About this provider in Santa Barbara
Lenz Pest Control has been in Santa Barbara since 1984, earning a reputation as the area's top-rated pest control service. Licensed technicians employ Integrated Pest Management to determine the best and safest way to solve pest problems while focusing on customer satisfaction rather than quick solutions for monetary…
Rating breakdown from customer reviews
4.6
134 reviews
Customer reviews for Lenz Pest Control
William Buxton
Michael was very professional, knowledgeable, and friendly. He presented our options and provided the information in a helpful, clear manner. Bernice in the office was very cheerful and eager to help.
Provider response
Thank you for the wonderful 5-star review, William. We're glad Michael's professionalism and clear explanations and Bernice's cheerful assistance made your experience positive. We appreciate your feedback and look forward to helping you again whenever you need us.
Patti Harrington
The technician was very thorough and efficient in his work. He was also very personable and pleasant to greet. He was on time, something I highly value. Great service!!!
Provider response
Thank you, Patti! We’re delighted to hear our technician was punctual, thorough, and personable. We appreciate your kind words and look forward to serving you again.
Barbara Savage
Michael explained everything about the ant infestation, what my options were, and what to expect as far as how long the treatment would last. He took his time and was professional. Just wish I hadn’t had to wait 2 weeks after my call to get an appointment- next year I will call as soon as I see the first ants inside my house!
Provider response
Thank you, Barbara, for the kind review and for noting Michael’s professionalism and thorough explanations. We apologize for the two-week wait and are working to improve our scheduling so customers get faster appointments. Calling as soon as you see the first ants is great advice and we’ll do our best to accommodate early-season requests. We appreciate your business and look forward to helping you again next year.
Gloria Hall-Murray
sprayer wasn't working correctly
Provider response
Thank you for your great feedback! We're glad to hear that Frank has been able to help you with your critter issue. We appreciate your trust in our services and look forward to assisting you again in the future.
Darla Sharp
Danny Mesa was superb. So careful, so attentive and top notch all around. Great person to interact with, and a phenomenal attitude. I've been trying to deal with ants for over a year, using natural products, some store bought traps, but all the cracks and gaps around the house and the many easy access areas has made it impossible and I'm so sick of having to deal with an army marching across my living room. Ugh. Danny patiently listened to me and noted all the places I pointed out, gave me solid info on causation, etc. Couldn't be happier with the interaction.
Provider response
Thank you so much for your kind words, Darla. We’re thrilled Danny provided such attentive, thorough service and clear explanations about the ant problem. Our goal is to identify entry points and address the cause, and we’re glad you’re already seeing relief from the marching ants. If you notice any return activity or need further assistance, please contact us and we’ll be happy to help. We appreciate your trust and this wonderful feedback.
Annie W
Reliable, customer-oriented and responsive. Nice employees too!
Provider response
Thank you so much for the kind words, Annie. We're glad our team was reliable, responsive, and customer-focused during your experience. I’ll share your praise with our staff — they’ll be thrilled to hear it. We look forward to serving you again.
Janet Rizk
Michael Martinez is very competent and knowledgable! He is very professional and explains all the procedures and types of chemicals that are used. He is an excellent representative of your company! Thank you Janet & Tom Rizk
Provider response
Thank you so much for your kind words, Janet and Tom! We're thrilled to hear that Michael provided you with excellent service and took the time to explain everything. We truly appreciate your feedback and look forward to serving you again in the future. Your satisfaction is our top priority!
Thomas Boland
Joe is a good guy and appears to be very diligent when treating my house. The real test is that I have no insect issues.
Provider response
Thanks, Thomas, for the kind words. We're glad Joe's diligence has kept your home insect-free. We appreciate you recognizing his hard work. If you need anything in the future, please let us know.
Leigh Myers
I continue to be grateful to the people at Lenz pest control. Nathan did an outstanding job removing webs in our trellises and treating the yard for pests. Thank you!
Provider response
Thank you, Leigh, for the wonderful 5-star review and for trusting Lenz to protect your home. We’re proud Adolfo and the entire team provided helpful, friendly, and reliable service. We appreciate your feedback and will continue standing by our work to keep your home pest-free.
Nancy Upton
Sixto was thorough and very professional.
Provider response
Thank you for the 5-star review, Nancy. We're thrilled Sixto was thorough and professional. We'll share your kind words with him and the team. We appreciate your feedback and look forward to serving you again.
william tragos
michael is a personable well spoken young man. you're lucky to have him he's still terrific be good to this young man, he's good in his job AND representing your company! same young man, excellent rep of your firm
Provider response
Thank you for your positive feedback about David! We are thrilled to hear that you had such a great experience with him. Providing excellent service is our priority, and it’s wonderful to know he made an impact. Your support motivates us to continue delivering the best for our clients.
Emily Broadbent
No ants seen inside home with quarterly outside ant spraying by Lenz. The Lenz tech, Danny Mesa, does a thorough job, consults with home owner for specific problem areas and always arrives within the timing window.
Provider response
Thank you, Emily, for the great review. We're thrilled to hear Danny Mesa provides thorough, timely service and that the quarterly outside treatments are keeping ants out of your home. We will pass your praise along to Danny. Please contact us anytime if you need anything else.
Rufus Dickinson
Michael always does a thorough job and knows the property well. He is easy to communicate with and I am always pleased to have him visit the property. He does an excellent job.
Provider response
Thank you for your wonderful feedback, Rufus! We strive to provide the best service possible and are glad to hear you found our team polite and professional. Your support means a lot to us!
Larry Fisher
Adolfo has been to our home three times now. Each time, he shows up on time, is friendly, efficient and quick. He answers and explains anything we might have questions about. Moreover, the ant problem gets taken care of, which is, after all, the important thing.
Provider response
Thank you for your wonderful review, Larry! We're thrilled to hear that Adolfo provided you with prompt and effective service while also taking the time to address your questions. It's great to know that your ant problem has been resolved. We appreciate your feedback and look forward to assisting you again in the future.
pete halper
Larger Keller did an outstanding job on our property at 1419 East Mountain Drive in Santa Barbara on May 18t. He showed excellent interpersonal skills by introducing himself and explaining exactly what he was doing. He’s definitely the best of all the Lenz Pest employees that have serviced our property over many years and they were all good. Thank you. Pete Halper
Provider response
Thank you, Pete. We’re thrilled to hear that Larger Keller did an outstanding job at 1419 East Mountain Drive on May 18 and that his explanation and interpersonal skills stood out. We will pass your kind words along to Larger and the rest of the Lenz Pest team. We truly appreciate your many years of trust and look forward to continuing to care for your property.
Chrisann Palafoutas
This company is located in Santa Barbara and yet their employees park their company vehicles in Carpenteria and then get it in their own vehicles and drive away. Parking for tenants here is already very sparse and then you have these greedy selfish companies parking their work vehicles for their employees convenience. You don't live here, nor do your employees so stop parking here amd let the people who live here actually be able to park!
Provider response
Thank you for bringing this to our attention
Louis Palafoutas
Stop parking your trucks in front of my house. Taking our spaces and driving away is so inconsiderate. No one ever use Lenz Pest Control!
Provider response
Louis, I'm sorry our team's parking caused this inconvenience. We take neighborhood concerns seriously and will address this with our drivers to prevent blocking residential spaces. We appreciate your feedback and apologize for the frustration it caused. Please contact our office via the contact form on our website or by phone so we can follow up and make this right.
Lisa Dabbs
Excellent service from the tech, Aldolfo-very pleasant and efficient.
Provider response
Thank you, Lisa, for the wonderful 5-star review! We're delighted Aldolfo was pleasant and efficient during your service. We'll be sure to share your kind words with him. Please reach out if you need anything else.
Madden Estate Management
I was very impressed with Michael. He was very thorough. Very nice. Took a lot of time explaining to us what he was going to do, a great guy.
Provider response
Thank you for the great review. We're thrilled Michael was thorough, took the time to explain everything, and made a positive impression. I'll be sure to pass your compliments along to him. We appreciate your trust and look forward to serving Madden Estate Management again.
Celine Derai
I had a very disappointing experience with this Lenz Pest Control. The biggest issue was the complete lack of communication throughout the entire process. From the start, there was no clear explanation of what was being done, how long it would take, or how pricing would be structured. At multiple points, I had to follow up myself just to get basic updates, and even then, the responses were vague. There was no proactive communication, no transparency, and no effort to set expectations. The most frustrating part came at the end—when the final bill was significantly higher than expected. There had been no clear discussion of costs increasing, no heads-up about additional charges, and no breakdown provided until after the work was done. It felt like a complete surprise, and not in a good way. For a service that requires trust and ongoing coordination, this level of poor communication and lack of pricing transparency is unacceptable. I would not recommend them based on this experience.
Provider response
We completed a formal inspection report that clearly outlined all visible issues, along with detailed pricing for the recommended treatments and repairs. You contacted us to proceed with the work and signed a work authorization approving those costs. At a later point, you stated to me by phone that the report did not include pricing; however, I resent the report to you confirming that it did. I attempted to follow up with you after that, but you did not return my call. The signed work authorization also clearly listed all approved costs.<br><br>During the repair process, additional termite damage was discovered that had been concealed by fresh paint and located behind walls. This type of hidden damage is not visible during an initial inspection and is only uncovered once work begins, which is standard in our industry. At that point, we stopped work, informed you immediately, and provided a supplemental inspection outlining the additional repairs and associated costs. After reviewing, you contacted us and signed a second work authorization approving the continued work. You also requested additional painting services outside of our normal scope, which we completed at your request.<br><br>When the final invoice was issued, you stated that you would only pay for half of the total—despite the fact that all work had been properly authorized and completed. This was not due to any issue with workmanship, but rather a refusal to pay the agreed amount. We informed you that failure to pay could result in a lien being placed on the property and offered an interest-free payment option to assist you. You then paid the balance and subsequently posted this negative review.<br><br>Your claim that we failed to communicate is not accurate. All costs were documented in writing, and no charges exceeded the amounts you approved and signed for. In addition to written documentation, you communicated directly with Marian, our Termite Manager, as well as our inspector and carpentry team throughout the process. The scope, pricing, and approvals were clearly established multiple times. If there was any misunderstanding, it was not due to a lack of communication on our part.<br><br>We stand by the integrity of our process and the professionalism of our team. Every step was handled properly, documented thoroughly, and executed to a high standard.
Kay Peterson
Always does a good job!!!
Provider response
Thank you so much, Kay! We appreciate your kind words and are glad to hear you’re happy with our work. We look forward to serving you again.
Jesse Kate
Definitely five star service! Nathan always does such a great job, and is conscientious, knowledgeable, and experienced. Thank you Nathan, thank you Lenz! Kate
Provider response
Thank you so much for the wonderful review, Jesse Kate. We're thrilled Nathan's conscientious, knowledgeable, and experienced service earned five stars and we'll be sure to pass along your thanks to him and the whole Lenz team. We appreciate your support and look forward to serving you again.
Martha Hunter
Jacob was the best. Very polite and thorough. This was my first time with Lenz. I will be calling them from now on.
Provider response
Thank you, Martha! We're so glad Jacob provided polite, thorough service on your first visit to Lenz. We appreciate your trust and will pass your kind words along to him. We look forward to being your go-to and are always here when you need us.
Maria Isabel Bueno Cachadina
Be careful not to hire this company!! When you call them, they visit you right away and charge you $125 for the visit. Then, they disappear. After not receiving any estimate or report for several days, I called and then they sent the report. I requested them a scheduling of the treatment, and again they disappeared for a few days. When they called back they said they are understaffed and they sent an email that started with "I do apologize you have been waiting so long." On top of that, while they said that our house was clean of drywood termites during the visit and the only ones we had were underground termites, they recommended to tent the entire house (which is only useful for drywood termites) and suggested to treat the ground only in the area where the termites were found instead of doing it around the whole house. The US recommendations on tenting a house are: "Tenting (structural fumigation) is recommended when drywood termite infestations are widespread, severe, or located in inaccessible areas of the home. It is considered the most effective, "last resort" method for total eradication, especially when local, non-tent treatments have failed." When I complained and asked for a refund, they refused!!
Provider response
This is not correct. There is a misunderstanding. We found drywood termites and recommended a fumigation as well as found subterranean termites and recommended a separate treatment for them as well. Fumigation is the standard for drywood termites and is the primary recommendation for them. It does not kill subterranean termites so a second and different treatment is needed for your home. As for the $125.00 We came out and inspected your entire house, wrote an official SPCB report and told you what is wrong and what to do about it. You then refused to hire us to do any work. The $125.00 would have been credited to you if you had hired us. The fee protects us from people that are looking for our expert inspections but do not intend to use us for any treatments. Free inspections always result in more expensive treatments. Nothing is really free. Inspectors that give free inspections work on commission. Our inspectors don't make any commissions and are paid well and by the hour. This allows us to be honest with our recommendations as well as price jobs correctly.
Julie Erven
Quarterly spray for ants. David was efficient and very personable.
Provider response
Thank you for the wonderful 5-star review, Julie! We’re glad David was efficient and personable during your quarterly ant spray. We appreciate your trust in us and look forward to serving you at your next scheduled treatment.
Royce Adams
Excellent service
Provider response
Thank you, Royce. We're thrilled you had an excellent experience. We appreciate your feedback and look forward to serving you again soon.
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