Catseye Pest Control - Hopkinton, MA

I rate CATS EYE with the highest level of satisfaction. Professional, knowledgeable & thorough. I’ve had ok interventions with other services, but CATS EYE is superior.

Interaction so far have been very positive

Great as always

We are very happy with the services provided by Catseye. Their technician, Frank H., is professional, efficient and does a great job keeping our home protected from all sorts of critters !!

They are very responsive and was able to provide a plan that hopefully will resolve any issues.

Frank always does excellent work

Excellent service, on time & professional.

I am a maintenance manager at a building. We just started using their services and so far they’re great. They definitely know what they’re doing and help with pest control needs.

Colby was polite, kind and considerate.

Always professional and thorough. Paul is great to work with.👍

Great tdchd, dedicated to fixing issues that you bring up.

I have only had two interactions with cats eye pest control and so far they have been great. Different packages depending on needs, diligent field operatives, and seem to get way more aggressive with trap laying and pest removing compared to other pest control services I’ve tired! Use em!

Very happy with Cats Eye, we have had them out checking the property and cellar for years now

Really thorough service. Expensive, but did the job well. Highly recommend. They come with a free assessment which built more trust in their services.

Cody was able to successfully solve my problem I continue to be impressed his kindness and professionalism I highly recommend working with him!!!

Cam is the best. He cares about his clients and goes the extra mile in everything he does. I cannot recommend CatsEye and specifically Cam enough. We went from squirrels, mice, and ants treating our house like their own personal bed and breakfast to peace and quiet, all thanks to Cam’s diligence and attention to detail.

I had a mouse problem so I got cateye in. I was going to spend $7090 on a solution and they were sending a technician to put traps in my house and they were coming weekly to check the traps. Well, tech came, put a few traps in part of my basement and maybe two traps in my kitchen. He helped himself to a bottle of wine in my basement. Couldn’t be bothered to go into the attic. When I sent an email to complain, it was ignored so I cancelled my construction. Then they had the audacity to send me a $960 bill. Not sure what’s it’s for. This company is the biggest scam out there.

We called Catseye to address a specific pest issue. A sales rep came out and we agreed on a contract and paid $900 for an annual plan. They came two days later and did not address what I had discussed with the sales rep. I called and he said he would get it dealt with. End of day came and no progress. We decided this wasn't a good fit for us and to cancel our plan. The contract has a 3 day no questions cancellation policy with full refund. Catseye told us we would have a full refund in 7-10 business days on June 13, 2024. It is now July 15 and we are still waiting on that refund. I have called numerous times and they just keep telling us the refund is on the way, which at this point I don't have much faith in and it's looking like we will need to file a charge back with our credit card. Please be careful if you decide to sign a contract with this company and be aware of what you are getting into. Edit: I want to update with how this was resolved. After calling and letting the company know I would be needing to file a chargeback, Catseye initiated a refund but only for $350. I let them know this was not acceptable and later that day they pushed another refund of $550. It took over a month and constant phone calls to get this company to honor their contract terms.

BEWARE BEWARE BEWARE BEWARE BEWARE They did absolutely nothing that they said they would do, even after complaining they just lied about it because I checked behind them. They don’t seal anything they’re unorganized and they lie to you to get in the door. Unfortunately it was my girl that was home to deal with the salesman and he completely took advantage of her. I’ve also met past employees that told me they don’t train their techs they give them a caulk gun and tell them just do random spots to make it look like you know what you’re doing. Save your money they scammed us out of $1000 and didn’t fix a thing. The kid on the phone laughed about it and was mocking a customer that just paid them. Disgusting do not use them.

In the past few months they have missed not 1 but 2 appointments and my husband has to call 2-3 times before anyone will get back to him or send someone out. This is after we have a set scheduled appointment each month where they just no show. Our problem has gotten worse! Nothing has been done but throwing down some traps. I could have done that myself. Waste of money. LAZY and USELESS service. Save your money and use someone else or go buy traps since that is all this service is good for.

Hired for mole treatment, may as well flushed $900 down the toilet. I hired Catseye for mole treatment and if anything the moles are more active now than before. 24 hours after the first treatment the moles left my mulch beds and began moving across the lawn. so I called and they came back for a 2nd treatment. It seemed like as the technician was pulling out of the driveway the moles just moved more and more into the lawn. So I called and asked the reception what we should do and she said a manager would call me. That was last week. I did not get a call so I called back and I was told again a manager would call me. I did not get a call. Meanwhile the moles are mocking me eating up more of my yard and ruining my lawn. I called again today once again was told a manager would call me. Still no call from a manager. I need to know are there things we could do differently or other treatments. Do I have super moles that are immune to the carbon monoxide? The technician basically said two words when I asked him when he came out for the 2nd treatment. Before Catseye came to treat my yard I had one mole hill. Now I have a dozen (will try and add pictures). I don't blame them for making it worse, but clearly they didn't help and they didn't seem to care too much either. There has to be someone better out of there with better customer service. I cannot recommend using Catseye.

TL:DR- cats eye is the ultimate scam company. Do not waste your time or money with this dishonest company! This is a company of scam artists. They take advantage of people in a vulnerable position. They offer solutions that don’t work and get off by saying they don’t warranty anything. I asked the manager for a breakdown of why our costs were so high and he said “we don’t have that information.” Which to me means - we pull a number out of our hat to see how much you’re willing to pay and trust that it’s a rip off. He also said that he would come to our house and speak with us about why we are so unhappy and we never heard from him nor did he show up. We saw little improvement and the mice that they caught were left decaying throughout our house because they never came to clean up. We were promised that they would vacuum and sanitize all rodent droppings. This also never happened. When I say we were ripped off for a very large sum of money, I am not exaggerating. We are embarrassed we ever signed the contract but hopefully it saves others from being ripped off. Do NOT hire cats eye!!!

We paid $900 for them to set up mice traps in our house and then paid $90/ month on top of that. Good luck trying to get them to come out and actually do something. Oh don’t worry, they will come bi-monthly, just kidding, they only come when you call to see when they are going to come. We are in the process of moving out of our house, we called them to come pick the traps up, what happens, they picked up half of them, and some of them still have mice in them. I’m actually confused of what services they provide because they clearly can’t pick up traps that they put down. Trying to figure out what we paid so much money for.

I was absolutely stunned when the technician appeared without a mask. When he saw I had one on, he asked if he should wear one. I asked if he was vaccinated, and he told me no, and asked if I wanted him to wear a mask. I said absolutely and that he should not come anywhere near me while in our home. I am astounded by this company not only apparently not requiring vaccinations for employees, but allowing them to then enter customers' homes in their state. With COVID continuing to run rampant this is grossly irresponsible and unprofessional.

I’m a current customer. Reported carpenter bees and showed service provider the location. Since I had already sprayed, I had to wait a couple of weeks for them to treat (understandable). Called and scheduled the follow up appointment for 2 weeks later with details of the bee issue and location on house (said I didn’t need to be home because they had enough information). They came on the appointment day and did routine checking for other pests, but did not check or address the bees (received email report of service provided). I called over concern that issue reported was not addressed or checked during service visit. Received apology and promise that they would check with the technician and call me back same day to schedule a follow up visit. A week later still no follow up call. I called and had to repeat the situation, to then be told that they could not fit me in to the next service dates in my area because they were already booked (despite the fact that they had not provided the service they agreed to complete during the last visit). And could not tell me when they could get to me next, nor would I be getting a call with an appointment date in the next couple of days. Best they could say was that I should get a call back within a week telling me when they could get to me. I understand scheduling constraints, however, just seems like higher priority would be given to addressing past problems they haven’t addressed yet vs continuing to schedule more. Disappointed with the scheduling prioritization and quality and oversight of of service completion.

Signed up for their platinum package because we had a terrible mouse problem when we moved into our home. They talked a great game and made us feel like everything would be taken care of so we decided to spend the extra money to make sure the mice would be eliminated. But this past year and a half has been nothing but an expensive headache! They showed up announced claiming they had left us a message, but neither of us had received any messages/emails. I asked multiple times to make sure my phone number was on file and I have never received a phone call about their visits. Someone came out last April 2020 to complete a platinum service and then someone came last month February 2021. Which was only by chance that I happened to be home when they showed up unannounced. They claim they can effectively treat the problem with just visits to the outside of the home to check those boxes, but my mouse problem is right back where we started! Every time I email I get no response, except for them to send me an email saying my bill is overdue, even though I never received a bill from them and don’t think I should be paying full price for a platinum package when I have had 1 full service in a year! Not happy with them at all!