About this provider in Naples
My Pest Defense is a small family owned and operated business and resident of Naples for more than 20 years. We provide monthly, bi-monthly and quarterly service. Free rodent control for customers that have pest control service with us. Emergency Services for Rodent, Bedbug, and Wildlife Control! •We’re committed to…
Rating breakdown from customer reviews
4.9
49 reviews
Customer reviews for My Pest Defense
Claudia DePastina
We wanted to take a moment to express how grateful we are for the exceptional service provided by our pest control technician, Namani, Owner, of My Pest Defense. It’s rare to find someone who is not only professional and reliable but also genuinely dedicated to their work — and Namani embodies all of that and more. Every visit is handled with care, thoroughness, and attention to detail. He always takes the time to explain what’s being done, offers helpful advice for prevention, and makes sure that my home remains pest-free. It’s clear that Namani truly cares about providing top-quality service and ensuring customer satisfaction. We've noticed a tremendous difference since he began servicing our property. It gives us great peace of mind knowing that any pest concerns are being handled by someone who is so knowledgeable and dependable. Please extend our thanks and appreciation to Namani for his excellent work and professionalism. We'll continue to recommend his services to friends and neighbors without hesitation! Call MY PEST DEFENSE for all your pest control needs - you will be so glad you did! With gratitude, Ed and Claudia DePastina
Provider response
Thank you so much for those kind words Claudia. We are happy to hear comments like yours. ☺️
Angela Waite
I called three places for service, Namani was the 1st to call me back within minutes. He was understanding of my situation being urgent and accommodated me. He was respectful and efficient. Namani did a great job. Would recommend to others. Thank u.
Provider response
Thank you Angela. Much appreciated. Happy to be of service.
Maia
Very responsive and affordable. I highly recommend this company!
Provider response
Thank you, Maia. We highly appreciate your business, it is our pleasure.
X.9_ Achmad isnaennury fadillah
I’ve worked with several cleaning services, but none have been as good as this one. They’re reliable, professional, and consistently deliver great results.
Provider response
Thank you!! Our pleasure.
chantal paul
His responsiveness is unparalleled. As soon that I called him with my ant infestation he addressed the problem quickly and effectively. Namami is professional and thorough. Very pleased with him. He provides prompt and reliable service! Highly recommended!
Provider response
Thank you! Our pleasure.
Richard Pellegrino
Great service. They respond very quickly if you have a problem. Most times come out the same day. Very reasonable
Provider response
Thank you Rich!
Aysim Eserdag
He was very prompt, honest, knowledgeable, and pleasant to work with. I would highly recommend his services.
Provider response
Thank you! 😁
Toni Berg
Manny is great. Highly recommend My Pest Defense.
Provider response
Much appreciated Toni.
Allen De La Rosa
My Pest Defense is an excellent service. They are consistent, polite, and provide exceptional service. The treatments used are quality and help keep our insect problems to a minimum. They are also non-toxic to pets, which is a plus. Definitely recommend!
Provider response
Thank you Allen 👍🏻
Giselle Toner
Excellent service! Thank you!
Provider response
Thank you Giselle. My pleasure.
virginia don
Always on time, friendly & knows how to tackle the problem. When I moved in to my new condo had spiders & sugar ants. Called My Pest Defense & haven’t had a bug since. Fair pricing
Provider response
Thank you. Much appreciated.
Brian Certo
I was using Terminix but I asked if they would schedule my appointments when I was off work because I have a dog with access to both inside and out. But they made it for a different day every time. Manny has made every appointment on the day and time I asked and there is no drop off in service from the other company.
Provider response
Thank you Brian.
Bill Fairbrother
Edited to update review from 2 years ago, and recognize continuing exceptional good service! 2021 review: I've been very happy with services provided by Namani of "My Pest Defense". He is always very thorough in seeking out and eradicating pests of all sorts from our home and yard. He is quick to respond to any questions or concerns, and is very prompt in giving prompt attention to any situation that may arise. Pricing is competitive, and actually is a little cheaper than the company that previously serviced my home. I'm happy to recommend Namani Ortega and My Pest Defense! Update, new review on 10/11/2023: We are in a new home now, but still using My Pest Defense for all our bug and pest needs. Namani continues to do a great job in keeping our home free of tiny crawling & flying critters. When I notice a bug problem developing, I simply call or text him, and he has always responded quickly and taken care of the issue ASAP. Pricing is competitive with other companies, and service and care are both better than I've experienced with another business. I remain very happy to recommend Namani and My Pest Defense!
Provider response
Thank you so much for your review and sharing your experience. 😃
A B
My Pest Defense does a great job and is always there when needed.
Provider response
Thank you. Happy to be of service.
Barbra Costa-Morina
My experience from the 1st visit was exceptional. He is responsive, polite, and an excellent business person. He cares about his reputation and, more importantly his customers. There are 5 of us just on our block that would use no other. Highly recommended!!
Provider response
Thank you Barb. 😁
marcus moody
Manny is terrible and only does the bare minimum. It's evident that he only cared about his payments and not servicing my home. Lastly, he never truly did a good job on my home. Meaning, he never removed spider webs, wasp nest or used a brush on the outside of my home. The other 5 star reviews must be from his relatives and he's not worth the $65 a qtr. He charges. A matter of fact you pay for what you get and that's poor service with an nasty attitude. He didn't return calls or text and acts like he owns your home. I should of fired him months ago but he's history. DO NOT USE HIM!!!! EXTREMELY UNHAPPY EX CUSTOMER BUT HE'S FIRED!!
Provider response
I’m sorry you feel this way. This is the first I hear of your complaint. Everything that was agreed on was completed. Including no charge on go backs. Of course we have to worry about payment. Specially with a customer who pays late every invoice. And after the payment made on your past due account, you demanded another free service with no bug activity. Yet I never sent a late payment charge. I’m sure you would not appreciate your employer not paying you on time. I run a business not a charity. Just like you I have a family that depends on me. I am glad you are discontinuing service, your last message with lots of obscenity would have caused us to cancel your service. All because of payment owed. I wish you the best. <br>
K H
They are listed in our company's webpage as a preferred business and that is for a reason. Professionalism is excellent and his punctuality amazes me every time. I do see less bugs inside the house since we started using his service quarterly/year. I recommend them anytime. Karin
Provider response
Thank you Karin for taking the time to share your experience with My Pest Defense. I truly appreciate it. 😊
lisa roland
Extremely helpful and professional. Always goes the extra mile. Have recommended them to my neighbors who did hire them as well. Always willing to address any issues you may have at your request - very reasonable rates, also. I highly recommend this company.
Provider response
We are glad you are happy with our service. That is our main focus. Thank you.
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