Provider profile

Rockwell Pest Solutions

4.3 stars from 57 customer reviews · 10574 Acacia St # D2, Rancho Cucamonga, CA 91730

  • 4.3 out of 5 stars
  • 57 customer reviews
  • Rancho Cucamonga, California
  • Open 5 days/week
4.3
Rating
57
Reviews
Yes
Claimed
Yes
Website

About this provider in Rancho Cucamonga

Pest control, termite inspections, repairs and treatments. Family owned, in house construction services. We'll do our best to make you content. Since 2009

Pests handledtermites
Praised forhonestknowledgeablereliablethorough
Methodsfor pest control

Rating breakdown from customer reviews

4.3

57 reviews

5
47
4
0
3
1
2
0
1
9

Customer reviews for Rockwell Pest Solutions

AF

allison flatt

5mo ago

Best pest control company! I use them monthly for pest control & they always confirm the apt prior, communicate when they are on the way, and when the job is completed. Even though I am home when they come, I have pets and they are always sure to close all gates immediately after opening them which is important to me

Provider response

Thanks Allison. Glad we can keep the ranch bug-less.

TS

Theodore Saker

5mo ago

The owner of this company sold me an incomplete set of water heater straps advertised as complete then demanded I drive back to his store to return them. Time waster.

Provider response

These. These are the times I know society is doomed. <br>So you bought an item on offerup and decide to write a review on a COMPANY? This profile is for a business. You bought a $10 item on offerup then a month later write a Google review? Maybe you should check items out before buying them private party? Or maybe leave these reviews on the site you purchased them on. Wild.

TW

Tessa Wilkerson

6mo ago

Brett Rockwell has been my go-to termite inspector for years and I truly cannot recommend him enough. Not only does he take amazing care of all of my real estate clients, but I trust him with my own personal homes and even my family members. That says everything. He’s honest, thorough, professional, and always explains things in a way that makes everyone feel comfortable and informed. In real estate, having vendors you can count on is everything, and Brett is one of those people who shows up, does what he says he’s going to do, and does it well.

MR

McKenzie Robles

6mo ago

As a Realtor, having reliable vendors is absolutely essential, and Rockwell Termite is the only termite company I confidently recommend to all of my clients. I’ve also personally used Rockwell for my own home, which speaks volumes about the trust I have in their work. Brett is fantastic—he’s extremely knowledgeable, easy to work with, honest, and always offers very fair and competitive pricing. He takes the time to explain everything clearly and makes the entire process smooth and stress-free. His office staff is just as impressive—professional, responsive, organized, and always helpful. Their team consistently delivers excellent service from start to finish. We’ve been working with Rockwell Termite for many years, and they have never disappointed. Brett and his team are true professionals and the best at what they do. I highly recommend Rockwell Termite to anyone looking for dependable, honest, and top-quality termite services.

NR

Nikki Raasveld

7mo ago

As a realtor, I work with many vendors, and Rockwell Pest Solutions truly stands out. From the moment their staff answers the phone, the experience is professional and well organized. Their communication is excellent, with clear text reminders and appointment confirmations that make scheduling easy and stress-free. They are prompt, reasonably priced, and extremely knowledgeable, taking the time to explain everything clearly. This level of reliability and professionalism is especially important when working with real estate timelines. I highly recommend Rockwell Pest Solutions to my clients and anyone looking for a trustworthy pest control company.

KL

Kelly Leslie

9mo ago

Recommend not using them unless you have money to burn. We needed our home to have a clear termite inspection to sell. they provided the inspection but since their prices to fix some wood rot and damage were extravagant, we decided to have our handyman do the work. I called to ask for additional explanation of the actual places that needed replaced. I was told that on each area, it would ALL have to be replaced. At that point, we decided that the job was too extensive and we would just bite the bullet and have Rockwell do the work. Mike came out to do the replacing. He was great; however, ALL the wood obviously didn’t need replacing in at least two of the 4 sites that were indicated. He worked half a day and only replaced certain parts of each area. We were charged $2275 in addition to the $1025 for spraying which took exactly 20 minutes. When I called again to ask for a discount, I was dismissed and told that all he could do was a $100 internet discount. We feel totally taken advantage of. They knew what they were doing. What a shame. I’m sure I’ll get some sort of smart alec reply as if this was my fault because that’s the attitude I got during my phone call.

Provider response

this was your fault.

RN

Rachael Nol

1y ago

Amazing service! The technicians are so knowledge and pleasant. Since starting service I haven't had any creepy crawlers in my house so double bonus!

Provider response

Thanks for taking the time Rachael. It's our pleasure.

AP

Avinesh Prasad

1y ago

Collin was very professional and friendly. He went above and beyond on helping us understand where problem areas are and what services Rockwell provides to remedy these issues.

Provider response

Thanks for taking the time Avinesh!!!

AB

Al Bob

1y ago

CONSUMER BEWARE! My real estate agent hired this company for a pre purchase inspection. I never received an invoice a phone call email or a letter from them. Few months later they sent it to collections. The billing department looks to be as remedial as their inspectors! This is all over a hundred bucks! If they had attempted to contact me I would have no problem paying them but now that they sold it off to collections there is no point! Apparently they didn't have the address of the property they inspected? Reading some of the other comments on here this seems to be a common problem. Get your stuff together guys!

Provider response

Well Al, your title should be "customers beware". When you sold your home we performed an inspection to properly budget in the event that extensive repairs are required and our invoice along with the report you're legally required to disclose are provided and to be paid. Unfortunately we cannot force escrow to pay this invoice and obviously it was omitted from the closing file. In this event we make EVERY effort to contact sellers directly to provide payment and we ONLY send these clients to collections in the event our contact goes without response. Zero. This is after calling, emailing, mailing and texting multiple times over a period of time. Mostly we exhaust our internal contact because the collections company takes a large chunk of the total amount due. So if you read the other negative reviews, they'll also be from folks who ignored our request for payment for services rendered.

NC

Nathan Cullum

1y ago

Bert from Rockwell pest solutions was amazing. Great customer service. Very polite and professional. Knowledgeable in his craft. Thanks Bert for your service.

Provider response

Thanks for taking the time Nathan. We appreciate it. <br>

KK

Kathy Kabluyen

1y ago

Rockwell Pest Solutions is the Best of the Best!! Wouldn’t use anyone else👍🏼

Provider response

Thanks Kathy. It's a pleasure continuing to be part of your team all these years. <br>

EH

Eric Hawkins

1y ago

I have had the pleasure of having Rockwell service my property. They have provided outstanding pest control service. Since using them, I have not had any issues with pests (especially inside my house), nor have I had to worry about them missing areas that could potentially become a problem. Thank you for your professionalism and attention to detail.

Provider response

Thanks for taking the time Eric, we appreciate it!!

AA

Arianna Anastasia

1y ago

As a realtor I’ve used Brett as my go-to for all things pest related, on all of my transactions. He has always provided the best service to my sellers and buyers. Quick quotes, very knowledgeable, and prices are very reasonable! He will continue being my go-to! Thank you Brett

Provider response

Always a pleasure working with you Arianna. <br>

KM

Kathy Metz

1y ago

Brett inspected my home for termites. Finding evidence of the problem and some damage, he gave me his solutions. He is extremely knowledgeable and fairly priced. He’s been added to my contacts for any future issues. Thank you Brett!

Provider response

Thanks so much Kathy. Our pleasure to help out.

AC

Albert Castaneda

1y ago

Rockwell is the only company I trust to recommend to my clients. They're on time, straightforward, honest, and reliable.

Provider response

Thanks for taking the time Albert! We appreciate you.

MZ

Monique Zacarias

2y ago

I use Rockwell for my personal residence on a monthly service they are reliable, friendly and thorough. I also use them in my business as in real estate we need a reliable and trust worthy vendors. I highly recommend them

Provider response

Thanks Monique. We appreciate you taking the time!!

RR

Rick Rivera

2y ago

We have been using Brett and his company for over 15 years

Provider response

Thanks Rick!! We appreciate you!

KM

K Mart

3y ago

If your drivers are any indication of the service this company provides, then I certainly would not want this service in my home. Your driver Almost ran a couple cars off the road while in a canyon, two lane highway. He swerved across multiple lanes when it opened up, just to try and engage a different vehicle he had been tailgating, almost hit, and tried to also run off the road as well. He put other people at risk for no reason at all. I certainly hope something is done to correct this, and that this isn't how your company continually engages with customers or the public.

Provider response

This review has nothing to do with company performance, so you just seem like an angry person writing 1 star reviews to shut down companies. You already reported the driver to the office, why you found this necessary is kind of mind boggling. The driver has since been fired based off your report.

ME

Megan Elias

3y ago

Im very Fortunate I did not have to pay for there services. The seller of our home did. When doing our walk through for our home the rockwell crew were there replacing some of the patio in front and back of home it was a huge mess but reassured me and my realtor that everything would be picked up they left roofing and nails all over my yard. When it started to rain a lot theses past few weeks both patios leaked so bad that my car port didn’t even keep my car dry or where my washer and dryer hook ups were. We called them to have someone come take a look at the damage they did. The lady that answers the phone scheduled an appointment between 8-9:30 am no one came at that time so I called at 9:35 thinking they were in traffic. She told me they guy just left there office and would be there shortly. Mind you there office is 30 mins away he showed up at 10:05. I greeted the man who you can tell was already frustrated because the lady booked him too early and he told me that he doesn’t even show up to the office that early and that it was way too early. I was explaining to him how things were left and that they missed so many nails in the 2x4s that there was huge nails hanging out literally everywhere. Also how bad it leaked. He began to tell me they aren’t a construction company and that they don’t replace wood that they just medicate where the termites eat the wood. They put masking tape on my car port instead of replacing it with tar. I totally understand it was raining while on the job and had to get it done fast but it was a very poor job. He said it was a learning process for a one man team doing that job. I proceeded to tell him there was two men not one. He laughed it off and said he would schedule someone to come out when the rain stopped. Someone recently came out and reassured my husband he would over kill the job so they didn’t have to come back. He finished his job and we will not know if the problem is fixed until it rains again. The sad part is he left a lot of nails in my driveway aNd guess who has one in their tire. Yup me! Im not sure how they are on other services hopefully better. Edit you came out April 4th not weeks ago

Provider response

It's hard to respond to so many factual inaccuracies. <br>First yes we were late and i apologized for that. <br>Second as explained, repairs were from the top and yes, some nails did not fully sink into the header. <br>As explained previously, we do not correct that the condition that caused the fungus damage, we remove and replace the existing damaged wood. It's up to the homeowner to do maintenance on the home to prevent further damage. It's outlined that we will reuse the existing roofing materials, which we did. <br>Sayin we don't replace wood is not true and would never be said as we remove the damaged wood and replace it. <br>Never said it was a learning process as all our technicians are seasoned employees, i stated that the ducting tape should not have been used and that a roofing tar could have been used, again, we reuse roofing material. <br>Finally, the photo of nails and screws attached include machine screws that had nothing to do with our repairs and wouldn't be able to penetrate a tire. Our repairs were completed weeks ago and our first return visit was weeks after, it seems likely that you picked up an errant piece of road debris. <br>it's frustrating that we work in the rain and have employees working overtime to get your purchase to close in time and do our best to communicate with customers and get them content with all, yet even after coming back to correct some items that were poorly built in the first place as we both agreed, you still find it necessary to leave a 1 star review.

CR

Charles Ruiz Reyes

4y ago

Tried to pull a bait and switch on me for a "free" inspection because I wanted to cross reference prices for my home. Very unprofessional.

Provider response

We send letters out as a courtesy to homeowners every 2 years to remind them that they should have their home inspected.<br>If you want a bait and switch, call the free inspection companies and they’ll pad their prices to compensate for their time and costs to provide and inspection and report.<br>Good luck.

SB

Shea Boone

7y ago

I called to have an exterior shed sprayed for black widows, Rockwell said they couldn't do a structure not attached to house (sounds like they want an easy assignment) I thought it was funny, a pest control company that doesn't spray for pests. What a joke. I'm going back to Terminex, they will spray your house, and include external sheds. Also, Terminex is cheaper on the monthly plan. Don't waste your time or money with Rockwell. Joke. Joke. Joke

Provider response

Hi Shea, what you asked of us is an agricultural application which is beyond the scope of our license, this was explained to you that it was an illegal application. I'm sorry that you find it necessary to write a one star review for a service we're unable to perform.

SR

Scott Reign

10y ago

I wouldn't use this Pest Control company if they were the last company on Earth. They don't show up for their appointments then when you call their office their customer service girl cusses at you. Very unprofessional

Provider response

Scott, you had an appointment between 10-12, we called to confirm within that window and did not receive a confirmation we moved along to the next appointment. At no time did anyone from our company use profanity with you. It's unfortunate when vindictive people go above and beyond to spread untrue things about people. I can only hope you find peace with your life at some point.

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