Liberty Pest Management

Christian provided excellent service during his visit. He was thorough and conscientious, paying close attention to the details to ensure everything was addressed properly. What stood out most was his clear communication—he explained what he was doing, what he observed, and any recommendations in a straightforward and professional manner. It’s clear he takes pride in his work and approaches his job with a high level of professionalism. I appreciate the quality service he provided.

We are very pleased with Liberty. Dan came out and fixed our ant problem. very professional and friendly. Also, Andre has been out recently and does a good job. I would highly recommed this company.

I noticed this time he clean my pool cage with the brush for cobwebs

Christian was very thorough, he even took a pic of my rabbit, so other exterminators would know he lives in a cage in the lanai, and not spray near him. He did an excellent job.

John... thank you so much for sending out Christian to do the service at our house... we are very happy to stay with you and tell Christian he did a good job... thank you.

We have been using Liberty for years now and are very happy with their service. They're helpful and reliable. We have had the chance to have Christian and Andre assist us with our pest needs and they have been responsive, helpful, reliable and kind. We appreciate the heads up when coming and response following service. We have minimal pest issues since working with Liberty.

My tech today was Christian, great service from Liberty as always. Thanks

ACH Fee ???

Christian provides great, proactive customer service.

Our technician Christian was very polite and helpful and did a fantastic job and expedient job but thorough thank you so much.

We have been customers for 10 years..... two homes and one apartment. Great Team! They are the best! Special shout out to our Tech Ed!

Liberty has been great and dependable over the years. Christian is very thorough and knowledgeable.

Moved into a new place that had a pretty intense ghost ant / sugar ant problem. The same day we called, a representative arrived to begin the treatment. Ed Pagan was knowledgeable, friendly, and arrived quickly. He gave advice on what to address to help prevent the issue further, and documented the ants point of entry. Very Satisfied with our services.

Christian came out today and we had a very informative discussion about an infrequent ant problem we’ve had over the last month. He described what he would do and asked that I text him in 2-3 weeks to let him know if the problem had been solved or if it has come back. Very helpful and responsive!

Christian did a great job! Very happy with the service, I highly recommend!

Christian does a great job treating our exterior for pest prevention. We haven’t had any bugs get in the house in months! We have been Liberty customers for several years now and are always pleased with their service.

Great company. Ed is the best.

My experience with Liberty Pest Control has been extremely disappointing. I initially reached out for a quote, and before I ever signed or approved anything, they went ahead and scheduled a service without my authorization. When I later went to sign the estimate, I was told I owed a $50 deposit for a “missed service appointment” that I never scheduled or agreed to. When I asked for this fee to be removed, the owner, John, was incredibly rude and unprofessional. Instead of resolving the issue, he became defensive and even questioned my commitment to his company if I was “afraid of $50.” This is not how you treat customers…especially new ones. Scheduling service without consent and then trying to charge for it is unacceptable. Based on this experience, I cannot recommend Liberty Pest Control.

I wasn’t notified a time when the tech would be at my property . Because the last service my Garage wasn’t treated and we had a heated conversation several months ago ago and I was told I had to wait 3 months and my garage would be treated then. Well no one reached out to me during this last visit . So therefore once again my garage has never been treated . I’ve waited 3 months since last service . We do have jobs and work . This owner was aware that the garage was to be sprayed and didn’t follow up to make sure the tech sprayed it on this visit .

I have had a contract with Liberty Pest Management for about 3-4 years. No problems until this year. We noticed ants on the exterior of the house. I called to request a treatment and was told that I would be charged for a visit outside of the usual quarterly. Hmmm I thought that quarterly treatments were supposed to eliminate this. So I did the spraying myself. About 1month ago I heard a buzzing (like bees or wasps) in my ceiling. I saw that wasps were entering the soffit and I sprayed the spot with a wasp spray. When the buzzing noise continued and I continued to see wasps entering the soffit I called for a treatment. I was told that the wasps were mud dabbers (without seeing them) and that they would be gone in about 1 week. I was also told that the service didn't include spraying for wasps. Not happy so I call around and find a new service that will treat wasps along with all other outside insects. I got my text yesterday that said Liberty would be out for it's quarterly service and I replied I wanted to terminate service. I was told via text that I had to give 1 month notice via email. I have my paperwork and I do not see this anywhere. Not happy with Liberty and annoyed that I just can't terminate the service. PS always paid my bills on time.

They threatened to put a lien on the property for $81. Stay away from this company. The last time they came I don't think the guy even sprayed I started to get roaches in my house and I never had them before.

Money Hungry Much? I was willing to pay ten times their rate but needed to come up with a thorough plan first after a consultation... My email with them below: -- Liberty: Good evening Adam, The quarterly rate for your home would be $105.00 which includes a retreat warranty between services for insects (ants, roaches, spiders) inside the home with a one year service agreement. Slightly more for active infestations needing additional corrective work during the first quarter. We can get the initial application performed within 24 hours of your request. --Adam: I'm not looking for a service contract. Orkin tried to sell me the same thing when I first called them... I'm looking for a professional process/plan on the first visit to identify where they're coming from, what I should do, some sort of in-depth plan to make us feel better... At the end of that, I don't mind paying an arm and a leg if we can guarantee some sort of progress in mitigating these roaches... ---- Liberty: I completely understand. Hopefully you're able to locate a service provider that can offer a plan you're looking for. Thank you very much for the opportunity. John Korte ---- I completely understand. Hopefully you're able to locate a service provider that can offer a plan you're looking for. Thank you very much for the opportunity. John Korte ----

Updating after 2 years of quarterly service... First and foremost, service guys are great and very helpful and do great work. Issue is with management. Last visit I had the tech mentioned that if I notice any bug activity in the home to call and they can come out and check it out/service it. Called after noticing a handful of bugs I'm unfamiliar with. Owner picked up and expressed hesitation of sending someone out for something that may not be a big deal and charge me for it. Then starts talking down to me to explain that it's probably a roach and there are a "lot of bugs" in Florida. Wasn't really in the mood to be talked down too and said I'll just find someone else and hung up. Few minutes later I see he terminated service. I understand the strain of being short staffed and costs being up these days but maybe asking more questions before talking down to someone will help in the future.

I’ve been with liberty pest management for some years. They know me. They know my children. I have four children (two special-needs children, one with Congenital Nystagmus and one with Autism). In my most recent service, I specifically asked them to exterminate the wasps around my property which includes a playset for the kids in the front of the house. Literally the day that they did the service, my children were playing in their playhouse which had three large wasp nest in it. My children went in there not knowing that there were wasp nest with active wasp. I didn’t know that either. My children ran out with bloodcurdling screams to me. My daughter with autism doesn’t register pain the same so she just stood and got bit by wasps. I went in the playhouse and saw three large wasp nests. I called liberty pest management who said they would come out the next day. They did come out the next day, and I took off from work to make sure that they took care of it. Later in the day, I just checked the Playhouse to be sure that it was free of wasps. There was still a large wasp nest in the house!! I sent a sample video of my son screaming to liberty pest management who said they would come out the next day and I told him that was unacceptable. Now, as a policy they no longer will take care of outdoor play equipment. So I would ask, why get pest management from a company that doesn’t take care of the things that you care for most? They still charged me the full fee for that negligent job. I no longer am with this company. If you have children, I would recommend that you not use this company because they don’t take care of your children. They take care of themselves and their own liability. Oh yeah, they also don’t clean up after the mess they leave.

The owner John has been contacted on multiple occasions regarding ants. Anytime I finally have a conversation with him he has an excuse as to why we have ants and how his company will not come treat. I cancelled service as I do not have time to continue asking for assistance that should be covered under his “contract”. He advised me that I’ll be billed $95 to cancel. He is more concerned about talking about his 4000 loyal customers than the 1 on the phone asking for help. I started his service in April this year and he gives less than 24 hours notice that he is servicing my home. I am not always available within 24 hrs notice. And therefore have not had the inside treated since the beginning. It’s extremely disappointing that as a business owner he has forgotten what customer service looks like. Talking over your customer and in a condescending tone is not how to keep my business. Look elsewhere- I know I am!!

On a recommendation of a friend we started using Liberty for our personal home. At first the service was great, we typically had a guy named Ed who came out and we were pleased with the service. But over time other employees started coming out, and they either weren't as experienced or as thorough as Ed had been. After treatment we were still noticing bugs in the house, so we'd have to ask them to come respray. Eventually it reached a point where we were tired of constantly asking them to respray and we cancelled service and started spraying ourselves. Recently my wife responded on Nextdoor detailing her issues with Liberty, and then the owner John emailed us with the following threat (the below text is copied directly from Johns email to us and are his words verbatim) ***** Your comments about my company on social media are baseless. They are defined as defamation of character in Florida, which is both libel and slanderous. The monetary damage caused is immeasurable to which retribution can be expected. However, I will not pursue retribution if my company's name is removed from your posting within 12 hours from now, 9:15am tomorrow morning, Saturday, March 27, 2021 ***** I wish I had seen it before my wife had, as she removed her comment on Nextdoor because of this bullying tactic. If John has threatened you with "retribution" for leaving your opinion on his companies service, you are actually protected under the law. Sharing your experience and opinion of service is not a crime, and the onus is on him in court to prove actual libel or slander. The truth is an actual defense in court against such an accusation. Be aware I am not an attorney and this is not legal advice, do your own research or consult with an attorney. Anyway, I'm even more happy we stopped using his service if his way of silencing negative reviews is to try and intimidate those who share them.

Would give no stars if it were an option. Used them for about a year and a half in the office for pest control. Our main complaint was an issue with small flies in the office and over the year and a half of treatment they could NEVER get rid of them. We cancelled service and in error on our part we were late processing payment on the final bill and they threatened us with liens and court filing fees and turned a $117 bill into $850. What a nice way to treat customers for an oversight. You all NEVER made any visits to this office to collect so don't make that story up. And yes we were late but you are ridiculous. And we still have an issue with the flies you were never able to resolve in a year and a half of treating.