Banner Pest Control

Rick runs an honest business and stands behind his work. It’s never great to be in the situation where your home requires these types of services but I feel confident that when I call Rick, he will show up on time and as scheduled, be honest with the assessment of what needs to be done, communicate through the process, address any questions/concerns and is clear with any required follow-ups or action plans. He also clearly explains pricing and what’s included. I’ve worked with him two times (requiring a few visits each time) and have had a consistently positive experience. I would absolutely recommend Banner and will work with them again when/if needed.

If you are looking for rodent control without poisons, this is the place to go. Rick was informative and helpful. He checked and made changes outside for possible entry, set up boxes inside to identify if there is a rodent issue and came back twice to check. We are scheduled for a third check. Fortunately, for us, we're goid so far. 😊

We hired Banner to help us get rid of mice. They really know what they are talking about and use rodenticides that don’t have a secondary effect (don’t harm cats or birds of prey). Significantly reduced/eliminated mouse activity!

Rick was professional and effective. His business offered environmental alternatives. Would definitely recommend working with Rick

Worked right away! Such peace of mind knowing that the extermination was successful which I felt immediately after first visit.

Super knowledge and extremely professional! And no more pests!

Highly recommend Rick and Banner Pest Control. I called him for a mouse issue. Great service. Super responsive. Very respectful. Answered all my questions (and I am curious by nature). And speaking of nature, no SGARS to harm wildlife up the food chain.

Have used Banner in the past so he was my first choice when I had another pest issue. Showed up for all planned appointments. Explained everything he was doing. He has a great amount of knowledge of whatever pests he is tackling. Highly recommend.

Banner Pest Control is the only way to go! We needed a way to manage our pest issue without the risk of poisoning local wildlife, and that's when we found Rick at Banner Pest. He provided the solution we needed, anti-sgars! Rick made himself readily available, was patient and professional, reasonably priced, and his process extremely effective. Not a sign of any pests since we began working with him. Thanks Banner!

Would highly recommend

Always comes with a great attitude , and team player personality thank you Anthony , for always giving 110 %

We reached out to Banner Pest Control because we noticed an uptick in mice activity over the past few weeks, and we knew we needed a long term solution given the winter is near. Rick was wonderful to work with- he was responsive, thorough, flexible, and patient. He answered all of questions and reassured us that his methods would not risk the safety of our two cats and three year old son, which is a concern we had with any potential bait. We also appreciated that we could text, and didn't need to rely on calls given our meeting schedules. I would definitely recommend using Banner!

Rick was very responsive and helpful. He explained every step of the process. Highly recommended.

I have used him twice now and found him very thorough., quick to respond and good follow thru. Would highly recommend him.

This review is long overdue! I’m sorry I didn’t get a chance to write this sooner. Rick was AMAZING! I was frantically calling every exterminator on google the moment I realize I had bees in my house. Rick was the only one who answered me. All the rest of my call were going to voicemails or big box companies. He came the next day and found the nest of wasp on the side of my house. He suited up and removed the nest. He is very knowledgeable about bees and pest. He also looked around my house and gave a few suggestions on how mice could get in my house. He took the time to follow up a few days afterwards to confirm if everything was okay, which it was. I highly recommend Rick’s services for any pest issues!

This guy is the real deal. When I learned that Banner Pest made the move to cut anti-coagulant rodent poisons out of his practice entirely, I jumped at the chance to work with him. When I was finally able to get him out here, I was not disappointed. Rick Kelly at Banner Pest Control is extremely good at what he does, he has multiple tools he brings to the table, he does effective exclusion (NOT just shoving steel wool in a hole). His priority is keeping mice out of your home WITHOUT killing the wildlife you share this world with. And his prices are *lower* than the other pest control companies I've used. By several hundred dollars. The anticoagulant rat poisons that the huge majority of pest control companies out there use as standard operating procedure are killing our wildlife. If your pest control guy says otherwise, he is lying or ignorant. My previous pest guy told me to my face that that SGAR (second generation anticoagulant rodenticides) they used wasn’t really all that bad for wildlife. Look at the stats, it’s killing huge numbers of owls, hawks, foxes, etc all the animals that would love to eat your mice for you! A bobcat kitten died of SGAR poisonings in MA after its mother unknowingly brought it an SGAR-laced mouse. Even a snapping turtle just died of SGAR poisoning in MA a couple months ago! This stuff is everywhere and it’s killing a lot of lives. When I tried to ask my previous company for help doing exclusion instead of poison, they said it wasn’t really their thing except for shoving some steel wool in some holes and telling me I should find someone else to put some liquid cement in there… I am extremely impressed with Banner Pest, because of their willingness to be creative, their competence in deploying their solutions, and their boldness to lead the way that we as a state have GOT to go, or we are at serious risk of killing massive numbers of wildlife that do not deserve this. Oh—and there’s actually a lot of evidence that these SGARs don’t actually work. Rats and mice are becoming resistant to them just like they did the first generation, and they’re also drawn to your house by the bait, and those that don’t eat the bait, set up shop.

Rick was amazing! He came same day to save us from a bee situation! Treated 2 nests for WAY less than all other places. I appreciate his quick response and attentive response to our issue! I will be using them from now on! Thank you!!

When I first meet him , he was professional and knowledgeable . I Paid for his service and THEN when follow up in receiving the agreed upon services… he inconsistently response to calls, emails and text. At this point not able to get a hold of him ..Very disappointing

Not good for long term service. I paid Rick $625 for a 6 month contract in April and he was responsive and attentive just like the rest of the reviews stated, but that was just during the first 4-6 weeks. Days and weeks will go by with no response despite back to back texts. I’ve asked him multiple times what the best method of communication is along with his business hours and he never answers directly. Instead, he would just quickly apologize for “going dark”. He also doesn’t check his voicemail. I’ve left some and then had to repeat the information when I actually did get ahold of him. In addition to lack of communication, he’s hard to actually book. He’s told me his availability and then when I try to schedule, he is suddenly no longer available. I can’t imagine this is because he’s booked immediately with other customers since the window of time between him stating his availability and me trying to schedule is short. I won’t even bother finishing the contract. I’d rather pay someone who actually communicates within and about his business.

I use to used this service. They were pretty good, but then they stopped responding and I paid for an annual service but only have been treated for half. No show. Left voice mail, texts, not response. Had to find another local service. Do not use them.

Tryed to call a few time never can get an answer and voicemail is always full so can’t leave my number for a call back

Came for yellow jacket nest but the application wasn't enough. He says its guaranteed but my wife called him 3 times for follow up since we still have activity and he says he will come by but never does. Beware: once he gets your money he is done despite his claim his work is guaranteed.

Horrible Horrible never use their service. Charged us $250 for one time and given us an useless guarantee of 3 months and said it will protect against basic insects such as ants and spiders and what not. Within few weeks, I see ants and spiders crawling everywhere. When asked to retreat, he said there is a tolerance with the chemical he used and I need to pay him more to treat with the right chemical. All they want is money and care less about customer satisfaction. Just for those +ve reviews, wait till few weeks and you will see you are back to zero. Banner guys wouldn't even answer your phone call anymore..

Banner came immediately and applied treatments per contract, and gave me a 6 month warrantee. They asked for payment up front which i happily did. However, the treatment did not work and the problem got worse. I tried to call and email Rick repeatedly over several weeks letting him know things were out of control, but he did not respond. Finally sent an angry email threatening bad reviews... Rick came the next day and said we indeed needed another treatment, and would be back "next week" to apply them. But then Rick fell off the face of the Earth and never came back and never responded to several more weeks of emails. So now, after 2 months of haggling with Rick, I've got what's been called a 'major infestation" by several other exterminators. My property is a mess because the infestation is so much worse than when i hired Rick. I've wasted hours chasing Rick around, and lost the money I gave him. And i now have to spend 3 times the amount Rick charged me to get this major problem fixed the right way. I'd say avoid at all costs.

Banner came out to my home to do a full home service. I wasn't home and no invoice was left. I called for my invoice was told I would get it through email. 3 days later I'm seeing ants again, called back, mentioned that I still have ants and never got my invoice. They canceled 2 appointments on me and still no invoice. I called and emailed for my money back no reply, called the bank to dispute the charge

I have worked with Rick for two years and found the experience frustrating and unpleasant. He fails to respond to phone calls and voice mails, does not reply to texts in a timely manner, and is overall impossible to reach. I had bed bugs in a two bedroom condo, I paid the $550 fee up front and it took him and his crew over three weeks to get in for the initial spraying. After that, no follow-up was done. Two months later, the bed bugs were back again! They were completely ineffective and failed to live up to their one-year pest free guarantee when they did not reply to my calls and texts asking for a follow-up spraying. It has now been three weeks since I first requested the follow-up and I am fed up. I have spoken with another pest control company and will be pursuing their services. PLEASE, Do not work with Banner Pest Control! They are a waste of your time, energy, and effort. They are terrible at communicating, ineffective at pest control, and their one-year pest free guarantee is meaningless.

We called them out to deal with a bird that had gotten into one of our vents. They showed for the initial appointment to ID the problem, one additional as a follow up then after they were a no show for the appointment to fix the problem, nothing for the past 3 months... Left plenty of voicemails, still nothing. Our problem is still unresolved.