About this provider in Rohnert Park
Spidexx Pest Control offers world-class solutions for home and commercial pest problems throughout the United States. Each of our locations are staffed by a team of highly-trained and experienced pros that know the unique details of pest problems in the community. We offer a wide range of services, including recurring…
Rating breakdown from customer reviews
4.9
709 reviews
Customer reviews for Spidexx Pest Control & Termite - California
Ashes
Bi-monthly service. They clean the eaves and keep the seasonal ants out.
Provider response
Thank you for your review! We're glad to hear that you're satisfied with our bi-monthly service and that we’re effectively keeping your eaves clean and seasonal ants at bay. Your feedback means a lot to us!
George Dutton
Thorough job-hit all of the places required.
Max Breall
He is friendly, knowledgeable and thorough. He is great and would only like him every time
Provider response
Thank you for your kind words! We're delighted to hear that you found our team member friendly, knowledgeable, and thorough. It's wonderful to know you had such a positive experience with us. Your feedback is greatly appreciated!
Marko V
Great service from Justin! Thoroughly professional, courteous and knowledgeable. Thanks!
Provider response
Thank you for your kind words! It’s wonderful to hear that you feel at ease with the care provided by Jose, Jason, and the team. We truly appreciate your support and are glad you love the service and maintenance. Your feedback means a lot to us!
Willis Davenport
Jose was very polite and respectful of our house and pets. He wore shoe covers in the house and found significant ant trails. He was a pleasure to work with
Provider response
Thank you for your fantastic review, Willis! We're delighted to hear that Jose provided such respectful service and took great care with your home and pets. It’s wonderful to know he was able to identify the ant trails effectively. Your feedback is truly appreciated!
Jackie Goff
Jose was fast and efficient! Very nice young man.
Provider response
Thanks, Jackie! We're so glad to hear your service went well with Robert and shared this with him.
Lie
The tech that recently came out, Russell, was incredibly knowledgeable about rodents as well as friendly and professional! I'm so glad to have his help keeping my house pest free!
Provider response
Thank you for your fantastic review! It’s great to hear that Sassan provided you with such valuable information about spider activity. We appreciate your feedback and are glad you had a positive experience with us.
Maria Freed
Jason explained what he saw while crawling around under my house in the crawl space. He showed me approximately where he saw an entry point for the rats, under the foundation, and explained how it needs to be sealed up. He told me that he set 5 traps baited with balls of peanut butter and birdseed. He was personable, quick and thorough, and answered all of my questions.
Provider response
Thank you so much for the 5-star review and for taking the time to leave such a detailed description of your experience — we truly appreciate it, Maria!<br><br>We’re glad to hear Jason thoroughly inspected your crawl space, clearly explained what he found, and showed you where the potential entry point was located. Providing that level of transparency and making sure all your questions are answered is exactly what we strive for.<br><br>It’s great to know he was personable, efficient, and thorough while getting everything set up. Thank you for being part of the Spidexx family — we’re grateful for your trust and support!<br>
Janine Petersen
Russell was ver kind and informative. Thank you
Provider response
Thank you for sharing your experience, Janine! We're delighted to hear that Joe provided exceptional service during your visit. Your appreciation will surely mean a lot to him. We appreciate your support!
Gary Thompson
Jose did a great job! Thorough, kind and efficient. Thank you Spidexx!
Provider response
Thank you for your kind words, Gary! We're glad to hear that Jose provided you with thorough and efficient service. Your feedback means a lot to us!
DUtecht
Very nice and professional
Provider response
Thank you for your kind words! Your feedback is greatly appreciated!
Chris Wallace
But I wasn’t home
Provider response
Thank you for the rating! If you have any feedback or details to share about your experience, feel free to let us know. We appreciate your support!
Jenny Alton
Always friendly and knowledgeable
Provider response
Thank you for your kind words, Jenny! We're so glad to hear that you consistently find our team friendly and knowledgeable. Your feedback is truly appreciated!
Christensen
Extremely disappointed in their customer service. Impossible to reach during business hours. Several issues with billing.
Provider response
Hi, this is Katie. Thank you for sharing your feedback. We're truly sorry to hear about your experience with customer service and billing. We take these concerns seriously and will work on improving our communication and support. Your input is invaluable to us, and we appreciate you bringing this to our attention. I am unable to locate this account based on your name, but would love to discuss your feedback. Please give me a call to discuss at 707-466-6308 ext. 0001.
Rebecca Clemmer
I had genuinely hoped to have a positive experience with this company. Unfortunately, the products they utilize appear to be quite ineffective. All three of my residences are currently experiencing an abundance of cobwebs and large spiders, and I am committed to a one-year contract for all three properties. I called customer service and all they did was apologize and just have to wait for the next treatment. 9 more months with this company and I'm done.
Provider response
Hi Rebecca! Thank you for sharing your feedback! We’re really sorry to hear about your experience and truly appreciate you sharing your feedback. As a small, family-owned business, every comment matters greatly to us. I personally looked into your account and noticed that your plan includes unlimited retreatments at no additional cost—this is a built-in warranty to make sure your homes stay protected.<br><br>We’d love to have a manager come out to personally assess your homes and see how we can improve your service. We see you have appointments scheduled this week—we can reschedule one for Wednesday between 2–5 PM so the manager can visit. Please feel free to text, call, or email to confirm a time that works best for you.<br><br>Thank you so much for giving us the opportunity to make this right!<br><br>—Spidexx Pest Control
Barisaxx
SpideXX truck cut me off in traffic yesterday with an aggressive and dangerous maneuver. Even if they are great at pest control, they won’t get my business.
Provider response
We appreciate your feedback and are truly sorry to hear about your experience on the road. Safety is a top priority for us, and we take concerns like yours seriously. Thank you for bringing this to our attention.
Mariah Garzelli
If you are going to drive a company car, how you drive says a lot about the company. I witnessed this driver tailgating the red car in front for a very long time. He was driving very scary and at some points was literally inches from the back of the red car. There is no need to drive like this, the speed limit is 30 on monte vista stop tailgating drivers.
Provider response
Thank you for sharing your experience. It's concerning to hear about the driving behavior you witnessed, as we take safety and professionalism very seriously. Your feedback will help us address this issue and ensure our team reflects the values we uphold. We appreciate you bringing this to our attention. You can give us a call at 707-466-6308. Thanks!
Lisa Sullivan
I had called on Friday to let them know they needed to spray inside for spiders and ants. Appointment was on the following Monday. They would give me a 30 minutes heads up because I had a window from 11:00 until 2:00. When the tech arrived he did not call he did not know he was spraying the inside. He sprayed my 18 year old black and white cat. She was hiding but there's no way that he would not have seen her she was wet and now I'm very concerned and I will be canceling my service. Still always have spiders and ants. This is where my cat was. See picture.
Provider response
We are very sorry for concerns with your recent service. I know you've already spoken with our Field Manager regarding this matter, but we are happy to discuss your concerns further. Thank you for your feedback, Lisa.
Tammy G
The dissatisfaction of this company is not good. Especially when you had to cancel the 12 month contract due to hardship. This company will tell you it will be sent to collections agency. Absolutely ridiculous this company sends to collections agency then harasses the customer after doing it. Also denied sending to collections when I received it the mail.
Provider response
Hi Tammy, thank you for providing your feedback! I'm sorry to hear about your experience and would definitely love to learn more about it. Unfortunately, I was unable to locate your account by name, if you could give our office a call at (707) 466-6308 and ask for an account manager. Thank you and hope to hear from you soon!
B C
This company has people on scooters riding around Healdsburg being very pushy with their door to door sales
Provider response
Hi B C, I'm sorry to hear about your experience with our sales representatives! As we do have representatives going door to door, we still want to ensure you have a great experience, even if you aren't a customer of ours. Please call our office at (707) 466-6308 and ask to speak with an account manager to speak further about this or to add your home to a do not knock list. Thank you!
Chris Winsett
Predatory service representatives will go to your door and convince elderly women to sign up for this service they do not need! I had found out my mother signed up for this bi-monthly service without it being properly explained to her. She apparently was charged 80 dollars up front and was going to be charged that amount every month for the service unless I paid 210 dollars to cancel because the first service was discounted?! Not to mention we had ants inside our house 2 days later, what exactly were we paying for? Do not recommend
Provider response
Hi Chris, thank you for your feedback! I'm sorry for the misunderstanding on the service, I would be more than happy to have one of our account managers reach out to speak more about this. We definitely appreciate your feedback and will share this with our team. Please feel free to reach out to us if you have any questions or concerns about anything. Thank you!
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