About this provider in Shingle Springs
Highlander Termite and Pest Control has over 20 years of experience dealing with the troublesome pests that eat and dig their way through your home and buildings. We proudly offer effective and affordable residential and commercial pest control and have grown to be a leader in El Dorado County and the greater…
Rating breakdown from customer reviews
4.2
86 reviews
Customer reviews for Highlander Termite & Pest Control
Giana Johnson
Johnathan did a great job servicing my unit! He is very kind and personable!
Mmedinafeb
We’ve been using Highlander Pest Control for quite some time. I’ve never been disappointed with the service they provide. We’ve had the same technician, Ian, service our home and he is always professional, thorough and friendly. We’ve had no issues whatsoever. I’ve had other companies come to our door to gain our business and there is no way we would ever switch. Great company!!
Karissa Eaton
I’ve had the pleasure to work with Highlander for about 3 years, first with Jason and now Kenny. These technicians are amazing and are always so helpful when it comes to educating our residents and staff. Thank you for always going above and beyond Kenny!
paolo emil de oca
Entered the apartment without notifying the tenant in advance. Terrible service overall
Provider response
Highlander does not enter any apartment without prior authorization from property management. All services performed by Highlander are scheduled and approved through the property management team, and permission to enter is obtained in advance. If authorization has not been granted, our technicians do not enter the unit. Additionally, all technicians are trained to knock and announce themselves before entering any apartment. If you have any questions, please contact your apartments leasing team.<br>
Lori Marckmann
Jason is great! He’s very knowledgeable, kind and helpful. Always happy to answer any questions I have. Absolutely recommend!
Provider response
Thank you Lori, we appreciate you.
Victoria Carrasco
Jason who services The Renaissance is amazing! Excellent service every visit. Jason is friendly, knowledgeable, and always does a thorough job treating the property. He's reliable, professional, and take the time to address any concerns we have. We really appreciate the great service and highly recommend them.
Provider response
We appreciate your review and trust in Highlander Termite & Pest Control. Thank you
Jillian La-Rae
Jason is the Most professional bug guy I’ve ever met ! He was Informative answered all my questions and got rid of all of the spiders. Thank you, Jesus.
Provider response
Thank you for sharing your great experience with Highlander Termite & Pest Control.
Lucero Pena
We have had a great experience working with our pest control team servicing Zeta in Sacramento! Sarah and Jorge are always professional, knowledgeable, and friendly every time they come on site. They consistently maintain a positive attitude, take the time to answer questions, and truly care about helping keep our community pest free. Their customer service and attention to detail do not go unnoticed. We appreciate all of their hard work and highly recommend their services! -Zeta Team
Provider response
Thank you for sharing your great experience with Highlander Termite & Pest Control, we are here to serve.
Amanda Lavender
I asked the tech if he had booties to wear in the house, he said no and didn’t even offer to take off his grimey shoes!!!
Provider response
Thank you for bringing this to our attention. We’re sorry for the experience you had — we understand how important it is to keep your home clean and respected while service is being performed.<br>At Highlander Termite & Pest Control, we expect our technicians to maintain a high level of professionalism, including taking appropriate precautions when entering a customer’s home. What you described does not meet our standards.<br>We are addressing this internally with our team to ensure this does not happen again. In the meantime, we would appreciate the opportunity to make this right. Please contact us directly at office@highlandertermite.com so, we can follow up with you personally.<br>Thank you again for your feedback; it helps us improve and better serve our customers.
Tania Estrada
I have been working with Highlander Pest Control for about 9 years at my property now. They are always provided professional service. Technician Ken is wonderfully and very knowledgeable. Always arrives with a smile and willingness to go the extra mile. I would recommend highlander pest control.
Provider response
We very much appreciate your wonderful comments and look forward to serving you.
Ashlyn Colley
We love Highlander! Especially Kenny. They’re always reliable, professional, and friendly. They have great customer service and effective pest treatments.
Provider response
Thak you for your review of Highlander Termite & Pest Control, we are here to serve you.
Lexie Santee
Ken is an amazing technician! He takes time to educate us on preventative care to keep our property in top shape! He is so resourceful and always takes time to ensure we are taken care of! He’s highly respectful of the property and very thorough! It’s rare to find such high quality service and expertise- I highly recommend Highlander and specifically Ken!
Provider response
Thank you very much ~ Highlander Termite & Pest Control
Yeri K
Ken services our property in Folsom and he’s a rockstar!! Appreciate his services tremendously & his transparency as always!
Provider response
We are happy that you are satisfied with your service with Highlander Termite & Pest Control
Chris
Ken services our property. Hes very professional, knowledgeable and very friendly.
Alina Deponty
Highlander is definitely the way to go if you need pest control! Their staff is so friendly and knowledgeable! We had Ken come out and inspect/treat some units. He is friendly, thorough, and very informative. Always takes time out to explain what he found and answer any questions I may have. Thanks for doing a killer job!
Robin Kutsch
Our tech is so good and very Thorough he is always happy and ready to take on all our pest problems that come up . Thank you Ken for always having a smile and doing such a great job
Kaitlyn Krause
Ken is the technician for our property and he is very thorough and very knowledgeable!
Sundi Lyn Coleman
Kenny is always on time and knowledgeable and thorough. We are so happy with Kenny, Highlander and pest control service they provide. We highly recommend them to anyone who ask!!!!
Kailynn Hurlbut
We have had Kenny as our tech for a while now and I can say he does an outstanding job. Our residents are always happy with his work/customer service, and we've never had a complaint since having him as our tech. Everything is always handled before he leaves, and he works very fast. We're very blessed to have him as our tech here at Oak Brook!
esdras de leon
Kenny has been servicing the complex I work at and every time he shows up it’s a great time! The energy and information that he provides is something that deserves a raise! It not only makes me comfortable but even helps residents keep their apartments clean and pest free
Marie Marie
Kenny, our pest control technician, consistently does an outstanding job servicing our property. He is professional, punctual, and extremely knowledgeable. He takes the time to explain what he’s doing, answers any questions we have, and makes sure we feel confident about the treatment plan. What really stands out is his attention to detail, he never rushes through the job and always checks thoroughly to make sure everything is handled properly. He’s also very respectful of the property and keeps everything clean and organized. It’s clear he takes pride in his work, and it shows in the results. We truly appreciate his reliability and the peace of mind he provides. Highly recommend Kenny for anyone needing dependable and high-quality pest control service.
Alyse K
I work for a property management company who uses Highlander as a vendor. Kenny A. is who handles pest control here and we are more than happy to work with him. He is professional and has really helped our property stay clean of pest.
Jillian Leal
Ken comes to Pearl Creek weekly and is friendly, communicative, and does an excellent job!
Nicole Nardiello
Highlander Termite & Pest Control has been fantastic to work with! They're very responsive, efficient, and always quick to address any concerns. Ken is our technician, and he’s incredibly knowledgeable as well as genuinely friendly, which makes the experience even better. Highly recommend their service.
Miss Cali
Ken provides exceptional service and goes above and beyond with each visit. He pays attention to the details and provides quality work and very thorough. I would recommend Highlander services for all your pest needs. The owner is a wonderful person as well! Thank you so much!!
reyana dwight
Great service! Property is always looking good!
Nick
Jason is fast and efficient!
Juliette E
My apartment leasing office hired this company to address a rodent infestation, and they did not solve the problem. During the first inspection, they were in my unit for about 20 minutes, and the follow-up a few days later lasted only 10 minutes. They placed 8 sticky traps around the apartment, which did nothing except lead to finding more bugs. They also placed 3 traps in the attic and claimed there was no rodent activity. A month later, there are still rodents, and now there are flies on my roof. Overall, their service was brief, ineffective, and did not address the ongoing infestation.
Provider response
Hello Juliette, Your concerns should be directed to your apartment management, as they are our customer and the party responsible for authorizing and coordinating pest control services.<br><br>Our technicians perform the services that are authorized by management and document their findings during each visit. We do not discuss service details, inspection results, or treatment recommendations directly with tenants.<br><br>If you believe additional service is needed, please contact your leasing office and ask them to submit a service request. They can review the service records with us and authorize any additional work they deem appropriate.
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