About this provider in Palm Coast
We are an independently owned and operated full service Termite and Pest Control company located in the center of Palm Coast, Florida. Since 2012 we have been proud to be the one you can trust to handle all your pest-related needs for your home or business. Call for your free estimate on the phone or we can come to…
Rating breakdown from customer reviews
4.9
181 reviews
Customer reviews for Royal Palm Pest Control
Stacey Alfonso
In this day and age where most businesses are all about the money, I am beyond ecstatic to tell everyone that Royal Palm Pest Control is all about what is the best for the customer. Their service is impeccable. James was so pleasant, so thorough and requested that I walk room to room with him telling him where and where not to spray because of my beloved 4 legged babies and my concern for them. James spent hours carefully checking and treating for those miserable ghost sugar ants that invaded our home. I was simply amazed at the amount of time he spent taking care of the problem. If you want 5 star service, call Royal Palms Pest Control.
Rod Moser
David did a perfect job treating our house in and out. On time and very Professional. I will request him for next treatment. Thank You, David...
Provider response
Thank you for your wonderful review! We will pass your compliment on to Mike!
Paulo Santos
What an amazing company with a great employee named David Seashock. He always talks to me about what he is planning on doing on my property, very respectful, and always takes to time to listen to any concerns.
Provider response
Thank you Paulo, we appreciate your feedback.
Paul Gellner
David did a great job. Insects are almost never seen they have been servicing my home
Alex Warfield
Thank you David for coming out to service our pest control needs and educating us on how your devices work!! Definitely recommend Royal Palms for any pest issues!!
Provider response
Thank you for your feedback! His supervisor will be informed!
Chelsea Dickerson
We just had David over for our repeat service today. He was courteous, professional, and even loved on our dog a little! He spent about an hour spraying every nook and cranny in our home, moving appliances to reach behind, and dusted away a few cob webs we had a hard time reaching. He was communicative and professional throughout his visit, texting updates as we were not home during the service. I highly recommend Royal Palm Pest Control and David as our service tech. Great experience all around!
Provider response
Thank you!
Wendy Roberts
I had a fantastic experience with Royal Palm during a recent pest inspection. They were professional, prompt, and very thorough. I especially want to highlight the outstanding service provided by Nick, the inspector. He was not only meticulous in his work but also took the time to explain everything to me in a clear and reassuring way. His knowledge and patience truly put my mind at ease. I meant to ask if I could tip him, but in the midst of going over the final paperwork, I completely forgot. I hope this review conveys just how much I appreciated his effort, professionalism, and the peace of mind he provided. I would absolutely recommend Royal Palm—and especially Nick—for anyone needing a pest inspection done right.
Provider response
Thank you for your review Wendy. I will be sure to pass this along to Nick, he is pretty amazing! We are pleased you are happy with the service you received.
Diane Knowlton
I’ve only had them once so far but they did more in that service than any company I’ve ever had. Colby was professional and nice. I will see them again soon.
Provider response
Thank you for your review Diane. I will pass this along to Colby's Supervisor. We appreciate your feedback, and we will see you soon!
CA
This company gone above and beyond to solve our pest problems and has been very pleasant to work with. Highly recommend!
Provider response
Thank you for your review, we truly appreciate it. We are honored to be able to assist you with your pest control needs.
D Resier
Good prices , very professional service .
Provider response
Thank you for your generous review, we appreciate you.
Johanna
Royal Palm Pest Control is absolutely the best company!! Local company who TRULY cares about its customers! I feel so taken care of with this company and unfortunately that is a rarity in today’s world! And our favorite technician is Dario!! This gentleman knows his stuff! Dario is educated in his product, he is patient, kind, considerate and when he leaves everything is immaculate!!! Cannot say enough great things about this company and Dario! You will be so glad if you’re use this company!!!
Provider response
Thank you for your kind words, Johanna. We are very pleased you were happy with your service from Dahrio. He is a great asset to the company. I will be sure to pass along your feedback to Dahrio and his supervisor.
Kyle Finch
If you're looking for pest control services in Palm Coast, Royal Palm Pest Control is definitely on the top. Their service is great, effective, and their pricing is very fair. I've had the chance to meet the owner years ago and since then, I've met a handful of their professionals that have come to service my house. All of their professionals are very knowledgeable, polite and very honest. I've had the pleasure of just recently meeting a professional from Royal Palm Coast Pest Control by the name of Dahrio. He was quick, efficient and taught me the difference between "German Roaches" and "Palmetto Bugs". After using multiple pest control services since 2015, I've realized that the customer service from Palm Coast Pest Control surpasses the typical standard that I've received from other companies. They'll utilize pest tubes if available and will not try and sell you something that you do not need. I'm extremely satisfied with the honesty and integrity of this company as well as their staff, especially Dahrio, for delivering service that not only exceeded my expectations but for also taking the time to explain to me valuable information in regards to my specific situation. I appreciate it!
Provider response
Kyle - thank you for a very nice review of not only our company but our wonderful team members. We are happy to hear that we are providing excellent service.
Tom McDermott
Outstanding service provider that takes great care of my elderly parents. Highly recommend.
Provider response
Thank you Tom for your wonderful review. We appreciate it very much.
Joan Soldano
David S. took care of our service this time around. Young, professional, thorough. I was impressed with his commitment to excellence!
Provider response
Hi Joan! Thank you so very much. I will pass along your kind words.
Paula Calise
I've been using Royal Palm Pest Control for over two years now. I love their efficiency, reliability and dependability. They are always reliable to call me right before I am due for my quarterly treatments. Every representative that has come to perform my treatments has been friendly, knowledgeable, considerate. My recent treatment today was by David. He was so nice and extra helpful and took extra care of my property and treatment. He went above and beyond today, considering we all just went through Hurricane Milton and are all dealing with it on some personal level. I appreciate how Royal Palm treats me like family/friend.
Provider response
Hi Paula,<br>Thank you for your review, we really appreciate it. We like to think of all of our customers as a part of the Royal Palm Pest Control family. I will pass this along to David and his Supervisor.
Randel901st
In my opinion, Royal Palm Pest Control is the best service there is. I have had their service for over 4 years now and I have never had any problems with the service they provide at all. The person who does the service for my area is David. Royal Palm Pest Control are kind and always answers my questions and most importantly, respectful to me and my property.
Provider response
We appreciate your business Jacob and the review, thank you. I will pass this along to David and his Supervisor.
Ann Breidenstein
David did a wonderful job on our pest control today - very thorough and courteous, and this being on a day of a TS Watch with Hurricane Helene!
Provider response
Thank you for your review Ann. We hope you stayed safe under the TS watch. I will pass along your review to David and his Supervisor.
Alexander Plump
Royal Palm Pest Control has been servicing our home for the last couple of years since we've moved in. They are always professional and on top of any communication. David, on our recent visit, was very friendly and very professional. As usual, I am impressed with what I get! Thank you Royal Palm!
Provider response
We appreciate your review, thank you Alexander. I will share this with David and his Supervisor.
Jon
It is a good company.
Provider response
Thank you for the 5 star rating.
Pam Stephens
I have used this business for almost 10 yrs. Up until the last year they were great. Since the beginning of 2022 my family has gone through 4 deaths and a flood in my home. Personal illness and stress has caused us to cancel several appointments. Apparently the office staff decided that when the last appointment had to be canceled I was cancelling service. Today when I called to schedule my quarterly service I was told that because they assumed I canceled my service and was not available when they had tried to reach me , they just took me out of their system. Be advised, if you cancel an appointment with them you better be able to talk to someone or else they will write you off as they did with me. The office manager said they would be happy to take my account back but of course at a higher rate. Go figure. It's a shame this company has come to this. I was one of the first customers when this company started. I guess valued customers aren't that valued anymore.
Provider response
Hello Ms. Stephens,<br><br>We value all of our customers and are happy that you decided to continue services with us. As was discussed with you on the phone yesterday, the cost of your services did not increase with your reinstatement. After your last service in May of this year, we were forced to increase the cost of our services when we were hit with another increase of the products we purchase for our services. The voicemail that was left after your May service stated that you did not think you would be continuing with our services anymore. The office left a message at that time to confirm this and we did not receive a response. When your next quarterly service was due in August, we again, tried to reach out to confirm if you wished to continue services. After not hearing back from you, we proceeded with canceling your services taking into consideration your previous voicemail and not hearing from you for a few weeks. I apologize for any confusion over the voicemail. We appreciate you remaining a valued customer and hope the rest of your year is happy and healthy for both you and your family.
Margaret Minutaglio
Give them lots of time to make an appointment. If you have issues I would find someone that can get to your home a lot faster
Provider response
Hello Maggie,<br><br>Thank you for your review. I apologize that we were unable to service your home in a timely manner. Are you able to provide more details so that I can investigate this matter further? When did you contact our office? Do you remember who you spoke with? What type of service were you looking for? I appreciate any information you are able to provide. Thank you again.<br><br>Edit:<br>Hello Maggie,<br><br>I never heard back from you and I’d still like to look into this matter further. It appears that we have never serviced your home as I cannot find a customer in our database that matches your information. Thank you for any additional information you can provide.
MEL
PREPAID FOR SERVICE AND TECH WAS NOT NOTIFIED FORCING MY HUSBAND TO DOUBLE PAY. NOT HAPPY. PRICES WERE $55 EVERY 3 MONTHS NOW IT IS $67. CALLED OFFICE TO INFORM THEM OF DOUBLE PAYMENT AND OFFICE PERSONAL WANTED TO BLAME THE TECH. ASKED HER IF THEY NOTIFY THE TECHS OF PREPAY HER ANSWER WAS NO, IT'S NOT A QUESTION THEY NORMALLY ASK. IF A CUSTOMER PREPAYS SOMETHING DON'T YOU THINK THE TECH SHOULD BE NOTIFIED. NOW WE HAVE TO WAIT 2-3 BUSINESS DAYS TO GET OUR $87 BACK. AND TO TOP IF OFF, OFFICE PERSONNEL WAS A LITTLE RUDE WHEN I ASKED WHY WOULDN'T YOU NOTIFY YOUR TECHS OF A PREPAYMENT. SO SORRY, BUT CUSTOMER SERVICE IS EVERYTHING THESE DAYS. YOU MADE A MISTAKE, OWN UP TO IT AND DON'T PASS THE BUCK! RANT OVER.
Provider response
Michelle, let me apologize to you that the payment you called into the office prior to the service being rendered was not communicated to the field technician. If you had prepaid, all you would have to do is let the technician know. He would have called the office to notate your work order as paid. Regarding the rate change, I reviewed your account and noticed that you were previously on service at our special rate pricing during a promotional time. You then closed the account, when the account was reopened it was at current pricing. We do not do price increases on any customer that stays on their service program. Customer service is everything to us, if you would like to speak to me directly I am always available.
Alison Rimer
They are very good
Provider response
Alison I’m unsure of 2 star post. We just love you as a longtime customer.
Sergey Lopatnikov
I used this company only two times. First time ants appeared after 2 weeks of service. The company did service again. Second time I repeated service in 3 monthes. Ants appeared again in one month in home and on the lot. I had suspiction that Company uses dilute solution of poison. Because I am retired professor of physics and also know chemistry enough to make analyses, I asked the technitian to give me a sample of what he uses to treat the property. He refused to do so, motivating this that there is law, which does not permit this, which is obvious lie. It supports my suspiction that they simpy steal chemicals "for economy". This practice is not only not honest, but extremelly dangerous for environment, because they grow insects resistant to poisons. I would stronly brecomend NOT TO USE this company and do not belive to paid "positive" references.
Provider response
Sergey - I am sorry that you feel this way. Unfortunately by law we cannot provide our customers "samples" this has been verified by our state inspector. We are happy to come back if needed. We can supply the name or any product that we use if you want to research the product and the types of pests that the product targets. We would and will never lie to our customers. When I tried calling you today to discuss the event that the technician had at your home you hung up and refused to speak to me. I wish you well.
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Treatment and cost guides before you call
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