Yates-Astro Termite & Pest Control Hinesville

Set up house for termite protection. Have not been able to get anyone to remove e deck boards that we talked about

He was good with it

Another great job was done to keep my home free of bugs@

On time answered all questions was fast did a great job

Amazing experience with the Yates-Astro team, especially Lee! His visits are always professional, punctual, and efficient. He takes the time to clearly explain the company’s standards and shares simple, practical tips for maintaining results between services. Communication is consistent and easy to understand, so I always feel informed and confident. Each quarterly treatment is smooth and completely stress-free. I highly recommend Yates-Astro there’s truly no better company to trust for your pest control needs!

Jordan has been servicing very well since he's taken over last year. Extremely professional and we've not had any issues

Lee Smith is a great technician. Very knowledgeable, helpful and friendly

Oour technicians were wonderful this morning. They were very polite and professional, and did a very thorough job of inspecting our home. I highly recommend they!

He was very nice and paid attention to my needs .

I have been with this same company 1987 Tech was very nice .

Technician is great! Nice guy and he is very personable and informative. Does a great job! Ed Brewer

They were great, then after a year and a half-2 years of service they just stopped showing up, no call, no email, no reason, just stopped coming. Extremely disappointed

Kind and punctual technicians! Took the time to explain everything to me and even did it all quietly while my toddler slept on the couch!!

Jermaine is top notch and does each service appointment with a smile!!

Starcarrive promptly on time. She did a through walk thru in and outside inspection. Very courteous

Office personal was professional in scheduling a technician visit. Technician was courteous, professional, and a dog lover was evident when our fur person joyously greeted him as I took her for a walk while the house was being treated.

This is the 2nd time I’m calling for service and had to pay $300. again. I can’t give a rating on this worker as he is still working on the problem. The first technician did not do work commensurate for payment. When he should have returned to complete the job, I was told that “he no longer works with the company. “ Suffice it to say, ‘I am not a happy camper’

First time I called , I was told they would get back with me but no one ever called . Second time I called the representative made it seem as though I didn’t own my home, and also asking who did we buy the house from! I will not be using this company

Charged for services that I did not receive. Closed account 7 months ago and received a call that I still owed. Not the way to run a business.

I will not recommend this company(Yates - Astro Termite &Pest control , Hinesville, GA) at all, they are not transparent. I closed on a brand new house in July 2020 and they called me to let me know that my termite warranty would expire in December 2020, even though I just bought the house. In July 2022, I called them to renew the contract and they charged $310 for the renewal and $185 every year . I paid $310 in July 2022, thinking that I wont have to pay until 20 December 2023 as stated in the receipt. I received a phone call from them telling that my warranty would expire again in December 2022, they asked me to pay them again even though I just paid them in July. I overheard a lot of coworkers complaining about them for not being transparent. As I lost trust and confidence in them, I contacted another company and paid $200 to start a new warranty on the house. And they sent me a $185 statement, dated 2/01/2022 in January 2023 for a service they did not even provide. I am done dealing with them.

We moved to Georgia the beginning of November and called Yates out because of our ant problems but also to get an inspection on the home we just purchased. In their name they say termite and pest control, when they came out and also on the phone we were told they do a comprehensive inspection to see just what we may need. We were happy with what we were told and signed on with them for their rotating service. We started doing some renovations in June and as the contractor started to demo the garage he found, "the most active termites he had ever seen." He went on to say the amount of eggs and activity as well as damage that they have been here for years. We immediately called Yates and asked just what a comprehensive inspection entails and they said it doesn't cover termites, that is an extra charge....why did they choose not to tell us that up front? We told them how we just moved here and purchased the home, had they have mentioned it was extra we would have paid it but instead we were under the impression we were fine and protected. When I looked up the chemicals they used on my property every 3 months the one is listed as a termite/insect spray so I just figured we were protected against anything, wouldn't you? After we called them to say we found the termites they said they would send out a specialist to review the situation and see the treatment we would need, we went with another company who came out the day they were found and not the 5 days later Yates could come out. We canceled their service and they had the nerve to send me a cancelation bill, no apologies for the misunderstanding, no nothing. I see the reviews on here are mostly positive and I don't know if they are all from family and friends of the owners/workers but I cannot believe that I am the only one this has happened to. Shame on you for allowing us to think we were covered as our home was crumbling from the inside out.

Made an appointment, couldn't remember the date of the appointment, that's how long ago I made the appointment, So I should of made a reminder but I didn't, but you think a company would send some type of reminder text, phone call, email. But they did nothing. So day of the appointment (4/19), they showed up to my house and of course no ones home, so I get a call from the company on 4/20 telling me I missed the appointment and that they don't do reminders. The lady representative was completely rude on the phone and I told her that she was and hung up, you would think as a company or even a corporation they would have a better protocol for appointment reminder, so they are not wasting client time but their own time, that's business 101, anyone knows that and on customer service they need to step it up, I know losing my service won't affect them but not impressed.

The lady was rude and gave short answers to my questions. She couldn't speak without an attitude. Feeling disappointed and not happy about using their company for the future. While I understand with the virus going on this is your job and respect on the phone would be nice.

Built a house. They showed up 12 months later wanting money for a renewal even though they never surveyed the property. We paid for the additional renewal year even though we never saw the guy look over the property. 12 months later the guy showed up wanting a renewal fee and left paper work but not once looked over the property again. For 2 entire years not one time was the property looked over or surveyed for issues and we have several cameras surrounding the house and property. Seems they wait until your contract is up, then come out for the money and leave again.

The absolute worst. The lack of customer service here should be astounding, but as long as we've had to deal with it, unfortunately it has become routine. I've written letters to the hinesville location and the corporate location in Richmond Hill. Neither location even bothered to acknowledge my letter or concerns or write back.

I would never recommend them to anyone. Technicians consistently missed every appointment that was made but that didn't stop them from calling on a weekly basis to try and get more money. We were "guaranteed" that we would not have to pay a biweekly bill until the infestation was taken care of and due to so many missed appointments, many times without even a call to say they wouldn't make it, our problem was never solved.