PROTEX Lawn and Pest Control

Provider response

Justin I am sorry you feel that way. Nothing we did was unethical it was a sign that advertised our Spring discount. It wasn't so people would think we treat your lawn. It is very hard for small businesses to compete online with the large businesses paying huge fees to be listed at the top of google. Instead of over reacting and trying to destroy small business by calling in and screaming at people or posting things online saying that they are unethical maybe you should reach out and ask questions and see what they have to say. <br><br>I hope you feel better after trying to destroy a small business who was only trying to do some gorilla marketing.

Provider response

I am so sorry you had a bad experience with the previous owners. It looks like you were a customer before we purchased this business. If there is anything I can do to help please reach out to me.

Provider response

Thank you, Owen for your great review for Protex Lawn and Pest Control. We are glad to hear you are happy with our services.

Provider response

Thank you, Tatiana for your great review for Protex Lawn and Pest Control. We are glad to hear you are happy with our services.

Provider response

Dear Anthony,<br>We are sorry to hear about your dissatisfaction with our services. We understand that your lawn had several issues, including wild grasses and irrigation-related problems, prior to us beginning to service it as noted on your estimate. For some reason you seem to conveniently forget this very important and relevant factor. It's also important to note that we had only serviced your lawn twice, with the initial service in August and a follow up service in September. Given the limited time frame, we had very little opportunity to make significant improvements with your very problematic lawn. <br><br>During our inspection, we observed various biological markers such as pusley and spurge, which scientifically indicated insufficient watering. These issues were present throughout the front, easement, left side behind the fence, and right mid-drive areas. We also noticed uncontrollable wild grasses and crabgrass scattered throughout the front. Additionally, there were active turf-damaging insects like sod web worms and chinch bugs. We had recommended an irrigation inspection both during the estimate and after starting the services, but you declined these recommendations, stating that you were watering correctly and had a rain sensor. However, if the watering had been adequate, the issues throughout the lawn would not have been present. This is fact based science, not our opinion. <br><br>Proper irrigation is crucial for a successful lawn, and it requires constant monitoring and maintenance. We also want to highlight that our estimate, which you signed, clearly states that we will treat to correct any lawn or plant issues within reason. However, we cannot control the customer's watering habits, mowing practices, or other cultural practices that ultimately determine the success or failure of the lawn and plant material. As a result, we cannot guarantee the health and condition of the turf or plant material.<br><br>Additionally, our estimate also mentions that the prevention or control of crabgrass, goosegrass, bermudagrass, and select sedges are not part of our services due to the unavailability or restricted use of effective control products.<br><br>When you contacted us with your concerns, we offered to set up a free service call to address them, but you declined this offer as well.<br><br>Sadly based off your other google reviews in your profile, this is a pattern for you to leave such reviews. In regards to our company, rather than deal with the facts of the matter in an objective fashion, you have chosen to falsely besmirch our reputation in a public forum instead of giving us a fair opportunity to work together to get your turf going in the right direction with realistic expectations. We always strive to provide the best possible service to all our customers. If you would like to discuss your concerns further or require any additional assistance, please do not hesitate to reach out to us. <br>Best regards

Provider response

Thank you, John for your great review for Protex Lawn and Pest Control. We are glad to hear we were able to gain your trust, and looking forward to taking care of your lawn.

Provider response

Thank you, Daniel for your great review for Protex Lawn and Pest Control. We are glad to hear you are happy with our services.

Provider response

Dear Troy,<br>Thank you for sharing your experience with our company. Your service notes from the onset of us beginning service with you, all the way through the last service we provided for you spoke about scientific biological markers, cultural weeds, etc. plaguing your property. These are there when irrigation issues are present, allowing for their existence. We want to strongly clarify that we did not install or maintain the irrigation system located at your home of 7210 Seminole drive, Belle Isle, Florida. Our role once you asked for a service call was simply to identify the problems and bring them to your attention, which we certainly did. <br><br>Upon inspecting your system on 7-21-22, we found that you pumped water from the lake to irrigation your property. We immediately discovered that the irrigation intake for the pump had come loose from your dock and was laying in the bottom of the lake sucking up sand, leading to sand clogging the entire system. We promptly informed you of the issues and provided videos and recommendations for resolving them. You then informed us that you would have your handyman repair the intake line and flush the sand out of the entire system because he was “cheap”. You informed us that this would be finished the following day, so we scheduled to revisit your home on 7-26-22. We then arrived on 7-26 as agreed upon only to find that the system had not been touched, and was still in fact, completely inoperable. Once the system was cleared of the massive amount of sand that the intake sucked up, we discovered that your back yard zone had 15 gallons of water per minute available to it, which would support (10) 1.5 gallon per minute heads, yet your system had (20) 1.5 gallon per minute heads, double the amount of heads the system could support. It certainly does not appear that qualified professionals installed the system based off of the basic principles that were overlooked. We tried to explain that the issues plaguing your lawn were a result of these major irrigation issues plaguing your system. We also showed you that there were scientific biological markers present that confirm this diagnosis as we prefer to deal in the currency of factual information. This was not what you wanted to hear, so you were not even remotely receptive or objective when presented with the factual information.<br><br>Regarding your cancellation request, we understand your frustration. However, our service agreement in which you signed at the onset clearly requires a 30-day written notice, which we did not receive in advance. You emailed in on 11-6 to cancel and your scheduled service was 3 days later. Furthermore, your September invoice for services rendered remained unpaid. As per our policies, we canceled your service after the November application. You were NEVER billed following your cancellation request and quite frankly this is slanderous and easily able to be disproven given the billing dates and your cessation request via email.

Provider response

Thank you Shawn for your great review! Thank you for recommending Protex Lawn and Pest Control to others.