Gregory Pest Solutions

I was away on vacation when I received a phone call from a service technician telling me he’d be at my house in 15 minutes. We did not have an appointment so I sent him a text saying “Do not go to my house.” A month later, I received a bill. So I called and made an appointment so I could be at the house for a thorough inspection. The day of the appointment came - no one showed up. The technician was on vacation. So the supervisor was going to call me with another appointment time. I never heard from him. But I receive a bill every few weeks. I’ve called regularly and I e sent emails to try to get it all resolved. No one will return my call. The customer service representatives have been very nice but the manager in the Georgia region needs to go.

When the small business pest control company we used was bought out by Gregory Pest Solutions, their customer service went quickly downhill. We are now going on three weeks of a giant cicada killer wasp infestation that I have yet to even receive a quote for. I have called their office and emailed and was told someone would get back to me (three times now). Their lack of concern speaks volumes. Save yourself some time and aggravation and avoid this company!

I have been a customer of this company for many, many years. As Cooperative Exterminating, they were always on time, amazing customer service, and great quarterly pest control service. Since ownership changed, I have been sorely disappointed. My regular maintenance that was performed today, I had to ask the technician to spray down at the garage. The previous technician went around the entire perimeter of the house and sprayed everywhere. I feel like the new service is lazy and subpar. Canceling today and going with another company (even though I just paid them for service today). I hate that customer service has dwindled so immensely from what used to be a company I could trust.

They bought the small business I had install my termite system and are supposed to come out every year and do an inspection. I am not sure if they are still in business, not responding to emails or request?

Prevention? Not bad. If you ever get a problem, they don't really care to fix it.

Great service

Great people Mike was awesome as well as Miss Cole are some of the best.. Thanks for looking after my house.

Nancy does a great job. Reliable, dependable, on time. Can’t say enough good things about her.

They were contracted by my apartment complex to do pest control and bedbug inspection

My home is pest free and best of all, they treated and created a barrier outside of my house so pests can’t get in. Of course every now and then when I found a bug inside my home, Josh, tech, will be there to resolve it. LaAdrian, at their Corp office, has been an amazing supporter as well. These guys are awesome, best money usage to to protect my home from pest intruder.

Charged me 85 dollars to give a estimate and never gave me an estimate. I’m reporting u to BBB.

I have asked repeatedly to have service scheduled at least a week ahead but they still continue to call the day of service or the day before. I told tech not to come this week has I want service inside as well as outside. I called to schedule & was told they would contact tech & he would call me. Another lady called back & said they were still trying to contact him. 2 full days & no call. I’m now looking for another company & plan on canceling Gregory Pest No- service

I could not be more angered! The month before a guy came out and laid out the bait. They appeared to be dying out. The week before last another guy came out, and since then it has brought out more pests! If the apartment building or Gregory fails to do anything I will be forced to fog the place!

We could not be more displeased with the level of service received by Gregory, who took over our termite bond upon acquiring our former termite company. Poor communication, bait systems thrown on our property, new bait systems installed incorrectly, multiple errors in billing and appointments.

Horrible service!!! Left a squirrel in my office without a trap!!!! For an entire week!! It is absolutely disgusting and they don't care. Never put any traps up 3 weeks prior!

GPS started off so strong but has slowly become one of the most frustrating and incapable companies that I have ever worked with. Billing has been wrong, service has been poor, and even though they say they’re building on great customer service, that aspect of the business has been the most disappointing. Don’t waste your time with this company.

We paid over $380 for the full service. They we're not able to resolve our issue after several visits. We ended up buying a pest control kit for spiders and ants for only $5.87 at Home Depot. We haven't seen a spider or ant since. I can't believe i wasted my money. Not to mention they charged me twice after i cancelled my account. That issue has still not been corrected.

I have had Gregory Pest Solutions called to my apartment NUMEROUS times. Each time it seems that a man comes in, squirts the affected area (to what seems like water), and then leaves. Not even hours later we still have a problem. They barely cover the area, just king of squirting on random locations. Not worth it, and ineffective.