Provider profile

Guardian Pest Control

4.8 stars from 723 customer reviews · 1535 N Cline Ave, Griffith, IN 46319

  • 4.8 out of 5 stars
  • 723 customer reviews
  • Griffith, Indiana
  • Open 7 days, Early hours, Evening hours
4.8
Rating
723
Reviews
Yes
Claimed
Yes
Website

About this provider in Griffith

Complete Pest Control, Bed Bug Treatment and Animal Removal Service. We offer the best service in the area at affordable rates! We are fully licensed and insured and offer free inspection & estimate ( restrictions may apply ) Call today or visit our website for more information

Pests handledsquirrelsants
Praised forknowledgeableprofessional
Safetybe carefulguardian

Rating breakdown from customer reviews

4.8

723 reviews

5
677
4
21
3
3
2
3
1
19

Customer reviews for Guardian Pest Control

DC

DeMarco Caruso

5mo ago

Danny is awesome great service! Also thanks for having real people answer the phone not ai

Provider response

Thanks so much for the 5 star review! We love to hear that Danny did a great service! And we understand your preference of talking to a person every time you call! No fighting through prompts!

KA

Kaitlin Archie

5mo ago

Danny came and serviced my house today and I have to say he was such a pleasant gentleman. His has very good manners and makes quirky dad jokes! I was a little hesitant about service at first but he really eased my mind and answered all my questions with patience and grace! Will be a customer forever! :)

Provider response

Awww thanks for this kind review! We love Danny too and he loves what he does so it is so nice to know it shows! We look forward to servicing any of your pest control needs!

CS

Courtney Schmidt

5mo ago

After phone calls to 5 companies and dealing with unprofessional, rude, and impatient service call responders, Guardian was our saving grace. Danny came to our home with a pleasant demeanor and was very kind. He explained the rodent situation and solutions while giving us options and reasons to help us understand what decision would be best for us. Very thankful or this company!

Provider response

We love this review and knowing Danny took care of you! We strive to have great customer service and love our customers so it is great to hear you noticed! We are also thankful for you!

AP

Alexandria Pope

5mo ago

Mike and John were Prompt, Professional, and courteous. Thank You

Provider response

Thanks for letting us know that Mike and John took care of you! We appreciate the 5 stars!!

EJ

Erica Jordan

5mo ago

I recently inherited a home that had pest control problems. I reached out to guardian pest control, which came out and they had an appointment and my technician was Danny very knowledgeable and gave me a good quote from other pest control companies and sprayed the home & Gave me a follow up treatment plan.

Provider response

We appreciate you taking the time to leave our company and Danny a review! We like to hear that we were competitive with other companies and am glad you chose our company! We think you will not be disappointed!

KH

Katherine Hively

6mo ago

We recently used Guardian for squirrel removal and were very happy with the service. The entire process was handled professionally from start to finish. Danny was exceptionally kind and took the time to explain everything clearly along the way, which we really appreciated. The call center staff were thorough and friendly whenever we called with questions or updates. The technicians who came out almost daily for nearly three weeks to check the traps were consistent and dependable. We also appreciate the crew who repaired the entry points in our roof to prevent future issues. Overall, everyone we interacted with was friendly and professional, and the job was completed thoroughly. We would recommend Guardian Pest Control to anyone needing wildlife removal services.

Provider response

This review is great and we really love it! Thanks so much for covering every part of the services we offer and you received from us for Nuisance Wildlife! We love to hear that all our systems are great and met all of your needs!

BP

Brian Past

6mo ago

Danny was very professional and was extremely helpful with answers to different questions I asked. I would definitely recommend Guardian Pest Control to everyone in need of their type of services.

Provider response

Thanks for the kind word for Danny! We appreciate the 5 star review and the recommendation for others who we can help with our services!

JE

J.M. ELLIS

6mo ago

Had a great experience with Guardian, and Danny, when dealing with a bed bug issue at my mom’s house. Guardian was able to send Danny out to her house the same day. Danny is very professional and extremely knowledgeable. My mom and I really appreciated the extra time he took to go over everything and answer all our questions.

Provider response

We appreciate you taking the time to leave the review and letting us know what kind of experience you had with Danny! Thanks so mych for all the kind words!

KL

Kevin Letta

6mo ago

Danny always gets the job done. The whole guardian crew has been a pleasure to work with.

Provider response

Thanks so much for the 5 star review and letting us and others know you had a great experience with Danny and our company! We appreciate it!

CB

Carol Bribiesca

6mo ago

Danny D. was very knowledge and extremely friendly. We are very confident in his work!

Provider response

We appreciate you leaving the 5 star review and letting us know that Danny made you confident in our services to help your pest issue! Thanks!

BP

Brady Phillips

6mo ago

We had a problem with mice as there is a lot of new construction in a former corn field near our house. Danny came out and was personable and very thorough. He explained the situation, addressed the issue. Things are improving and I am sure we will be "mouse free" soon. I appreciated that Guardian was more intent on solving my problem versus selling me a package, which two other organization I contacted tried to do. Danny came out the day I called and I was able to schedule a follow-up a few weeks later and he came out less than 24 hours after my call.

Provider response

Thank you so much for the 5 star review and letting others know what kind of experience you had with Danny and our company! We appreciate it! We do have agreements with our customers (who can cancel at any time) and want our customer's problems to be solved!

KN

Kim Niksch

6mo ago

After dealing with another pest control company for over a year, I was really impressed with the way Danny handled my case. The previous company did not offer to seal a big hole and did not even mention it. On the first meeting, Danny was able to seal it and put out 12 different traps whereas the previous company only put out 2. I am also happy that the company is family owned and happy I finally switched. Thank you so much Danny and Guardian.

Provider response

We appreciate the 5 stars and all the kind words about Danny! Danny is great so we love to hear you see it as well! We love our customers and try to help them in any way we can! Thanks so much!

JK

janice kelly

6mo ago

The Guardian Pest Control technician who came to my home was Danny. He was extremely knowledgeable about his work and quickly confirmed that the issue in my home was bed bugs. Danny explained how bed bugs seek out humans and thoroughly went over the follow-up procedures needed to eliminate them. He was very courteous and respectful, including covering his shoes before walking through my home. I look forward to his return for the follow-up treatment and would gladly recommend him to family and friends.

Provider response

We appreciate this informative review so others know what to expect with our service! Danny is great and this makes us happy that you think so too! Bedbugs are never fun but be assured we will take care of them for you! Thanks for the recommendation!

JR

John Rzepka

7mo ago

Alex B at guardian is the best willing to take the time to get the job done properly and professionally.

Provider response

Thanks for the 5 star review and letting us know that Alex B took care of your issue properly and professionally! We strive for this every day!

LR

linda richardson

7mo ago

Danny rook care of business, very knowledgeable, & I would call them again for service.

Provider response

This is great to hear! Thanks so much for letting us know that Danny took care of you and we look forward to servicing any of your pest control needs!

AJ

A. J. Specialties

7mo ago

Danny came to my house, gave me a great quote, beat other companies by thousands. He sent out Rolando the next week to handle the job. On time, extremely knowledgeable, hardworking and professional. I highly recommend them . Thank you for taking care of business. A great team, God bless you guys. Tony

Provider response

We love to hear that you were happy with our service and with Danny and Rolando! We also are happy we were able to save you money! We appreciate the high recommendation, it means a lot to us!

AS

Annette Sanmiguel

7mo ago

I had a mouse problem Michael t kicked butt removing the problem a very compassionate and kind man great company to do business with especially Lisa

Provider response

We appreciate the 5 star review letting us know that Mike T solved your mouse problem! We also love to hear that Lisa took care of you in the office! Thanks so much!

MM

Melissa Miller

8mo ago

Danny came to service our house that has a mouse problem due to a corn field behind the house. He was very kind and made great suggestions. I would definitely recommend Danny to family and friends!

Provider response

Thanks so much for taking the time to leave a review for Danny! We love to help our customers so it makes our day that you noticed! We appreciate the recommendation!

AS

Angie Solis

8mo ago

Great service , very responsive. Danny educated us on the process and the products used. My family was very satisfied with the whole process. They're a hard crowd ,so thank you!

Provider response

This is great to hear that Danny took care of the "hard crowd"! We appreciate the kinds words and knowing you are satisfied!

SH

Sharna Hines

8mo ago

I would like to commend Mike R, his attention to detail and customer service were outstanding! He answered all my questions and made sure to check for any racoons that may have gotten inside of my property. Thank you again Mike R.-

Provider response

Thanks so much for letting us know that Mike's customer service was outstanding! We love to hear this as this is what we strive for! We appreciate the kind words and the 5 stars!

BB

Boca Bradley

1y ago

We called today to get on the schedule for this years pest control, for bees and wasps for spring and fall. We requested an estimate for services and to schedule appointments. The person on the phone was very rude, telling us to call back when we were ready as if we were bothering them. We will not be calling back, if you have any questions about how your staff speak on the phone, I can explain how we were treated.

Provider response

We are very sorry to hear this and the only reason I could think why anyone from the office wouldn't send an estimator out would be miscommunication! The manager would love to hear from you to explain what happened so we can know what we did to offend you. Please contact our office at your earliest convenience and ask for our manager as we would love to service any of your pest control needs.

VB

Vinod B

3y ago

Very very bad experience for racoon removal that costed 500 bucks. Nightmare to deal with these guys. Be careful when you hire.

Provider response

We are very surprised to receive your review. You signed an agreement with us to remove an animal that had invaded your attic. Before hiring us, we strongly advised you to stop all the "do it yourself" harassment tactics so we could perform our service. Unfortunately you did not take our advice which just prolonged our attempts to trap this animal which we still provided at no additional cost. We did catch your invader as promised by extending your services which you failed to mention in your review. We also recommended permanent repairs but you chose not to do which now leaves you unprotected for future invasions.

AM

Aron Meeks

3y ago

On 12/27/22 - approximately 10am, I called this company and attempted to schedule emergency pest control service. The lady I spoke with said that she would text the technician and I should receive a call in about an hour. It's 10:30 pm and no one has called me back. I will never call this company again in the future.

EM

Ellyn Major

3y ago

On October 4, 2022, I signed a contract for squirrel removal and patching entry points used by the squirrels to get into my house. I paid around $800 for the service. Today, November 10th, 2022, I have a squirrel in my house. Guardian said they will send a technician to quote me a price to remove the squirrel. I pointed out that I paid for the entry points to be sealed just a few weeks ago and the job could not have been done well if I have another squirrel less than a month later. I was told that the patches were meant to be temporary until I could get them fixed. I asked for pictures of the patches so I know what I have to have someone else actually fix. Guardian doesn't take pictures unless requested in advance, so can't tell me what to have fixed. Either request pictures in advance, or find someone who stands by their work.

Provider response

Hello Ms. Major,<br>We have been trying to reach you. It appears there was a miscommunication in the office since you spoke to two separate office employees within a few minutes apart. Our first employee you spoke to didn’t have time to get all the notes into the system prior to you calling the second time. <br><br>After your phone call to our office, we did send out a technician to inspect. The technician did find another entry point, so we set up traps again, since you were hearing a squirrel in your home.<br><br>Please see below for the correspondence we sent you. When you have time please call us at 219-477-2847 for any other questions.<br><br><br>Ms. Major,<br>One of our receptionists did not realize that we had just finished the exclusion 3 days before, granted there was no guarantee on the exclusion, but we would have definitely come out and taken a look to see what was going on. We originally had the appointment set to come out and you contacted us to let us know you got called into work. So, I understand you were not happy with the answer the receptionist gave you the second time you contacted our office. Our manager Danny has been trying to contact you and sent a technician out right away to look at what was going on, and sure enough found a hole in the front of the house where a pine squirrel could have chewed, or we could have missed to be honest. So he set up traps immediately at no charge to remedy this situation for you. Danny would sure like to talk to you to ease your mind and also reinstate your faith in our service and company. Would you call him back or at least contact me to be able to do that?<br><br>

EM

Edward Macintosh

3y ago

The staff is always giving out conflicting info on scheduling, service and payments. They are really behind on streamlining and making the service and scheduling easy for customers. It takes about 5 phone calls and about an hour of your time from scheduling to service. I get that it's hard to find the right staff but man it should not be this hard to train the staff you have so that they are all on the same page. The company has zero trust in its customers and makes it really hard to get service.

Provider response

Edward,<br><br>When you called into our office you gave us a different name twice now. We understand that you may manage other properties, but we can’t look you up in our system if you keep giving us a new name every time. This may be why you mentioned it took you a few calls into our office to schedule an appointment. We keep extensive records of our work so that we can better serve our clients. <br><br>You mentioned trust our customers. We provide services and collect payment at the completion of our visit for most clients. In your case, you wanted to set up regular invoice billing which requires us to run a credit app or keep a card and signature on file. We also offered to do a DocuSign in case you were not able to meet us at the property to collect payment with your e-sig. We were able to look at your past service and did see that you used our DocuSign option.<br><br>We hope you understand that this isn’t a training or trust issue. <br><br>

KD

Karen Dubrick

3y ago

I hired this firm based on reviews I read. I have squirrels in my attic I need removed. They set traps for two weeks, monitored them everyday. At the end of the contract the traps were removed have never caught any of the squirrels. I was never given any more options nor advice on how to effectively rid the animals from my attic. A lot of money wasted and I still can hear the squirrels running around in the attic.

Provider response

Hello Karen,<br><br>We tried calling you the last few days and left messages. We’re trying to reach you so we can schedule a reinspect service for you. We don’t want you to feel like you wasted your money. We will send Danny out to reinspect and see what he can do to help with the problem! Please call our office at 219-922-7378 so we can schedule a time that works best for you.

TC

Tamara Cenic

4y ago

Don’t waste your time or money for ant treatment. They told me that for $165 after 10 days if ants don’t go away they would retreat the area and if that its guaranteed that ants would go away in 30 days. If they come back after that, additional treatments are $60. Ants never went away it kept getting worse. Tech that sprayed was at my house for a few seconds and apparently did not do a good job. After I called to complain they were rude and just wanted to schedule another treatment and told me its not how it works, for ants to go away. Waste of money and time.

Provider response

Tamara,<br>Our experienced technician was out there on 3/12 for your initial treatment. You insisted that you only wanted the basement treated, even though our technician didn’t recommend that as the ants could move around without having a treatment barrier for them throughout the house. We came back on 3/24 and retreated certain areas of the inside of the home per your request. You also mentioned to our technician that he was correct and that the ants did move into other areas of the home which is why you requested another service. We then treated other areas throughout the home, and we even did a treatment for the exterior since we couldn’t do exterior treatments on the 12th due to bad weather.<br><br>We contacted you on 4/8 to set up a follow up service per the technicians notes on your agreement. We also informed you that it would take anywhere from 3-4 follow up services to get the ants under control. We understand that ants can be very frustrating to have in your home! Our technicians always explain that getting rid of ants is a process of multiple treatments and that you may have mistaken this for the gone in 30 days comment in your review. No pest control company has the capability to change how ants reproduce, move eggs, and have new queens that take over the colonies they build. Our service agreement covers areas we treat and for what we treat for. The guarantee can’t be used for areas we don’t treat or for pests that we didn’t treat for. We hope you understand how pest control treatments work from this reply. If you have any questions, please call and ask for management during our normal business hours at 219-924-6900!<br><br>Sincerely,<br>Guardian Pest Control

AP

Amanda Perkins

5y ago

A employee of Guardian Pest Control hit my car while driving. Their insurance company is refusing to pay the claim out, even though their employee admitted he hit me and the police report states I'm not at fault. If you decide to use Guardian Pest Control be aware that their insurance company doesn't take responsibility for what their employees do. So, if they crash into your car while visiting your house or business they will try to blame it on you. I now have to go to arbitration and fight them in order to eventfully force them to pay. Don't allow this company near your home/business.

Provider response

I am sorry there was an accident between us. Please contact your insurance as they will advocate for your concerns and social media will not help this issue. Our company has no control over what our insurance decides in any accident. There were no citations issued and both drivers were in the inside lane so maybe that is the discrepancy here.

M

Matthew

5y ago

I set an appointment with this place and then had to cancel because one of their drivers cut me off in traffic. Sorry but I don't do business with people who hire trash

BC

Brian Callaghan

12y ago

When we moved into our new home we discovered we had many little sugar ants. Guardian came out to spray and bait for a one time fee of 200.00, to be followed by 60.00 a month. I was told the service was guaranteed and my ants would be gone. After the first 10 days I had more ants than before. They came out to re-spray 15 days after the initial spray. Again I waited the 10 days they require and yes I still had ants. (and lots of them) Guardian agreed to come out and spray again. By this time is was day 31. The tech said I needed to pay 60 more dollars because it was past the 30 day mark. What??? The ants were never taken care of in the first place. I canceled the service and then started getting phone calls that I owed the 60.00. I refused. They then charged my credit card the 60.00 without my authorization. (I had used my credit card to pay the initial 200.00). Be careful everyone. Their guarantee is not upheld. Very poor run company.

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