Premier Termite & Pest Control, LLC

Roger came out and treated our property. He was very polite and appeared to have done a great job. I wasn’t there at the time. I was able to see all he did on the exterior and he was very thorough. This is my first time using Premier Pest and they have started off right. I’m pleased with customer service as well.

Scott Lawrence was thorough, took his time, and was very personable. He answered any questions I had.

Scott performed an annual inspection while re-installing stations that were pulled during a paver construction project. He was very informative and provided us with great customer service.

Roger, I was not present during your service call, but my wife, Lou,was. She felt the service and you as an individual exceeded her expectations. Thank you very much Wayne

Roger Webb was very pleasant & did a great job!

Eric has been my technician each year and is always professional and polite. I appreciate that he is through doing the inspection and ready to answer any questions I have. Thank you Eric I will remember to take pictures of any I see that are suspicious.

Arrived on time, communicated very well for the Appointment and worked performed. Have used them before at another residence. No complaints. First initial visit and treatment with inspection.

Scott Lawrence with Premier Termite & Pest Control has serviced us for 3 years and he has been extremely professional, reliable and absolutely good to us. When we had sod placed, he expedited coming out to make sure all was still good and in working order. I whole heartedly recommend going with this company and hope your person is Scott or a Scott :-)

I had my one year inspection with Kelly. She was wonderful! I appreciate her explaining everything. I feel confident that my home is well taken care of with the company thanks to Kelly.

Scott did a great job as usual he’s the best very polite clean and knows his job I would like to have him as are regular service man. You can be proud of this employee.

Great technicians with a wonderful attitude Thank you!!

Great job and great with our dogs

Premiere Termite is an excellent company! I feel like I can 100% tell you that because we had an issue with our service and how a company reacts to a problem is what separates a good business from a great one. I was quoted a price for a slab pretreatment over the phone. The Tech came out, did a great job and was super nice! When I called to pay I was give a different price, and told I was quoted incorrectly. I paid it and was rather unhappy. Once upper management heard of the mixup they promptly called to explain where things went wrong. The price I was quoted was honored and a refund was given. When a company takes the extra effort to make things right it really shines and in today’s businesses it is hard to find!

Tyler was excellent tech, very knowledgeable on time and did a great job. We are very happy with our service and would refer anyone to this company.

Eric Teer from Premier installed our new sentricon bait stations and did our annual inspection. We were pleased with the service. Eric was very polite and the work was done well and completed quickly.

DeMarkis was great! He was on time and explained what he was spraying.

Technicians do not always show up. One day, the technician did not show up for the day they were scheduled, but marked that they did. Home is equipped with cameras so we knew that was a lie. One technician wouldn't stop talking to us about religion, so we stopped letting him in the house. It was awkward. Their billing/payment system is stuck in the 80s. They also believe it's legal and great customer service to leave you a voicemail saying when they will be stopping by to provide a service. So if you don't get the message, don't have it setup to retrieve it or just don't check your messages, they will show up and charge you for a service they couldn't perform. So they will spray around your front door and charge you for not being scheduled to go do the rest of the property. Worst customer service.

We were with Premier Pest Control for 18 years. Never had an issue with our quarterly or yearly service. We added a detach garage which they had been servicing for 15 years. We were told it was covered along with the house. All of a sudden on 10 July 2024 when the owner son came to do our quarterly and yearly services, he said the detach garage was not part of the servicing. I tried to explain to him that a manager at the office told us that it was. He still insisted that it was not. I called the office and everyone had amnesia about the conversation. After speaking to my husband about the situation he told the gentleman to leave. Then the gentleman (owner son) said "good". That is not good customer service. To be the owner's son he should have known better. Owner son or not we deserve better customer service. For that reason, we will no longer be with Premier Pest Control customer! We want the public to know so they don't get treated the same way! After posting this on the BBB site - Premier replied with this: We want to thank you for taking the time to leave our company a review and expressing your concerns. As per the history of the file, when you originally started our services, only the house was treated and put under contract and charged for. We did show that previous technicians had inspected the Detached Garage, but unfortunately they did that out of courtesy and off from the contract. If the Detached Garage would have been included you would have had to pay an initial treatment cost, sign an updated contract showing the Detached Garage included, and your Annual Termite Fee would have increased which as well none of these requirements occurred. When you called into our office on the day of the appointment, you had stated that your husband spoke to the Manager directly about the Detached Garage however, he did not speak to a manager. He spoke with a new pest control coordinator to only schedule the Annual Inspection. We apologize if there were any misunderstandings during that conversation and we do strive to provide the best customer service that we can and are sorry to hear that was not provided to you at the time of your appointment. We will take this into consideration for future customers and services. Thank you, Premier Termite & Pest Control

We had an annual agreement in place for quarterly service visits. The actual reps that came to our home were always very cordial and competent. Unfortunately, their management/in office team is very challenging to work with. After being a client for a year, they apparently upgraded their internal customer management software - resulting in our account being purged and we stopped receiving services. We missed a quarter and realized that no one had been out and I called and they apologized and noted that it was a glitch in their system due to the platform migration. We understood, got re-enrolled and thought all was well. Then, we had a quarterly visit scheduled to occur in September of 2023. On the day that they were supposed to come by, they cancelled the appointment and said they would now be out 6+ weeks later. We said sure, that would be ok. However, 6 weeks after this delayed visit finally occurred, they called and wanted to schedule the next visit a few weeks out and I let them know that it has only been six weeks since the last service and that we are in good shape as this is a quarterly program, we should schedule for January of 2024, not early December. They indicated that their is nothing they can do and that their "system" dictates this schedule. I reminded them that they were the ones that same day cancelled our quarterly visit for the fall and pushed it out, subsequently creating this alternative schedule in the first place. They then said they would talk to management about this and ultimately came back a week later with the same answer - their system wont' allow it. As a final effort to help them solution the problems that they exclusively created for me, the loyal paying customer, I asked if they could simply dis-enroll me from their program and sign me back up and then schedule services for January to get back on the regular schedule. Shockingly, the response was "yes, we can do that, however, as a result of joining the program again, we will have to increase your rates". I could not believe they said this. They violated the terms of our previous agreement repeatedly and couldn't work to overcome the technical issues that they created internally just so I could maintain services every three months as agreed upon. I shared that I would find a different provider at this point. I wouldn't recommend working with this company - it is critical that you have a reliable vendor that you can trust to do the work that you agree on and pay for.

Well had two homes with them for 8 to 10 years. Recommended them to multiple people. This past year plus a few months they dropped my bond because I have a deck connected to one of my properties and a roof over a porch on the other property. 30 day warning before my bond ran out. Hurricane month and can't get anyone to do a small job which is obvious. I asked them why they would not give at least a one year notice on the last inspection instead of springing this on a long time customer? They were unwilling to be flexible. Anyway I told them what they could do with their business. I see your timely response and it absolutely false. You dropped my primary bond the year before due to the updated policy you had in place. A couple months later you inspected the above referenced house and passed it and continued my bond. This year with the same policy you declined to renew my bond on above referenced house. The new policy states amoung other things "deck connected to house". My "deck" is not connected to my house. The roof over the deck is. I fired you. Deal with it.

Do not waste your money on their termite (WDO) inspection service. They will not stand behind their work. They said we didn't have termites; we did. We found them greater than their 30-day warranty, but feel free to ask them what recourse they offer if discovery is found within 30 days. Use anyone else; don't gamble on these folks. --- Responding to Management: A few things: 1. You explicitly (and repeatedly) mentioned I found the termites after your 30-day warranty. I'm unsure what you are claiming now with no warranty. What does the 30-day period refer to then? For simplicity, it could have been a 1-day period - my point was termites were there when you guys inspected (both before and after). You stated you "performed a service." For others reading this, please note Premier made no claim of an "accurate service" being performed. 2. I stated explicitly (and repeatedly) that the termites (and damage) was easily visible by showing a flashlight into the crawlspace. It was not even necessary to crawl under there, move obstructions, etc. Again, this was all visible from outside the four walls of the home. 3. I could have made wild claims like you need to reimburse me for the extra expense on the extra demolition work needed, etc., but all I wanted was my $100 fee back. 4. I offered you the chance several times to return to the site to confirm the damage; you refused. 5. My home inspector didn't look for termites - that's what I hired Premier to do (and he knew that). If I wanted my inspector to be responsible for the termite inspection, I wouldn't have employed Premier. I realize you won't be refunding my $100, but I hope my posting here (and many more in the future) will spare others to choose a different service provider. I've already informed my realtor and encouraged her to relay my experience to her colleagues. I will keep posting in all of the avenues I can find in hopes of influencing as many others as I can. Update: Please continue to not use these folks for at least termite inspections; I can't comment on other services, but the termite inspection would seem to be the easiest to perform.

The only positive of this company is the people we have encountered have been mostly nice. We have annual termite inspection and service. We also sign up for quarterly maintenance and treatments and always pay on time. We noticed a termite nest with damage about 6 weeks after their supposed treatment and inspection. We contacted them on a Thursday evening to come out first thing Friday morning only to be told they could not. There was a supposed escalation to a manager but still the answer was no and no one came out to even look at the issue. Our issue has now worsened and as time goes on, damage gets worse but they don't care. I attempted to call with no answer and no ability to leave a message either as their "mailbox is full". I'm hoping they get back to us but my confidence is dwindling.How can you even post on your website "100% satisfaction guarantee" and treat customers that way? Orkin and Terminix both can come out (they have 24/7 answering service by the way) but if they do, our contract with Premier will be negated. Not only do they neglect their customers but they handcuff you for getting help from people who are willing and able. Do NOT use this company if you care about your home!

We had an awful experience with this company and would not recommend them. After 14 years of being loyal customers and always paying on time we had a WDO inspection to sell our home and termites were found in our shed and they refused to cover it. They stated that despite it being on their diagrams and being checked and treated annually the structure was not covered and all of that had simply been a 'courtesy' by their technicians.

We had Premier since closing on our house about 3 1/2 years ago. Since then we have had two succesive years with termite damage, which Premier treated and repaired. However, this year we were never notified that our policy needed renewal as it had been years past. I called to see if we needed to renew and make our annual payment but was told only that we didn't owe anything. Never were we told that our policy had lapsed. A few months later I called to see if we could get Sentricon bait stations put in our yard only to be told we weren't covered presently and that they wouldn't pay for damage repairs anymore for stucco homes (which we have). I asked to speak with the manager but was told "he's not in" and "we don't know when he'll be back in office". I asked for him to call me....no call in 3 weeks. Easy to see we've been dropped from their company and they could care less. However, we are very happy now to have Terminix for our termite coverage. Very professional and prompt; opposite of Premier.

On 10 October hurricane Michael devastated our area with 140+ mile per hour winds along with tornadoes. We were without power and water for over 20 days. Trees and debris was scattered throughout my property and I had to cut our way in through access roads as well as my property. During the cleanup I was contacted by Premier to do my annual pest inspection which was due in November. I explained that the area was in shambles and asked if we could wait till Early January as all my finances were going toward cleanup and getting us back to some sort of normal. They said no and that if not done in the month due it would cancel. They stated that if I paid the annual fee they could postpone inspection. I reiterated that all my money needed to go toward getting ourselves in a livable condition. I am retired on fixed income trying to get our home back in order and again they were adamant about making the payment less I be cancelled. We hung up and during November/December continued cleanup and repairs. No further calls from them so I called Premier on 5 January and left message saying that I have majority of trees cleared and asked what do we need to do to get back on schedule. They called me on 7 Jan and stated that my bond was cancelled and needed to discuss with the manager and get back with me. Note that it had been only 36 days since end on November which was inspection month. At end of January I received s call from them saying i could reinstate with a new account at new account price ($450.00). I said I would think about it and said goodbye. It was quite obvious that all they were concerned about was collecting the dollars and no empathy toward what all us folks were going though trying to recover from the storm. Note that I had been with these folks on a previous home as well as four years on the current one!!! Thanks for nothing!

Premier was scheduled to come to my home at 330. After no one showed I called and they said they would call me back when they found out what was going on. 30 minutes later and over hour into waiting, I called yet again. She said her tech was running late and he would be to us between 5 and 530. I agreed but explained this was a secondary home and that we went out of our way to be here. At 530 I get a call from the tech saying he won't make it!!! Very very unprofessional and completely disappointing! Obviously very undependable!