Provider profile

Mainely Ticks

4.4 stars from 58 customer reviews · 356 N Berwick Rd, Wells, ME 04090

  • 4.4 out of 5 stars
  • 58 customer reviews
  • Wells, Maine
  • Open 5 days/week
4.4
Rating
58
Reviews
Yes
Claimed
Yes
Website

About this provider in Wells

Mainely Ticks' mission is to protect people, pets, and properties from ticks and tick-borne illnesses with a personal, professional, and effective tick management program centered around education and awareness.

Rating breakdown from customer reviews

4.4

58 reviews

5
46
4
0
3
2
2
3
1
1

Customer reviews for Mainely Ticks

LM

lindsey mininni

17d ago

I had Mainely Ticks service my home back in 2024 and was happy with them. This year was a whole different story. I had to reach out to them in May as they hadn’t come out to spray for ticks. I had to reach out again at the end of July for the same issue. I canceled my contract with them because I never got any response or an apology about them not servicing my home. I will now be going elsewhere. Disappointed to say the least and the lack of communication is very frustrating and not professional.

ND

Nicole Darcy

21d ago

We have used Mainely ticks since 2019 and have never had an issue until recently. They’ve always been super communicative and we have used them for tick, mosquito and mice prevention. They last serviced our property in the beginning of May and we were scheduled for 2 other services this year. It’s been almost 3 months and crickets. I’ve tried calling them multiple times for the last week with no answer and no return phone calls. We will be going elsewhere this is disappointing. ***updated 7/30/26*** After further digging it appears that Mainely Ticks was acquired by Orkin LLC back in 2023 but was still operating as an independent franchise. I called Orkin today to see if they knew what was going on. Per my conversation with them it appears as of June 1st all clients of Mainely Ticks were all moved directly to Orkin for future handling and servicing. It sounds like Mainely Ticks will no longer be a business. Still very confused on why this was never communicated to their customers, but hopefully this helps any other customers in this same situation. Orkin was showing us for services in August and October so everything did swap over to them but again this was never communicated to us. I now have Orkin’s leadership trying to reach/contact Mainely Ticks as there clearly has been no communication between customers & business on what is going on.

Provider response

Nicole, we hear you and we are sorry. Six years of business is not something that we take likely. You deserve far better communication and service than you've received. <br><br>We're working hard to get back to the standard you've known from us.

TB

Travis Blair

1mo ago

Appreciate that. Updating the review from 1 star to 4 stars to give you a chance to do a better job. Thank you.

Provider response

We hear you, and we're sorry. Unreturned calls, poor communication, and incomplete work are not acceptable, and you had every right to expect better. We're working hard to get back to the standard our customers deserve.

MC

mark coleman

2mo ago

AVOID ! Do not use this company…. I pre paid my 2026 tick application in February. They didn’t apply my first application until June after chasing them and didn’t even do our whole property. They don’t answer the phone, return calls and messages, TERRIBLE CUSTOMER SERVICE. We have had enough and have asked for a full refund. Never been treated so poorly by a service company

Provider response

Mark, we hear you, and we're sorry. We understand that prepaying for a service in February and not receiving your first application until June is unacceptable. <br><br>We're in a transition period and unfortunately, that negatively impacted your experience with us. We apologize that you did not receive the level of care we want to deliver for our customers.

AH

A Hogan

2mo ago

On my 4th attempt in a span of a month trying to get anyone here to call me back.

Provider response

We apologize that you've been unable to reach us. Our team is working hard to get back to the standard of service that you deserve.

KA

Kristy Applebee

2mo ago

We had MainlyTicks service our home in 2025 and we were happy overall. As of June 1st this year no one had serviced our property so I called to cancel our contract. No one answered the phone or online messages and no one called me back. A technician showed up at 5:45pm to service our yard without calling or texting in advance. I asked him to leave as we had decided to move our contract to Mainly Grass. Little too late. Horrible customer service!

JR

john rossi

1y ago

If you're not using their services, you're missing out. Outstanding service! Always come when they say, and always have properly treated our property!

MW

Mary Wassick

1y ago

We've used Mainely Ticks for over 8 years and have been satisfied with their service and would have happily given them 5 stars, however it appears that they have launched an AI text campaign that is relentless. I called the office three times (and left messages) to verify whether or not the text was actually from the company and finally got a hold of someone today. They confirmed that it was them and they're using bots to send the messages. AI has a lot of advantages but persistently texting your clients is not one of them.

EG

Edward Ganem

1y ago

The technician announced his arrival as scheduled. We went over the concerns I had and then thoroughly applied the application on the the lawn, perimiter and stone wall. He left a sign on the lawn with the details of his application. He was very nice and professional as was the office when answering questions about the product and application. Oh, they have been reasonable and consistent on price.

AB

Adele Baruch

1y ago

Excellent service!

NF

Natalia Forsyth

1y ago

Mainely Ticks is the BEST. We live in Cape Elizabeth and our yard backs into the woods. Add to that a long haired dog and it’s a recipe for disaster. Mainely Ticks comes by seasonally to spray and even helped us by coming twice in one season (complimentary) when we had an extra bad tick year. It’s given us a lot of peace of mind to not have to check our dog and daughter every time they step outside. 10/10 recommend.

MF

Michael Faucher

2y ago

Before I started using your service, I had my share of tick problems. After doing yard work, I found eight ticks on my legs. Ever since I started using your service, no more ticks. Great Service.

Provider response

Michael, your experience is like so many of our customers we’ve serviced over the past 20 years. Thanks for sharing and continue with your tick checks after outdoor activity, especially when leaving your property. Enjoy your outdoor time!

HB

Helen Brockway

3y ago

I have had Mainely Ticks for a long time & have been so happy with them. The folks are friendly & very professional always.

BG

Barbara Gauvin

3y ago

Thank you for spraying my expanding yard. I feel safer knowing that my dogs and I are better protected.

CB

Carol Boyd

3y ago

I'm pleased with Mainely Ticks service. They notify me before coming and after they have performed the service, summarizing what services were performed. I've seen no ticks from my yard since I've been using Mainely Ticks - about 4 years.

TM

Tammy Mcgrath

3y ago

Mainly ticks is an excellent job. I have not seen a tick since they sprayed

FD

Frank Dubovik

3y ago

On time as promised and put out the tick spray as always. We thank you and also our pets.

DE

Dale Emily Frazier

3y ago

Brandon is amazing. He is very knowledgeable and professional. His personality is an added bonus!

JS

Jan Strout

5y ago

So glad I used Mainely Ticks this year. I had a tick on me everytime I walked out the door, not even on the lawn in the spring. After they came, I never saw another tick! Thank you for awesome service

TC

Teddy Coleman

5y ago

I’ve been using Mainly Ticks for years and always satisfied with their work and have recommended them to others who are also very happy.

WF

william fleig

5y ago

Normally very good, this time nobody returned my call.

Provider response

Hi William - I believe you've connected with our office staff earlier today and resolved the communications issue.

CC

Claudia Charbonneau

5y ago

Someone was supposed to go and check then call us. Never called with a price

Provider response

Good evening Claudia. Bob Maurais, co-founder and president of Mainely Ticks replying. Can you tell me when you submitted your request for an estimate and the town that you live in? Our 17th season finds us as busy as we have ever been with an unprecedented number of ticks throughout our service area. As of May 17th, our website has been alerting visitors that we were temporarily suspended accepting new customers due to exceptional number of requests for estimates and our commitment to first servicing our current customer base.<br>Please connect with our Wells office at 207-646-2328 during normal business hours to confirm who you spoke with in regards to your anticipated estimate.<br>Our entire team continues to strive for excellence in all we do but recognize that we sometimes fall short. My personal apology for not meeting your expectations.<br>Best,<br>Bob Maurais, President<br>Mainely Ticks

JM

James Martin

5y ago

Excellent service. Could not be better!

Provider response

Thank you Jim - appreciate the kind words. Our entire team works hard to protect people and pets from ticks and tick-borne diseases.

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