Brandon Pest Control, Inc.

Our service address is in Orlando and the technician is Jim. He is extremely disrespectful, comes in being obnoxious while the baby is asleep, getting the dog anxious and rowdy, I asked him not to do those things numerous times prior but thank God we parted ways. He doesnt gove even a 24 hours notice and then when fired and asked to leave the property, hours later, dcfs is at my doorstep with false child abuse claims and mentioning the litter boxes( which are in separate rooms so no one knows expect the bug guy!) If this is the service you'd like, be my guest , but this isn't the last they'll be hearing from me.

Jim, our lovely( so very sarcastic) bug person is the most disrespectful person there is. I had a baby 14 months ago and he has been a complete nightmare to deal with. Not even 24 hour notice, gets the dog barking as soon as I get baby down and says " thats why we ran a vacuum while they slept back in my day" If you want to be disrespected as soon as you walk in the door be my guest. And then threatens to fight my boyfriend on his way out, I call the number on the side of the truck, even after claiming he owns the company and they say we canceled your account, I said OK but I want someone to know of how I was treated when he was on my property and they hung up. If thats the service you want, be my guest. I have video and phone recordings because of situations exactly like this. They no longer want to talk to me so hopefully this helps decide if this is the company for you. Good riddance and posting every where I can think of

After 33 years with Brandon Pest Control, a decision was made to go with the Annual Service. Cost for our Annual would be $450. On Friday, March 7, 2025, service technician, Michael Nunn came to our home to do the service. I questioned Michael as to what exactly would he be doing, making sure I understood. This is the services Michael told me he would be doing….. 1. Spray and leave granules on outside perimeter 2. Spray or bait around windows and baseboards 3. Bait under kitchen sink, pantry and under bathroom sinks. 4. Remove some receptacles near water to spray, as this helps to eliminate pests before they get into home. 5. Attic…..will leave granules (I have 2 attics, one in garage and one inside home) Michael said inside attic was not necessary. Initially, he did not mention servicing either attic. I let him know when I spoke to Candy to schedule appt. She went over some service areas and said the attics would be dusted. Michael, at this time, replied “he doesn’t dust attics”, but leaves granules instead. Monday, March 10, 2025 our home was inspected by Marco, supervisor. His findings and conclusions…… 1. NO bait under kitchen sink, pantry 2. NO granules in attic 2. NO bait located anywhere Marco let me know that “we were taken advantage of”, basically Michael didn’t do his job! I questioned Marco “I wonder how many other customers were taken advantage of by Michael Nunn. You pay for a service, you expect it to be done correctly. Also, what is Michael doing with the pesticide bait and granules that he wrote on the invoice that he used, but actually did not? I was visibly upset knowing that I paid $450 for basically nothing! I stopped payment on my check. After 33 years of being a loyal customer to Brandon Pest Control …..I don’t trust them. Integrity, Honesty and customer Service …..what happened? CT

Marco from Brandon Pest Control came out and provided the most comprehensive free termite inspection to date. He checked the attic, the entire garage, my bedrooms, all while answering my numerous questions during his inspection (no termites found yay!). He is kind, courteous, and handles himself like a total professional. He also explained to me Brandon Pest Control's business model. Their techs all go out to do the estimates (no sales reps trying to make their numbers via up-selling). That same tech also comes out and does the work. We will be hiring Brandon Pest Control / Marco to do the 10yr Termidor termite prevention (trench and pour) along with the annual termite inspection.

We had Brandon Pest control come to my office for consultation on a termite issue, Marco was amazing. He was so polite, informative and knowledgeable. Felt very comfortable talking with him (This is important for a women) Even though they were not able to help with our problem, he referred us to someone who could. He also went above and beyond to make sure we understood what was going on and all of our options. I was so pleased with Marco and Brandon Pest control i am setting up bi-monthly pest prevention for my home in North Lakeland. Yes they even have a office in Lakeland. How awesome.

Honest and upfront. Very positive experience figuring out a possible infestation. In the end, they deemed the dwelling secure and did not recommend any repairs...unlike 5 other local businesses.

Updating from my previous one star to four. First, the customer service that answers the phone across-the-board has been amazing helpful friendly after having the same tech come twice with very little results they did today. Send a for the third time but they sent a different tech actually was thorough and was here for a bit actually spraying feeling much more better and much more confident about the service I got now, thank you

Had a great experience with Brandon Pest Control. Marco was professional, knowledgeable and honest. I will definitely be using them for any pest issue in the future!

If you’re looking for honesty and integrity Brandon Pest Control is where you’ll find it. Marco is very knowledgeable and trustworthy, exactly what your looking for in a local business.

I have been a customer for many years, and I will be for many more. Honest prices, quality work, and friendly service.

Best pest control in Brandon. Don, our pest technician, is courteous and kind.

We have used Brandon Pest Control at our church and more than one residence, both on a contract basis and for specific needs. Recently had a misunderstanding, and they worked well with me to resolve the issue.

Excellent service.

Very well done by Don Cannington. So helpful and does a very thorough job every time! thank you Brandon Pest control. I use it on both of my properties also! both fantastic, noticeable results

I did not go inside.

Marco is on top of it.Those little buggies and rodents don't stand a chance

I used them once and now they are harassing me to do a monthly service of 89 dollars?? Are they nuts?? I dont have that kind of money and would NEVER sign something that commited me to a monthly bill. The short guy that was here said that i was just signing that he was here. I saw the 89 dollar a month part and told him that i would NOT be interested in getting that as someone brought the bugs in and they will not be back

Who is the guy running the Atlanta location for Brandon Pest control? Left my job incomplete and was very insulting with me when asked to finish job.

Very poor customer service.

I contacted Brandon Pest Control about 3 years ago in March 2015 due to evidence of termites. They came to my home (which was only 8 years old at the time) and did a “thorough” termite treatment. They drilled holes through the pavement in my driveway and in the walls of one area of my home where the potential problem was. They told me I would be Termite Free within 3 months. They came back in June 2015 and told me they found no evidence of Termites. They also charged a very hefty $1500 to do the treatment, not to mention, I had to purchase a Termite Bond. Then came March 2016 and guess what?? Termites again!! I called them and asked how did this happen. They gave me every excuse in the book... “it’s just Florida”.... “they must have come back”... so after taking another $300 from me for the Termite bond which should have been FREE.. they did another so-called inspection. They told me they sent their best technician this time and all termites were gone. Then came March 2017...and guess what??? Termites again!! This time I was not as forgiving. I wanted to know why I was being lied to and having to pay for a Termite bond which clearly was not working. The technician they sent out was very rude and obnoxious and told me he’s the best worker they have. I asked why aren’t ALL their workers the best and he was so angry about my question he stormed out of my home. His supervisor then called to “yell” at me about being “rude to his employee”...., no one is addressing the fact I’ve had the same problem with TERMITES ... 3 years in a row when they told me each time the termites were all gone. After being lied to and treated harshly by the receptionists, the technicians and the supervisor .... I decided I’m tired of their LACK OF EXPERIENCE and lack of COMPETENCY and I had to take matters into my own hands!!! They are still pushing to sell me yet another TERMITE BOND this year when they are clearly after MONEY and giving you HORRIBLE CISTOMER SERVICE in return. STAY AWAY FROM BRANDON PEST CONTROL. Please do not go through what I have gone through with them!!!!

Technician was very nice, however the office does not stand behind what he told us. Management lies about what is on their contract and blows you off after you read the contract back to them proving them a liar.

Be very cautious when hiring this service. The first few visits are good, then the agenda turns to their service not yours. They use a tactic that if they can not reach you (in less than 48 hours), they will proceed to trespass on your property, spray the perimeter then put a bill at your front door. If they really did spray the perimeter, who knows!?! Since now a bill is produced, you are "entrapped" now to pay for the service whether it was approved, denied or wondering if it even happened. It is another scam that the service world is establishing. Don't be blind sided and give in. This only happens when a company starts to get in jeopardy in my opinion.