Rove Pest Control

Kevin is hands down the best exterminator I’ve worked with. He is professional, punctual, and extremely knowledgeable. From the start, he took the time to thoroughly assess the issue, explain exactly what was going on, and walk me through the treatment plan. What really sets Kevin apart is his attention to detail—he doesn’t just treat the problem, he finds the root cause and makes sure it’s fully resolved. You can tell he genuinely cares about his work and his clients. He was respectful of my home, easy to communicate with, and delivered results that actually lasted. No shortcuts, no guesswork—just quality service done right. Highly recommend Kevin to anyone looking for a reliable and effective exterminator.

Rep was polite and courteous, even went above and beyond breaking down some large boxes for me

I've used Rove/Greenix for many years. They treat my home seasonally and respond quickly to special requests. Before I contracted with Rove, I had a serious problem with ants and spiders. With regular visits, I have no problem with these pests any more. And if a problem does arise, I just call and they deal with it. My technician this visit, Kev, was excellent. He was safe, considerate and thoroughly professional, treating my house the way I wanted and answering any questions I had. I continue to be very satisfied with Rove Pest Control.

Kody was kind efficient and easy to talk with. Told me all the steps he would be doing for the treatment

Benjamin performed service both inside and outside my home. He was thorough, answered all my questions and put me at ease. He was both knowledgeable and professional.

Great team memeber, really helpful and goes above and beyond. Very informative and helpful. Thank you Kody!

Kev did a great job inside and outside of the house He was very through and interacted well with my dog. It was a pleasure to have him service our home

Kev was very nice, professional and took some minimal required remedial measures . I can very happy with his professional ism abd helpful attitude👏👏

Kev was great. Extremely knowledgeable and friendly. We've had nearly zero spiders in the house for almost a year now.

Kody was great!!!

Great experience with Kody! He was knowledgeable and helpful about our pest issues and provided great customer service.

We have a monthly service with Greenix, and their technician Kev came out this week and was wonderful. He knocked on the door to let us know he had arrived and to check if there were any issues we wanted him to be aware of. My teenage kids were home and let him know everything was all set. Our dog can be a little rambunctious, but Kev handled it without any trouble while my son kept him in check—and he even gave my son a Slim Jim for the job, which was such a thoughtful touch. The service was completed efficiently, and we received a detailed service report both left at the house and emailed to us. I couldn’t be happier with the service or the staff. Even our dog, Frankie, is now a fan!

Kev was great. Strong communication and customer service. Took the time to talk and explain changes in the company and very knowledgeable

Fantastic caring company. Really make an effort to do the right thing.

Kev is a great guy who takes ownership in his service. Competent, friendly and helpful. Good guy and a good company.

Greenix/Rove is not the first place I tried but it's the first to be 100% successful in getting rid of our mouse problem. Special thanks to Kev for educating us on "mouse life", for endless patience in answering my stupid questions and for being so thorough in his work.

Kody came today to remove the mice that were trapped. he was very understanding , extremely well behaved and a great listener. he paid attention to all the details and provided with the rite solutions, did not rush at all. I would love to have him back whenever we need any service from Greenix. Thank you Kody !

Thanks Kev for the professionalism, efficiency and humor!

Great service provided by Kev. He is knowledgeable and quick.

Highly overpriced. They pile on unnecessary fees and charge for the smallest things. I spent over $700 with this company and my issue still wasn’t resolved. When I asked to cancel the monthly service because they clearly couldn’t fix the problem I was told I’d still have to pay a cancellation fee. Avoid this company. In my experience, it felt completely like a scam.

We purchased the mini-splits for heat and AC for just over $50K and they installed them but then they stopped working after 8 months. We emailed the service people and the installer. We couldn't get anyone to come out for weeks. Then we finally got someone who said it was a fluke thing and fixed it. Again about 4 and a half months later, they stopped working again. At this point, it had been over the year and charged us $149 to come out. The whole experience of calling and emailing over and over again has been awful and super frustrating. We feel like we have no recourse and now once again, under 2 years, our mini-splits aren't working again. We are dreading what is to come in terms of getting our mini-splits working properly. We know they told us it was a fluke but it's pretty quickly becoming the norm. :-(

Very unreliable service..we informed the company about the exact location of wasps in our backyard and we were assured that treatment would be effective..A week later, we were out in the backyard when wasps swarmed us from the same location and my wife suffered multiple wasp stings leading to severe anaphylaxis and a visit to the ER..Will not recommend this company to anyone..

Terrible. Don’t use them. They only got half of the hornet’s nest and not the hornets are rebuilding it. I called to ask them to come back to finish the job, and no one responded to me. I didn’t want to even give them one star, but I had to in order to post.

Update: My service was scheduled for today, between 12-2 per the email that I received from Geenix. Changing this review from 3 stars to 1 due to no one showing up at all today despite confirmation of the appointment yesterday. This is really sad since Rove used to be amazing prior to the acquisition. I am now searching for a new provider for my quarterly treatments and other needs. I would recommend others avoid this company now given my experience making this appointment paired with the no-show today. This is unfortunate to write because Rove has been AMAZING since 2017 for us however recently they were acquired by Greenix and the experience has not been the greatest for my initial outreach to them. Rove was very easy and quick to work with! We have the quarterly plan and have had them out a few times in between treatments as needed. I just spent 20 minutes on the phone trying to schedule service, about 4 minutes was with the first rep then had to be transferred to a second representative. I was told services in between the quarterly services are still included however must be scheduled 14 days after the quarterly service date. This never was an issue with Rove. I was put on hold while the representative got permission to schedule, that never happened with Rove. I was told the day, not offered multiple days or asked best day, which also never happened with Rove. Unfortunately this first experience with the call center was not great or what I had experienced with Rove. I hope the service is better.

Long story short, they lied. Charged us and never came to our house. Don’t hire them. Hired Rove to come and remove a hornets nest in our yard and spray to prevent them from coming back. The day they said they would come I stayed home, never got a call and no one ever came. Then, that evening, they sent an email saying that they had come by and finished the service. BS. I was home the whole day. The nest is still in the bush in my backyard, hornets happily coming and going from it. Called the next day and they couldn’t explain what happened. They appear to have no oversight of their technicians and no tracking of who is doing what jobs and when. Now our yard is still unusable for our dogs (who have both already been stung) and we have to wait to get someone else out to remove the nest.

We have had Rove Pest Services for about a year. We asked them to take care of a hornets nest, but we were signed up for a contract. We were willing to engage because of our location and our likelihood of having pest issues. Things went poorly when they put bait behind our vents and something died there. The smell was atrocious. We asked them to come back out and they told us they would not remove it, and we had to wait it out. They otherwise came back for a few more sprayings for mosquitoes, ticks and general insect abatement. This doesn't seem to have had any impact. We are constantly overrun by insects, and our dog regularly comes inside with ticks from the yard. It's been about a year and with the exception of a hornet nest removal, there hasn't been any change in insect activity. About a week after they last came to treat, we had a carpenter ant infestation. As with all calls we have made to request services, they aren't able to get technicians out to us for more than a week at a time. Now another rodent has died behind the walls and we are bracing for another few months of the smell of death, right in the middle of hot summer while our outdoors is terrorized by insects. I called to cancel our contract. The manager was remorseful and offered to increase our service frequency, but I explained we have not had any impact from services we have already paid for, and we can't keep paying for a contract that does not deliver on the services promised. The only good part of our experience was our technician, Kevin. This guy is fearless, intelligent, capable and all around world class customer service.

Hi everyone. I believe this is my first review on google and unfortunately it is not a good one. Please be cautious that the sales tactics and customer service are extremely disappointing. Before service started, the tech asked to leave a review. I found it to be strange so I told him to hold while I’ll write a review. Before I started typing a review (not this one), I found similar situations where they tell you to leave a review just like mine. I was uncomfortable with this and before I could stop him, he already “performed services” and left. I was working/studying while I was on the phone so I guess I could have stopped him in between but why start working when the customer told you to wait? I’m sure the people at the company are great, but when I brought this to the attention of the helpline, the customer service reached out to their superiors and they insist on us paying the bill. We brought this to our banks attention and they already filed on the consumer report to escalate the situation. Please read this before moving forward with this service!

Mossiah came to explain their services. We chose to not go with the company because we already have another service taking care of us. Sales were pushy and used scarcity tactics, and reviews are very biased here - as they ask for 4-5 star reviews and ask you to do it in front of them which really discredits how all the reviews work. The other tactic they use is "discount available only today" "because we are in the area" and a "herd buying" philosophy (your neighbors are also working with us with name drops). This may be industry practice, but we don't go with companies that do this. It's also amazing how many issues these people are able to find that are having 0 impact on the quality of your home and they happen to just be the perfect solution. It seems to be company policy to solicit reviews. They bring young sales-man and appeal to your emotion ( I am out here in the rain - I am going to get going) to bring business (but then when you say no and are going to think about it) - they are willing to come back in "30 minutes". Initially left a positive review to help Mossiah (so his boss can see and help him) but then really realized what this company is about. They love using discounting and reducing the rate so you feel like it is a good deal and forget about how much you are paying for a service you weren't even needing/looking for. Already know the owner is going to deny that this is their policy or sorry that this happened - as they continue to do on Yelp and Google for bad reviews.

A salesman came to my door today. He was very nice, and I don't want to mention his name because it seems Rove is soliciting Google reviews from people. They're falsely soliciting 5 star reviews in the guise of giving the employee a good review. Shame on you for destroying consumer confidence.