About this provider in Senoia
Nature offers incredible variety. So much of that is majestic, but it also means that pest infestations can come from an assortment of different creatures. Mosquitoes are an annoyance and carry disease. Scorpions, fire ants, and bed bugs can be painful to deal with. Termites are damaging to your property. There’s so…
Rating breakdown from customer reviews
4.9
376 reviews
Customer reviews for Shane's Pest Solutions
J Stahlman
Mr. Peace does good work, is professional, and very kind. I appreciate his help and knowledge making my home better.
Cyclepaths Gravel Club
Tim was super friendly and did the job great.
Provider response
Thank you so much!!
Robert Hall
Very professional & knowledgeable,neat and squared away.
Provider response
Hi Robert. Thank you for 5star review. We appreciate your loyalty. :)
Bill Underwood
Don performed our quarterly service and did a thorough job both inside and outside our home. He was on time and courteous, and as all of Shane's technicians have been over the years we've been using their services, professional.
Provider response
Hello Bill. We're delighted to hear that Nick did such a great job with your quarterly service. It's important to us that our technicians are thorough, on time, and courteous. We're pleased to know that Nick lived up to those expectations. Thank you for your positive feedback!
Brooks Everett
Matt is knowledgeable and great!
Provider response
Thank you, Brooks!
Pete Wiggs
Tim, came by and gave us a very thorough quote. Very impressed by his manners and professional views. We will let you know if we decide to go with the bait stations for termite control Thank you Tim, Good Job. I do have 1 question. What happens if the termites decide to march up to your house between the bait stations ? Will they still be effective ? Thanks Tim- Good job Pete Wigg PTC GA
Provider response
Thank you so much, Pete, for your kind words about Tim! We are happy he is part of our team! Tim said he reached back out to you this morning but let us know if you have any further questions.
Bethany Russell
We have used Shane’s Pest solutions for over five years now and have always had a great experience with them. They also service all of our rental properties and as a real estate agent, I refer them to all of my clients and have always had amazing feedback! Very thankful that they’re always just a call away for any needs we have!
Provider response
Thank you so much, Bethany! We are so happy to partner with you on all your personal and real estate pest control needs! We are grateful for your support!
Amethia Taylor
I can’t say enough good things about the team at Shane’s Pest Control! They are a fantastic company to work with always professional, very friendly, and easy to deal with. Their customer service team is top-notch and truly goes above and beyond to make sure you are taken care of. A huge shout out to Tim, who is an awesome person and absolutely wonderful to work with. It’s a pleasure to support a local business that provides such a great personal touch and is so responsive to their customers. I would definitely recommend them to anyone!
Provider response
Wow!! Thank you so much Amethia for your kind words!! We are so grateful for your support of our family owned business!<br><br>PS - We love Tim too and are so glad he's part of our team!
Eric Knudsen
Great service by Donald, very friendly and explained things perfectly
Provider response
Thank you so much Eric for your kind words about Donald! We are happy he's part of our team. We appreciate you and your continued business.
Janet Kowalski
the service is precise, the tech is courteous , the office staff always friendly and helpful,
Provider response
Thank you so much, Janet! We appreciate you and your continued business!
Reginald Henry
We have been using Shane’s Pest for a few months now. I am impressed with the service. They show up on time every month and we have seen a decrease in the number of spiders and other bugs that we encountered when we moved into our home last year.
Provider response
Thank you so much, Reginald! We appreciate your business!
Erik Knapp
Shane’s pest control is the absolute best!! Always on time, efficient, and friendly!!
Provider response
Thank you, Erik! We appreciate your support!
Ty Harnar
Owners and staff are amazing! Clear communication, always friendly, always timely, and always efficient. Shane's Pest Solutions provides great service to our local community!
Provider response
Thank you so much, Ty! We are grateful for your support of our family business!
carlos gamboa
Donald. He did a very efficient job and always answered our questions and gave recommendations to keep our house safe.
Provider response
Hi Carlos. We appreciate the 5star review and your continuing to entrust us for your pest solution services.
COREY BILES
Vickie is the best sales lady ever. Donald did an excellent job even with dogs that probably weigh more than he does. Great experience
Provider response
Thank you so much, Corey! We love Vickie and Donald too! We appreciate your business!
Peggy Morgan
We love Shane’s Pest Solutions! The technicians are always friendly and do a great job treating our home for pests.
Provider response
Thank you, Peggy! We appreciate your business!
William Starnes
I am happy with your professionalism. Your crew is very friendly and dedicated. I think your use of technology to keep customers informed of scheduled services is good. You usually give the day, I would like the expected time frame as well. But don't overdo. We customers are overwhelmed with texts and e-mails. Keep up the good work. Nick friendly, sincere, professional. Pay him well. William Starnes
Provider response
Thank you Mr. Starnes!
Ryan Coughran
Main tech was easy to understand and work with. Seemed to do a good job. Had a trainee with him that did the “garage sweep”. Most of the cobwebs and spiders are gone there but certainly not all. Was also a bit disappointed that going into the attic was not even considered. Brand new customer. So we will see.
Provider response
Hi Ryan, I apologize if your service was not completed correctly. We take a lot of pride in making sure we are providing you with a quality service. Please do not hesitate to reach out to our office for a complimentary reservice. 678-857-3601
Goran Mimic
Just knocked the wasp nests down and wouldn’t you know it, they came back a week later. They said their $150 treatment was a 1 time thing. Useless company, get someone to actually solve the problem instead of selling you on their stupid plans.
Provider response
Thank you for your review. You were the one who requested a "One Time" service for wasps. We provided a one-time service for wasps. You called us a week later asking us to come back and treat for a new wasp nest. It was clearly communicated that we do not provide reservices for a one-time treatment. That's why it's called a one- time treatment. We wish you well.
Markus Connor
Came across this company’s truck on Hwy 34. The person driving was very reckless and careless. And he was very nasty at a red light when I approached him. Bad actor.Lets get the facts straight I passed you as I was passing you yelled out at me first. I think you said what you looking at. That’s when I told you that I have a dash cam and you would be on the net tonight and I told that you have your phone number on the back of your truck. Let’s get the facts straight. Ok
Provider response
Thank you for your review. As with everything, there are two sides to every story. The person you came across was me, the owner of the company. As a US Marine (Combat Vet - Iraq 2003), I believe in integrity. It's one of our most valued traits. So, I will admit that was cutting in and out of traffic so that I could make an appointment in Peachtree City at 4 p.m. I was wrong for that and could've slowed myself down. Now, let's get to the point prior to you trying to insight a road rage altercation with me. Prior to the red light, you came up on the passenger side of my Jeep (both of us had our windows rolled down) and swirved into my lane as you were throwing up your hands and yelling at me. When we go to the red light I was ahead of you and when you slowly rolled by again eyeballing me and running your mouth, I asked you what you had to say. At that point you had rolled past my vehicle. But then you felt the need to illegally put your car in reverse at a RED LIGHT so that you could back up and begin in on your raging rant to me. You stated that I almost took off your front bumper. And I asked "Did I?". That was all I said. You were the one that carried on for about 2 minutes making threating comments. When you were done, you pulled back up and continued to eyeball me in your rear view mirror. Why? Were you hoping I would engage with you? So, were you not reckless? Were you not careless? Thank you for giving me the opportunity to respond to your review.
Patricia Vickers
On initial one year renewal of termite contract they forgot to check the stations around garage and proceeded to tell me that since I used river Rock for landscaping and it covered some of the stations that I would have to pay extra to find the stations. When I questioned about the diagram they had when they placed the stations which would help to find them they said the time it took to find them was to much. I said what about if you used pinestraw or mulch then how was that different. I also said when putting in septic tanks there was even a diagram to find it. I even spoke to CJ and Shane the owner and got no assistance. I was told it was up to me to find the stations to have the contract renewed. Staff was rude and unprofessional and argumentative. I stated I would just cancel the contract and CJ said they would come out and take stations up. I stated well you can find them then but not find them to satisfy my contract. I have not done anything to damage the stations and when the landscaping company did the slate on the driveway the took the 3 stations in the front up so they would not be damaged and advised me to call Shane’s to come back and put them in the ground. I called them and they came and reinserted them in the ground. I have done everything to protect the stations and have not harmed them. Now they are saying since the rock is on the sides of the house that I have to pay to find the stations. At the time they came to put the three stations in the front back down not one person mentioned to me about the river rock on the sides of the house. I feel I have done everything in my power to keep up my end of the contract. I have not had any new construction or done any damage to the stations and now they want me to pay to find them or do it myself
Provider response
Thank you for your review despite it being highly inaccurate and lacking the truth. We do hope you find a company that better suits your needs.
Kary Stewart
Chris came out said they would take care of it I paid them 788 dollars to do the work. I provided a lift for them to use . After about 1 week I saw that the bats were still getting back in so I called them back out. Then Chris came back out we spoke about where the areas were they were coming in and he assured me they would seal up all areas and fix the problem. They came back out sealed a few areas and told me he would have to talk to the supervisor about the other areas. I waited 5 days and they never called back so I called them spoke with Chris on the phone he advised me that they wouldn't be able to do anything else because it was dangerous and I told him thats why I rented the lift for yall. Brandon came out to my house to look and told me there was nothing he could do I tried to pled with him that I just wanted the bats gone but he got upset and said he came out to my house for nothing. Would not use them again. If you do decide to try this company please make sure they have thoroughly assessed everything before you pay them to do the job feel that this should have been addressed early on and it was not. So we are out the 300 dollars for the lift and 788 dollars and still have bats.
Provider response
Thank you for your review. You did leave out a few facts. #1) We performed all of the work that we agreed to perform (listed in writing on the service agreement). We did provide you a guarantee that they wouldn't find another entry/exit point. Again, clearly communicated that this was a one time service with no guarantees. The place that you are referring to, that we "refused" to fix, was not included on the service agreement. In addition, it takes a 40 foot ladder to reach the spot AND the ladder could not be stabilized. Therefore it is UNSAFE for anyone to attempt to reach this spot. We kindly offered to return $200 to you since we were not able to make you completely satisfied. You refused our offer and stated that you know how bad a negative review can impact a small business. So, you came here to leave your review. Thank you for giving me the opportunity to give our side of the story.
S Geisel
These guys lost a potential customer when one of their drivers ran a stop sign in front of me and nearly caused a multiple car accident. If they are not careful driving, why would I trust them with my home?
Provider response
Thank you for being so concerned that you went straight to Google to leave a negative review as opposed to contacting me at the office. Safe driving is a top priority for us. I would've gladly taken your call so I could've addressed the situation immediately. Sincerely, Shane Loftin - Owner
Ann Barboza
I strongly DO NOt recommend this company due to the lack of communication between the inside administrators & technicians, improper diagnosis, they cannot properly complete the job they quote you for, the quality of work & repairs are very poor, employees are very rude and handle their mistakes/situations very unprofessionally.
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