About this provider in North Quincy
Local Woman-Owned Pest Control Company, in business for over 30 years
Rating breakdown from customer reviews
4.8
227 reviews
Customer reviews for Ladybug Pest Control Services
Judy Hawker
Always real person response on phone which is great. Very professional, on time, great techs. 😊 and gives me peace of mind, that critters not invading my house.
Provider response
Hi Judy, <br>We really appreciate you taking the time to share your great feedback. We're always happy we can help, and we appreciate your continued business!<br> -Ladybug
Kimberly Freeman
I’ve been dealing with Lady Bug for some yrs! They’re reliable and professional and all around excellent company to choose.
Provider response
Hi Kimberly,<br>Thank you for your continued business! We are so glad we could help, and we appreciate you taking the time to leave us a great rating and review.<br>- Ladybug
Phil Buckley
Great response time and quality of service. Office and field are friendly, courteous and professional. I highly recommend Ladybug!
Provider response
Hi Phil, <br>Thank you so much for taking the time to share your feedback! We're so glad we could help and that you had a great experience.<br>- Ladybug
Doron Bracha
This company is well organized and established, they have the knowledge and experience, and the necessary gear for the job. They helped us twice dealing with mice in a two-family home in Roxbury. The communication and customer service were great. Keep in mind that pest control is not an exact science, things can get messy in places that are hard to reach, like under kitchen cabinets and appliances. Even after we hired a masonry contractor to fill and seal cracks and openings in the foundation walls around the basement- there were still mice running around, maybe they already built a nest inside the building. Ladybug helped us fill openings along edges of floors with steel wool, and we added sticky mouse traps and ultrasonic rodent repellers (don't use those if there are young kids or pets at home). Good luck !
Provider response
Hi Doron,<br>Thank you so much for taking the time to leave us five stars and a great review! We're so happy we could help.<br>-Ladybug
Many Mango
The Tech was awesome and quick I will recommend your services to everyone who needs pest control
Provider response
Hi Mary,<br>Thank you so much! We appreciate that, and thanks for taking the time to leave 5 stars and such great feedback. So glad we could help.<br>- Ladybug
Bill Furness
Well run company. The technicians are very thorough and provide great reports. As a facilities director that is very important. Bill
Provider response
Hi Bill, We're happy to hear you had a good experience! Thanks for leaving us a great review, too, and we appreciate your business!-Ladybug
Jake McKinnon
Just had Angie from Ladybug pest control arrive on time and proceeded to mouse proof my home. I’ve used this company before for ants and they too were abated. (the ants) Angie was friendly and kind, knowledgeable and helpful. I hope Ladybug’s services will no longer be needed at my home but, in the event I need them once again, I’ll have no problem contacting them again Jake
Provider response
Hi Jake,<br>Thanks for taking the time to share a five star review! We're so happy we could help, and we've passed your great feedback along to Angie. <br>-Ladybug
Philip ODwyer
All I can say again is that your technician Ronnie is outstanding. Polite, respectful and so professional and knowledgeable and always on time!
Provider response
Hi Philip,Thank you so much for taking the time to leave us this great review! We'll pass along your feedback to Ronnie, and as always we're so glad we could help!<br>-Ladybug
Thy Nguyen
Excellent Silence up
Provider response
Hi Thy,<br>Thank you for taking the time to leave us a 5-star rating! <br>- Ladybug
Bob Evans
Technician literally sprayed all over our cooking surfaces. We have cast iron grates on our stove and now there are chemicals all over the surface we use to cook our food on. Along with leaving our kitchen a total mess
Provider response
Hi Bob, <br>We're so sorry for your negative experience! We have searched our database and could not find you as a customer. We always want our customers to be satisfied, so we ask that you please give our office a call so that the situation can be resolved.<br>- Ladybug
Rich Kelleher
Just had Ronnie over to review the property. Great guy - could not recommend more. Have been using Ladybug for years at my home in Braintree and will be asking for Ronnie in the future. Professional and made a somewhat unpleasant experience (let's face it) an easy and relieving visit!
Provider response
Hi Rich,<br>Thank you so much for taking the time to leave a great review! We're happy you were satisfied with Ronnie's service, and we'll be sure to pass your kind words along to the team.<br>- Ladybug
Hieu Nguyen
Ronnie is thorough, patient, and overall just incredible! Highly recommend Linda, Ronnie, and the Ladybug team!
Provider response
Hi Hieu,<br>Thank you so much for your glowing review! We're so glad we could help, and we will pass your feedback along to the team.<br>- Ladybug
Mike H
Ronnie was our exterminator. I found him personable and knowledgeable and committed to eliminating our mice problems.
Provider response
Hi Mike,<br>So gad we could help! We've passed your positive feedback along to Ronnie. Thank you for taking the time to leave us a five star rating and review!<br>- Ladybug
Lois Powers
Have an annual plan & the company has consistently been responsive and helpful. Highly recommend.
Provider response
Hi Lois,<br>We're so glad you're satisfied with our service! Thank you for taking the time to leave us a great rating and review.<br>- Ladybug
Eileen Flibotte
Very professional and got the job done…Bald face hornet free Thank you
Provider response
Hi Eileen,<br>So happy we could help! Thanks for taking the time to leave us a five star rating and review. We appreciate your business!<br>-Ladybug
Kristin Filo
Came out same day I called. Gave good advise and haven't seen evidence of activity since. Great work!
Provider response
Hi Kristin,<br>So glad we could help! Thank you for taking the time to leave a great rating and review. <br>- Ladybug
Justin Johnson
They have an aggressive driver who sideswiped my vehicle trying to force their way out of a parking garage that caused damage to my vehicle. My family was frightened it was going to be a road rage incident, so they drove off. Not a safe way to operate a vehicle, the driver needs to calm down and have some patience.
Provider response
Hi Justin,<br>We have no record of a phone call from you regarding this incident. Please call our office immediately at (617) 745-0044. We are taking this accusation very seriously. Again, please call our office to provide details of this incident. We are awaiting your phone call.<br>Thank you.<br>-Ladybug
John Dough
Terrible, just terrible
Provider response
Hi John, we are so sorry for your negative experience. We have searched our data base and did not find you as a customer. Please call our office so we can discuss how we can improve your experience. Customer satisfaction is always our goal and we look forward to hearing back from you so we can resolve this ! Thank you,-Ladybug
Tina J.
Thank you for your time and your concern for taking care of the issues that we had at our home. God bless the Johnsons.
Provider response
Hi Tina, We appreciate your business and we are so happy that you had a good experience with Ladybug! Thank you for taking the time to share your feedback.<br>- Ladybug <br>
Kevin Fry
Had to call to make an appointment to set something up, so I decided not to. Maybe some other time, but not everyone likes talking on the phone to set something up. There should definitely be other ways of scheduling or setting something up.
Provider response
Hello - We’re sorry you had a less than satisfactory experience. At Ladybug Pest Control Services, we strive for 100% customer satisfaction. I encourage you to call our office at (617) 745-0044 to discuss your experience with us. Thank you and we hope to hear from you soon.<br>- Ladybug Pest Control Services<br>
Sockythe Sockpuppet
They showed up late and tried to charge for units that they never treated it was funny because the error was always in their favor will never use them again
Provider response
Hello - We’re sorry you had a less than satisfactory experience. At Ladybug Pest Control Services, we strive for 100% customer satisfaction. I encourage you to call our office at (617) 745-0044 to discuss your experience with us. Thank you and we hope to hear from you soon.<br>- Ladybug Pest Control Services<br>
Cindy Krausser
No good..never got to the root of the problem!!I i had another exterminator team come in and addressed the problem immediately! They got to the source of the problem and now I'm fly free!! Ladybug suggested opening windows and gave me fly paper...not good enough!! Needed to pay more attention to the site!! Would not have them again!!
Provider response
Hello Cindy,<br>we're sorry you had a less than satisfactory experience. At Ladybug Pest Control Services, we strive for 100% customer satisfaction. I encourage you to call our office at (617) 745-0044 to discuss your experience with us. Thank you and we hope to hear from you soon.<br>- Ladybug Pest Control Services
Merci Magia
This company has no patience when they make a mistake. I scheduled a service, they messed up and went to the incorrect address. Called spoke with Linda, the owner, and Caleb, the account manager, both agreed to have it redone. Comes the day scheduled and they claim to have shown up. I expressed the importance of the job needed due to severe health conditions of one of the tenants in the house. To which Linda the owner said I don’t care. Yet she charged me for their mess up. Screamed over the phone when I complained about her trying to reschedule it 3 weeks out from the original date. If you schedule them know that the contractors are professional. But the owner is extremely rude and has no sense of understanding to certain circumstances when HER team messed up. They have come out to two of my properties and did a job were the rodents returned again and again. Wont use them again due to the owner’s lack of professionalism.
Provider response
We are sorry for your less than satisfactory experience. Please call our office for a refund. Thank you!
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