Provider profile

Mosquito Joe of the First Coast

4.8 stars from 96 customer reviews · 948 Shetter Ave, Jacksonville Beach, FL 32250

  • 4.8 out of 5 stars
  • 96 customer reviews
  • Jacksonville Beach, Florida
  • Open 7 days
4.8
Rating
96
Reviews
Yes
Claimed
Yes
Website

About this provider in Jacksonville Beach

If you’re looking for superior pest control in the First Coast, look no further than Mosquito Joe! We offer more than mosquito control to both residential & commercial properties, including exterior pest control & eco-friendly options! Locally owned & operated, & supported by urban entomologists, we understand pest…

Pests handledmosquitoesnoseeumsyellow jackets
Praised forknowledgeablefriendly and professional
Methodsmosquito control
Safetypet securityto prevent stings

Rating breakdown from customer reviews

4.8

96 reviews

5
90
4
0
3
2
2
0
1
4

Customer reviews for Mosquito Joe of the First Coast

JG

J Gawkins

4mo ago

Great service!

Provider response

Thank you so much for your kind words, J Gawkins! We truly appreciate your feedback and are glad to hear you were pleased with our service. If you ever need anything in the future, we’re here to help!

VB

Vicki Burgess

10mo ago

All come when promised. Always alerts to make sure my animals are inside

Provider response

We're not just about swatting mosquitoes, we're also about ensuring your pets are safe and sound. Thanks for choosing us, Vicki! <br>The Mosquito Joe Team

ND

Nick DiPalo

10mo ago

Kelly do an outstanding job and went above and beyond and the poor guy had to layer up in hot weather to prevent stings from yellow jackets.

Provider response

Thanks, Nick! Have a buzztastic week!<br>The Mosquito Joe Team

LC

lil cajun queen

11mo ago

It is wonderful to walk in our yard without getting eaten up by mosquitos and black flies in our cats food. Makes being outside relaxing again.

Provider response

That's what we like to hear! We're thrilled that you can enjoy your outdoor space without being eaten alive. Have fun grilling outside and thank you for the review! <br>The Mosquito Joe Team

PH

Paul Hardaker

1y ago

MJ has done a great job! The always communicate their schedule and follow up with the customer.

Provider response

We're grateful to be your go-to pest control team, Paul! Thanks for letting us know our communication has been helpful. <br>Mosquito Joe of the First Coast - Pest Control Team

RN

Robbin Neff

1y ago

This service is the only the one that I found effective. The people are great. From the gal who sets up your appointments, to the services personnel, are all helpful and kind. They do everything possible to accommodate my requests in scheduling and pet security.

Provider response

Robbin, we're so happy to hear that you are satisfied with our treatments! It's wonderful that our team has been so helpful and kind, and that we've been able to kick those annoying pests to the curb for you. Thanks so much for the great review! <br>The Mosquito Joe Team

DS

Don Saboe

1y ago

I called on a Friday told them I have a mosquito emergency. By Wednesday I hadn’t heard anything and no spraying had been done so I canceled the deal. Of course they called and said they had me scheduled for the next day, but by then I lost trust and it was too late. Don’t recommend them. they even use an obnoxious artificial intelligence system to answer questions and make reservations saying “I’ll get your information back to the team” and nothing seems to happen.

Provider response

Thank you for sharing your feedback, Don. We’ve reviewed our records and aren’t able to find your name in our customer database. As a franchise with multiple locations, it’s possible your experience may have been with a different office. We’re committed to delivering a positive experience for every customer and would appreciate the opportunity to better understand your concerns. If this review was intended for another location, we kindly ask that you consider removing it or directing it to the correct team. Please feel free to reach out to us directly so we can assist further.<br>Mosquito Joe of the First Coast - Pest Control Team

SB

Scott Baker

1y ago

The team is always courteous and responsive. They have always given me great value for my service. if I had any influx of mosquitos due to whether or the like they immediately scheduled an extra service to get it under control.

Provider response

Scott, we're absolutely thrilled to see your 5-star rating and to read your wonderful review! We're overjoyed to hear about your positive experiences with our team. We look forward to continuing to serve you and keep your mosquito situation under control.<br>Mosquito Joe of the First Coast - Pest Control Team

0

01tkeith

1y ago

Over the last seven years we have used two mosquito companies. Over time both companies’ customer service became very poor. And the techs Changed frequently and did not take care of our misting system. We called Mosquito Joe and just speaking with Kelly i knew the company was different. He is very knowledgeable and professional. Kelly and Nan came out today and checked my system out and made sure it was functioning perfectly. I was very impressed with both gentlemen. Very knowledgeable and they seemed to really care about the customer… I look forward to long relationship with Mosquito Joe! Five Star service!!!👏🏻👏🏻👊🏻👊🏻

Provider response

We're excited that Kelly and Nate have done a great job for you. Your words about their knowledge and professionalism are music to our antennae. We genuinely care about our customers and their misting systems. We are delighted to hear that our team's dedication and professionalism have made a positive impact! <br>Mosquito Joe of the First Coast - Pest Control Team

LG

Lisa Goodrich

1y ago

We’ve are longtime customers for mosquito control. Our tech takes great care to protect our bee hive and our vegetable garden while making sure that the porches and patios we use regularly are comfortable. I highly recommend Mosquito Joe.

Provider response

Thank you, Lisa! We're happy that our service professional was mindful of your bee hive and vegetable garden. We are honored by your longstanding trust and will continue to work hard to protect your beloved garden and bee hive! <br>Mosquito Joe of the First Coast - Pest Control Team

DB

David Barnes

1y ago

Since Mosquito Joe has been coming to my place we have been able to enjoy the yard. No more being attacked by mosquitoes and noseeums in our yard. We live near the water and have a pond around two sides of our home. The technician is extremely friendly and professional.

Provider response

David, we're delighted that you're no longer the main course for those pesky mosquitoes and noseeums. Living near water can be a real bug-ger, but our friendly service professional has got you covered. We appreciate your business and stellar review!<br>Mosquito Joe of the First Coast - Pest Control Team

AB

Anthony Bilbrey

1y ago

Mikey did a really thorough job and had a great attitude. The best people to call.

Provider response

Thanks for calling us, Anthony! We're grateful for your amazing recommendation of Mikey and our services! <br>The Mosquito Joe Team

TS

Tammy Smith

1y ago

My technician did a wonderful job today. It had rained over the past few days and he made sure that it was sprayed extra good and put tablets under my deck where I have standing water. He was very thorough and I can enjoy my outside deck and patio area without getting ravaged with mosquitoes.

Provider response

Tammy, we're here to make outside fun again and are so glad our mosquito-fighting service professional did a fantastic job treating your property. Thank you for sharing your experience!<br>The Mosquito Joe Team

BL

Beth Lightsey

1y ago

Have been a client for several years and wish had started sooner. Because of Mosquito Joe we can enjoy our backyard. Plus the customer service is exceptional.

Provider response

We're grateful for the 5-star rating, Beth! <br>The Mosquito Joe Team

EP

Edward Parker

3y ago

There probably a good place but I was waiting on their parking lot to pick up my brother and was told to leave

Provider response

Please revise or remove your review. We checked with everyone that works here, and no one asked anyone to leave the area. Are you sure it was us? There are several other businesses in our complex.

SC

Shauna Clark

3y ago

My overall experience with MJ was good until our last service. We were told our yard was treated but we never saw anyone out there. We even checked all of our yard cameras to confirm. We saw the truck pull in at 11:53 and leave at 11:58 but nobody suited up and sprayed. Because of this incident we were not comfortable moving forward with service anymore. When I called to cancel they didn't even try to retain my business and the lady on the phone actually sounded annoyed with me. I asked for a "respray" since we paid for it and they don't do refunds but nobody has been by for that. It's unfortunate and I hope they work it out on the back end! Best of luck to you MJ!

Provider response

Shauna, we are grateful you've trusted Mosquito Joe to keep you protected from pests, and we're sorry your last experience was anything less than five stars. We believe there are a couple of factors at play that we would like to take a moment to clarify. We recently underwent a change in management, and it looks like your review predates our current management. In looking over the records, we see that we arrived three days after Hurricane Ian, as soon as we learned that you wanted a respray, and treated a quarter-acre section of your property. Our GPS shows that our technician was there for the appropriate amount of time needed to treat that space with a commercial-grade blower. We're sorry if there was any confusion about the quarter-acre area we were contracted to spray. If you would like to expand the section of property that Mosquito Joe treats, we'd be happy to discuss options with you. We hope our explanation dispels some of your frustration, and we welcome the opportunity to keep your yard swat-free.<br>The Mosquito Joe Team

JL

Julie L

4y ago

I am beyond disappointed. We've been loyal MJ's customers since we lived in Virginia and have been using them with success here, but were recently transferred to another franchise in Savannah. There was NO graceful transition. We learned about the change when another team showed up one day. To say it's been a cluster would be an understatement. The First Coast franchise points the finger at the Savannah franchise and visa versa. You CANNOT contact corporate (the phone number just refers you to the local franchise) and the email address was unanswered. Sadly, we have no choice but to switch to another provider, even though we had no issues with the MJ's treatment. I guess if you can get the First Coast franchise, go for it, but they may sell you off without notice like they reportedly did to the 500+ customers in our area.

Provider response

Julie, we want to begin by thanking you for your loyalty to Mosquito Joe. We are sad to learn that you never received the email we sent prior to the change letting our customers know what to expect. It was not our intent to keep you in the dark. Shortly before the transition, Mosquito Joe of North Jacksonville - which took over the area - came to offer a free spray as a courtesy, and we apologize if this was the first time you learned of the change. We would like to share the good news that as of 2023, the Yulee area now has the option to be serviced by First Coast again! We hope you will continue to trust Mosquito Joe to be your backyard heroes.<br>The Mosquito Joe Team

RN

Ruth Nelson

8y ago

I just had my third treatment last week and I received a call from Dave today and he told me he was scheduling for my July treatment and I told him I thought there would only be three and he said this was the extended treatment. I asked what that was and was it any additional money? I paid $229.00 for the three treatments and thought that was the total charge. However, I was informed by him that each additional visit would be $70.00. Not the way it was presented to me and I have had numerous neighbors ask about it, but I will not recommend them to anyone at this point. So, if I don't go with this "extended" treatment and get mosquito's, I am just out of luck! I don't feel the presentation that I originally got was full disclosure.

Provider response

Hey Ruth.<br>Our prefered process is to start with an accelerated treatment which is 3 treatments done 7 to 10 days apart. We do this since the barrier is not perfect. It can get about 80% of your mosquitoes the first time. When the temperatures are perfect for breeding as they are now, it often takes 2 or 3 treatments to reduce the numbers enough so the 20% remaining is comfortable outside. The barrier breaks down around 21 days and disappears from the foliage that we spray the barrier to. To maintain the results of the accelerated treatment, we must come out every 21 days or your mosquitoes will come back.<br><br>I am sorry that there was a misunderstanding. We try to make sure that we cover all of the information about your service when you call for your quote. We also send out 2 emails that go over all the aspects of the service for you to review after we have set up the service to make sure you know all the information. I can see from my records that all this information was sent to you.

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