About this provider in Belchertown
Providing quality pest control services to residential and commercial establishments throughout Western Massachusetts!
Rating breakdown from customer reviews
4.9
57 reviews
Customer reviews for Cole's Pest Control
Ryan Martin
Nicole is incredible, professional, and very good at what she does. Couldnt ask for more
Provider response
Thank you, Ryan! I really appreciate the review and your support 😊
Chance
Nicole is a true expert. Timely, professional, and has years of experience to back it up. I've recommended her to both friends and family. 5/5
Provider response
Thank you so much for the kind words and recommendations! I truly appreciate your support.
Colin Coleman
Nicole is fantastic. Careful, thorough, reliable, professional, trustworthy, and knowledgeable. She is a pleasure to work with and we would recommend her without hesitation.
Provider response
Thanks, Colin! Happy to help
michael peters
Arrived on time and was very knowledgeable. Pleasant interaction , explained every step in the process. would recommend to anyone who is in need of a pest control service. l
Provider response
Thanks, Michael!
Kathleen Magoon
Nicole is patient, knowledgeable and thorough! I believe my issue is already showing signs of being under control! She has exceeded my expectations and always has another option to try and correct the problem in my home!!
Provider response
Thank you so much!!
Amy Methot
Very professional, no mice activity in basement since Nicole started! Very happy customer!
Susan McAllister
Great service dealing with our mice problem.
Provider response
Thank you so much for your kind words! I’m glad I could help with the mice issue and I look forward to keeping things under control moving forward.
Chiuhui Li
Nicole was very careful and knowledgeable. Highly recommended.
Provider response
Thank you for the kind words!
Trevor Tattersall
Great company, I have 0 complaints. Timely, helpful, tons of knowledge, fair priced, and effective.
Jessica Randall
We have a regular maintenance plan throughout the year. We are pleased with the service and the outcome. And, should we have an issue off-cycle, we have received fast and effective response. Worth the investment!
Nicholas Moynihan
Super prompt, very helpful and informative. Can’t recommend enough.
Provider response
Thank you!
Karen Hobert
Nicole was on time and very knowledgeable. She explained everything .
Provider response
Thanks so much! I’m glad I could help and appreciate you taking the time to leave a review!
John
Great service. Professional, knowledgeable, and reliable. Highly recommend.
Provider response
Thank you!
Greg Hampton
Nicole is very professional and personable while describing what is she is going to do at your home. This is the second year I’ve had Nicole come and take care of pests.
Provider response
Thank you so much for your kind words! It's a pleasure working with you. Please don't hesitate to reach out if you need anything.
Evan Beaulieu
It was a horrible experience. I had paid for the 3 visit winter mice deal. The first day she arrived we found a mouse in my closet, she tore up my house trying to catch it and I was helping her push stuff around and moving around all my possessions and trying to grab at it for 30 minutes, it eventually jumped on her and she screamed flinging it somewhere else. It died later in the night to a mousetrap she put in the closet. The second time she came she set up treatments with wire mesh and bait boxes however I asked her if they were poisonous to dogs because I have a dog at home who can be curious and she kept telling me no, I had never heard about that so I asked one more time to calm my worries and then she said they are but in high doses so don’t let the dog near them. The third time she visited I just wanted her to do the final visit and not come back because I was deeply dissatisfied as her treatments only worked for about 2 weeks before the mice broke through them and I would hear them every night. She comes by and then says in order for me to continue it’s going to be ANOTHER 105 dollars because my session is in the next quarterly even though I scheduled her earlier than she was supposed to visit AND I had already paid for three sessions. I told her I just want her to take her bait boxes and leave and I want no service. She said “I don’t normally do this but I won’t charge you for this service and just take the bait boxes and leave” like she was doing me a favor. You are basically paying for her to be nice that was the only redeeming thing about buying this service. You are much better off paying a higher amount to a mainstream exterminator and the service actually working.
Provider response
Hi Evan,<br><br>I’m truly sorry to hear that you were not satisfied with the service. My goal has always been to provide honest, effective pest control solutions, and I genuinely regret that your experience didn’t meet your expectations.<br><br>From the start, I did my best to explain that due to the major structural damage present, rodent control would be more challenging without necessary repairs. Despite those obstacles, I committed to doing everything I could to help resolve the issue, including returning a third time at no extra charge as part of your complimentary callbacks.<br><br>When the mouse came out of the closet, I kindly asked if you would like me to stay and help locate it by extending the service time at no additional cost, or if you preferred I leave it. I explained that in order to properly find and remove the mouse, the items in that area would need to be moved. As we discussed, excessive clutter can create ideal hiding spots for rodents, which makes them much more difficult to track and remove. I did the best I could under the circumstances.<br><br>Regarding the service schedule, the initial rodent plan included two visits, and the additional third follow-up was offered as a courtesy. Today’s visit was your regular spring service, that you requested to be your last. I voided the invoice with no problem. I asked if there was anything I could have done differently to help, and you told me it had nothing to do with the services provided. <br><br>I’d also like to add that, as mentioned today, there were no new signs of mice during today’s visit when I removed the stations — none of them had been distrubed since your intial service. Since the mouse issue appears to be resolved, I still recommend reaching out to a wildlife inspector in case a larger animal is still being heard. <br><br>I really wish you had reached out sooner if there were any concerns — I’m always happy to help and make things right when I can. I’m sorry things didn’t work out the way you hoped, and I wish you all the best moving forward.
Kathryn Wakefield
Nicole is professional, knowledgeable, and personable, great combo!
Provider response
Thank you for the kind review!
Owen Murray
immediate and excellent reponce to our carpenter ants!
Provider response
Thanks, Owen!
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