weeks..highly recommend Burgess.

Quick service and quick identification of the problem and coming up with a solution. Long time customer.

William showed up on time on the date that he was supposed to be here. I think he knows my house better than I do. We had a problem with rodents and ants and he was very professional on time and very personable. I highly recommend Burgess! They recommended a rodent control company who came out that day!!! Willam treated for ants! He also checked traps and found activity and dealt with replaced traps where needed! I found Burgess while working at a multi property business and so I’ve seen them working for Years!!!

Jessie is our technician, he's awesome to work with. Very customer centric, multi-faceted solutions, quick and easy communication, affordable, reliable, I highly recommend Burgess Pest Management.

Reliable, friendly.

Another great visit.

Technician was pleasant. He explained what treatment he was doing and carried it out efficiently.

Sean did a fine job. I was a bit rushed because I didn't realize he was coming shortly before a meeting I had to attend. It would be good if I could get a heads up the day before.

Burgess Pest Management came to my house about 3 years ago and helped my husband and I get rid of a pretty good mouse problem in our home. If you have a rodent problem in your home call Burgess Pest because they are very aggressive in getting rid of the rodent problem once and for all.

Bob Fox has been coming to our home as needed since August and each visit he is respectful, kind, efficient, and prompt.

The gentlemen were very nice , considerate and explained everything they were doing.

Once they get your credit card information good luck in trying to cancel the bills!

On Tuesday (12-23-25) around 3:45 PM, the driver of a Burgess Pest Management truck was aggressively and recklessly driving South on MA-18. If this is evident of their hiring bar, I highly recommend looking elsewhere for pest management—plenty of options. They were using their phone, tailgating with their high beams on, swerving into oncoming traffic, and using the shoulder to aggressively pass people crossing intersections after green lights. In the photo my wife took, you can see how close they were to the person in front of them while we were all traveling the speed limit (IIRC 50 MPH). By repping the business name with this shameful behavior, they’re not only going to earn a bad reputation for the company, but also the watchful eye of MA DOT, which isn’t fun for anyone. Plate number X84797.

Burgess Pest company has not resolved the rodent infestation in my Cambridge apartment going on 6 months. Inspectional Services have come observing live rodents. I would not recommend this company for a swift resolution. While I keep a meticulously clean house, I live in squalor and risk for diseases rodents carry as they nest and move around in all areas of my home. I will continue documenting this as it’s also a violation of health and sanitary codes.

I have been trying to cancel a plan for a couple months now. I have called the office and havent gotten past the voicemail. I have sent emails. I have messaged the chat bot. Theres nowhere on the website to cancel. I am beyond myself on this... the install service was lovely but after this. Strongly avoid.

Stay away. They are very dishonest about their pricing structure and what their plans cover. Then they promised me a discount that never happened. The removal itself was fine so I guess call them if you're a rich person who doesn't care if you get ripped off

This is the only pest control company that advertises with SOOOO MANY commercials. Is it because they are that good???? Maybe! But I believe they advise SOOO damn much is because they are that desperate. And any company that is that desperate clearly says that that company has some issues!!!!!!! SO BEWARE!!!! They spray a deadly chemical inside of you cabinets where you put your food and I side your utensil drawers where you store all of your silverware and stuff. But worse of all they leave big puddles of the chemicals all over your floor and not wipe any of their mess up!!!

Typically this would be a 5 star review. However, the customer service rep named Ashlee ruined it. We have been a Burgess customer for the past several years, but will be moving forward with a different company. We usually speak with Lisa who is pretty good and always schedules us promptly. Ashlee on the other hand didn't. I have had to make a few appointments due to ongoing issues at our home. My husband has had to make the last two appointments because i have been working double shifts. This is now the second time that I can confirm Ashlee has texted my husband after hours from her personal phone asking about our home and how the issues we have are going. I have to say I find this inappropriate to say the least. We have now taken our business elsewhere. On another note, anytime either of us have called in it is extremely chatty and we constantly hear "office drama". Also not very professional.

We paid 100 bucks a month, the only thing they actually accomplished was killing the ticks. They never did any of the checks they claimed to have. I canceled a few months back because i paid for a year and literally still had every pest i started with besides the ticks. And i just went into my basement, THEY NEVER CHECKED ANY OF THE TRAPS THEY PUT IN THE BOXES. I just went through every trap i "know about" (they never showed me them all) and every trap that was in a box either had bones in it or the bait was so moldy it ate itself. I was wondering why i had such a crazy infestation of flies this year and last year. Bottom line we paid $1700 for 10 bucks worth of traps and a years worth of lies and less ticks. Avoid if you can.

I was in the process of selling my house (under contract) when I noticed a house mouse or two. I called burgess looking for a simple setting of traps and filling of holes so the next owner wouldn’t inherit them. I received a quote for over 1k for a year long service plan. I told the sales rep I just wanted a one time service that I was moving out in two weeks. He said we don’t do that. All they want is a monthly subscription. Don’t waste your money. Called another pest control company and they solved the issue for $150 over two visits.

Not the best company. They'd come in for ten minutes once a month and get paid then leave. I had a mouse infestation that got worse after they'd show. I hired a new company and within a month our infestation was gone. But I have signed and paid invoices, a cashed check they cashed but are still sending me a bill for. Check your records before sending bills. Each date they're saying I owe I have proof I paid. Not a great company. Will never do business with them again. Unless your technician pocketed the money is on your end because he signed the invoices as paid.